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MonteCryptos Casino

Player Rating 67 reviews
7.7/10
67 reviews
Complaint Response 28 complaints
1 day avg. 28 complaints
What we like
  • Top-tier software providers available
  • Live chat
  • Mobile friendly design
  • SSL Encryption
What we don’t like
  • Restricted to players from the UK and several other countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


MonteCryptos Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.montecryptoscasino.com/
Established
2018
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Finnish, German, Norwegian, French
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

MonteCryptos Casino is an online casino where members can enjoy a range of games which include video slots, table games, lottery games and a live casino. They also boast a number of leading gaming providers which include Microgaming, NetEnt, Play'n GO, Quickspin, Betsoft and Evolution Gaming. The site can be reached instantly through a web browser or members can log in and play using their mobile casino. MonteCryptos Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which include players from the United Kingdom and the United States of America. The full list of restricted / allowed countries can be found under ‘more casino details’. 

Mobile Gaming

Members who like gaming on the go can log in and play using the MonteCryptos mobile casino. No app is required all players need to do is log in through a mobile browser which can be used on virtually any smartphone, tablet or mobile device. A ton of games are available which includes slots, table games and even the live casino. 

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall services. This ensures players personal and financial transactions are always kept secure. Any sensitive data will always be encrypted before it is transmitted over the internet. 

Players can also rest assured the games available here are fair. The casino uses a certified and audited random number generator to guarantee fair results. The randomness is thoroughly tested by third party software testing experts before they are launched on the site for play.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for MonteCryptos Casino. Learn more about complaints.

Show all complaints
MonteCryptos Casino - Troubles with withdrawals

Hi

I'm having problems with the Montcryptos casino.

I started playing at montcryptos casino in March and after some deposits and a few days of playing i won good prize at buffallo king slot after i wanted to make 1 € 2000 withdrawal then the casino asked me to do account verification, until all right then, I did the account verification giving everything I was asked for, so I proceeded to withdraw € 2000 to my credit card

The montcryptos casino sent an email saying that my bank rejected the payment, so they gave me the chance of wise transfer, ok I gave all the correct data and after a few days, 9th of April I receive an email with the payment approval and that 3-7 working days would receive the money. 8 business days have passed and I have not received anything I send an email to the casino and they did not answer me, they went on + days and I continued to send emails and the casino never responded until 15 business days passed and the Montcryptos casino returned the 2000 € to my account of casino player without giving me any explanation, I sent 1 email asking what had happened and spent a few days they replied to me and told me that my bank rejected the payment and that I had better choose the payment method skrill or neteller.

But for that I had to make 1 deposit with that new account and then they made the payment to me, well then I contacted my bank to find out if there was really any attempt to transfer, mine confirmed me by message that never received no transfer of 2000 € and they accept all payments from wise transfer, so this montcryptos casino is trying to escape payment trying to deceive me and wanting me to try all payment methods, I have proof of what I am saying, all emails and messages

I currently have 2 pending withdrawals with the Montcryptos casino, both for 500 € by wise transfer.

I need help to resolve this unpleasant situation. I already played at pokerstars and they never owed me anything in 48h I had my money in the option I wanted, I ask for your help

staus Resolved
€3000
MonteCryptos Casino - Withdrawal for three weeks pending
I am fully verified at this casino, My first withdrawal of $300 was paid in a timely manner.

I have deposited at this casino via Neosurf and won so I have requested $1000 to withdraw via Bitcoin on the 2/10/20 so I have waited and waited.

On the 14/10/20 I have received an email stating to prevent money laundering to make a new withdrawal by Wire Transfer. I thought fair enough and made a new request straight away also attached proof that it was my account.

On the 15th of October they have sent me another email stating that my account is verified for the withdrawal and to stand by for further contact.

On the 16th of October I have received another email stating that my withdrawal was failed due to limitations set by my bank and to make a withdrawal via Bitcoin. Well that was my original request anyway so I thought back to square one. I did that straight away making a new withdrawal. I kindly asked them to process it, there was nothing to check as I did not have any bonuses.

Again I waited for the weekend to be over, spoke to live chat and they always say it will be processed soon.

On the 19/10/20 They have sent me an email stating that my withdrawal failed due to technical issues and to submit a new withdrawal and they will process it at once. I did that straight away and now its still pending, talked to live chat that informed me to wait until tomorrow as payment team have finished for the day.

I feel that nearly three weeks is a long time to get it sorted, been asked to be patient which I have been but I feel like I have been given the runaround.

I would really appreciate if this could be resolved very soon.
staus Resolved
$1000
MonteCryptos Casino - False excuses for delayed payments
Well what a surprise, another deceitful casino that lies to its loyal customers and tries to screw them at every opportunity. I have been a VIP member here for quite some time. At the start of the month I had some good fortune and was able to request my first withdraws. That was where my happiness stopped. I requested withdraws to the sums of 4700, 1000, and 4000 AUD. After a period of approximately a week, the 1000 (albeit a bit less) had appeared in my bank account, despite this not being withdrew first out of the 3 withdraws. Then after waiting a lot longer than the time they say, I decided to question the other two larger withdraws. First I was told that they had been processed. I waited further. After a week I had been asking them on a daily basis almost where is the money? Because I have budgeted for it and owe money for bills etc. Then I was told that there was no withdraws. Clearly a lie, as I have photographic proof. Then after they said that they existed, they told me that they couldn't pay into my account (even though they already paid me once into that same account) and then I was told again they had been processed. This was at the start of the month, and as my email says, apparently they were processed on the 5th and on the 9th of September, and it takes 5-7 working days. Here I am on Saturday the 19th of September and not only do I not have a cent from my two withdraws of $4700 and $4000 AUD, but they owe me another one for $5000 AUD on top of those. I am now worried sick and stressing every day as I get fed the same lies over and over. So if you're actually looking to be paid any winnings, I can not recommend this casino at all at the moment, in fact they have caused me great financial hardships with their lies and deceitful behaviour.

Username: Highroll2013
staus Resolved
$9700

Complaint Statistics

Resolved 28
Avg. Amount $ 1,573
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
7.7/10 67 reviews

Top reviews from our players

The pokies 600 plus online pokies to play good payouts n it a very fun casino I recommend to all totally like this Casino! It has huge games selection with plenty of different bonuses to choose from! I just passed KYC which took me less than 12h in my experience this is pretty fast. Made my first deposit there with the welcome bonus and I must admit that it was quite fun! I lost it all but it kept me in the game for quite a long time! Great experience so far will keep playing here as I hope to hit something bug soon hehe.

No many free no deposit spins. I dislike that somone can publish a promotion on their page and then say its no longer active.
Be very carefull when you deposit here you might end up with a different promotion then they have in their promotion section.

Bonuses are great, and I like the cashback that it gives with each deposit, great selection of slots, easy deposits, haven't had a win to say about withdrawal, however. But looking forward to a win that I can withdraw.

Free spins, great deposit match bonuses. Monthly awards for loyal players. Loyalty points and extra casino promotions to get an extra bang for your buck.

Free spins bonus withdrawal limits $25.
Some slots have errors during playing
Live chat, sometime slow response
But ask cash back wage are too high

They have a vast Variety of games. Hardly ever any glitches in there gameplay. Live support always are available unlike other so called casinos.Deposit methods are fast. Betsoft games are definitely the games to play along with the lucky software games. My recommendation would be rooks revenge, Fruitbat crazy and more gold digging.

I totally like this Casino! It has huge games selection with plenty of different bonuses to choose from! I just passed KYC which took me less than 12h in my experience this is pretty fast. Made my first deposit there with the welcome bonus and I must admit that it was quite fun! I lost it all but it kept me in the game for quite a long time! Great experience so far will keep playing here as I hope to hit something bug soon hehe.

I think they cold done a bit better in terms of the brand... They are not translated into my local language and there is no live support for it... Anyway that's quite hard to be seen nowadays at least I can practice my english here lol

Great casino with lot of content, lot providers and staff is doing really great job on promotions! You can choose from variety of different game types which is also great.
Payments are also really fast and I enjoy playing on Montecryptos and will continue to play there :)
All recommendations!

Nothing to dislike, everything is very fluently, payments, games, promotions... I wouldn't change anything on this casino..
Keep doing the great job.

They have a vast Variety of games. Hardly ever any glitches in there gameplay. Live support always are available unlike other so called casinos. Deposit methods are fast. Betsoft games are definitely the games to play along with the lucky software games. My recommendation would be rooks revenge, Fruitbat crazy and more gold digging.

Playing there from some time.
They have great VIP support especially Alex and Daniel.
Huge variety of games and very stable live casino stream.
After validation of documents, it was longer that I expected, my withdrawals are reaching me for les than 24 hours.
Will recomend.

My documents for verification have been returned twice before approved, obviously they are following heavy procedures on that.
There are some gems that are not running in my country that I want to play mainly Netent... normal support do not give me proper information and explanation, they do not recommended me to use VPN, VIP one says that technical problem is not in their scope...
So I do not how I can play Netent...

Free spins, great deposit match bonuses. Monthly awards for loyal players. Loyalty points and extra casino promotions to get an extra bang for your buck.

The amount of time it takes to withdraw. The fact you can’t play minimum bet of 20c on dragon shrine. That amount of time it takes to verify identity.

The page layout is good and they have list for for providers that i like.
A great selection of games.
Thats about it for the pros that i can think of.

I dislike that somone can publish a promotion on their page and then say its no longer active.
Be very carefull when you deposit here you might end up with a different promotion then they have in their promotion section.

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