PartyCasino - Account blocked for no reason and money trapped inside the platform

Dear PartyCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Rafael,
So sorry for this bad experience!
I have sent this to the relevant teams and will have an update for you Tomorrow.
Kind regards,
Lloyd O

ok I'm waiting for the feedback. I still can't access my account.

Dear PartyCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi Rafeal,
Currently Gaming integrity are looking into this case.
I'm still waiting for a response from them, appreciate your patience on this matter.
I will chase up to try bring this complaint to a conclusion.
Regards,
Lloyd O

Ok, but I already have my account blocked for more than 25 days for no reason. If they don't unlock the account, I want my money back, because I deposited it in that account.

I expect a quick solution to the problem.

Dear PartyCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hi Rafael,
Sorry for the delay in getting back to you, Gaming integrity was really doing a thorough investigation into the case before we could update you.
We have now been informed that you have been emailed regarding the status of your account and the remaining funds, so from that this complaint should now be fully resolved,
If not please let me know and I can get more clarity on the matter.
Kind Regards,
Lloyd O

Dear @The_Alvarenga,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.