AskGamblers Quick Overview
Editor’s View
We love the feel of NetBet Casino. It’s very easy to scroll through different games and find everything you need, from registration to customer service. The user-friendly website makes the overall experience quite enjoyable.
- Multiple gambling licences
- Diverse offer of casino games
- Different responsible gambling tools available
- Live chat open from 08:00 to 22:00 GMT
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18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
NetBet Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About NetBet Casino
To choose a reliable casino, you need to consider several factors, one of which is licensing. NetBet Casino is owned and operated by NetBet Enterprises Limited and licensed by the Malta Gaming Authority.
The casino also features licences from the Alderney Gambling Control Commission, the UK Gambling Commission and the Romanian National Gambling Office.
If you prefer mobile casinos, you can easily access NetBet Casino, as its website is fully optimised for smartphones.
We’ve just scratched the surface of NetBet Casino, so read our online casino review and learn all about this operator.
- E-Wallets 24-72 hours
- Bank Transfers 1-10 days
- Card Payments 1-6 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at NetBet Casino
All payment options NetBet Casino offers are specified in the Help Center under Payments. What’s available to you may depend on the country you’re coming from.
The casino incorporates traditional payment methods such as cards and e-wallets, which can be used for deposits and withdrawals.
When depositing, you don’t pay any fees, and the minimum amount is set at €10 (or equivalent) for all payment options. For withdrawals over €500, the casino will charge a 1.5% fee to cover the transaction costs.
Games at NetBet Casino
NetBet Casino offers you a wide selection of different casino games. Players can find online slots sorted in different categories, ranging from the most popular, new games and drop & wins to megaways and progressive jackpots.
Unfortunately, to play online slots at NetBet Casino, you must be a member, as demo play isn’t offered.
We love the live casino games offered at NetBet Casino. They’re provided by top companies such as Evolution, Pragmatic Play and Ezugi. Not only can you pick up the games from your favourite providers, but you can also select your host.
Lastly, multiple table games are available, including online blackjack, roulette and poker. As if that wouldn’t be enough to keep you entertained for hours, there are also crash games and game shows to ramp up the excitement and give you a quick adrenaline rush.
NetBet Casino’s Commitment to Responsible Gambling
NetBet Casino packs several responsible gambling tools to help players remain in control. Regardless of the country you’re coming from, you can access these tools within your account or with the help of support.
You can set your limits on losses and deposit amounts to control how much money enters your account or how much you can lose per day, month or year. All you have to do is log into your account and find these options in the responsible gambling tab.
Changes can be made at any point, but any increase in limits takes 24 hours to take effect to help you avoid making rash decisions.
NetBet Casino also allows you to activate reality checks, which remind you automatically of the time you’ve spent playing. Meanwhile, with the session timer, you can limit your gameplay and be automatically logged out of your account once the limit is hit.
Lastly, if you feel overwhelmed, you can always take a break or ask for self-exclusion. Breaks can last up to 30 days, while self-exclusion is set for a period longer than a month.
Customer Support at NetBet Casino
NetBet Casino created the Help Center for anyone who needs assistance with payments, accounts, bonuses, and other matters.
You can contact the casino via email and live chat. When sending an email, choose customer support, enter your first and last name, email address and state your question.
On the other hand, you can contact the casino via live chat, which is available from 08:00 to 22:00 GMT.
To activate the chat, you have to enter some personal information. We tested this feature during working hours and talked to one of the agents, who was friendly and responsive. After talking to customer service, you can leave your feedback.
Complaints
Read the complaints other players have left for NetBet Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Dash22, Thank you very much for your feedback. I will make sure to pass on your positive feedback to the relevant people, I'm sure they'll appreciate it. And the constructive feedback is most definitely welcomed and will be taken on board! Regarding the delays in validating the withdrawals, I invite you to contact you account manager, as I'm sure he can sort this out for you. Do not hesitate to contact us should you need anything. Kind regards, Marcel Customer support manager
Very good selection of games. I think the rating for this website is very harsh. Support are very friendly and helpful. Thumbs up from me!
The pending times for withdrawal are a bit slow in comparing with other casinos this is the reason for my 8/10 rating. Speed them up and it's a 10/10 :-)
Hi JAMIELAKE88, Thank you very much for the positive feedback regarding our Customer Support Team, I'll make sure to share this with them, as it is always appreciated. Your feedback regarding our withdrawal system will definitely be taken on board, as we always want to improve our services. We always try our best to validated all the withdrawals within 48 hours when the player's account is validated. However, I know this can be delayed when it's the first withdrawal and we need to verify the account. Do not hesitate to contact us should you need anything. Kind regards, Marcel Customer support manager
I like the website but I am particularly pleased by the VIP service offered. I have a really good account manager that looks after me. He's available 24/7 for me, replying immediately whenever I have questions and he gives me fair bonuses to reward my activity. Thumbs up Netbet!
Nothing I don't like. Just that it would be perhaps cooler to have more games on the mobile version of the website.
Hi MCRAMER1977, Thank you very much for your positive feedback, I'm happy to hear the service we provide pleases our players. I'll make sure to pass on your comment regarding the games on the mobile version to the team in charge of this. Do not hesitate to contact us should you need anything. Kind regards, Marcel Customer support manager
Awful support, advertising wrong. Missguided information from staff. Any time out of the working hours the live chat is extremely informal, doesn't answer questions properly and seems like the operator can hardly speak English.
Hi Aflinders, I'm sorry to hear you've had a bad experience with us. However, I've checked your case and our support agents have always informed you properly, without being extremely informal and all your questions were answered properly. As for the wrong advertising, I'm afraid you were not eligible for the promotion you enquired about, as you did not respect the Terms and Conditions of our offer and did not place an eligible bet. Best regards, Marcel Customer Support Manager
Nice offer. I can play All platform on gaming. Good support.
Recommended..
Hi BOSS_ULO, Thank you very much for your feedback, it is much appreciated! I hope you keep having fun on our website and wish you good luck! Do not hesitate to contact our customer service should you need anything. Kind regards, Marcel Customer support manager
This casino was offering at some point the Netent games. I am a big fan of those, and wondering why they remove those from Canada. I was able to ge a payout of 800$, when i deposit 810$ or something. That is good
But don't you want to play the promotions that you are in title to. For a couple of weeks now, the Netent game didn't show on my pc, but where still on my cell. This morning, I ask which game was going to be the game for the promotion of ''Saturday 10 spins'' Subtopia, I would told. A netent game. There was also the promotion on Starbust, the more you spin the more chance you get to get free spins. I spined a lot but got nothing. Usually, I got 25 spins per week. I think that they could have inform us on that. And for 1 time, give a 10 spins bonus or a 5$ bonus to say sorry about that. Next time I will know!!
Hello MANOUSHK, Thank you for the feedback, it is much appreciated and will be taken into account. The NetEnt games have indeed temporarily been removed from our platform for our Canadian players. Unfortunately, we didn't have any control over this as this is a decision made by the games provider due to new regulations that have just been passed in Canada regarding online gambling. We are hoping to put them back on our website as soon as possible since we know they're quite popular. In the meantime, this might give you a chance to try games from other providers and explore the hundreds of different games we have available, I'm sure you will find one that you will like. For example, I would suggest Cherry Trio or Rango, two of my favorite games at the moment. Should you have any other queries, feel free to contact our customer support who will be more than happy to assist you. Kind regards, Marcel Customer support manager
Despite having a bonus system that's quite difficult to qualify, I was amazed to win nearly £7,000 from a £100 loyalty bonus. I played slots and won the jackpot. They paid out in less than 48 hours with zero issue and standard security checks. Big thumbs up!
It's app is a bit sensitive and some functions are a bit glitchy.
Hi STOCKBET86, Thank you very much for you positive feedback! I will make sure to forward your comments regarding our app to our developers as they're constantly working on it in order to make it the best possible. I hope you keep having fun on our website and I wish you good luck! Do not hesitate to contact our customer service should you need anything. Kind regards, Marcel Customer support manager
First time playing this casino. I received an offer of 100% match up to $1000 with 40 x wagering requirement, so I deposited that amount.
Within a few days I barely managed to complete the wagering requirement with a small profit. I proceeded to make a withdrawal, silly thing is the casino wont allow you to withdrawal that $1000 bonus amount even after you completed their wagering. This is the first online casino I played that has this rule. I had to constantly keep my Real Balance at $0 and make withdrawal to my account after a winning spin. Essentially I had to play 1x wagering after I completed the original.
This was very frustrating to me, and customer services did not explain to me clearly why I cannot make a withdrawal. I will not be coming back to this casino.
Hello Masahira, Thank you for posting this review. I have checked your activity on Netbet and can see that you received in total 13 bonuses thus it surprises me that you weren't aware of the way our bonus system works. Furthermore, it is clearly written on our website, more precisely on our terms and conditions page, in the FAQ section but also on our promotion page that once the roll over of a bonus was fulfilled, only its winnings can be withdrawn, not the bonus itself. I wish to stress though the fact that many online casinos have the exact same rules. Regarding the info provided by our customer support team, I find their explanation very clear and I saw that our agent shared all the necessary details with you. I am sorry for the misunderstanding and kindly invite you to read the terms and conditions of the websites you will be playing on. Kind regards, Marcel Customer support manager
When i have a bonus and i don't manage to finish the playtrought the bonus stays active and i cannot get an other one, i can not removed the active one. Always an error message saying ; ''Active bonus cannot be removed while a game round is in progress.'' But nothing is in progress anymore. What can i do??
Hello, The message ''Active bonus cannot be removed while a game round is in progress.'' is not an error message. Its purpose is to inform you that you still have an active session on which you might have some free rounds left. Before being able to cancel or remove a bonus, you have to make sure all the active sessions were closed. Of course, I invite you to contact our customer service team in order to have your sessions checked and manually closed if necessary. Kind regards, Marcel Customer service manager
NetBet Casino News
Read all news about NetBet Casino, check for updates and stay tuned for exclusive bonuses.
NetBet Casino has a long-standing reputation of being among the top operators around, among other things thanks to the variety of game offering. And with the latest content deal signed with Slot Factory, that variety has grown even bigger.Expanding the OfferingIn a bid to add more value to its ever-growing product offering, NetBet decided to boost the dynamic of its collection with the addition of Slot Factory and its most notable releases like Big 7 Slots, Cherry 7 and Mega Pots o’Gold.NetBet’s PR manager, Claudia Georgevici, said that the studio’s “impressive catalogue of games and strong brand identity makes them the perfect match for NetBet and all our loyal players,” noting that the operator is certain the customer will enjoy the addition of Slot Factory.
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Screenshot
- German super friendly support
- More account features like some other casinos
- Possible option to don't cancel pending withdrawals in the 48 hours
- Fast VIP Manager
- VIP Manager in german language
- Withdrawal time of 48 hours for me definitly to long.
- Multiple Cashing systems for different casino types like sport bets and live casino
- the user interface could be improved on mobile