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NineCasino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 42 reviews
6.8/10
42 reviews
Complaint Response 43 complaints
2 days avg. 43 complaints

AskGamblers Quick Overview

Editor’s View

We love the sleek and straightforward design of NineCasino, alongside custom-made icons in the menu. NineCasino is user-friendly and really intuitive, and you don’t have to be a tech expert to navigate this online casino.

We noticed that in addition to tournaments hosted by the casino, you can also receive cashback, complete missions, participate in the loyalty program, and become a member of the VIP club.

What we like
  • Live chat is open 24/7
  • Mobile friendly games
  • Various/diverse offer of casino games
  • Different responsible gambling tools available
What we don’t like
  • There are some country restrictions
  • High minimum withdrawal limit
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


NineCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://ninecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Greek, Finnish, Polish, Czech, Norwegian, Slovak, Slovenian, Hungarian, Bulgarian, Spanish, Italian, Romanian, Portuguese, Turkish
Casino Type
Instant Play, Mobile, Live Casino, Sports

General Information About NineCasino

NineCasino is an online casino fully licensed and regulated by the Government of Curacao and the Kahnawake Gaming Commission. Uno Digital Media B.V. owns and operates the casino that has been on the market since 2021.

The operator provides players with a choice of many different languages from the side menu. NineCasino is one of the casinos you can play on your smartphone because it has an app you can download directly from its website.

NineCasino offers a large selection of games players can enjoy, but we recommend checking our detailed casino review before registering. We’ll discuss different payment options you can choose from and the process for deposits or withdrawals. Also, see if the casino’s committed to responsible gambling and what you can do if you encounter issues during your gameplay.

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Complaints

Read the complaints other players have left for NineCasino. Learn more about complaints.

Show all complaints
NineCasino - Refusal to pay withdrawal
I opened an account on nine casino, i filled on my details and during the course of registration i didn’t see any option asking for occupation/source of livelihood of a player. I went ahead to make deposit, played games! Won a very little amount of 20€ cause my total deposit was about 140€, time to make withdrawal they have been asking for unending documents, i have provided all, they will ask for the same documents up to 5 times! I was still patient i kept submitting then! Then i got my account verified! I will attach an evidence, and I thought i was going to get paid, next they asked for another documents! They asked for a source of funds! And they requested i provide a bank statement! Mind you i made a deposit to the platform using cryptocurrency, i sent the crypto from my trust wallet(bep-20 usdt) i had already submitted the proof of deposit and it was approved, so them asking for a statement of acct got me surprise but i still went ahead to submit it! From my statement pf account! It was clearly seen that all my money was from family(brother and mum) and friends, I don’t even worth much, as i am unemployed and still 100% dependent on people around.
I sent them the statement of acct from my bank, after a while I contacted them and the customer support asked that i wait for my money to be paid as my account was already verified! I will attach proof below!!
So i was waiting for my money (62.5€)
To be paid, only for me to wake up this morning with a mail, that they rejected the bank statement. And dey wer asking for a document showing origin of funds eg salary statement, proof of business, selling a property, inheritance payment, divorce settlement! This is so appalling cause im unemployed!! And all money i have gotten from my account are gifts from my brother family and friend, which i use to bet with the hope that i will win big one day.
Its so appaling that this company are fustrating me because they don’t want to pay 62.5€, i need this resolved and my balance of 62.5€ paid
staus Resolved
€62.5
NineCasino - Blocking USDT withdrawal after full verification Unreasonable requests

Complaint:

I deposited funds into NineCasino exclusively via USDT from a non-custodial cold wallet. I never used bank cards or bank transfers — all activity has been in crypto only.

Despite this, I fully cooperated and submitted:

Government-issued ID

Proof of address

The full USDT transaction hash

A personal bank statement showing over €150,000 in fiat

Even though I never used the banking system for deposits, I provided the statement in good faith to show proof of legitimate funds.

Now, support is demanding documents that are not applicable to crypto transactions — such as sender/recipient names and IBAN — and, even more concerning, they are asking me to prove ownership of a private company and to submit documentation regarding that company’s revenue.

This is a disproportionate and unjustified escalation of the verification process, especially since:

I’m withdrawing via the same method I used to deposit (USDT)

I already provided proof of personal solvency

My personal crypto activity should not require disclosure of corporate information, especially when no company was involved in the transaction

I request that my USDT withdrawal be processed without further delay. If this is not resolved soon, I will escalate the issue to:

Curaçao eGaming

Crypto and gambling forums

Data protection authorities (due to excessive and irrelevant personal information requests)

I will attach screenshots and proof of everything submitted.

Thank you.

staus Rejected
€2963
NineCasino - The casino has rejected the withdrawal 6 times and is delaying the verification process

Hello everyone,


I am a girl and my name is < removed >. I joined the casino on February 5th. I made a lot of bets. I won 283.66 euros. I made the deposit using a cryptocurrency wallet (USDT trc20). On February 17th, I successfully passed verification through the casino website. I made a few more bets. After that, I ordered a withdrawal, but it was rejected. The casino asked for additional documents. I sent a selfie with my passport, proof of address and deposit. All documents were approved. On February 20th, I ordered a withdrawal again. But after a while, it was rejected again. The casino asked to send a deposit confirmation again. I took detailed screenshots against the open casino website. Here you can see the deposit amount, my wallet and the casino wallet. There is also a transaction hash. I also wrote a letter to support, in which I indicated that I have a non-custodial cryptocurrency wallet Trust Wallet. It does not indicate personal data. There are only 12 secret words. I received a notification by email that the screenshot was rejected and I need to send a confirmation, where all the deposit details are visible (amount, date and time, recipient and sender wallets). I have already done this many times. My cashout was rejected 6 times. I sent all the requested documents. The last time the casino asked for a screenshot of the transaction hash. I sent it, but in response received a letter that we did not ask for this screenshot and it was rejected. Accordingly, the withdrawal was also rejected for the sixth time. They cannot help in the chat. I am attaching all the screenshots of the correspondence and the support response. I will say right away that I sent all the requested documents by email, through the chat and through the personal account many times so that they would definitely reach the casino team. In the end, they ask for a document, then say that they did not ask for it. Naturally, they are dragging out time and do not want to pay.


Thank you for your attention

staus Resolved
€283.66

Complaint Statistics

Resolved 38
Avg. Amount $ 5,085
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.8/10 42 reviews

Top reviews from our players

Site has a good selection of games, and easy to navigate. Support tries to do their best when assisting. Good design and layout in general. Easy to deposit

Won some money, and verified three payment methods in attempt to withdraw but they could not approve it to crypto and my bank is revolut. Revolut is shown as mismatch country as it is based in another country. They could not approve my withdrawal and as someone with a gambling problem I decided to close my account to have them send over the money.

They are now refusing to send me my winnings and withholding my funds.

I would avoid this casino at all cost, they had no problem trying to push through my withdrawals when I was keeping my account open, but once I decided to close my account they refuse to pay my funds. Over 2000 Euro in my account and they don't even reply on my emails.

Hello! We are sorry that you feel this way about our site. We try to offer good service and are always working to improve our platform. We would like to check your situation and help you sort it out. In order to examine your case in more detail please contact us via e-mail [email protected] and put “AskGamblers” in the subject, we will be glad to help you. Best regards, NineCasino Team.

user avatar

Have a transaction that was canceled and I still haven't received my money. in the account. This transaction has been cancelled, I don't have the money either in the player account or in the bank account, what happened to this transaction. It's already been over 5 days and I haven't received the money. If I don't receive my money, I will file a complaint.

Hi there, We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put “CasinoGuru” in the subject, we will be glad to help you. Best regards, NineCasino Team.

user avatar

Nine Casino: The Casino That Teases And Pleases!

So, I recently had the chance to dive into Nine casino and let me tell you, it was quite the ride! From the moment I pushed in my login details, I was blown away by how much there is to do here! They've got these cool missions that let you rack up points, which you can then trade in for free spins, bonuses and even cold hard cash at their points store. Oh, and don't even get me started on their cashback offer, it is like a little safety net for your wallet!

I've been grinding away and managed to collect 105 points so far. I'm so close to hitting that 150-point mark for 15 free spins with a 40x wagering requirement. Just a bit more to go!

You know, I actually decided to give Nine Casino a shot after seeing a fellow player from "South Africa" hit it big on the slots. Figured I'd try my luck too, well, it did pay off! I remember nailing a sweet $10/100x win on Zeus vs Hades. My enemy of a slot, challenging and frustrating! Then, there was this other time I put down $7 on Starlight Princess while chatting on the forum with another member who joked they could match my bet for a Big Mac meal. Good times!

The VIP club, tournaments and loyalty program are all top-notch. They've even got these wheels you can spin for rewards after dropping just $30, or sometimes even for free! Talk about generous.

Now, don't get me wrong, Nine Casino is pretty awesome, but if I had one wish, it'd be for more no-deposit free spins. I get that they're already super generous with their offers, but who doesn't love a freebie now and then or breaks in between from depositing?

One thing that really impressed me was being able to play Pragmatic Play games, which are restricted on some other casino websites. That was a nice surprise!

Overall, I've made four $30 deposits and managed to withdraw $70.26. Sure, I'm down to $49.74 now, but the experience has been totally rich. Nine Casino has seriously raised the bar for what I expect from online casinos. It's a well-deserved 10 out of 10!

Hello! Thank you so much for the wonderful review. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future. Best regards, NineCasino Team

user avatar

At first the casino quickly became my favorite place to play. Great game selection with lots of cool bonuses. A bonus wheel spin on your first deposit of the day. I didn't have any trouble getting verified. I had a few wins and their payouts were fairly quick. I even went to their site when I didn't had any money to play. I would check out my completed missions my bonus points and who was winning at the time and the recent big winner's Best Site ever

Unfortunately, it didn't last long. Over a couple months time it seemed like every time I logged in they had made changes to something. Not giving the bonuses anymore. Missions became too expensive and difficult to complete. The final change and the last time I tried to deposit at Nine I saw they had raised the minimum deposit from $15 which was reasonable to a minimum of $30 which is ridiculous to an average working guy like me. I didn't seem to be cashing out anymore either. Other than the two or three payouts I had in the first month I played there that was it for me

Hello! Thank you so much for the wonderful review, it helps us improve our service. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future. Best regards, NineCasino Team

user avatar

Satisfied for months on this casino. Slots went well and there is a large selection of games. Payouts usually got on the same day to my e-wallet jeton. that was very nice. Support is always fast and good.

Payouts are now longer, wait 6 Days now. So they are breaking their own terms and conditions. 24-72 h. Support can't help, I have to wait. So at the moment I can't recommend the casino.

Hi there, We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put “AskGamblers” in the subject, we will be glad to help you. Best regards, NineCasino Team.

user avatar

Before the cashout rule changed I was happy to keep playing with the terms of play through your deposit before cashing out. I was happy with the range of games etc.

Absolutely heartbreaking treatment. I had understood you have to play through your deposited money, so you put in £100 you have to gamble £100 before you can cash out and have played with these terms before a few times. Turns out it has now changed to 3x your deposit. So how you are supposed to gamble 3x what you put in is just crazy and you are so unlikely to actually win anything. I hadn't realized this until I was £400 in and then finally breaking even just to be told I still had to gamble £750 before I could withdraw. I see this as criminal and I do not see how this can be legal. The terms have changed since I last played and even the person in the chat started off by saying you have to play through your deposit at least once only to change what they were saying later in the conversation to you have to play through your deposit x 3.

Hi there! Thank you for taking the time to leave your feedback. We are sorry that our site did not meet your expectations. All rules are described on our site in the terms and conditions section, the rules can be updated if necessary. Now the wager for deposits is 3 times, according to our rules written in paragraph 7.6 of the terms and conditions. Best regards, NineCasino Team.

user avatar

So I am not one to typically write reviews but I feel this casino deserves a great review. The bonuses offered daily are great, free spins, daily wheel, cash back daily. This is awesome especially on the days that aren't so lucky. Call it luck but this is one of the only places that I find I have more wins to balance out the losses. No long-term losing streaks which is great. The assortment of games is awesome. This has now become my favourite place to play. Anytime I have had a concern, live support is always available to help and resolve any issues that I am experiencing.

Interac cash outs could be a bit faster, sometimes having to wait longer but it does eventually get approved and deposited. Sometimes the site glitches out and bonus spin doesnt work but other than that, no complaints

Hello! Thanks for sharing your feedback.We appreciate your kind comments. We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you’re having difficulties with deposits. Your satisfaction is important to us, Samkiki, and we will do our best to improve a current bonus system. Best regards, NineCasino Team.

user avatar

Beautiful, simple, convenient. The loyalty system does not look as expensive as on many other platforms, and I think you can reach a high rank in it in less than six months.

I was incredibly surprised when I went to the balance replenishment page and did not find a way to replenish with cryptocurrency. I don't know if this is a limitation of the site or my country, but at the moment it is one of the most convenient ways for almost any player!

Hello! Sorry to hear about this situation. We kindly ask you to contact customer support to learn more about deposit options for your region Hope everything will be solved soon and we will see you in our casino again ;) Best Regards, NineCasino Team

user avatar

The casino has very good promotions and challenges. These challenges make this casino better than other average casinos.
I had prize that was paid without any problems and quickly.
The customer service is also fast, helpful and friendly. In my opinion, this is a very good casino, I did not regret signing up.

I've been playing at the casino for a few months now, but I haven't experienced anything negative yet. There is no objection to the amount of games either, there are plenty of service providers and almost without exception the new slots arrive immediately.

Hello! Thanks for sharing your feedback.We appreciate your kind comments. We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you’re having difficulties with the deposits Your satisfaction is important to us, krisz982 , and we will do our best to improve our payment system. Best regards, NineCasino Team.

user avatar

Large collection of slots and a easy way to navigate between providers. Very fast verification and payout after verification. They altso have a 50% bonus every weekend and chance wheel every day.

When i started playing at the casino i got tons of different freespins. The freewheel can be activated once a day and if u use it a set amount of days you get a special wheel. This worked the first 2 times then it just stopped on day 9 out of 10 for over a month. Now the freechance wheel is gone aswell. It was fun untill it stopped working.

Hello! Thanks for sharing your feedback.We appreciate your kind comments. We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you’re having difficulties with the bonuses. Your satisfaction is important to us, Lamm, and we will do our best to improve a current bonus system. Best regards, NineCasino Team.

user avatar

NineCasino News

Read all news about NineCasino, check for updates and stay tuned for exclusive bonuses.

Brazilian Player Triggers €3.7M Win With Less Than a €0.20 Bet at NineCasino
Big Win Brazilian Player Triggers €3.7M Win With Less Than a €0.20 Bet at NineCasino

Imagine winning nearly €4 million from a wager as small as €0.20! Surely, a life-changing event! Most of us can only dream of winning such an astounding amount of money but this became a reality for a loyal NineCasino player from Brazil.WOWPot Wows With a €3.7 Million Win!Last week, on 15 January, a NineCasino player going by the username ***carvalho10 logged onto the popular online casino site from Brazil to pass the time. And it was in the early morning hours that the magic happened.After just a few spins on the relatively recent Wolf Blaze WOWPot! Megaways produced by Fortune Factory Studios, this immensely fortunate Brazilian player scored the unimaginable: a €3,760,840.37 win from an impressive x20,008,157.44 multiplier.There is only one truth in the casino world, and that is once you press the button, anything can happen, said the Head of NineCasino, commenting on the win."***carvalho10 nabbed a x20,0008,157 multiplier, but the question is, who will be next to beat this high score at NineCasino? Our Jackpots are still full to the brim, and with 6000+ games, there is something for everyone, as well as for anyone hoping to be the next big winner," the casino manager added.We'd say that 'WOW' is a fitting word here. The video slot Wolf Blaze WOWPot! Megaways, launched in April 2023, is more than a mega jackpot slot. It's a WOWPot, a four-tiered progressive jackpot originally developed by Microgaming.We congratulate the lucky player and wish ***carvalho10 many more epic wins at NineCasino!Try WOWPot Slots at NineCasinoNineCasino offers a total of seven Wowpots, such as the Book of Atem WOWPot, and the Sherlock & Moriarty WOWPot. Players will also be glad to find Pragmatic Play jackpot games among the 6000+ games already at NineCasino, such as The Dog House Megaways, Joker's Jewels, and Gates of Olympus. Together with regular tournaments, promotions and various gamification features, players are in for a thrilling time.As for the new players? NineCasino has created a brilliant welcome package across three deposits, complete with a generous amount of Free Spins. Apart from being available in 12 languages, offering 24/7 customer support and accepting multiple payment methods, NineCasino is among the safest casino platforms on our website.Good luck!

Win One or All Three Amazing Cars in NineCasino's Grand Theft Coupe
Promotion Win One or All Three Amazing Cars in NineCasino's Grand Theft Coupe

Casino Christmas promotions can be really big, but you will rarely see a campaign this huge! NineCasino just pulled all the stops and is entering New Year in style, giving away not one, not two, but three automobiles in their three-week Grand Theft Сoupe tournament!The three-part tourney kicked off today and will run until 7 January, so let's quickly see how you can qualify for these magnificent prizes.1, 2, 3: Grand Theft CoupeNineCasino is holding a three-week Grand Theft Сoupe tournament for slot players between 18 December 2023 and 7 January 2024 with a different model coupe car as the main prize each week:Week 1: 18-24 December - Audi A5 CoupeWeek 2: 25-31 December - BMW 4 CoupeWeek 3: 1-7 January - Mercedes E CoupeNineCasino has made participation rather simple, and we'll take you through the process every step of the way.How to Take PartPlaying online slots will qualify you for the tournament, as these are the only eligible games. Once you start spinning, your position on the leaderboard will be decided by the points you accumulate:Earn 1 tournament point for every €1 you wagerThe player who scores most points wins a brand-new Coupe at the end of the cycleIt's easy, right? Just do what you like most: play your favourite online slots from the casino's library and start earning points.Visit NineCasinoThis tournament may be the Christmas miracle you're hoping for, so head over to NineCasino and have yourself a jolly good time!Good luck!

Tesla Model 3 is Up for Grabs in NineCasino's Latest Tournament
Promotion Tesla Model 3 is Up for Grabs in NineCasino's Latest Tournament

NineCasino is pulling out all the stops in its upcoming phenomenal Tesla Tournament & Raffle, which will be held throughout the month of November.How to Take PartTo join the fun and be in for one of the numerous prizes, you must place bets of a minimum of €0.10 on eligible slot games. Each bet will bring you 1 tournament point, while 100 points will get you 1 raffle ticket for the prize draw.You can collect an unlimited number of tickets, which will increase your chances of winning one of the top five prizes in the raffle.Tesla, iPhone 15, PlayStation 5, and €50k in Cash PrizesWe already told you about the Tesla Model 3, which is the main prize, but NineCasino has also set aside two other valuable prizes: the iPhone 15 and a PlayStation 5 console!In total, five main prizes will be distributed via a random draw in the following manner:1st prize: Tesla Model 32nd - 3rd prize: iPhone 154th - 5th prize: PlayStation 5Then comes the €50,000 prize pool with cash prizes for 1000 participants! Players with the most points will battle it out for the 1000 cash prizes, ranging from €5000 to €10!Each cash prize comes with a 1x wagering requirement attached that must be met before cashing out any winnings.Of course, before wagering, you should consult the Terms and Conditions to get acquainted with all the rules.Good luck!

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