NetBet Casino

A decent selection of games, however, some of the NetEnt games don`t load up on mobile but get stuck in a loading loop. Deposit is fast and easy, no surprise there.

Ultra-slow handling of withdrawals. If you use their complaint form, they will simply close your account and ghost you. No response at all. Chat did acknowledge that a complaint has been filed, but that is two weeks a go already. Not acceptable. Also, they do not really follow the MGA guidelines for responsible gaming.

So far the live games are good and had first win that I am waiting to be paid out on. Customer service on chat was fast but concerned I have not been asked for any documents and payment not sent

Cannot believe it will take 48 hours just to process payment. Hoping will be sooner and no issues but have not been emailed confirmation that payment has been sent.

Easy to set up, good application but slow and poor customer support. BOG is a good incentive, live streaming of racing would make the experience better again.

Very slow in responding to verification process, upload links won't work on web app, reaching out through as many channels as possible (mail, livechat, phone, twitter, whatsapp) and not receiving responses.
Disappointing as it has potential to be a great app. Still haven't responded to my queries and I've got outstanding withdrawals I'm waiting on.

Offer for sunday: 10 FS without deposit and 25 more with deposit don't work:
Site says that you can have The spins If you've made a deposit in last 30 days. But If you made your deposit like 13 days ago The chat Sara said that the FS has been activated then and can be used for the next 7 days. So todays sunday offer got outdated for me on 22. of May 😂😂😂
The chat did not offer any help unlike on other casinos. It's a no for me now on.

Can I just give a warm & awesome thank you to Vanessa, I won a big sum of the winnings this weekend but due to my pending withdrawals and account verification, it was gonna take a few days to get it all processed. Vanessa, put my mind to rest tonight as she was able to get my account verified while on live chat. I've had very bad customer service from another bookie in the past and it stands out a mile with Vanessa hard work and dedication for A* Customer Service.

I also very excited to say thank you to your odds of horse racing, I'm a huge fan and the odds are fair. Last night I had a bet that was shown as lost, I also rang the company of Netbet and was able to get reimbursed. So thank you to all the hard work with this company as a bookie, I can't say thank you enough! :)

A lot of slots. It's fun to change slots after a while.
Fun promotions
Possibility to deposit and withdrawal using Trustly. If all is set right withdrawals will be done within a day or 2.

Promotions are unclear and no transparancy when a promotion has ended and what the results of draws are.
There are fake accounts on promotions like the Monthly Specials Tournaments. How do I know? A few weeks ago NetEnt slots had an error on NetBet and so no one could play on it for hours on end. Yet there were 5 generic names that still popped up on the leaderboards: Marc Z., Anna J., Tom E., Sarah P. and Paul T. These automated accounts are not mentioned in any promotion and are used by Netbet to let people gamble more. Very intransparant and devious in my opinion.

I literally joined today and I love this site. Choice of games is amazing, the layout is quality and after just £20.00 deposit I won £300 I withdrew £200 and after just 15 mins it had gone from pending to processed! I am not sure when this will hit my bank account but very speedy. I have sent documents in just in case but have yet to hear anything back. Overall I give this high marks!! As a regular player on many sites, this one certainly stands up. I will have no problems recommending this site to anyone.

Absolutely nothing as yet. Everything seems to be spot on.

NetBet Casino

20 de marzo de 2019.

Hi SAMANTHAT,

Thank you very much for your great review.

I'll definitely be sharing it with everyone, I'm sure they will like seeing their hard work being appreciated!

Feel free to contact us should you need anything.

Best of luck!

Marcel

I do not understand that this casino has so many bad reviews. I got 10 free spins from the Sunday promotion. Won 225 euros and cashed out. Without any problems. It took a little longer than other casinos. But within 2 days is still good. The live chat is also very helpful.

When the payout is within a few hours then you get 10 stars!

NetBet Casino

20 de marzo de 2019.

Hi JENSBOY92,

Thank you for your positive feedback, I'm glad to hear you've been lucky with us!

I'll make sure to share you're feedback regarding the payout with the relevant teams, but please keep in mind some verification needs to be done before validating withdrawals, which can sometimes delay it a bit. That being said, we do try our best to do this as quickly as possible.

Do not hesitate to contact us should you need anything.

Best regards,

Marcel

I love this casino, first place were I win my highs win, unfortunately I luz...really its evenement place. When its silentany change of slot not gone help...but there are days were ..win and win!! I prefer for everyone how looking adventures.

NetBet Casino

12 de febrero de 2019.

Hi ESSTEBAN84,

Thank you for the positive review. I'm glad to hear you've enjoying your experience with us!

I will make sure to share it with the team, I'm sure they will appreciate it.

Do not hesitate to contact us should you have any query.

Best of luck!

Best,

Marcel

Inefficient verificiation - I uploaded my documentss online. They froze my account and sent mail asked me for my documents again. A day later, they asked for my documents again for withdrawal.
Slow withdrawal - Been waiting over 6 days (on FAQ it's mentioned it takes 3 days) and still yet to get my withdrawal. Spoke to customer service and they said they didn't expect so many withdrawal requests.
Not getting sign up bonus - My free bets were voided as the match was cancelled but they refused to return me the free bets.

NetBet Casino

29 de agosto de 2018.

Hello,

Thank you for the feedback.

Our apologies for the delays in processing your withdrawal. Although we try our best to validate all documents as soon as possible, it can unfortunately happen that we are facing big volumes of requests, in particular during big events such as the world cup.

In regards to your free bet, I'm afraid I'm not able to check your particular case, but the Terms and Conditions do mention "Qualifying bets that are either cashed out or cancelled will not be eligible.". That being said, rest assured we have plenty of promotions at all times for you to get free bets or bonuses!

Best,

Marcel