Cassino NetBet

A decent selection of games, however, some of the NetEnt games don`t load up on mobile but get stuck in a loading loop. Deposit is fast and easy, no surprise there.

Ultra-slow handling of withdrawals. If you use their complaint form, they will simply close your account and ghost you. No response at all. Chat did acknowledge that a complaint has been filed, but that is two weeks a go already. Not acceptable. Also, they do not really follow the MGA guidelines for responsible gaming.

So far the live games are good and had first win that I am waiting to be paid out on. Customer service on chat was fast but concerned I have not been asked for any documents and payment not sent

Cannot believe it will take 48 hours just to process payment. Hoping will be sooner and no issues but have not been emailed confirmation that payment has been sent.

Easy to set up, good application but slow and poor customer support. BOG is a good incentive, live streaming of racing would make the experience better again.

Very slow in responding to verification process, upload links won't work on web app, reaching out through as many channels as possible (mail, livechat, phone, twitter, whatsapp) and not receiving responses.
Disappointing as it has potential to be a great app. Still haven't responded to my queries and I've got outstanding withdrawals I'm waiting on.

Offer for sunday: 10 FS without deposit and 25 more with deposit don't work:
Site says that you can have The spins If you've made a deposit in last 30 days. But If you made your deposit like 13 days ago The chat Sara said that the FS has been activated then and can be used for the next 7 days. So todays sunday offer got outdated for me on 22. of May 😂😂😂
The chat did not offer any help unlike on other casinos. It's a no for me now on.

Wide variety of games and games seem to load quickly. They also have wide variety of live games.
Support when active are quick to respond.
I've had no issues with deposits on their website either which is always good

Withdrawals are way to slow !!!!!!!!!!!
I've had to promotions in the last two days not work, after completing the wagering necessary and instead of the reward from the promotion they will give you pointless netbet points to spend in their shop

Cassino NetBet

há 3 anos

Hello,

Thank you very much for your feedback, I will make sure to share it with our team.

When it comes to withdrawals, while we are striving to validate your payment as soon as possible, keep in mind that the processing time may take up to 48 hours.

Regarding the promotions you mentioned, I have checked your account and I can see that you received one of them, the Friday offer.

For the second one, the Saturday promotion, you had to play 5 GBP real money on the slot of the day and you would have received a 5 GBP bonus in return. Upon checking your account activity, I found that you actually played with bonus funds and those bets do not count towards the offer. However, I am happy to see that one of our agents made an exception for you and credited your account with enough Netpoints for a 5 GBP bonus, the same thing you would have received from the promotion.

Please make sure to go over the requirements for each promotion to make sure you are eligible, which can be easily found on our website.

Alternatively, feel free to contact our Customer Support team and they can provide you with more details about our ongoing deals.

Do not hesitate to contact us for any inquiries that you might have at [email protected]

Thank you

I like NetBet especially the casino part since they have a huge variety of games and promotions. Also a good customer support that helps you fast with any issue.

Sometimes the withdrawals are a bit slow, but never had issues with the payments within the time frame they gave me. Overall, nothing to complain about this casino.

As many people have written before, the good range of games and well designed website are reasons why I signup. Welcome bonus first seems to be okey, but later they have changed terms not mentioning it anywhere.

Customer support doesn't care at all or isn't even trying to fix issues on the site. Welcome bonus terms are not clear and customer support sometimes even lies about terms or not very professional. Last time when they answered they told me that "Bonus money is not available for withdrawing" and linked terms where is written, "After 30 times rollover bonus money is available for withdraw". I don't know if customer support is just unprofessional or is it an intentional plan try this for every customer.

As someone wrote before, the good range of games is the plus of this website and the is the reason why I signed up. But this is frankly the only positive thing about Netbet, which is just a list of disappointments one after another

Absolutely lack of responsability for malfunctioning of systems leading to loss of money. The customer service is offensive and they absolutely care nothing of complaints, whether these are right or wrong. A lot of malfunctioning in the slots of this website comes with bonuses and this is suspicious. Sometimes the connection with the slot goes away in the middle of the bonus, or I also experience having a bonus of money but incapable of using it because no session can be open. Dreadful website.

With slot of games. And every Sunday you can get Freespins. The Bonus is top. The Site is super easy to navigate. Netbet casino is a good casino. Have fun

Trustly sometimes does not made instant transfer and you need to wait till next day for money in the casino. But it is okay I can wait for this. The Rest is good

Netbet is in my eyes one of the most popular and comfortable online gambling platforms, I have ever seen. Always really fast support, a real big collection of games and providers, always new and entertaining promotions. I just love it! This website never gets boring. I would really recommend that you give it a try and register your account. If you are not lazy you also can find great no deposit offers for registration. You won't regret that. 👍🏼👍🏼👍🏼👍🏼👍🏼 5 Thumbs up 😁

The only thing that could make this site a little bit better, is if they would add some games, I miss that I like to play. For example Ultra Fresh (endorphina) but this is really not a reason to give it a thumb down. Because it fills all conditions that an online gambling platform needs to have. 👍🏼

Netbet is a very great online casino.
The registration is simple and quickly done. You can upload your documents in you player account. I was verified in 24 h.
You can find here a lot of variety. There is the casino, you can find here a very big collection of slots, all your favourite games you will find here for sure !
Netbet have a good live casino too.
If you interested in sport betting, you can choose if you want to bet in sport or virtual sport, both of them have a lot of nice promotions and bonuses.
That is not all you also can download an poker client. For your first deposit to poker you can choose a very nice welcome bonus of 30 €.
But you also can decide not to deposit on poker. Netbet poker offers a lot of freeroll tournaments, there are 25€ freeroll tournaments and at 4:00 the first 5€ freeroll tournaments starts. 1 hour later starts the next 5 euro tournament, perfect to earn some extra cash.
When you play poker you earn netpoints and you can climb up to a higher rank in the players club.
In every first weak of the month you can use the promotion "Snap win".
You can find this promotion on the website. Here you have a chance to win some great prices like golden chips. Back to the casino. You can choose a lot of payment and withdraw methods. When you made your first deposit to the casino, then you can request every sunday 10 free spins on your player account -> avaible bonuses. A part of this promotion is to find the slot with the free spins. On the promotion page you can find a picture of the slot but the picture is not complete, its a puzzle if you what slot it is, just open it after you requested the spins and enjoy your sunday with some free spins.
2 casino promotions you can use every day again. With the book of bonus you can request every day a bonus when you wagered 20 € in the slot book of dead. What bonus you get is random i think. The biggest bonus i got on this promotion was 25 € bonus.Sometimes 1€, 2€ or 5€.
You also can get 15 free spins on starburst every day, you just need to wager 10 € on starburst for requesting your free spins.
Every time you play on Netbet, you will recieve netpoints. With this points you can buy tickets for monthly raffles, free spins and cash. If you earned enough netpoints your players club rank will be upgraded and you will get better advantages.
Netbet offers a lot of great other promotions sometimes- For example the last was a treasure map. Every day this promotion was running i got an random casino bonus. Cash, Free spins, deposit bonuses.
You also can play on Vegas. Here you can find a very nice and big game collection too. There is a promotion, when you wagered 10€ on one of the age of gods kingdom rise slots, you can request some free spins for a kingdom rise slot. Start this promotion every day again and enjoy your spins.
The customer support is always very friendly and they will help you if you have any problem or questions.
Every 15 minutes you can join tournaments in the casino, you can win a lot of free spins there.
At all i think Netbet is a online casino what never will be boring i can advise all of you to register there and try it out.

Good range of games but don’t let that entice you into using their website. They are shocking for customer service and do not take responsible gambling seriously.

This casino is by far the worst for customer service. I have raised a complaint with them concerning their loss limit feature being faulty, and still 2 weeks later they are looking into it, which in my opinion is taking way too long.
The casino charges you for withdrawals over £500 which is unfair.
Definitely worth checking other casinos to play on before even considering this one. Wouldn’t even give this casino 1 star. Avoid, avoid, avoid!

The site is easy to navigate and the customer service respond in about 48h when you email them. There is a good selection of payment method and the maximum 1000,000 withdrawal limit is attractive.

The reason I give one start is withdrawal of winning is very important to me. I will always Verify my account before i deposit, that way I get my winning as quickly as possible. Even doing this, Netbet do not like to pay winners. I requested a withdrawal and then 24h later I receive an email requesting the same ID that i have already verified with then a week earlier, So it is another 48h delay. I just think there are much better option out there where people can Gamble but when it comes to winning the Casino does not drag it feet.

The first withdrawal took longer due to the fact that they were waiting for confirmation of payment from the bank, but the next withdrawals were processed on the second day. I have already won a large sum 3 times. I recommend this casino.

Trustly sometimes does not made instant transfer and you need to wait till next day for money in the casino.
But this is only small negative..........

I was really happy to find out that Netbet is not as bad as some say. The withdrawal process was decent, with slight demands. Their customer support was nice enough to also give me 50 free spins after I have provided my identity documents, from which, I even won 10 quid. Will use from now on as one of my main online casinos

I wish they had a referral program so I could have my friends join and get a bonus or something for it, however, I will still spread the word as this is a nice Casino, with lots of slots and quite a few payment methods available

A variety of markets to choose from and they offer you cash-out if you need it. I spoke on chat with Kathy and Amber, and their Customer Support is way better, customer-oriented than the other UK providers where you get the impression that you speak with a robot or AI.

So far very happy with Netbet to be honest. I found everything I was looking for here and I will surely be using it further as my main online bookie and Casino.

I recently joined this online casino - have made a few deposits and now two withdrawals.
I really enjoy this casino - HUGE selection of games and lots of different promotions and bonuses all the time.
The verification process is painless and quick - as were my withdrawals!! Literally two days from the time I press the cash out button to a credit card.
The pending time was shorter than the 48 hours I expected, so I was wrapped!
My final positive note is the service I have received from the support 'chat' people - friendly, helpful, quick and professional - fantastic to deal with.

If I had one thing to say that was not 100% positive - it is the inability to apply a quick spin option on some games. Not sure why that is, but I haven't experienced it anywhere else.

Can I just give a warm & awesome thank you to Vanessa, I won a big sum of the winnings this weekend but due to my pending withdrawals and account verification, it was gonna take a few days to get it all processed. Vanessa, put my mind to rest tonight as she was able to get my account verified while on live chat. I've had very bad customer service from another bookie in the past and it stands out a mile with Vanessa hard work and dedication for A* Customer Service.

I also very excited to say thank you to your odds of horse racing, I'm a huge fan and the odds are fair. Last night I had a bet that was shown as lost, I also rang the company of Netbet and was able to get reimbursed. So thank you to all the hard work with this company as a bookie, I can't say thank you enough! :)

A lot of slots. It's fun to change slots after a while.
Fun promotions
Possibility to deposit and withdrawal using Trustly. If all is set right withdrawals will be done within a day or 2.

Promotions are unclear and no transparancy when a promotion has ended and what the results of draws are.
There are fake accounts on promotions like the Monthly Specials Tournaments. How do I know? A few weeks ago NetEnt slots had an error on NetBet and so no one could play on it for hours on end. Yet there were 5 generic names that still popped up on the leaderboards: Marc Z., Anna J., Tom E., Sarah P. and Paul T. These automated accounts are not mentioned in any promotion and are used by Netbet to let people gamble more. Very intransparant and devious in my opinion.

I literally joined today and I love this site. Choice of games is amazing, the layout is quality and after just £20.00 deposit I won £300 I withdrew £200 and after just 15 mins it had gone from pending to processed! I am not sure when this will hit my bank account but very speedy. I have sent documents in just in case but have yet to hear anything back. Overall I give this high marks!! As a regular player on many sites, this one certainly stands up. I will have no problems recommending this site to anyone.

Absolutely nothing as yet. Everything seems to be spot on.

Cassino NetBet

há 6 anos

Hi SAMANTHAT,

Thank you very much for your great review.

I'll definitely be sharing it with everyone, I'm sure they will like seeing their hard work being appreciated!

Feel free to contact us should you need anything.

Best of luck!

Marcel

I do not understand that this casino has so many bad reviews. I got 10 free spins from the Sunday promotion. Won 225 euros and cashed out. Without any problems. It took a little longer than other casinos. But within 2 days is still good. The live chat is also very helpful.

When the payout is within a few hours then you get 10 stars!

Cassino NetBet

há 6 anos

Hi JENSBOY92,

Thank you for your positive feedback, I'm glad to hear you've been lucky with us!

I'll make sure to share you're feedback regarding the payout with the relevant teams, but please keep in mind some verification needs to be done before validating withdrawals, which can sometimes delay it a bit. That being said, we do try our best to do this as quickly as possible.

Do not hesitate to contact us should you need anything.

Best regards,

Marcel

I love this casino, first place were I win my highs win, unfortunately I luz...really its evenement place. When its silentany change of slot not gone help...but there are days were ..win and win!! I prefer for everyone how looking adventures.

Cassino NetBet

há 6 anos

Hi ESSTEBAN84,

Thank you for the positive review. I'm glad to hear you've enjoying your experience with us!

I will make sure to share it with the team, I'm sure they will appreciate it.

Do not hesitate to contact us should you have any query.

Best of luck!

Best,

Marcel

Inefficient verificiation - I uploaded my documentss online. They froze my account and sent mail asked me for my documents again. A day later, they asked for my documents again for withdrawal.
Slow withdrawal - Been waiting over 6 days (on FAQ it's mentioned it takes 3 days) and still yet to get my withdrawal. Spoke to customer service and they said they didn't expect so many withdrawal requests.
Not getting sign up bonus - My free bets were voided as the match was cancelled but they refused to return me the free bets.

Cassino NetBet

há 6 anos

Hello,

Thank you for the feedback.

Our apologies for the delays in processing your withdrawal. Although we try our best to validate all documents as soon as possible, it can unfortunately happen that we are facing big volumes of requests, in particular during big events such as the world cup.

In regards to your free bet, I'm afraid I'm not able to check your particular case, but the Terms and Conditions do mention "Qualifying bets that are either cashed out or cancelled will not be eligible.". That being said, rest assured we have plenty of promotions at all times for you to get free bets or bonuses!

Best,

Marcel

Really like the range of games on the sportsbook.
Software looks fine, except the part you are getting logged out every 15 mins or so.

God awful site. They offered me a €200 welcome bonus. I have completed step 1 now (place the €400 deposit on some bets to receive the €200 bonus). There were no problems when I placed bets for €100 or more.

Now step 2 is to rollover a total of €3.600 to unlock the bonus. No problem I would say..... However they do everything to make sure I can't meet the rollover requirements on time. I can only bet €20 max on a single bet. So I have to place hundreds of bets to meet these requirements.

Looks like pure scam to me... They offer a nice bonus to new players but make sure you can never meet those requirements.

Cassino NetBet

há 6 anos

Hi PAULLL90,

Thank you for the review.

Please rest assured, restricting bets has nothing to do with completing a bonus rollover. As you probably know, traders can limit some events and some markets, this is part of the betting industry.

After checking your account, I can see you were actually able to place bets for stakes higher than 20€, you were able to place bets for up to 300€ on some events after receiving the bonus.

Regarding the completion of the bonus conditions, I would also advise you to check which bets are eligible for this, as I see most of the bets you placed were not eligible for the completion of the rollover.

Do not hesitate to contact us should you have further questions.

Best,

Marcel

I'm going to start by saying that I rarely write reviews - for anything - period. But having read a lot of negative reviews, on here and elsewhere, I think it's only fair I write a positive review based on my experience, and perhaps, at least to try and show a better side of NetBet.

I joined Netbet a few days ago and won about £6,500. After playing for a while, I ended up withdrawing £4700. Unknown to me, I had somehow registered on the UK site (I'm from Guernsey), and my account was promptly closed (eek, I was starting panic! I'm not going to get my money!). I received an email the same day stating that I should create an account on the .com site, and, assuming my KYC was OK, my funds would be sent to my original debit card after approx 5 days.

My new account was created on .com, I sent through documents, and they were processed within 24 hours.

Telephone and live chat operators, were, for the most part, exceptionally helpful and courteous. I was told my withdrawal had been processed, and will be with me in 2-5 days. Well, today is the 2nd day, and I have received my winnings!

I know its perhaps not the most in depth review, so please excuse the brevity. Overall, I'm impressed. I was worried having read all the negative reviews, but not now, I'll continue to play.

They have a great selection of games as well. - including my favourites from BTG, and Novomatic.

Regards,
S.

Some chat operators weren't fully understanding my questions. Thats it.

Cassino NetBet

há 6 anos

Hi GCHILLAGE,

Thank you for the positive review. I'm glad to hear you've enjoying your experience with us!

I will make sure to share it with the team, I'm sure they will appreciate it.

Do not hesitate to contact us should you have any query.

Best of luck!

Best,

Marcel