AskGamblers Quick Overview
Editor’s View
We love the feel of NetBet Casino. It’s very easy to scroll through different games and find everything you need, from registration to customer service. The user-friendly website makes the overall experience quite enjoyable.
- Multiple gambling licences
- Diverse offer of casino games
- Different responsible gambling tools available
- Live chat open from 08:00 to 22:00 GMT
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NetBet Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About NetBet Casino
To choose a reliable casino, you need to consider several factors, one of which is licensing. NetBet Casino is owned and operated by NetBet Enterprises Limited and licensed by the Malta Gaming Authority.
The casino also features licences from the Alderney Gambling Control Commission, the UK Gambling Commission and the Romanian National Gambling Office.
If you prefer mobile casinos, you can easily access NetBet Casino, as its website is fully optimised for smartphones.
We’ve just scratched the surface of NetBet Casino, so read our online casino review and learn all about this operator.
- E-Wallets 24-72 hours
- Bank Transfers 1-10 days
- Card Payments 1-6 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at NetBet Casino
All payment options NetBet Casino offers are specified in the Help Center under Payments. What’s available to you may depend on the country you’re coming from.
The casino incorporates traditional payment methods such as cards and e-wallets, which can be used for deposits and withdrawals.
When depositing, you don’t pay any fees, and the minimum amount is set at €10 (or equivalent) for all payment options. For withdrawals over €500, the casino will charge a 1.5% fee to cover the transaction costs.
Games at NetBet Casino
NetBet Casino offers you a wide selection of different casino games. Players can find online slots sorted in different categories, ranging from the most popular, new games and drop & wins to megaways and progressive jackpots.
Unfortunately, to play online slots at NetBet Casino, you must be a member, as demo play isn’t offered.
We love the live casino games offered at NetBet Casino. They’re provided by top companies such as Evolution, Pragmatic Play and Ezugi. Not only can you pick up the games from your favourite providers, but you can also select your host.
Lastly, multiple table games are available, including online blackjack, roulette and poker. As if that wouldn’t be enough to keep you entertained for hours, there are also crash games and game shows to ramp up the excitement and give you a quick adrenaline rush.
NetBet Casino’s Commitment to Responsible Gambling
NetBet Casino packs several responsible gambling tools to help players remain in control. Regardless of the country you’re coming from, you can access these tools within your account or with the help of support.
You can set your limits on losses and deposit amounts to control how much money enters your account or how much you can lose per day, month or year. All you have to do is log into your account and find these options in the responsible gambling tab.
Changes can be made at any point, but any increase in limits takes 24 hours to take effect to help you avoid making rash decisions.
NetBet Casino also allows you to activate reality checks, which remind you automatically of the time you’ve spent playing. Meanwhile, with the session timer, you can limit your gameplay and be automatically logged out of your account once the limit is hit.
Lastly, if you feel overwhelmed, you can always take a break or ask for self-exclusion. Breaks can last up to 30 days, while self-exclusion is set for a period longer than a month.
Customer Support at NetBet Casino
NetBet Casino created the Help Center for anyone who needs assistance with payments, accounts, bonuses, and other matters.
You can contact the casino via email and live chat. When sending an email, choose customer support, enter your first and last name, email address and state your question.
On the other hand, you can contact the casino via live chat, which is available from 08:00 to 22:00 GMT.
To activate the chat, you have to enter some personal information. We tested this feature during working hours and talked to one of the agents, who was friendly and responsive. After talking to customer service, you can leave your feedback.
Complaints
Read the complaints other players have left for NetBet Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
I am very disappointed by this Casino. I had problem getting my Welcome bonus and now I won 1.86$ with 25 spins on Starbust and I cannot use it cause I have an active bonus. I tried to deactivate it since I have no more balance, but I have not able to. Sent an email to resolve the issue. Still waiting. Bad, Really bad customer service.
Thank you for your message. The $1.86 bonus is on your player account and in order to use it, you just have to access a Netent game. The bonus will be there.
I really enjoy this site. There is a good variety of games, kobushi is fab! And You can easily win £500 on a 90p spin if your luck is in and that's not even anywhere near the top amount you can win on it. Excellent bonuses and the chat are helpful and will give free bonuses if you are not having much luck and contact them. I have withdrawn a few times and had no problems at all.
Just a couple of small points, chat is not always available (around 50% of the time) or it can take up to 30 mins to get through if you are in a queue but can always get a response via email and you have to email or chat to cool off which I like to do when I am withdrawing to avoid reversing any winnings which can take a little time with the issues around chat. Other than that it's a great site and I would definitely recommend!
Netbet is one of my recent favorite casinos. It has a greek license operator so it is one of the few casinos I can still play legit to it. It has a gaming license from Malta Gaming authority so it is a casino that I can trust. Also it has sportsbook and a very nice poker platform where I play sometimes.
One of the things I like to this casino is that it has so many slots providers and so many slots to play. It has slots from some of my favorite providers NetEnt, Microgaming, WMS, Novomatic, Nextgen, probably it has slots from the most providers.
Netbet casino has a decent welcome package which gives 100% deposit bonus which has a very good wager requirement of 30 times the bonus amount. It also offers many deposit bonuses from time to time and it has many good promotions every week which offer cashback, free spins, cashdrops, slots tournaments etc. They also have a loyalty program where you can accumulate points and exchange them for bonus money.
The casino support here is decent since it has live chat but many times I do not find it working but you can also contact support through email or phone. The chat is always helpful and many times that I have asked for a free bonus because I am unlucky they give me free bonus.
At Netbet casino I have had the biggest cash ever since I reached my 10 euro deposit to a 4500 euro win after some crazy hits I had at game of thrones and Jack Hammer. I have never had any problems withdrawing at this casino and they always keep their timeframes
I play almost every week at Netbet casino since it has so many promotions I can claim and I am very satisfied playing here.
This site has a great customer service. I had to contact them because of a small issue and their team was lovely: friendly, polite, and very efficient!
The fact that I wasn't lucky lately :) I miss a big winning!
Hello, Thank you for your kind message. Our customer support team is really happy to get such feedback. We wish you good luck in getting your next big winning as soon as possible, and this, on Netbet! Best regards, Melanie Customer support manager
Well at the moment all I see good is plenty slots to choose from... Shame they don't pay out!
Well all I seem to do at this casino is deposit and lose an playing at £3.00 a spin the features and wins are below the standard... and to keep on depositing with out getting any deposit bonus it rather odd... I am beginning to smell a rat as my money seems to only be going in one direction and unable to progress in certain games due to lack of wins !
Live Chat is hardly ever there and if you are lucky enough to get them its like a 10 minute wait and that's being placed 1st in the queue so overall best off going else where less you lie losing!
Thank you for your review. We are sorry to hear you haven’t been lucky on our website. However, we have many players who manage to win big every day. To give you just a few examples, today we had players who won £16.230 on Kings of Chicago, £19.165 on Fantasini: Master Of Mystery and £15.816 on Da Vinci Diamonds. For more details, we kindly ask you to have a look at our Winners page: https://casino.netbet.co.uk/winners_gb?page=1
Good amount of games and live support. Bonus is on good level too.
They are 10 years behind other casinos at withdrawals and it looks like they wont do anything about it.
Most annoying thing is that live support says that withdrawal speeds don't depend on Netbet.com .
Thank you for posting this review. We are not able to find your player account and therefore, we cannot specify the exact reason why there were delays in processing your winnings. However, in general, once the KYC verification has been completed, withdrawals on Netbet are processed within the shortest delays possible.
Hi, this is my 2nd day on Netbet casino.Their live dealer games are awesome and a good winning ratio.I have checked their Auto Blackjack and roulette game, they are also not so bad as a smart winning ratio. I still believe they do not manipulate the Auto games and slots.
But I have a complain on their payments. It seems to be a massive problem to us who want to get back their withdrawals on a mean time.
I haven't found any live chat section there yet to express my trouble while I played there or waits for my withdrawals.
Thank you for taking the time to post this review. We are happy to count you among our winners. Regarding the live chat, you can easily access it by clicking on the 'Chat' button available at the top of our casino home page or, by accessing the 'Help Center' section from our Live Dealer home page.
Exceptional customer service! I've had an issue with one of my deposits so I contacted Netbet's customer service team. Even if their operator really seemed to care about my problem, when he's told me that my case has been forwarded to their financial department, I was 100% sure that it will take ages before I get an update. However, less than 30 minutes later, this same operator called me, explained me exactly what happened and confirmed that everything was fine now. Great follow-up!
We are happy that you had a good experience with our customer support. We always do our best to reply to our customers' queries as quickly and professionally as possible.
Good selection of slots, customer service very friendly and helpfull.
The RTP has to be the worst I have ever played on. I deposit 50 and got 50 bonus bet £0.60-£080 on Gonzos quest, got nothing the whole way down. The £100 lasted around 10 mins. With small bets it took me longer to deposit than my £100 lasted. That's not called bad luck, that's called a rip off. Don't think I will be back in a hurry.
Thank you very much for your feedback. We are sorry that Gonzo's Quest was not your lucky game. However, we have many players who win on this game. In fact, yesterday one of our players won £3,713.50 and £1,558.80 on Gonzo's Quest: https://casino.netbet.co.uk/winners_gb?page=11. Given that you enjoy playing slots, you could also try our game Dazzle Me where one of our players recently won £22,930.00: https://casino.netbet.co.uk/winners_gb?page=13.
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A casino I didn't play very often, because it didn't attract me very much. I think they are trying to do more than average casinos.
I only deposited 50£ and over the few days I got 100 free spins and I had some bonuses in my account which I activated. One for 5£, one for 15£ and one for 20£. I activated all of them at once but only the last one, for 20£ has been credited to my account. I managed to go to 150£ but haven't managed to withdraw them as the money was still bonus money. I lost them in the end.
Good selection of games. Customer service is helpful, but it takes very long to reach them. Around 20-30 minutes even though I was first in the queue. The site is OK and the games work OK.
I haven't made a withdrawal so I can not comment on that.
I think NetBet are trying and heading in the right direction, but they have a lot of work until then.
The bonus issue I described above.
I have 10£ in my sports account but I can not transfer them to my casino account. It seems that my sports account it's closed.
Also, I observed an odd error when playing various slots. If I play on autoplay and the loss limit is reached I get an 'Unknown error' and it closes the game.
This is the type of casino that I play once or twice a year, when my usual one bore me.