AskGamblers Quick Overview
Editor’s View
We love the feel of NetBet Casino. It’s very easy to scroll through different games and find everything you need, from registration to customer service. The user-friendly website makes the overall experience quite enjoyable.
- Multiple gambling licences
- Diverse offer of casino games
- Different responsible gambling tools available
- Live chat open from 08:00 to 22:00 GMT
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
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NetBet Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About NetBet Casino
To choose a reliable casino, you need to consider several factors, one of which is licensing. NetBet Casino is owned and operated by NetBet Enterprises Limited and licensed by the Malta Gaming Authority.
The casino also features licences from the Alderney Gambling Control Commission, the UK Gambling Commission and the Romanian National Gambling Office.
If you prefer mobile casinos, you can easily access NetBet Casino, as its website is fully optimised for smartphones.
We’ve just scratched the surface of NetBet Casino, so read our online casino review and learn all about this operator.
- E-Wallets 24-72 hours
- Bank Transfers 1-10 days
- Card Payments 1-6 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at NetBet Casino
All payment options NetBet Casino offers are specified in the Help Center under Payments. What’s available to you may depend on the country you’re coming from.
The casino incorporates traditional payment methods such as cards and e-wallets, which can be used for deposits and withdrawals.
When depositing, you don’t pay any fees, and the minimum amount is set at €10 (or equivalent) for all payment options. For withdrawals over €500, the casino will charge a 1.5% fee to cover the transaction costs.
Games at NetBet Casino
NetBet Casino offers you a wide selection of different casino games. Players can find online slots sorted in different categories, ranging from the most popular, new games and drop & wins to megaways and progressive jackpots.
Unfortunately, to play online slots at NetBet Casino, you must be a member, as demo play isn’t offered.
We love the live casino games offered at NetBet Casino. They’re provided by top companies such as Evolution, Pragmatic Play and Ezugi. Not only can you pick up the games from your favourite providers, but you can also select your host.
Lastly, multiple table games are available, including online blackjack, roulette and poker. As if that wouldn’t be enough to keep you entertained for hours, there are also crash games and game shows to ramp up the excitement and give you a quick adrenaline rush.
NetBet Casino’s Commitment to Responsible Gambling
NetBet Casino packs several responsible gambling tools to help players remain in control. Regardless of the country you’re coming from, you can access these tools within your account or with the help of support.
You can set your limits on losses and deposit amounts to control how much money enters your account or how much you can lose per day, month or year. All you have to do is log into your account and find these options in the responsible gambling tab.
Changes can be made at any point, but any increase in limits takes 24 hours to take effect to help you avoid making rash decisions.
NetBet Casino also allows you to activate reality checks, which remind you automatically of the time you’ve spent playing. Meanwhile, with the session timer, you can limit your gameplay and be automatically logged out of your account once the limit is hit.
Lastly, if you feel overwhelmed, you can always take a break or ask for self-exclusion. Breaks can last up to 30 days, while self-exclusion is set for a period longer than a month.
Customer Support at NetBet Casino
NetBet Casino created the Help Center for anyone who needs assistance with payments, accounts, bonuses, and other matters.
You can contact the casino via email and live chat. When sending an email, choose customer support, enter your first and last name, email address and state your question.
On the other hand, you can contact the casino via live chat, which is available from 08:00 to 22:00 GMT.
To activate the chat, you have to enter some personal information. We tested this feature during working hours and talked to one of the agents, who was friendly and responsive. After talking to customer service, you can leave your feedback.
Complaints
Read the complaints other players have left for NetBet Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi BLEJCAN77, Congratulation on the winning! :) Thank you very much for the positive feedback, it's always nice to hear our players enjoying their experience with us! Regarding your loyalty points, you can find out how many you have by going in your Casino Cashier, in the Players Club section. Alternatively, you'll also be able to see how many points you have by going in the Club section of the Casino page. Do not hesitate to contact our customer service team should you need anything. Best, Marcel
As I mentioned before, the range of games is really good, Vegas type slots have been implemented and it's nice.
However, my last review was removed because of 'complaint of not winning as much as I can'. While that was part of the issue, one thing that I pointed out were the multitude of disconnects from the server, that being the fault of the casino, not the fault of the game developers. That still is a problem, regardless of my win expectations.
Hi HORACEWOOD, I'm sorry to hear you've experienced some disconnection issues. This kind of issue is often due to the cache and cookies, therefore I would advise you to clear those from your web browser and also try using a different web browser, we recommend to use Google Chrome. Please also make sure your internet connection is working properly, as even micro disconnection (that you wouldn't notice while browsing a web page) can influence this. Should this not work, I invite you to contact our customer service team so this can also be checked by our technical teams. Best regards, Marcel Customer Support Manager
Nothing is really good about this site. Was able to register my account and deposit no problem, but that’s as positive as this goes. I should have read previous reviews about this awful site before.
You get the bonus but can’t use it for some reason... support is nonexistant, sent three emails never got response. Bj games offer no real way to maximize gambling (doubling down soft cards), especially for rollover bonus (which you can’t use or get support to use it)
Very low programming of games, seems cheap. I’d stay away.
Hi CANADIAN8989, Unfortunately I couldn't check your case with so little information. I can assure you we try our best to reply to all queries within less than 24 hours, should you have not receive our reply, please check your spam folder in case our reply ended up there. Regarding the bonuses, please note you can only use them on the slot machines, not on blackjack or any other table games. To complete the playthrough, you have to play the slots. Regarding the games, I can assure you all our games offer the all the same functionalities as you would find on any games. I would recommend you check the info section of the games so see all the functionalities offered and also try the different games offered in your region. Best regards, Marcel Customer Support Manager
Great selection and range of game... Descent RTP, great prmo !!
No live chat so every problem is delayed 24 hours... Cashout problem count at least 72 hours to be solve then 8 to 10 days by wire transfers.
Hi PITTPITT, Thank you for your feedback. Please note our English LiveChat is available daily from 09:00 to 23:00 (GMT+1), you can access it by clicking on "Chat" at the top of our homepage and we try our best to reply to the emails within less than 24 hours in order to solve any issue as quickly as possible. Regarding the withdrawal, should your account be verified, please be informed your withdrawals will be validated within less than 24 hours. Unfortunately, we can only influence the validation time on our end, after this, we cannot influence the time it takes for the funds to reach your account. That being said, I would recommend to use other payment methods, that will be quicker than wire transfers. Do not hesitate to contact should you need anything. Best regards, Marcel Customer Support Manager
The range of games and promotions is good, and it would be lovely to spend time there.
However, their customer support and financial department are completely low, as low as there can be. Withdrawals vary, sometimes you wait even more than a week for a simple withdrawal that usually takes only 3-4 days to process and pay. The reason? Hell knows since their customer support seems to be a robot rather than a human being and answers with information that you already know instead of coming up with an argument. Sometimes you can withdraw without validation in case of a new credit card, sometimes you can't, which makes me believe they are either unprofessional or they do not follow their own rules. What is worse is that they do not seem to care, when you speak about these problems and keep answering with stuff you already knew, basically ignoring you. I understand casinos have a lot of clients and they tend to not care about the problems of each and one of them, as long as they pay, but I strongly disagree with this type of attitude. My conclusion: if you want to really have a good time, search for other casinos with better services until NetBet fixes their own attitude towards customers, if that would ever happen, of course.
Hi HORACEWOOD, I'm sorry to hear this. After checking your case, I can see your withdrawal was validated as soon as we've received your documents. Please note, our financial department has its rules when it comes to validation documents, a lot of different criteria are taken into account, this is why you might not have been requested this document before but we now needed it. Our apologies for this inconvenience. Do not hesitate to contact should you need anything. Best regards, Marcel Customer Support Manager
Good range of games if only you could actually withdraw winnings without having to give so much information that your identity could get stolen and your bank account emptied.
Absolutely non existent customer service, impossible to withdraw winning or close your account. Loads of spam e-mails. Probably the worst site on the market.
Hello, I'm sorry to hear you feel this way. Regarding your worries about our validation process, I can assure you we're operating following all the UKGC rules. Rest assured that your identity cannot be copied given all sensitive data can be hidden. Furthermore, all documents are encrypted to make sure all data is secure. Our customer service team can be reached through different channels: you can find the Live Chat by clicking on "Chat" at the top of the main page from your computer. Please note it is available from 09:00 to 23:00 every day. You can reach us by phone +44 (0)20 3608 6024 from 12:00 to 20:00. Outside of those hours, you can always email us at [email protected]. But I can see you've managed to contact us by email and were replied to within 24 hours, for instant replies, do not hesitate to contact us via our Live Chat. As for your account closure, please note you can either contact our customer service team, or do it yourself via the option available in the Cashier. Best regards, Marcel Customer Support Manager
I really like to play at Netbet. I got a good win once. Good slots games.
Netent games are gone.The promotions are not really good.I get 10 frees spins if I play on wednesdays or 5$ if I play on sundays, and this is not good for the amount of money I deposit. Never got a promotional email other then the one concerning the promotions. Netpoints! You can buy a 5$ bonus when you are at 160 000 points...and I got that once when I won almost 1000$ and played 12 hrs...but I still got there Why?!?
Hello, Thank you for your feedback, this is always appreciated in order to better our services. I understand your disappointment regarding the NetEnt games, as I like them very much myself. At the moment NetEnt is not operating in Canada, but we're all hoping they will be back soon. Unfortunately, we do not have control over this as it's up to the provider. Regarding the NetPoints, I have to admit I'm surprised to hear this as in my opinion they're quite generous and give you more control over the bonuses you can receive. Do not hesitate to contact our customer service team, they can give you more info regarding our NetPoints and how they work. Best regards, Marcel Customer Support Manager
In fairness they have a decent selection of games but very slow customer service 🐢. They are extremely quick to take your money but when it comes to withdrawals prepare to jump through hoops. I sent a picture copy of my ID and card I deposited with, only for then to reply saying they needed a selfie of me holding each of them, I spoke to the live chat agent who said a single selfie with both of them together will be fine so I obliged and sent a picture, I then got an email back saying they had one last request and to send a selfie with the card, which I obliged. To get another email from them asking for a selfie with just the ID is a taking the biscuit. Every reply takes 2-3 days, a full week has passed and I'm still waiting. I wish I had read these reviews before depositing.
Hello Sean, I'm sorry to hear you feel this way. My apologies for the delay in took for dealing with your case. As you can understand, we take account verification seriously and those kind of copies can be asked at times to verify some accounts. However, rest assured this is a one time thing. Once an account is verified, you're not requested to send those copies for each withdrawal. Do not hesitate to contact should you need anything. Best regards, Marcel Customer Support Manager
I have available bonus on my account, but I don't know how to activate it. I send a message 2 days ago, but still no answer. The support is not quick.
Hello, You can activate your bonus from the Cashier, in the bonus section. You can find all this information in our FAQ, available in our Help Centre, do not hesitate to have a look there should you have any doubts as it contains some useful information. You can of course contact our customer service team at anytime via our Live Chat facility to talk directly to one of our agents. Best, Marcel Customer Support Manager
Great casino with great number of games. For that alone, I give them my 9 points. In addition to that, they have perfect support and outstanding website. NetBet my love. )
Hi VICKYTE, Thank you very much for the positive feedback, I will make sure to share it with our team, I'm sure they'll appreciate it! Do not hesitate to contact should you need anything. Best regards, Marcel Customer Support Manager
NetBet Casino News
Read all news about NetBet Casino, check for updates and stay tuned for exclusive bonuses.
NetBet Casino has a long-standing reputation of being among the top operators around, among other things thanks to the variety of game offering. And with the latest content deal signed with Slot Factory, that variety has grown even bigger.Expanding the OfferingIn a bid to add more value to its ever-growing product offering, NetBet decided to boost the dynamic of its collection with the addition of Slot Factory and its most notable releases like Big 7 Slots, Cherry 7 and Mega Pots o’Gold.NetBet’s PR manager, Claudia Georgevici, said that the studio’s “impressive catalogue of games and strong brand identity makes them the perfect match for NetBet and all our loyal players,” noting that the operator is certain the customer will enjoy the addition of Slot Factory.
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Best casino ever. I play whit 25 euros, I play live casino. Everything works perfectly. I win 600 eur. I make withdraw, it was pending time for 48 hour, and money was in my skrill account.
I will play again in this casino. They are fair. The grade is for me 10. I play william hill before and always was problem whit withdraw money. Grade askgemblersfor net bet is 5.61 it not real!!
[email protected]
Nothing it bad.. I only get points for loyalty, but I do not know where to use them, and get mail but I can not find a point in my account.