PartyCasino Complaints

Hi,

I hope this message finds you well. I opened my Party Casino account on ( July 31st) and deposited money in my casino account. I deposited $4000 initially and gambled and requested withdrawal for $20,000 and they locked my account and asked for documentation to verify my account. I did submit them all the documents same day they activated my account but said my withdrawal is still under review. So i started to play again and lost $20,000. So I redeposited $12,000 from my bank account and played and won $35800. I requested two withdrawals, one for 10,000$ and other for $25,800.

They again blocked my account and asked for bank statements. i sent them bank statements next morning and contacted customer support for my withdrawal and account status they didnt provide any status update, just saying it is going under security checks. I asked them timeline and everytime they gave me a different timeline.

Its been really frustrating that I have not received my withdrawal for more than 72 hours now and my account is still locked.

I do wager on all different online platforms but never had this much issue ever with withdrawals.

Could you please help me in getting my withdrawal and my account activated.

Hello,

My name is Rafael and I've been using Party Casino since the beginning of 2022, I've never had any problems with it.

But to my surprise on July 1, 2023 when accessing my account, it had been blocked for no reason.

They asked me for all the documentation proving ownership of both identity and address. But I had no more answers. when I contact them I just get a message that it is being analyzed and that they will get back to me shortly, but it has been almost 20 days since there is no solution and I still have my account blocked.

I have more than 300 euros. I already asked for my money and they don't give me a position.

I would like a solution.

Good afternoon,

I'm < full name removed > and I've been playing on the PartyCasino platform regularly for a few months now. My login is: < email removed > and account: < account ID removed >.

However, about 1 month ago Party Casino customer service blocked my account and funds. I had about 145 euros in my account and when I tried to withdraw this amount, the Party Casino team blocked my account and then asked for a series of documents and photos to verify my identity. I sent all the requested documents and received an email saying that the documentation was accepted and that they would analyze the reason for the block as soon as possible.

After more 1 month I didn't get response and I felt treated with total disregard. And what's worse, the platform withheld and kept money that belongs to me. If they really are going to block the account, the fairest minimum is that I can withdraw the funds that are in my account.

I demand a quick solution, something PartyCasino has so far been unable to do. Slowness and negligence is synonymous to this platform.

< Full name removed >

I have been a Party Casino customer for quite a long time. I have had no problems with withdrawals, but now they are stalling, and have been unable to pay my winnings for two weeks. One time they tell me they can't find the amount, and the next time they tell me to upload my ID and then my passport. And my account manager has mysteriously disappeared and is not responding. I have attached our conversations so far and the status of my payment.

Hi,

I requested to withdraw £10000 on 18th January 2023 and this transaction has been stuck on status "reviewing performing checks" since. Party Casino did email me on 18th Jan requesting my driver licencse which I provided the same day. I have opened 2 tickets asking for an update on my payment which they replied it was still undergoing checks.

I have made other withdrawals and haven't had any issues, only this one which is a large amount.

Hello I’m writing this complaint due to an extended period of time waiting for my withdrawal. I requested a withdrawal of $14,500 cad on the 19th of December 2022 this month. Since then the withdrawal has remained in the reviewing state. I’ve contacted the casino twice via phone call, and was told on the first occasion it would be processed within 24hrs. I’ve been a member of partycasino for 4-5 years and have withdrawn thousands of dollars from the casino no problem and it has never been longer than a two day waiting period. I would like to resolve this issue asap thanks.

Hello, I recently put through for a withdrawal of £17000 and then a further £392.14 on the 9th of August. These were placed on hold for security checks which were completed on 13th August and the withdrawal status was changed to Scheduling your payout.

The withdrawals have sat like that ever since, I first contacted PartyCasino about this and was informed that the withdrawals were not sent successfully and that they would refer the case to the payment department for investigation.

This has been under investigation for about 60 hours now. Any withdrawal in the past has gone through and I receive the money within about 6 hours. But this is getting frustrating, the fact it has been ongoing for 6 days in total.

All I keep being told by customer service is that it is still being investigated and I will hear back in an email. I rarely ever get emails from PartyCasino regarding any issues until I contact them first.

The total amount that is still sitting waiting to be processed is £17,000 on one withdrawal and £392.14 on a second withdrawal.

Hi,

Party casino Is delaying my withdrawal for 8 days now. I had many withdrawals before with them, without an issue. Usually, I got the money in a couple of hours. I m verified, everything is up to date.

Now had a massive win, they delaying the withdrawal.

I got in touch with them 2 times already. They keep saying sorry and they pay asap.

From December 23rd to 27th 2021 I made 6 withdrawals amounting to £325 which I am still yet to receive.

I spoke with PartyCasino Via email in the new year ( January) as we were well past the 2-5 business days and they said the transactions had been processed their end and that my bank/card provider was holding the funds and I needed to get in contact with the bank

I have done this and made a total of 3 trips over this period to the bank getting proof and evidence which PartyCasino asked for proving I hadn’t received any of the funds, printing off a bank statement with specific dates and underling every single paid in transaction ECT

I then received an email from PartyPoker a site which I have never played on or even used saying after reading through the statement they had found a transaction of £25 which came to be true. I then proceeded to challenge them on the fact they had Miraculously found a transaction via a different site so where was the other £300’s worth to which they never replied

I sent an email yesterday asking if they had any more information on the matter as it’s been over 6 weeks and I’m yet to receive a reply hence the reason for submitting a complaint

On 1st January I withdrew £700. Was informed it had been successful on 2nd January.. on 7th January I contacted as hadn't received it. To be told it had been processed. I was told to contact my bank and request a bank statement as the casino said they needed proof I hadn't got the money. Which I did for them.

10th January I contacted party casino live chat again, told to call bank again and see if they were holding it. Which they weren't.

11th January repeated emails saying it had been processed successfully.

I contacted the bank again to be told no. They still didn't have the funds.

14th January I received saying escalated to relevant team. All I had had a few times now. I contacted live support again, who told me he would make sure it's passed to relevant team and would be dealt with between 24-72 hours. Then told they could help me no further when I asked for a better explanation and that it had been sent to 'relevant ' dept many times already.

16th January party casino requested I get a letter from the bank stating I hadn't received the money. Which I then did.

24th January I asked for an update. Told to wait. Also told me they couldn't give me a time frame at the moment.

27th January told exactly the same thing on live chat. That it takes 72 hours and will be passed to relevant team. Told the case is with my bank provider and awaiting their response.

So I contacted my bank. This is not the case.

31st January. Asked for updates. There were no further updates. Escalated to their provider and can't give me any more information.

3rd Feb I emailed and the response was they are still waiting for a response from their provider

5th Feb I was told to check with my bank again. They have no record of any payment for me.

I asked for an update to be told it's still under review and can't give me a timeframe to how long it will take but usually doesn't take very long...

This morning g I messaged explaining that I'm going away Thursday and would like this resolved by then so I have it for my time away, reply was In Our last message you received we said we will contact you as soon as we have any information on your case. So this is where we are right now.

On February 24th I made a withdrawal of 4000.00 cdn into my account at PartyCasino after internal review it takes 1 to 3 business days to receive funds

My withdraw is not from bonuses I verified my account info whit them previously to proceed whit this withdrawal I did receive a receipt by email for this transaction was approved

After 5.business days I contact them because nothing was deposit they answered me to call their payment provider. So I call the provider and gave them all info they ask me regarding my withdrawal.

The payment provider told me they never receive anything from Party Casino. From there I contact Party Casino again and they answered me that they are in contact whit the payment provider and they can tell me when this will be solved and payment still denied any requested withdrawal for me.

As I'm filing this complaint it's been 14 business days since I made my withdrawal and still waiting for it.

I want Party Casino to make my 4000.00 cdn deposit into my account as requested on February 24th 2021.

Hello I made a withdrawal request of £850 via trustly as this is the option I used to deposit. Unfortunately this option was not available when I went to withdraw quite strange as it was showing when I deposited as this was and always has been my chosen payment method. I then choose bank transfer. It was showing pending the next day my withdrawal request was cancelled by the casino and put back onto my gaming account. Surprised by this as my account was fully verified with an email to prove this as I sent passport driving license and proof of payment, I also won without a bonus offer and very fairly playing deal or no deal.

Hour or 2 later when I tried to log back in my account had been suspended so completely surprised as to why this had occurred I contacted customer service who advised the next day m account had been blocked due to a business decision. And the withdrawal request was under review with a different department at the casino.

It’s been 2 weeks tomorrow and still I have not received my winnings they just keep telling me that it’s still under review. One person in live chat advised that they won’t be withholding my funds as they don’t need 2 an they should be cleared at the end of the week. Screen shot also to prove this conversation. Another colleague later advised that there had been miss communication and this was not true as the relevant team are still investigating

Really annoyed with how I have been treated at the casino and don’t understand what it is there investigating as my account was fully verified and won without any bonus offer. I feel there doing anything they can so they don’t have to pay out. I am also glad they blocked my account as I would never play there again anyway after the inconvenience they have caused.

Could you please intervene and help get my winnings I won fairly please as I don’t seem to be getting anywhere fast just keep getting told it’s still with the relevant team. I also had problems with a previous withdrawal but in the end this was processed finely

Kind regards, mr coulson