AskGamblers Quick Overview
Editor’s View
We love the feel of NetBet Casino. It’s very easy to scroll through different games and find everything you need, from registration to customer service. The user-friendly website makes the overall experience quite enjoyable.
- Multiple gambling licences
- Diverse offer of casino games
- Different responsible gambling tools available
- Live chat open from 08:00 to 22:00 GMT
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NetBet Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About NetBet Casino
To choose a reliable casino, you need to consider several factors, one of which is licensing. NetBet Casino is owned and operated by NetBet Enterprises Limited and licensed by the Malta Gaming Authority.
The casino also features licences from the Alderney Gambling Control Commission, the UK Gambling Commission and the Romanian National Gambling Office.
If you prefer mobile casinos, you can easily access NetBet Casino, as its website is fully optimised for smartphones.
We’ve just scratched the surface of NetBet Casino, so read our online casino review and learn all about this operator.
- E-Wallets 24-72 hours
- Bank Transfers 1-10 days
- Card Payments 1-6 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at NetBet Casino
All payment options NetBet Casino offers are specified in the Help Center under Payments. What’s available to you may depend on the country you’re coming from.
The casino incorporates traditional payment methods such as cards and e-wallets, which can be used for deposits and withdrawals.
When depositing, you don’t pay any fees, and the minimum amount is set at €10 (or equivalent) for all payment options. For withdrawals over €500, the casino will charge a 1.5% fee to cover the transaction costs.
Games at NetBet Casino
NetBet Casino offers you a wide selection of different casino games. Players can find online slots sorted in different categories, ranging from the most popular, new games and drop & wins to megaways and progressive jackpots.
Unfortunately, to play online slots at NetBet Casino, you must be a member, as demo play isn’t offered.
We love the live casino games offered at NetBet Casino. They’re provided by top companies such as Evolution, Pragmatic Play and Ezugi. Not only can you pick up the games from your favourite providers, but you can also select your host.
Lastly, multiple table games are available, including online blackjack, roulette and poker. As if that wouldn’t be enough to keep you entertained for hours, there are also crash games and game shows to ramp up the excitement and give you a quick adrenaline rush.
NetBet Casino’s Commitment to Responsible Gambling
NetBet Casino packs several responsible gambling tools to help players remain in control. Regardless of the country you’re coming from, you can access these tools within your account or with the help of support.
You can set your limits on losses and deposit amounts to control how much money enters your account or how much you can lose per day, month or year. All you have to do is log into your account and find these options in the responsible gambling tab.
Changes can be made at any point, but any increase in limits takes 24 hours to take effect to help you avoid making rash decisions.
NetBet Casino also allows you to activate reality checks, which remind you automatically of the time you’ve spent playing. Meanwhile, with the session timer, you can limit your gameplay and be automatically logged out of your account once the limit is hit.
Lastly, if you feel overwhelmed, you can always take a break or ask for self-exclusion. Breaks can last up to 30 days, while self-exclusion is set for a period longer than a month.
Customer Support at NetBet Casino
NetBet Casino created the Help Center for anyone who needs assistance with payments, accounts, bonuses, and other matters.
You can contact the casino via email and live chat. When sending an email, choose customer support, enter your first and last name, email address and state your question.
On the other hand, you can contact the casino via live chat, which is available from 08:00 to 22:00 GMT.
To activate the chat, you have to enter some personal information. We tested this feature during working hours and talked to one of the agents, who was friendly and responsive. After talking to customer service, you can leave your feedback.
Complaints
Read the complaints other players have left for NetBet Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Thank you very much for your feedback. Even if sometimes things don’t go as planned, we are doing everything we can to solve our customers’ requests as efficiently as possible. Every challenge is a new chance for our Customer Support Team to prove that they are capable of delivering the excellent service our players deserve.
NetBet has a great variety of games and very friendly support team! They offer amazing gifts in their Christmas calendar! Their games do pay you back! In the first time I played Fruit Shop over there about a month ago I won in an instant 240 euros! Although lost it later :)
I usually use Neteller for all my transactions but I have spoken upon registration with the support team and they told me that the first withdraw can only happen through bank. Although not a problem, I hate the timeframe a withdraw needs through bank transfer!
Thank you for your feedback. According to the rules imposed by the Gambling Commission, we have been forced to put extra security measures in place for our Greek customers. However, if our Greek customers pass the KYC identity checks, we can process all their winnings via Neteller, including their first withdrawal request.
By far the worst casino I've ever played. Virtually no payouts and when does payout it's very little. You are very lucky if your balance ever exceeds your deposit. Avoid.
Thank you for your feedback. We are sorry to hear luck was not on your side. However, we have many players who register big winnings on a regular basis. To give you just one example, one of our players won £18,271.00 on Starburst only a few hours ago. For more details, please don’t hesitate to check our Winners page: https://casino.netbet.co.uk/winners_gb?page=2
I tried there Gonzo's Guest Mermaids Millions and Thunderstruck 2 many times
and always the games were very cold.
Nothing, nothing, nothing!
Certainly I closed the account.
Thank you Giorgios for your comment. We are sorry that luck didn't smile upon you so far, but we assure you that many players are winning when playing on the games you've mentioned. You can find such examples on our 'Winners page'.
I particularly liked Netbet's chat customer service. They are very friendly and pleasant. I am playing on several online casinos and Netbet provides the best customer service.
I am also pleased with the amount of games they are offering. And of course, I am pleased by the fact that I am winning on their site :p
They are quite slow in validating your first withdrawal request. This might need an improvement.
Thank you for sharing your opinion about our website. We are very pleased to hear that you are happy with our Customer Support. Concerning the fact that it takes us a bit longer to process your first withdrawal, this is due to the KYC procedure. As soon as our players send us the necessary information, their future withdrawals are processed a lot faster.
I've gave my word to Diana and Martin from Netbet's customer support team that I will post a positive review. Honestly, their customer team is really the best that you can find in the gambling industry. Polite, friendly and efficient. Nothing negative to say about these guys. Somebody there really knows what he's doing. The site is good, some small technical issues from time to time, but the customer team is brilliant!
Your feedback is very much appreciated and only motivates us to continue delivering the best customer support available! The whole NetBet Customer Service wish to thank you for your kind words and look forward to assisting you again :-)
NetBet send me an amazing 100% offer with an extra bonus op top. The live chat support has been kind and very supportive. I managed to withdraw some cash on the weekend, and I have received the money on Wednesday with bank transfer that's very fast!
They have now added Netent slot games and the software is very smooth and no spin delays it works perfect. Overall I had an amazing experience here. Thank you Netbet.
I've registered with bonus code NETBET,but not recieved my no deposit bonus. I am new player from UK. It means that this bonus code doesn't work.
Thank you for your feedback. We assure you that your comments are taken into account as these will help us improve our services and offer the best assistance possible to our players.
We wish to let you know that our site offers a great variety of games, such as: Roulettes, Slots, Video Poker, Blackjack, as well as Poker games. Please be informed that the software used by NetBet Casino guarantees an absolute randomness, the same equitable chances to everyone and that the winnings depend only on the chance or the luck of each player.
Regarding the withdrawals, please consider that the security of player's on-line transactions is our top-priority, which is why the standard procedure requires certain verification.
Rest assured that our company is determined to process the payments within the shortest delays. However, the total amount of registered withdrawals as well as the delays imposed by our payment agent must be taken into consideration.
For any other questions or concerns, we invite you to contact our Customer Service via e-mail, live chat or by phone.
Kindest regards,
NetBet Representative
NetBet Casino News
Read all news about NetBet Casino, check for updates and stay tuned for exclusive bonuses.
NetBet Casino has a long-standing reputation of being among the top operators around, among other things thanks to the variety of game offering. And with the latest content deal signed with Slot Factory, that variety has grown even bigger.Expanding the OfferingIn a bid to add more value to its ever-growing product offering, NetBet decided to boost the dynamic of its collection with the addition of Slot Factory and its most notable releases like Big 7 Slots, Cherry 7 and Mega Pots o’Gold.NetBet’s PR manager, Claudia Georgevici, said that the studio’s “impressive catalogue of games and strong brand identity makes them the perfect match for NetBet and all our loyal players,” noting that the operator is certain the customer will enjoy the addition of Slot Factory.
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Very good customer service. I had some minor issues that were quickly solved by the customer support staff. I've appreciated the fact that they've took the time to call me back as soon as their technical team solved my last issue.
Their sport platform has some issues lately, especially the advent calendar. Not really important problems though because thanks to the customer support team, to get them solved is not an hassle.