Ovitoons Casino

I've had a great experience atOvitoons Casino, the game selection is vast, with something for everyone. The graphics and sound effects are top-notch, creating a truly immersive gaming experience. The bonuses are generous, and the wagering requirements are reasonable

While the overall layout of the casino appears user-friendly and the game selection is commendable, there are significant issues that need attention to elevate the user experience.

One notable concern is the discrepancy between the promised and actual delivery of the 100 free spins upon a €25 deposit. Despite the indication in the news, the promised free spins were nowhere to be found in the game. This not only raises questions about transparency but also impacts the trust users place in the casino.

Equally concerning is the absence of a live chat support option, forcing users to rely on a contact form. The lack of responsiveness, with zero replies after three attempts over seven days, is disconcerting. Timely and efficient customer support is vital in the gaming industry, especially when users encounter issues with deposits or bonuses.

To enhance the credibility and user satisfaction of the casino, addressing these issues is crucial. Implementing a more transparent communication strategy regarding bonuses and ensuring the availability of responsive customer support, possibly reintegrating a live chat feature, would go a long way in establishing trust and loyalty among users. Additionally, clear and timely communication regarding issue resolution would significantly contribute to a more positive overall experience.

Certainly! To enhance the overall Ovitoons experience, there are several areas that could be improved. Firstly, the addition of a dedicated mobile app would greatly benefit users who are frequently on the go, providing them with convenient access to the platform and its games.

Moreover, focusing on strengthening the customer support system is crucial. The current lack of a reliable chat support feature is a notable drawback. Implementing a more responsive and efficient customer service system would address user concerns promptly, contributing significantly to overall satisfaction.

Furthermore, addressing unresponsiveness to user concerns is paramount. Establishing a streamlined communication channel to promptly address and resolve user issues will foster trust and confidence in the platform.

While Ovitoons already stands out by accepting cryptocurrencies and offering diverse payment methods, continuous efforts to expand and diversify the roster of games would add another layer of attractiveness to the platform.

In summary, a multi-faceted approach involving the development of a mobile app, improvement in chat support reliability, and proactive measures to address user concerns will not only retain existing users but also attract new ones, making Ovitoons a more robust and user-friendly gaming platform.

I wasn't too thrilled with this casino, to be honest. The bonus terms were just not cool, and they felt like they were trying to make it tricky to actually cash out any winnings. Plus, they seriously need to up their game when it comes to game providers. They're lacking some big names, and it's just not as fun as other casinos I've played at. Sorry, but I won't be going back there anytime soon. 😕👎

This casino is so frustrating that its hard to find pros. The site is well done I guess. Fairly easy to navigate and find what you are looking for.

This is probably one of the worst Casino I've ever played. Lots of provider's missing, the site is very slow and don't get me started on the withdrawal process.

It took 3 weeks to withdrawal 2000$.
They kept canceling my withdrawals starting that the payment processor was canceling them. It was not the case. Got my money after making a complaint.

Just don't play there.

Ovitoons Casino

November 24, 2022

Hello Dear VINCVINC1980,

We are very sorry for your gaming experience, nevertheless I was checking your case, you was using a Withdrawal Method that requerid that you "reviews" and "Approve" the withdrawal, and you didn't that step and that is why some many times the withdrawal was cancel.

But your opinion is always useful for Us to improve our payment methods =)

Best Regards

Don't play here if you wanna get your winnings. This casino is not operating in good faith.

Confiscated my fairly wagered bonus winnings, then accused me of playing slots that I did not play. After submitting complaint here with Askgamblers, they accused me of playing slots that are perfectly allowed to be played. After that they stopped answering even to the complaint and to the Askgamblers team.

I find the layout of the casino quite ok. It is easy to find your way around. The game selection is also very good. From each provider what thereby everyone finds something there.

What I find absolutely unserious in this casino. I have deposited 25 € and I should then be credited 100 free spins, which was also indicated in the news that I have free spins, but in the game just none were to be found, no matter what browser whether mobile or laptop no free spins there.
The best thing is that the live chat is not available at all you have to write via a contact form. I have done 3 times. Answer 0. After 7 days, a casino should already answer times. No, this casino does not.

Ovitoons is another newish online casino from the Mirage Corporation N.V. I have joined many casinos from this group. Now as far as I know there are 2 groups of structures within this casino group, one that gives wager-free bonuses and free spins and one that gives wager-free spins only, but deposit bonuses need to be wagered.

Ovitoons are the same as Space Lilly, wills, universal slots, etc. Where the other casinos which follow a different operating structure are Haz Casino, Tropicalbit24, etc.

The website looks a bit busy with a winner's section taking a huge amount of space on the home page. Registration was very easy, took me less than a minute to sign up and I signed up a few months ago.

I remember when I signed up they gave me 20 wager free spins on the Book of Dead slot, however, I see Play'n Go are not available on Mirage N.V casinos, not sure what happened, but this provider is one of my top 10 providers that I like to play.

They have games from many providers, which means they have thousands of video slots and live casino games. I received an email with 100 wager free spins on Das x Boot from Nolimit City and decided to claim the offer. I made my first deposit using Astropay last week and claimed the offer during my deposit.

I uploaded documents after I won some cash and after a couple of hours reversed it and lost my money in the end.

Do not let those promotion emails like 100 free spins on Nolimit City slots fool you! It sounds nice to know you get 100 free spins on Das x Boot for a deposit of 25 euro, however, the spins do not appear in the game, and the same happened at their sister site Gudar.
I was raised with the support ( Barbara) that I want my spins and they just keep offering me spins on 4 alternative games – Aldo's Journey, Yokozuna Clash, Sweet Bonanza, and Age of Asgard. Now I am restricted from Pragmatic Play, so cannot play Sweeet bonanza and am being forced to choose 10 spins on Yggdrasil slots. The worst part is the spins come in a 0.10 value on slots with 20 – 40 paylines, and you can imagine the poor payouts I received from 100 spins. Support does not even bother trying to re-add the spins or fix the problem, but just insists they are only allowed to add the spins on those 4 games.

Even though I reversed my withdrawal, it's been a week and my account is still not verified.
So be careful on those 100 spins for 25 euro deposit, it sounds too good to be true, you won't get the spins on that specific game being advertised in the promotion email, instead, they will give you

Ovitoons Casino

September 23, 2021

Hello Dear FIEKIE247,

I feel so sorry if you can't get the good experience that you are waiting, let me know your user I will take care that made your experience a lot better! =)

Best Regards

One of the factors I like about Ovitoons is how they also accept cryptocurrencies along with other payment methods. I just think that's great. Also has a great roster of games.

First of all, I was so disappointed that they don't have a mobile app that I can take with me since I am always on the go.

They also don't have a reliable chat support and that's one of the factors I always look for. To top it off, they are also very unresponsive with my concerns.

Nowadays I don't really join many new online casinos, unless I have a good reason to. Before coming to Askgamblers, I hadn't heard about this casino. But about two weeks ago I noticed that Ovitoons casino offered an AG coin worth 10$ and I thought  why not give it a try. After all, it's free and there's no risk. 

Ovitoons casino is a relatively new casino but they have a really decent selection of casino games. Such as Netent, Play'n Go, Relax Gaming just to name a few. So I was quite intrigued to give them a go. I signed up through Askgabmlers coin and then contacted their customer support. I was happy to see that their live chat works 24/7 and in my case I didn't have to wait in line at all. The agent was kind and professional and after a few minutes I got my Askgamblers coin. I didn't check the wagering for it, but I believe it's 1x the coin which was 10$. I decided to try to get my balance to 20$ and then see if I can proceed to withdraw.
 
As I mentioned, Ovitoons has a good selection of games from major providers and I decided to go with the Dazzle Me Megaways game. Simply because I quite enjoy it and the minimum bet is only 0.10$. I played with minimums, had a few 30x-50x bet wins but nothing significant to boost my balance. I played altogether for maybe an hour until my balance reached 0. 

This is where my Ovitoons experience ends for now. I did have a good first impression with their games and their customer support.

With that being said, I didn't like their bonus terms. Their welcloem bonus has 40x deposit + bonus wagering which I find to be way too high. All in all, I enjoyed my time with the freebie but I certainly wouldn't deposit using the Welcome bonus.