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NineCasino

7.4
CasinoRank
6.8
Player rating 42 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Live chat is open 24/7
  • Mobile friendly games
  • Various/diverse offer of casino games
  • Different responsible gambling tools available
What we don’t like
  • There are some country restrictions
  • High minimum withdrawal limit
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, French, German, Greek, Finnish, Polish, Czech, Norwegian, Slovak, Slovenian, Hungarian, Bulgarian, Spanish, Italian, Romanian, Portuguese, Turkish

Established

2021

Licences

Curacao Gaming Control Board

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino, Sports

Deposit Methods

Visa, MasterCard, Skrill, Neteller, Paysafecard, Interac, AstroPay Card, eZeeWallet, MuchBetter, Bank Wire Transfer, Rapid Transfer, Bitcoin, Ethereum, Tether, TRON, Dogecoin, Litecoin, Jeton, BLIK

Currencies

Euros, Brazilian reals, Canadian dollars, Norwegian kroner, New Zealand dollars, Czech Republic korunas, South African Rand, Bulgarian leva, Romanian lei, Australian dollars, Bitcoin, Ethereum, Tether, TRON, Dogecoin, Litecoin

Withdrawal Methods

Visa, MasterCard, Bank Wire Transfer, Skrill, Neteller, Paysafe Card, AstroPay Card, Interac, MuchBetter, eZeeWallet, Bitcoin, Ethereum, Tether, TRON, Dogecoin, Litecoin, Jeton

Withdrawal Times

EWallets: 0-48 hours
Bank Transfers: 2-7 days
Cheques: Not offered
Card Payments: 0-48 hours
Pending Time: 0-24 hours

Withdrawal Limit

EUR/USD 2,000 per day, EUR/USD 5,000 per week, EUR/USD 15,000 per month

Software

Pragmatic Play, Platipus Gaming, Givme Games, TrueLab Games, Belatra, Nolimit City, Evolution Gaming, Mancala Gaming, NetEnt, Games Global, Felix Gaming, Playson, Betsoft, Booming Games, Spinomenal, Booongo Gaming, GameArt, 1x2Games, Habanero, Mr. Slotty, Amusnet (Former EGT Interactive), Gamevy, iSoftBet, BGaming, Probability, Wazdan, LuckyStreak, Push Gaming, Yggdrasil Gaming, Red Tiger Gaming, Gamomat, Thunderkick, RTG, Elk Studios, Golden Hero Games, Evoplay, GameBeat, SYNOT Games, Play'n GO, Bulletproof Games, Pocket Games Soft, Hacksaw Gaming, Relax Gaming, 1spin4win, Amatic Industries, Quickspin, Old Skool Studios, Snowborn Games, BetGames, Big Time Gaming, Rabcat, Ainsworth Gaming Technology, Foxium, Endorphina, Reflex Gaming, Peter & Sons, Avatar UX, ReelPlay, Northern Lights Gaming, Onlyplay, KA Gaming, Playtech, Mascot Gaming, Spribe, SmartSoft Gaming, Turbo Games, Spade Gaming, Swintt, Gamzix, Authentic Gaming, High5Games, Aviatrix, Popiplay, Just For The Win, Red Rake Gaming, Fugaso, Boomerang, Lightning Box, Realistic Games, Eyecon, Crazy Tooth Studio, 2 By 2 Gaming, Skillzzgaming, Genesis Gaming, Electric Elephant, Fantasma Games, Storm Gaming, Leap, Kiron Interactive, Betsolutions, Tom Horn Gaming, Novomatic, Gaming Corps, Blueprint Gaming, Zillion Games

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Editor’s View

We love the sleek and straightforward design of NineCasino, alongside custom-made icons in the menu. NineCasino is user-friendly and really intuitive, and you don’t have to be a tech expert to navigate this online casino.

We noticed that in addition to tournaments hosted by the casino, you can also receive cashback, complete missions, participate in the loyalty program, and become a member of the VIP club.

General Information About NineCasino

NineCasino is an online casino fully licensed and regulated by the Government of Curacao and the Kahnawake Gaming Commission. Uno Digital Media B.V. owns and operates the casino that has been on the market since 2021.

The operator provides players with a choice of many different languages from the side menu. NineCasino is one of the casinos you can play on your smartphone because it has an app you can download directly from its website.

NineCasino offers a large selection of games players can enjoy, but we recommend checking our detailed casino review before registering. We’ll discuss different payment options you can choose from and the process for deposits or withdrawals. Also, see if the casino’s committed to responsible gambling and what you can do if you encounter issues during your gameplay.

Payment Information and Options at NineCasino

The payment options will become available when you register at the casino and visit the Cashier. What’s available depends on your country. However, the casino offers all major payment options, including credit and debit cards, Neteller, Skrill and various e-wallets. Check out the Payments tab to see all possible options you can find at the casino.

The processing time can take up to 24 hours. However, some methods may take longer before you can see the money in your account. For example, bank transfers can last up to five business days.

The minimum withdrawal goes from €50 to €120, depending on your selected option. The maximum amount you can withdraw monthly is €30,000, which is halved for weekly withdrawals. In a day, you can receive €3,000 at most. Remember that bank transfers are subject to additional charges by the intermediary banks.

Customer Support at NineCasino

There are multiple ways to contact the chat support. The support email is located at the footer of the casino, but we recommend using the live chat, which you can access from the side menu or by opening the icon in the bottom right corner.

Before you talk to an agent, the bot will offer some topics and answer questions. We selected “Other” and requested to be connected to an agent, and the bot returned to us to pick a topic again, insisting that they “have a full knowledge base and are capable of processing requests.”

After our second attempt, everything went smoothly. The agent was friendly and responsive, and they helped us get what we needed. The chat support works 24/7, and you shouldn’t experience any problems contacting the casino’s representatives no matter when you’re playing.

Games at NineCasino

NineCasino packs over 5,000 games from the world’s known providers, including Evolution, Netent, Pragmatic Play, Red Tiger and many others. Online slots are grouped into different categories, and you can find everything: instant wins, bonus buys, progressive jackpot slots, etc. You can easily find any game in the search bar if you already know what you want to do.

Live casino games emulate games in brick-and-mortar casinos; for those who love playing table games with the host, let yourself in. You’ll find many different releases, so find your virtual desk and get comfortable. 

There’s no shortage of table games either, with online poker, roulette, blackjack, and baccarat. The casino’s original games are on display, and we recommend you check those out. There are also scratchcards for those who want to test their luck quickly.

NineCasino’s Commitment to Responsible Gambling

NineCasino takes responsible gambling seriously, as shown by the addition of different tools to help players keep things under control. 

Firstly, the casino doesn’t allow underage players to register on its site, and it offers useful responsible gambling links to assist players. You can take a self-assessment test at any point to see if you should be worried or take the necessary precautionary steps.

As for the features, players can limit their deposits and losses. They can set daily, weekly or monthly limits. You can easily keep track of your bets in your account, making it simple to track your activities and adjust. Wagering and session limits are also available within your account.

Should you notice that you need to self-exclude, you can do so easily, but there’s also a cool-off option that isn’t as drastic and helps you take a short break from online gambling. NineCasino is packed with responsible gambling tools, all of which are listed above. This shows commitment to players and their well-being.

Final Verdict on NineCasino

At the time of writing, NineCasino has a generous welcome package prepared for players who want to register for the first time. You can claim up to €450 with 250 Free Spins but don’t forget to read the bonus terms and conditions before you decide to go for it.

Playing at NineCasino is always entertaining, with games such as Wold Gold and Fortune Tiger. You can mix things up by playing table or live casino games but don’t forget to join tournaments and compete for generous prizes.

We love NineCasino’s responsible gambling tools, as everything is easily accessible from your account. Their customer support works well, although there is an unnecessary step with the chatbot. With a valid licence and an abundance of casino games, NineCasino is a great place to be.

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Player Reviews

6.8
42 reviews
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Bonnie1994
4 months ago
5

Withdrawals are quick, plenty of slot choice, most missions are affordable to achieve. The wheel spins are a good concept and sometimes you can get a lucky win. Wager amounts are pretty low as well compared to other sites.

First issue I’ve had since joining and the said issue is withdrawing. Bank transfer option has always been a choice and the only method I use but this has now mysteriously disappeared. Skrill and Netella options are accepted but then cancelled by the payment system so as it stands, I have money in my account I want to withdraw but can’t.

NineCasino
1 month ago

Dear Player,

Thank you for your input and the time to share this with us!

We appreciate that you have enjoyed our withdrawal processing times and the side tasks we offer- such as missions, or the wheels we have. We are also pleased to see you think the wagering amounts are manageable.

While we understand that switching up the payment method can break a routine and maybe make it a bit difficult, we would like to note that our support is here 24/7 and would be more than ready to help with that- perhaps suggest another payment methods or maybe see if anything else can be done. We are quite versatile and will consider suggestions and your thoughts.

Best regards,
NineCasino Team

BERECIOSZ
5 months ago
1

Be careful, don't deposit any money there. Ninecasino is a site that does not pay money, and after two months of verification, it suddenly decides to delete the account for no reason.I sent them everything, bank statements, crypto wallet photos, transaction confirmations, confirmation that the phone number belongs to me, and they still blocked my account along with the money in the account. SCAM

Long verification, account closure for no reason. Money theft - I do not recommend playing money there.I have photos and videos where I showing and writing that the account has been verified in order to ask for some additional verification again in two hours and not to pay the money. At the end, they closed my account and stole the money. scam site

NineCasino
2 months ago

Dear Player,

We’re sorry to hear that you’ve come away with a negative impression of the casino, and we would like to provide some clarification regarding your comments. Please rest assured that our team is always here to assist and support you whenever needed.

Kindly note that we operate in full accordance with our Terms and Conditions, which include mandatory verification procedures. These steps are standard practice across the industry and are in place to ensure the security and integrity of our platform.

Occasionally, verification may take longer—especially in cases where the documents provided are incomplete, cropped, or do not meet the required criteria. We encourage you to review our full KYC (Know Your Customer) policy for more details.

We kindly ask for your cooperation and understanding, as adhering to these procedures helps us resolve cases efficiently and in compliance with regulations.

Best regards,
NineCasino Team

declanbdingen
6 months ago
1

The casino is cheating players and not paying out winnings. The license is not active. Apparently it has expired. The support pretends that they don't understand anything about this.

Dear players,
Be careful. The casino does not have an active license and does not pay out winnings! The support service ignores and does not know anything.
I wrote to curacao-egaming.com and they replied with the following:
"Unfortunately, the website you have referenced is not managed by an operator under CEG Accreditation ADR"

NineCasino
6 months ago

Hello,

We're sorry to hear that this was your experience and that it did not align with your expectations. Please be assured that we adhere strictly to our established rules and remain committed to upholding them at all times.

Best Regards,
NineCasino Team.

Tecker
7 months ago
3

What I do like about the casino is it will pay you within 24 hours of your withdraw. Also it's a great VIP program with lots to offer. Over all the game play is great, it can use an up date of newer games but over all a a decent casino. I'm currently a gold status member and like the games.

What I really don't like is the terrible support is what ruins all the good parts, because I have had nothing but problems with the support staff, also the missions and gold wheele spins that I have not been getting when I completed them is just getting ridiculous! And the support always makes me wait or just makes an excuse on lots of thing. I understand all rules and I stick to the the wagering requirements and all the rules and guide lines for a reason. I have even taken screen shots of all the missions that said they were completed 100% and never received the coins, or free spins, and for the last week now the gold wheele spin for the first deposit every 24 hours. And since January 6th iv haven't received anything from completing over 25 missions and I haven't received any incentives, also I was blocked from even contacting support! So I had to write up an email and send it. Now I'm just waiting for the reply. So I'm hoping for some good news. It's very sad it's come down to this because I have put a lot of money back into this casino and I mean over 6 figures with all the big wins I have made. And I have been a very loyal customer of there and this is just getting to much. I just hope the casino complaints line actually gets this issue solved and fies the support staff because that's what makes my review kinda personal because I really did enjoy the casino. If need be I can supply transcripts and screen shots of how the support staff doesn't even pay attention to things you tell them. So I hope this changes in the future and they fix this issue. this review can be changed if the issues are dealt with fairly and support changes.

Message
NineCasino
7 months ago

Hello!
We are sorry that you feel this way about our site. We try to offer good service and are always working to improve our platform. We would like to check your situation and help you sort it out. In order to examine your case in more detail please contact us via e-mail [email protected] and put “AskGamblers” in the subject, we will be glad to help you.
Best regards,
NineCasino Team.

HerbertE34
8 months ago
7

Ninecasino has a great selection of slots and table games, and I’ve had fun with the live dealer games. The promotions are solid, but I did experience some frustration when my withdrawal was delayed. I’ll continue playing here, but I hope they can improve the payout process.

Message
NineCasino
8 months ago

Hello!
Thank you so much for the wonderful review. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future.
Best regards,
NineCasino Team

Meechoo
8 months ago
10

I opened an account at this casino around two months ago. I am surprised by the HUGE market of games, slots, sports events, tournaments, promotions, etc. I am planning to stay here.

I can say nothing, but I haven't spent much time here yet.
It seems this company is serious and there will be no problems with accessing this site and withdrawals should be processing without problems

Message
NineCasino
8 months ago

Hello!
Thank you so much for the wonderful review. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future.
Best regards,
NineCasino Team

Benedict42
9 months ago
9

Ninecasino has been great overall. I really enjoy the variety of slots and table games, and the live dealer games are a lot of fun, especially when playing blackjack or roulette. I also appreciate their generous promotions, including a great welcome bonus and ongoing deals for regular players. The site is smooth, and everything loads quickly.

one downside is that the mobile app could use some improvement. It works fine most of the time, but I’ve noticed occasional crashes, which can be frustrating when you’re in the middle of a game. I hope they can update the app to improve its stability.

Message
NineCasino
8 months ago

Hello!
Thank you so much for the wonderful review. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future.
Best regards,
NineCasino Team

johnjN
9 months ago
4

The positives at ninecasino casino are the relatively good offers in major tournaments, such as last week's European Cup. Of course, these offers also have their negatives, since the deposit must be wagered 3 times.

On 26/11 I made a deposit of €200 and also got a freebet for the European cups. After I bet the amount required by the terms (3x200:600) the next day, having a balance of €840 in the account, I requested a withdrawal of €326, which was processed promptly. The next day, on 27/11, I requested a second withdrawal of €50, but it was rejected by the company with a non-existent excuse. That is, to make a turnover of €1200, while this condition had been met and this did not even arise from the amount of the initial deposit of €200. After my strong protests, the company acknowledged that this condition had indeed been met, but there was a technical problem. Since then and until today the problem...is under control, but no progress, nor does it allow me to take over..

Message
NineCasino
8 months ago

Hello!
We are sorry that you feel this way about our site. We try to offer good service and are always working to improve our platform. We would like to check your situation and help you sort it out. In order to examine your case in more detail please contact us via e-mail [email protected] and put “AskGamblers” in the subject, we will be glad to help you.
Best regards,
NineCasino Team.

Marko9112
10 months ago
2

I played a lot at this casino and I think it is the best casino, but I was incredibly disappointed when my last two withdrawals were canceled and the money disappeared from the player's account. Currently, the situation is that the casino took my money without even informing me about it.

You have to be very careful with this casino because they can suddenly cancel your payment, take your money and no one will even inform you about it. Its not a normal situation.

Message
NineCasino
9 months ago

Hello!
We are sorry that you feel this way about our site. We try to offer good service and are always working to improve our platform. We would like to check your situation and help you sort it out. In order to examine your case in more detail please contact us via e-mail [email protected] and put “AskGamblers” in the subject, we will be glad to help you.
Best regards,
NineCasino Team.

mysams
11 months ago
9

Started playing here recently and I'm really liking this casino. Has all the major providers and games. The layout takes a while to navigate but it's quite impressive once you get familiar with it. There are plenty of deposit options and bonuses. I prefer to play without bonuses so I can't give info on these. I had a bit of luck and was able to withdraw. Verification was quick and easy and I had funds in my Skrill account within 24hrs so I was very impressed. Plenty scope to move along the VIP statuses with rewards asking the way. Overall a good casino and one which I will be staying with for a while.

Very little to dislike. I play mostly on mobile but the games don't go to fullscreen which is disappointing a I can't enjoy the games on fullscreen but this is a small complaint and hopefully it'll be rectified in time.

NineCasino
11 months ago

Hello!
Thank you so much for the wonderful review. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future.
Best regards,
NineCasino Team

artistic89
1 year ago
1

Site has a good selection of games, and easy to navigate. Support tries to do their best when assisting. Good design and layout in general. Easy to deposit

Won some money, and verified three payment methods in attempt to withdraw but they could not approve it to crypto and my bank is revolut. Revolut is shown as mismatch country as it is based in another country. They could not approve my withdrawal and as someone with a gambling problem I decided to close my account to have them send over the money.

They are now refusing to send me my winnings and withholding my funds.

I would avoid this casino at all cost, they had no problem trying to push through my withdrawals when I was keeping my account open, but once I decided to close my account they refuse to pay my funds. Over 2000 Euro in my account and they don't even reply on my emails.

Message
NineCasino
1 year ago

Hello!
We are sorry that you feel this way about our site. We try to offer good service and are always working to improve our platform. We would like to check your situation and help you sort it out. In order to examine your case in more detail please contact us via e-mail [email protected] and put “AskGamblers” in the subject, we will be glad to help you.
Best regards,
NineCasino Team.

Cobra1995
1 year ago
1

Have a transaction that was canceled and I still haven't received my money. in the account. This transaction has been cancelled, I don't have the money either in the player account or in the bank account, what happened to this transaction. It's already been over 5 days and I haven't received the money. If I don't receive my money, I will file a complaint.

NineCasino
1 year ago

Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put “CasinoGuru” in the subject, we will be glad to help you.
Best regards,
NineCasino Team.

Awesome25
1 year ago
10

Nine Casino: The Casino That Teases And Pleases!

So, I recently had the chance to dive into Nine casino and let me tell you, it was quite the ride! From the moment I pushed in my login details, I was blown away by how much there is to do here! They've got these cool missions that let you rack up points, which you can then trade in for free spins, bonuses and even cold hard cash at their points store. Oh, and don't even get me started on their cashback offer, it is like a little safety net for your wallet!

I've been grinding away and managed to collect 105 points so far. I'm so close to hitting that 150-point mark for 15 free spins with a 40x wagering requirement. Just a bit more to go!

You know, I actually decided to give Nine Casino a shot after seeing a fellow player from "South Africa" hit it big on the slots. Figured I'd try my luck too, well, it did pay off! I remember nailing a sweet $10/100x win on Zeus vs Hades. My enemy of a slot, challenging and frustrating! Then, there was this other time I put down $7 on Starlight Princess while chatting on the forum with another member who joked they could match my bet for a Big Mac meal. Good times!

The VIP club, tournaments and loyalty program are all top-notch. They've even got these wheels you can spin for rewards after dropping just $30, or sometimes even for free! Talk about generous.

Now, don't get me wrong, Nine Casino is pretty awesome, but if I had one wish, it'd be for more no-deposit free spins. I get that they're already super generous with their offers, but who doesn't love a freebie now and then or breaks in between from depositing?

One thing that really impressed me was being able to play Pragmatic Play games, which are restricted on some other casino websites. That was a nice surprise!

Overall, I've made four $30 deposits and managed to withdraw $70.26. Sure, I'm down to $49.74 now, but the experience has been totally rich. Nine Casino has seriously raised the bar for what I expect from online casinos. It's a well-deserved 10 out of 10!

Message
NineCasino
1 year ago

Hello!
Thank you so much for the wonderful review. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future.
Best regards,
NineCasino Team

chuckme1
1 year ago
4

At first the casino quickly became my favorite place to play. Great game selection with lots of cool bonuses. A bonus wheel spin on your first deposit of the day. I didn't have any trouble getting verified. I had a few wins and their payouts were fairly quick. I even went to their site when I didn't had any money to play. I would check out my completed missions my bonus points and who was winning at the time and the recent big winner's Best Site ever

Unfortunately, it didn't last long. Over a couple months time it seemed like every time I logged in they had made changes to something. Not giving the bonuses anymore. Missions became too expensive and difficult to complete. The final change and the last time I tried to deposit at Nine I saw they had raised the minimum deposit from $15 which was reasonable to a minimum of $30 which is ridiculous to an average working guy like me. I didn't seem to be cashing out anymore either. Other than the two or three payouts I had in the first month I played there that was it for me

NineCasino
1 year ago

Hello!
Thank you so much for the wonderful review, it helps us improve our service. We are delighted to hear that you had a great experience with us. Customer satisfaction is our top priority, and feedback like yours lets us know that we're on the right track. We appreciate your support and look forward to serving you again in the future.
Best regards,
NineCasino Team

Pima007
1 year ago
3

Satisfied for months on this casino. Slots went well and there is a large selection of games. Payouts usually got on the same day to my e-wallet jeton. that was very nice. Support is always fast and good.

Payouts are now longer, wait 6 Days now. So they are breaking their own terms and conditions. 24-72 h. Support can't help, I have to wait. So at the moment I can't recommend the casino.

NineCasino
1 year ago

Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put “AskGamblers” in the subject, we will be glad to help you.
Best regards,
NineCasino Team.

Stantheman1985
1 year ago
1

Before the cashout rule changed I was happy to keep playing with the terms of play through your deposit before cashing out. I was happy with the range of games etc.

Absolutely heartbreaking treatment. I had understood you have to play through your deposited money, so you put in £100 you have to gamble £100 before you can cash out and have played with these terms before a few times. Turns out it has now changed to 3x your deposit. So how you are supposed to gamble 3x what you put in is just crazy and you are so unlikely to actually win anything. I hadn't realized this until I was £400 in and then finally breaking even just to be told I still had to gamble £750 before I could withdraw. I see this as criminal and I do not see how this can be legal. The terms have changed since I last played and even the person in the chat started off by saying you have to play through your deposit at least once only to change what they were saying later in the conversation to you have to play through your deposit x 3.

NineCasino
1 year ago

Hi there!
Thank you for taking the time to leave your feedback. We are sorry that our site did not meet your expectations.
All rules are described on our site in the terms and conditions section, the rules can be updated if necessary.
Now the wager for deposits is 3 times, according to our rules written in paragraph 7.6 of the terms and conditions.
Best regards,
NineCasino Team.

Samkiki
1 year ago
10

So I am not one to typically write reviews but I feel this casino deserves a great review. The bonuses offered daily are great, free spins, daily wheel, cash back daily. This is awesome especially on the days that aren't so lucky. Call it luck but this is one of the only places that I find I have more wins to balance out the losses. No long-term losing streaks which is great. The assortment of games is awesome. This has now become my favourite place to play. Anytime I have had a concern, live support is always available to help and resolve any issues that I am experiencing.

Interac cash outs could be a bit faster, sometimes having to wait longer but it does eventually get approved and deposited. Sometimes the site glitches out and bonus spin doesnt work but other than that, no complaints

Message
NineCasino
1 year ago

Hello!

Thanks for sharing your feedback.We appreciate your kind comments.
We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you’re having difficulties with deposits.
Your satisfaction is important to us, Samkiki, and we will do our best to improve a current bonus system.

Best regards,
NineCasino Team.

fredcourner942
1 year ago
5

Beautiful, simple, convenient. The loyalty system does not look as expensive as on many other platforms, and I think you can reach a high rank in it in less than six months.

I was incredibly surprised when I went to the balance replenishment page and did not find a way to replenish with cryptocurrency. I don't know if this is a limitation of the site or my country, but at the moment it is one of the most convenient ways for almost any player!

NineCasino
1 year ago

Hello!

Sorry to hear about this situation.
We kindly ask you to contact customer support to learn more about deposit options for your region

Hope everything will be solved soon and we will see you in our casino again ;)

Best Regards,
NineCasino Team

krisz982
1 year ago
10

The casino has very good promotions and challenges. These challenges make this casino better than other average casinos.
I had prize that was paid without any problems and quickly.
The customer service is also fast, helpful and friendly. In my opinion, this is a very good casino, I did not regret signing up.

I've been playing at the casino for a few months now, but I haven't experienced anything negative yet. There is no objection to the amount of games either, there are plenty of service providers and almost without exception the new slots arrive immediately.

Message
NineCasino
1 year ago

Hello!

Thanks for sharing your feedback.We appreciate your kind comments.
We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you’re having difficulties with the deposits
Your satisfaction is important to us, krisz982 , and we will do our best to improve our payment system.

Best regards,
NineCasino Team.

Lamm
2 years ago
3

Large collection of slots and a easy way to navigate between providers. Very fast verification and payout after verification. They altso have a 50% bonus every weekend and chance wheel every day.

When i started playing at the casino i got tons of different freespins. The freewheel can be activated once a day and if u use it a set amount of days you get a special wheel. This worked the first 2 times then it just stopped on day 9 out of 10 for over a month. Now the freechance wheel is gone aswell. It was fun untill it stopped working.

Message
NineCasino
2 years ago

Hello!

Thanks for sharing your feedback.We appreciate your kind comments.
We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you’re having difficulties with the bonuses.
Your satisfaction is important to us, Lamm, and we will do our best to improve a current bonus system.

Best regards,
NineCasino Team.

Lovenia
2 years ago
8

I like Nine casino first because they have a large selection of games that load quickly. The first deposit bonus which gives 250 spins from which I got each din for 50 spins really amused me and I was satisfied. What I liked the most is that the chat is always active and there will always be someone to take care of the chat if I have a problem. They also have missions that when completed give very good cash rewards, free spins and bonus points that are used in the casino market.It's a pity that if you make for example 2-3 minimum deposits in a day and if you ask in the chat if you can get a bonus for the deposits from your today's playing day, they will tell you that you need to re-deposit at least 20 euros to get 10 free spins .I wonder why they don't consider deposits already made for the day. It drives me away from them.

At first they were fast with the transfers to Skrill in about 10 minutes they were making a transfer to my account, but after a while they started delaying payments for hours. I asked why, and the answer is the same, that they have too many requests. I don't know why, when I registered and withdrew money on skrill there was no problem and it was fast, but after a month everything became slow.I've also noticed a big change in the win rates in slots, it's not winning like before, I can even say that I don't have the thrill I had at the beginning at nine casino, hope this changes.

Message
NineCasino
2 years ago

Hello!

Thanks for sharing your feedback.We appreciate your kind comments.
We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you’re having difficulties with the deposits
Your satisfaction is important to us, Lovenia, and we will do our best to improve our payment system.

Best regards,
NineCasino Team.

Kimmy71
2 years ago
10

Fantastic casino, Thousands of games, easy site to navigate. I like the way they organize the game selections! Super fast withdrawals, easy verification process ( I was verified within minutes of submitting documentation) . Documents were the standard that all casinos require plus a face scan.

No real complaints, there was a couple games I couldn’t play because I’m from Canada. But there’s SO many games to choose from! So far, it’s been a very positive experience. Play thru requirements are pretty much on par with other sites.

Message
NineCasino
2 years ago

Hello!

Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.

Best regards,
NineCasino Team.

Kube
2 years ago
10

I think this casino is very well structured. Everything has been listed in a clear and simplified manner. In addition, this casino has a very diverse series of games. Even live casino is possible. I can only recommend this!!!

NineCasino
2 years ago

Hello!

Thanks for the awesome review, Kube! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Best regards,
NineCasino Team.

Samkiki
2 years ago
5

Games are good, bonuses and rewards are great. Customer service is quick. Good amount of games from several providers I enjoy. Was one of my favorites to play until their horrible verification policies

I am beyond frustrated with their verification process. Never have I been asked to provide as many documents as Nine Casino. This day and age with everything done electronically, it is almost impossible to provide a paper copy of a government document. I finally provide one but then am told that all four corners are not visible which is a blank part of a letter. Then they ask for proof of deposit which I provided, but now they want it with my name, bank, date, transaction id, and more. Most banks do not even provide that information for one simple transaction especially a email transfer. This has been almost two days of documents submitted that continue to be rejected. Never have I ever experienced this playing anywhere else

Message
NineCasino
2 years ago

Hello!

Thank you for reaching out to us regarding this matter. We are very sorry to hear that you had trouble with verification. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.

At NineCasino, we ensure the highest level of security and safety for all of our customers, and this means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.

While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!

We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!

Kind regards, NineCasino!

RockRick
3 years ago
10

Great selection of games, awesome site layout - runs extremely smooth on mobile. Play on slots feels balanced. Excellent customer service.
Interac deposit & withdrawal.
Excellent customer support.
Fast KYC process.

NineCasino
3 years ago

Hello, dear!

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to work with the customers like you. Have a wonderful day!

Best regards,
NineCasino Team.

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