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NetBet Casino

Our Rating CasinoRank
7.2/10
CasinoRank
Player Rating 93 reviews
5.6/10
93 reviews
Complaint Response 209 complaints
2 days avg. 209 complaints

AskGamblers Quick Overview

Editor’s View

We love the feel of NetBet Casino. It’s very easy to scroll through different games and find everything you need, from registration to customer service. The user-friendly website makes the overall experience quite enjoyable.

What we like
  • Multiple gambling licences
  • Diverse offer of casino games
  • Different responsible gambling tools available
What we don’t like
  • Live chat open from 08:00 to 22:00 GMT
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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NetBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://casino.netbet.com
Established
2001
Licences
Alderney Gambling Control Commission, Malta Gaming Authority, UK Gambling Commission, Romanian National Gambling Office
Affiliate Program
Languages
English, German, Japanese, Spanish, French, Greek, Romanian, Portuguese
Casino Type
Instant Play, Sports, Live Casino, Mobile

General Information About NetBet Casino

To choose a reliable casino, you need to consider several factors, one of which is licensing. NetBet Casino is owned and operated by NetBet Enterprises Limited and licensed by the Malta Gaming Authority.

The casino also features licences from the Alderney Gambling Control Commission, the UK Gambling Commission and the Romanian National Gambling Office.

If you prefer mobile casinos, you can easily access NetBet Casino, as its website is fully optimised for smartphones.

We’ve just scratched the surface of NetBet Casino, so read our online casino review and learn all about this operator.

StallCation

Complaints

Read the complaints other players have left for NetBet Casino. Learn more about complaints.

Show all complaints
NetBet Casino - Refuse to pay 1441 eur

Good afternoon,

At the end of April, I made deposits to Netbet Casino for a total of 470 euros and won 970 euros. Now the balance is 1441 euros. On April 29, withdrawal was ordered. After several days, netbet informed me that it was not possible to process payment via card due to some errors as well as asking for bank details (Swift+IBAN). (This is very strange; I've never had a problem with my Visa, and I'm sure my card is fine; it appears NetBet is having technical difficulties with their processor.)After a short chat where the agent confirmed that in my case, any withdrawal option could be used, I deposited with Skrill eWallet and reordered withdrawal. It was May 2nd already. 

After that, I sent my driver's license, bill, and card photo, and all these documents were approved (you can find confirmation in the chat history attached). After all, my account was temporarily blocked for gambling addiction and "relaying on funds" or "financial unstability". As proof of financial stability, I sent my card statement showing the balance, but the account still does not reopen. 

So in total, my account is temporarily blocked with my initial deposit and winnings. Netbet has two options to send me funds via card or Skrill. 

I humbly ask you to assist in this matter, because netbet doesn't do anything.

In attachments, I provide 2 chat history, as well a letter from 3th May regarding my Skrill e-wallet, withdrawal, and deposit confirmation in Finnish language (sorry for that but I am from Finland).

staus Rejected
€1441
NetBet Casino - Account with a balance of 30k dollars closed for 30 days
First I want to apologize if in my writing I do not use the correct terms, my language is Spanish and I rely on a translator

Hello Askgamblers team, I request your help to intervene with the casino https: //casino.netbet.com.mx/

I have completed all the verification processes including the call for the interview by phone, however my account remains closed in which I have approximately 30k dollars

[08-SEP-21] *

On Wednesday, September 8, I registered at the casino
https://casino.netbet.com.mx/
*(ATTACHED IMAGE NUMBER 1)*

I sent my documents to verify the account after having registered, I sent my INE (official identification in my country), photograph on both sides in high quality, proof of address and a couple of captures within the My bank app where you can see the card With which I usually deposit (it is a digital card) and an account statement of the same card, immediately afterwards I went to the cashier area and made a first deposit for the amount of $ 17,824.00MXN approximately $ 870 USD, * (ATTACHED IMAGE NUMBER 2) * I had the misfortune to lose so I made a second deposit this time in the amount of $ 20,000.00MXN approximately $ 978 USD * (ATTACHED IMAGE NUMBER 3) *

After the second deposit I went back to the document loading area and this time I sent screenshots of the charges made on the site.
* (ATTACHED IMAGE NUMBER 4) *

After a good winning streak accumulates a total of $ 700,000.00MXN approximately $ 34,000.00 DOLLARS

I went to the cashier area to request the withdrawal of the funds and the requests were registered correctly
* (ATTACHED IMAGE NUMBER 5, 6, 7) *

* [09-SEP-21] *

The next day when trying to log in to check the status of the requested withdrawals, access was denied, which allowed me to see only the following message: This account has been banned from our website. * (ATTACHED IMAGE NUMBER 8) *

I received an email requesting the documentation for the verification of my account, since I had already uploaded everything required through the documents area.
* (ATTACHED IMAGE NUMBER 9) *

however, I responded to the email by sending everything a second time
* (ATTACHED IMAGE NUMBER 10) *

* [10-SEP-21] *

They requested the documentation for the third time, my official identification had not been accepted because my date of birth does not appear, which is not true, since that information does come in it without taking into account that it is the only official document that is used in my country for banking procedures and other processes that require identity validation. Additionally, they requested a form with additional data that had to be filled out by me.
* (ATTACHED IMAGE NUMBER 11) *

I proceed to send the form and a second identification on this occasion my driver's license

* [11-SEP-21] *
I receive another email requesting a statement from the bank of my choice for the receipt of funds
I immediately send it
* (ATTACHED IMAGE NUMBER 12) *

* [12-SEP-21] * - * [03-OCT-21] *

During this period of time there was an exchange of emails because they gave me an estimated response date and when I arrived I wrote to them requesting information from my process and they postponed the resolution date

* [04-OCT-21] *

I received an email requesting a selfie along with my ID and my phone number for a verification call
* (ATTACHED IMAGE NUMBER 13) *

After sending the required information, I was informed that I was waiting for the call

* [07-OCT-21] *
Report not having received the call and the response was as follows: this is because the telephone verification sector has a technical problem in its tools that makes it impossible to call it at this time.
* (ATTACHED IMAGE NUMBER 14) *

* [08-OCT-21] *
I finally got the verification call and everything was answered correctly

* [09-OCT-21] *
30 days have passed since I opened my account and tried to make a withdrawal
After completing all the verification steps including the phone call, I am not allowed to enter my account or be able to access the 30k dollars that I have in it

Thanks for reading I wish you an excellent weekend
staus Resolved
$32706.68

Complaint Statistics

Resolved 188
Avg. Amount $ 2,894
Avg. Complaint Duration 55 days
Avg. Response Time 2 days

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Player rating
5.6/10 93 reviews

Top reviews from our players

Casino 770 has so much to offer, I got quite confused at first. What drew me to this casino at first was the offer of £25 free no deposit required. The code for this £25 free is ‘goodgame25’ and it is valid for both their download version and instant flash player version. I have never downloaded their software I just always play it in their instant version and it is very well laid out.

You have to register an account an account and go into the cashier to claim the £25 free. You need to access your bonus account and enter the code into the promotional code box at the top and it will be credited instantly. It is non- withdrawable, any amount over the £25 can then be withdrawn. I done really well with it, one of my favourite slot games on here is ‘illusions’ it’s a minimum of £0.02 coin denominator per line but it pays very well.

Casino 770 has two sections which have slot machines you have the ‘Casino’ and the ‘Games’ section, this code is only valid on the ‘Casino’ section. I was going to make a withdrawal when my balance was at £100 but I ended up playing it and losing the lot. But I really like the slots here there are absolutely loads. I have made numerous deposits here the only thing is if you want to pay by card the minimum deposit is £30, however if you want to pay via UKASH voucher then you can deposit as little £5. You receive a 100% match on your first deposit but I am always receiving emails offering me anything from 20% up to £100% if I make another deposit.

You also accumulate VIP points which I have done many times and can convert 5000 points into £1 GBP, 5000 seem like a lot but its surprising how quick they go up.

Also I found a little thing at the bottom by the terms and conditions saying ‘wheel of fortune’. Players get to spin the wheel5 times a day and you can win cash money or deposit bonuses. A code gets sent to you by email. I have used one once and I got £5. You input the code in your bonus account again but this time you need to use the bottom box ‘Rewards Bonus’ and you can only use a code after you have made a deposit.

Recently I entered a competition on the site and I won! I was credited £30. Was well chuffed with this. Thanks Casino 770

Doesent work, this is what it says when you try bonus code:ASK25L

:The certificate you used has been refused because it is no longer available and it is completely out of stock. We invite you to check our promotions and emails from time to time to be sure to be among the firsts to use a new certificate!

This is one of the best features about this site who is using iSoftBet software. You do not have to download anything. Of course, you can, but you may also play in flash mode. Once you are on the site, simply enter the casino, then click Instant Play Version then either Play Money, Create an Account or Play for Real Money. If you want to try it click Play Money, then choose your type of game and which game you want to play and you are playing instantly. Make the same choices for real money, just create your account and then you are playing instantly.

If you do decide to download the game, it is also quick and easy and is then available on your desktop.

Every type of game is available. With more than 260+& casino games & Roulette & Blackjack & Slots & video poker, you wont run out of fun games to play. Don't forget to try progressive slots - always an exciting game! There is also a whole section on new games for the seasoned gambler who has done it all. There are many new slots games such as Hot Dices, Football Scores, Head or Tails and more, they all open in just seconds for instant play.

NetBet Casino News

Read all news about NetBet Casino, check for updates and stay tuned for exclusive bonuses.

NetBet Casino Now Hosts Slot Factory Titles
Industry NetBet Casino Now Hosts Slot Factory Titles

NetBet Casino has a long-standing reputation of being among the top operators around, among other things thanks to the variety of game offering. And with the latest content deal signed with Slot Factory,  that variety has grown even bigger.Expanding the OfferingIn a bid to add more value to its ever-growing product offering, NetBet decided to boost the dynamic of its collection with the addition of Slot Factory and its most notable releases like Big 7 Slots, Cherry 7 and Mega Pots o’Gold.NetBet’s PR manager, Claudia Georgevici, said that the studio’s “impressive catalogue of games and strong brand identity makes them the perfect match for NetBet and all our loyal players,” noting that the operator is certain the customer will enjoy the addition of Slot Factory.

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