Complaint #12 Ovitoons Casino

Ovitoons casino confiscated winnings of 2000

By Toni L.

3 years ago

Hello,

I made a deposit to Ovitoons casino on 31.12.2021 of 75€.

After completing the wagering requirement as you normally would according to the bonus terms, I made a withdrawal of 2000€ on 01.01.2022 (withdrawal was in 2 parts so 2x 1000€).

To my surprise they cancelled my withdrawal and confiscated my winnings. They claim that I have and I quote "played on jackpot slots and slots like Jack Hammer, which is prohibited while having an active bonus", which I know for fact to be a false statement. I have definitely not played these slots, as I checked every slot I played very carefully.

In fact, as you can see from the provider wagering distribution I provided, I played total zero slots from provider Netent with this bonus, and Jack Hammer is a Netent slot. They did provide me with some partial, sketchy "play history" screenshot via email, in which they also accused me of playing Jack Hammer, Mega Joker and Sticky Diamonds RHFP. This screenshot or whatever it is that they provided, can not be accessed anywhere on their site and is full of some unexplained numbers and a lot of zeros. As I explained before and you can see from the screenshots I provided, I did not play a single Netent slot with this bonus, so how could have I played Jack Hammer or Mega Joker(which is also Netent slot)? I really think this proves that the casino is not operating in good faith and is trying to come up with things in this matter, not even considering that I know for a fact that I did not play any restricted games with this bonus.

They did not answer anymore after 14.2.2022.

I tried to submit this complaint earlier, but it was declined due to insufficient information, If I remember correctly, and also my personal time constraints due to personal stuff have played a part. I now try probably for the last time and seek your help on this matter.

Just to be clear, everything I have provided along with this complaint in terms of numbers, information, screenshots. This is all that I have available to provide for you related to this matter. I don't have access to chat logs or any real play logs and they are not willing to provide those.

Disputed Casino Ovitoons Casino

Reason Declined payment

Amount €2000

Discussion

bledi

• Finland • 1 reviews

3 years ago

Sended them new email today, waiting for answer for that. They just keep sending me automatic offers.

bledi

• Finland • 1 reviews

3 years ago

Still waiting for Ovitoons casino to respond and to correct their mistake

-Bledi

AskGamblers

• Support Team

3 years ago

Dear Ovitoons Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

bledi

• Finland • 1 reviews

3 years ago

Sadly still no answer here. I also tried to message them via email and no answer there either.

Ovitoons Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $1,037

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Ovitoons Casino Complaints

See all complaints for this casino

Ovitoons Casino -Waiting for my payout of 752 EUR since December 3rd

I deposited and played in the casino.

I have been waiting for my payment since December 3rd, 2023.

On December 8th, 2023 I was informed via chat that my money would be there in 12 hours and if not, I should contact you again.

I also have to say that my account has also been successfully verified.

After there was no money on December 11th, 2023, I have turned to the chat every day since then and have been put off again and again.

It has now been 10 days since the payment was made.

Resolved

€752

They blocked my 372 euros

Hello on February casino closed my account without any reason (I play fair in slots there) and blocked my 372 euros(my account status is 'inactive'). I wrote to them couple of times since February by emails/live chat but got no response or on livechat got response as: 'you have to wait for answer patiently' which means I'm waiting for response over a month and this case took over 4 month.

I would like to payout my balance.

Resolved

€372

Delaying withdrawal for more than 2 weeks

Hello.,

I need help to deal with this casino because they are stalling my withdrawal request for more than two weeks now. Never happened before.

I contacted live support and the answer is always the same: “They will work on your situation as soon as possible”… this is absurd…! I made a clean deposit without the bonus.

I need help, please..

Thanks AG !

Resolved

€225

Delay of payment and verification

Hello, I won from no deposit bonus 6$, won from them 50$(max cash out from bonus), then went to support and ask what I need to do to withdraw, I was asked to do deposit and pass verification, so on 9th april I did minimum deposit 0.66$ from TRX and sent documents so [email protected]. Time frame for verification on ovitoons 0-48 hours. So after 2 working days gone I started to ask what with my verification and withdrawals. No matter how many times I asked support what's wrong they are writing either "department not working, come in few hours" or "I passed information about your case, verification should be completed in the nearest time", but nothing changes. Already 4 working days

Resolved

$50

Delayed payment for 50 days

I am writing to express my extreme dissatisfaction with the service I have received from Ovitoons Casino. On January 18, 2023, I made a deposit of 124€ with crypto and claimed the welcome bonus. After clearing the bonus, I made several withdrawal requests as per the terms and conditions of the casino. While some of my withdrawal requests have been cleared, five requests made on February 7, 2023, for 500€ each are still pending.

Despite my account being fully verified since mid-January of the same year, I have not received any satisfactory response from the casino regarding my pending withdrawals. I have sent multiple emails, but I have not received any response from them. Whenever I have tried to contact them via chat, they have given me excuses such as "payment department are currently not working" or "their system is under maintenance," and have asked me to come back later.

Today, March 30, 2023, I contacted the casino via chat, and they informed me that my request is still under review, and they will proceed with my payment as soon as it's finished. However, I have been waiting for more than 50 days, and I do not believe a word they say.

I am extremely disappointed with the service I have received from Ovitoons Casino, and I demand that my pending withdrawal requests be processed immediately.

Resolved

€2,427

Money never credited

I registered with this casino on March 30th, I made a few deposits, some successful which I played with, but some for a total of seven deposits with a total amount of € 200 no.

The casino support has replied to me several times that I have to wait, 12 hours have passed since one of these deposits, but I don't want to wait anymore and I don't want anything to do with them anymore and I want my money back on my card. credit, they're just scammers. I await a quick response from them !!!!

I am attaching all the receipts of the money paid and never credited

Rejected

€95