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MonteCryptos Casino

Item: MonteCryptos Casino
Rating: 1
Author: Irena D.

Player Rating 67 reviews

7.7/10

67 reviews

Complaint Response 28 complaints

1 day avg. 28 complaints

What we like

Top-tier software providers available
Live chat
Mobile friendly design
SSL Encryption

What we don’t like

Restricted to players from the UK and several other countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

MonteCryptos Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.montecryptoscasino.com/

Established

2018

Licences

Curacao Gaming Control Board

Company

Mountberg B.V.

Affiliate Program

GnG Affiliates

Languages

English, Finnish, German, Norwegian, French

Casino Type

Instant Play, Mobile, Crypto Casino, Live Casino

MonteCryptos Casino is an online casino where members can enjoy a range of games which include video slots, table games, lottery games and a live casino. They also boast a number of leading gaming providers which include Microgaming, NetEnt, Play'n GO, Quickspin, Betsoft and Evolution Gaming. The site can be reached instantly through a web browser or members can log in and play using their mobile casino. MonteCryptos Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which include players from the United Kingdom and the United States of America. The full list of restricted / allowed countries can be found under ‘more casino details’.

Mobile Gaming

Members who like gaming on the go can log in and play using the MonteCryptos mobile casino. No app is required all players need to do is log in through a mobile browser which can be used on virtually any smartphone, tablet or mobile device. A ton of games are available which includes slots, table games and even the live casino.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall services. This ensures players personal and financial transactions are always kept secure. Any sensitive data will always be encrypted before it is transmitted over the internet.

Players can also rest assured the games available here are fair. The casino uses a certified and audited random number generator to guarantee fair results. The randomness is thoroughly tested by third party software testing experts before they are launched on the site for play.

Deposit Methods

Payz, MasterCard, Neteller, Paysafecard, Visa, Neosurf, Trustly, Skrill, AstroPay Card, Siru Mobile, Cubits, Zimpler, Flexepin, CASHlib, Bitcoin, Interac, Ripple, Litecoin, Dash, Bitcoin Cash, Bank Wire Transfer

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Payz, Skrill, Trustly, Zimpler, Bitcoin, AstroPay Card, Ripple, Dash, Litecoin, Bitcoin Cash, Interac

Withdrawal Fees

Withdrawal Limit

EUR 1,000 per transaction

Currencies

Euros, Norwegian kroner, US dollars, Australian dollars, Canadian dollars, mBTC, Mexican pesos, Chilean pesos, Brazilian reals

Pending Time

48-96 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 1-5 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Play'n GO, GreenTube, NextGen Gaming, 1x2Games, iSoftBet, PariPlay, Genesis Gaming, Quickspin, Yggdrasil Gaming, BGaming, Thunderkick, Amatic Industries, Big Time Gaming, Endorphina, Reel Time Gaming, Booming Games, Habanero, Evoplay, Xplosive, Pragmatic Play, HollywoodTV, GameArt, OneTouch Games, Slotmotion, Kiron Interactive, Fugaso, Iron Dog Studios, Relax Gaming, Leap, Nolimit City, Asia Gaming, BetGames, Betixon, Blueprint Gaming, Elk Studios, Ezugi, Felt Gaming, Gamomat, Ganapati, Kalamba Games, Oryx Gaming, Pocket Games Soft, Push Gaming, Red Tiger Gaming, Spinomenal, Tom Horn Gaming, VIVO Gaming, Wazdan

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players on the hunt for video slots have plenty to choose from and the casino has on board some big names in the industry that include Microgaming, NetEnt and Play'n GO. Filters are available to help players browser easier and quicker and the lobby is user-friendly for a hassle-free experience. Titles include the Starburst Slot, Ancient Egypt Classic Slot, Immortal Romance Slot, Boomanji Slot and Twin Spin Slot.

There’s a catalogue of table games too for those who prefer to bet on games like blackjack and roulette. Players can enjoy games like European Roulette and American Blackjack alongside plenty of other variants. Poker games are also available which include Caribbean Poker.

Those who like video pokers will also find games to suit in the lobby like Jacks or Better, Joker Poker and Jackpot Poker. Bet limits are also available to suit all.

Other games are also available like Dice Games which can be found though the casino lobby.

Live Casino

MonteCryptos also provides a large live games selection with a number of different rooms available hosted by both male and female dealers. Players can join tables from the likes of Evolution Gaming which include Live Dream Catcher, Live Baccarat and Live Blackjack.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who is looking for help and assistance can use the casinos live chat facility where a friendly agent will be on hand to help. Players can also use email to contact support and for verification purposes. Live chat is not available through their mobile casino.

Suggest an edit

Complaints

Read the complaints other players have left for MonteCryptos Casino. Learn more about complaints.

Show all complaints

Submit complaint

MonteCryptos Casino - Account locked without reason

Dear AskGamblers,

I had been playing in MonteCryptos around 5 months. During this time I made several deposits and withdrawals which where all processed without any problem. Around 6 months ago without any further notice I realized that I was not able to login to my account.
Since then I came in contact with MonteCryptos support many times via live chat to find out why I was not able to access my account and the only answer I got was that the relevant team would contact me as soon as possible.
6 months later i don’t have access to my account and my remaining balance of 1997.50€ and i am still waiting for their response.

I am requesting the help of AskGamblers in order to solve this and receive my funds.

Resolved

€1997.5

MonteCryptos Casino - Troubles with withdrawals

I'm having problems with the Montcryptos casino.

I started playing at montcryptos casino in March and after some deposits and a few days of playing i won good prize at buffallo king slot after i wanted to make 1 € 2000 withdrawal then the casino asked me to do account verification, until all right then, I did the account verification giving everything I was asked for, so I proceeded to withdraw € 2000 to my credit card

The montcryptos casino sent an email saying that my bank rejected the payment, so they gave me the chance of wise transfer, ok I gave all the correct data and after a few days, 9th of April I receive an email with the payment approval and that 3-7 working days would receive the money. 8 business days have passed and I have not received anything I send an email to the casino and they did not answer me, they went on + days and I continued to send emails and the casino never responded until 15 business days passed and the Montcryptos casino returned the 2000 € to my account of casino player without giving me any explanation, I sent 1 email asking what had happened and spent a few days they replied to me and told me that my bank rejected the payment and that I had better choose the payment method skrill or neteller.

But for that I had to make 1 deposit with that new account and then they made the payment to me, well then I contacted my bank to find out if there was really any attempt to transfer, mine confirmed me by message that never received no transfer of 2000 € and they accept all payments from wise transfer, so this montcryptos casino is trying to escape payment trying to deceive me and wanting me to try all payment methods, I have proof of what I am saying, all emails and messages

I currently have 2 pending withdrawals with the Montcryptos casino, both for 500 € by wise transfer.

I need help to resolve this unpleasant situation. I already played at pokerstars and they never owed me anything in 48h I had my money in the option I wanted, I ask for your help

Resolved

€3000

MonteCryptos Casino - Delayed almost a month

I've been trying to withdrawal from the casino since the 09/01, had to wait for verification which took 2 weeks. I am constantly cancelled because wire transfer isn't available at the moment and they are working to get it sorted. ( almost a month now) they have suggested I use coinspaid but coinspaid isn't available in my country. I was chatting with live support daily to check on the progress of how wire transfer was coming along but am now unable to live chat at all. I've sent numerous emails informing them that I can't use live chat and that coinspaid isn't an option but no reply. I would like to have the winnings of $2000 paid to me asap. Wire transfer is still clearly an option on the casino site.

Resolved

$2000

MonteCryptos Casino - No confirmation of kyc nor withdrawal

7/1/2021 04:00AEDT - I have received an email confirming my withdrawal request and requesting documentation for kyc verification. 04:12 I had replied to the email with the request of documentation attached

7/1/21 19:34 - received second email requesting documentation for kyc verification. 8/1/21 05:57 I reply to the email with 13 documents attached as per second email request

11/1/21 11:33- I had sent an email requesting confirmation of kyc verification approval and confirmation of the withdrawal being processed. 12/1/21 01:53 I received a reply email advising that the payments team is checking the documentation provided or verification and will advise by email of their approval or rejection.

14/1/21 22:15 I had sent a second email requesting confirmation of kyc verification approval and confirmation of the withdrawal being processed. No response received

18/1/21 23:13 I had sent a third email requesting confirmation of this status of kyc verification and the withdrawal request. No response received from the casino.

As of writing this email, I have not been able get confirmation of kyc verification being approved or objected/rejected nor of my withdrawal being processed and paid and now i cannot get any reply to the matter. Having supplied the requested documents more than once and provided the banking details for the withdrawal, i am not aware of any reasons to warrant a delay and to be ignored.

Resolved

$788

MonteCryptos Casino - Still not received withdrawal 2600

I I started my withdrawal requesting 2600 on the 3-11-20
It was processed on the 7-11-20
I was told 2600 was sent on the 7 and it still hasn’t reached my account now there is a issue with there wire transfer but no one can tell me what actually is the issue and when it will be fixed. I have been emailing the cashier as this is the only way to get them and no one has bothered to return my emails and let me know what is going on both normal chat Vip chat and my account manager aren’t able to tell me what’s going on cause they don’t work for the payments department... no eta no idea what is going on... is outside there timeframe for payment 2-5 business day’s and no one will still assist me

Resolved

$2600

MonteCryptos Casino - Withdrawal for three weeks pending

I am fully verified at this casino, My first withdrawal of $300 was paid in a timely manner.

I have deposited at this casino via Neosurf and won so I have requested $1000 to withdraw via Bitcoin on the 2/10/20 so I have waited and waited.

On the 14/10/20 I have received an email stating to prevent money laundering to make a new withdrawal by Wire Transfer. I thought fair enough and made a new request straight away also attached proof that it was my account.

On the 15th of October they have sent me another email stating that my account is verified for the withdrawal and to stand by for further contact.

On the 16th of October I have received another email stating that my withdrawal was failed due to limitations set by my bank and to make a withdrawal via Bitcoin. Well that was my original request anyway so I thought back to square one. I did that straight away making a new withdrawal. I kindly asked them to process it, there was nothing to check as I did not have any bonuses.

Again I waited for the weekend to be over, spoke to live chat and they always say it will be processed soon.

On the 19/10/20 They have sent me an email stating that my withdrawal failed due to technical issues and to submit a new withdrawal and they will process it at once. I did that straight away and now its still pending, talked to live chat that informed me to wait until tomorrow as payment team have finished for the day.

I feel that nearly three weeks is a long time to get it sorted, been asked to be patient which I have been but I feel like I have been given the runaround.

I would really appreciate if this could be resolved very soon.

Resolved

$1000

MonteCryptos Casino - False excuses for delayed payments

Well what a surprise, another deceitful casino that lies to its loyal customers and tries to screw them at every opportunity. I have been a VIP member here for quite some time. At the start of the month I had some good fortune and was able to request my first withdraws. That was where my happiness stopped. I requested withdraws to the sums of 4700, 1000, and 4000 AUD. After a period of approximately a week, the 1000 (albeit a bit less) had appeared in my bank account, despite this not being withdrew first out of the 3 withdraws. Then after waiting a lot longer than the time they say, I decided to question the other two larger withdraws. First I was told that they had been processed. I waited further. After a week I had been asking them on a daily basis almost where is the money? Because I have budgeted for it and owe money for bills etc. Then I was told that there was no withdraws. Clearly a lie, as I have photographic proof. Then after they said that they existed, they told me that they couldn't pay into my account (even though they already paid me once into that same account) and then I was told again they had been processed. This was at the start of the month, and as my email says, apparently they were processed on the 5th and on the 9th of September, and it takes 5-7 working days. Here I am on Saturday the 19th of September and not only do I not have a cent from my two withdraws of $4700 and $4000 AUD, but they owe me another one for $5000 AUD on top of those. I am now worried sick and stressing every day as I get fed the same lies over and over. So if you're actually looking to be paid any winnings, I can not recommend this casino at all at the moment, in fact they have caused me great financial hardships with their lies and deceitful behaviour.

Username: Highroll2013

Resolved

$9700

MonteCryptos Casino - Active Bonus balance spoiled over a previous declined withdraw request

I made a withdrawal request for $1000 on May 3rd 2020. On may 4th I deposited $320 with a 50% match bonus which gave me $480 total in my bonus account and my real balance was at $0 because I withdrew the $1000. While I was 25% through the wagering and my bonus balance was at $860, I got an email saying my withdraw request was declined due to them not receiving my documents. On May 5th I got that email, and the money showed up back into my real balance. **at this point I was confident that sunmitting the $1000 for withdraw again to I could get back to wagering the bonus balance as I was already doing before the money was returned. MonteCryptos casino decided it was fair to confiscate my $320 deposit, the $160 bonus given and the money I had won so far with that money. The chat agent advised me after I asked why the balance was gone to cancel the withdraw and see if it reverses, which it didn't. He then told me that I either had to play with the $1000 until its lost or chose to withdraw it and forfeit the bonus balance which includes my deposit. I verified as well with chat that the real balance is used first for bets so I was placed in an unfair situation and they refuse to hear my side out and keep saying I voided T&C which I didn't.

Resolved

$1000

MonteCryptos Casino - Withdrawal pending for 7 days

I made several deposits via BTC because on their site it said the transactions are instant. The deposits would take less than 5 minutes to appear. I began to play and I ended up winning a little more than my deposit amounts so I decided to cash out. I was notified to verify my account information and send my documents so that my withdrawal can process, this was on March 18th. On March 19th I was told my account was verified and that the withdrawal will process 48h after. Now we are the 29th, the withdrawal is still pending. I spoke to customer support and emailed them and always get the same answer : "your withdrawal request is on the relevant department hands". So since the 22nd of March the withdrawal can still be canceled and no one has given me a clear answer. Because cryptocurrency like Bitcoin changes prices often, since my withdrawal request on the 22nd until today the withdrawal amount lost 15% of its value. I have attached all the relevant pictures.

Resolved

BTC0.61

MonteCryptos Casino - Delayed withdrawal of €2,000, responsible gaming tools not working

I made a few skrill deposits on the 24th and 25th February, won a bit and requested a first withdrawal. Following day, I am asked to provide documents. Which I do. Emails back and forth, my account is finally verified on March 3rd.

On 2nd of March, I had made several withdrawal requests. Following days, I have reversed all but one skrill withdrawal of 2000€ from 2nd of March.

On 3rd of March, I received confirmation that my account was verified..

Since then, the said withdrawal is still pending and reversible and no pertinent information could be given by livechat nor answers to my messages left on website regarding the delay in payment approval. Last chat agent advised at the time of posting this complaint "it should be processed next week.".

It is to be noted that despite what their site claims, none of responsible gaming tools are available on my Account page. I can only set a daily deposit limit, It looks the same in Chrome & Firefox. That limit disappears automatically following day each time.

It is now 4 days after account verification (and it is 5 days after the initial withdrawal request.
I request the processing of my 2000€ withdrawal request via skrill asap.

Resolved

€2000

Complaint Statistics

Resolved 28

Avg. Amount $ 1,573

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

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Share your thoughts with other players

Player rating

7.7/10 ● 67 reviews

Top reviews from our players

omynigo

6 years ago

8/10

Good layout with nice navigation. I like also mobile version, because many times I use it.
Not many casinos working well on mobile so well done! Everything looks ok for now, especially the bonus system. If you give us personal bonuses and add more jackpot games will be more then good.

Keep going guys!

Standard selections of slots, Live Casino tables and payment options, only downside is the slow payout.

KrisBman

6 years ago

8/10

It's a nice looking casino with good bonuses. I didn't had any problems with deposits and the good thing was that they proceed my withdrawal very fast. Keep looking on this casino.

Even when it's closed for Sweden it's one of the good casinos last year

Hello KRISBMAN, Thanks for the kind words! Currently we are looking in to obtaining a Swedish License! Hopefully you will be able to play with us again by the end of the year. From the whole team of Monte Cryptos we wish you all the best! Cheers! Count Monte C.

MonteCryptos Casino 6 years ago

gnidji

6 years ago

1/10

Broad selection of games , easy to navigate through the page

Well, the customer support and the bonus program is slow and failing. The cashback program in specific . Lost 3000 sek and according to their site im eligble to 10% cashback. The cashback is given on mondays, so i contacted support on monday and asked why my cashback havent arrived, they said it will appear on my account 00.00 CET. Well no money appeared and support was unable to give any other bonus as compensation. So they forwarded it to the manager who takes forever no answer after 48 hours still waiting. Support just giving standard answers, will look into it as soon as possible, still no compensation with freespins or cashbonus.

If you deposit money here and expekt a cashback bonus, dont use this casino. They dont live up to their own rules . Never seen this behaviour before from a casino, at least its goodwill and manners to give a bonus while waiting, was sitting up three hours after 00.00 cet and waiting

Dear GNIDJI. Thank you for the review. Unfortunately this week we experienced major update related with our cashback algorithm. Our DEV team worked very hard to to implement new features in Wednesday morning which will provide much more benefits to all players in the future. All weekly cashback were given in Wednesday afternoon, also in order to compensate all affected from the issue players were added additional 5% on the weekly net loss ( including you :-), take a look on your account. We are deeply sorry for the delay, but sometimes updates take longer than planned. Hope that we will see you soon, enjoying on our big selection of games. Truly yours Monte Cryptos Management Team

MonteCryptos Casino 6 years ago

Broko_92

7 years ago

9/10

Very big selections of slot, fast customer support and fast payout, I'm really surprised of this casino.

Dear Broko_92. Thanks for the positive feedback, we are trying to improve each day in order to deliver the best customer experience in Monte Cryptos casino. Your comment is confirming that we are on the right way! Thank you once again. The Count is counting on you! Best Regards Monte Cryptos Management Team.

MonteCryptos Casino 7 years ago

Inactive user

7 years ago

8/10

I like the layout and look off the site is working smoothly, good game selection.

This is not dislike yet but it starts to annoy me the withdrawal times seem long to me, ive made withdrawal on tuesday and now at friday evening its still waiting there in a same state. Lets see how long it takes to actually arrive to my account. All else seems really good.

Elyseen600

7 years ago

2/10

+Fast support
+Good bonuses
+First time it was good

-First time I played week ago, they didn't have any restriction of slots during wagering deposit bonus, yesterday deposited and though they still didn't have but they added like all most popular netent and microgaming slots to restricted slots list.
-A lot wagering if take deposit bonus

Dear Elyseen600. our T&C were changed on 24th of December, you have been personally informed on 25th after login and you have accepted them. Updating bonus T&C is somehow business as usual for casinos, but because one of our core values is transparency there are no hidden text in MonteCrypto casino. All customers are informed straight forward about any changes. We are restricting less then 2% of our games and only for wagering of the bonus money, you can still win on them and to wager or the rest +1300, sounds like a good deal, right. Looking forward to see you again in MonteCryptos. Wish you Happy New Year! Best Regards MonteCryptos Support team

MonteCryptos Casino 7 years ago

teemu132

7 years ago

1/10

-Nice layout
-A lot games/slots providers
-A lot bonuses

-Bad customer live chat 1 minute is 15 minute wait
-Bad bonus requirements with big wager and so many slots not wager
-Not recommend anyone

Dear Teemu132 Every feedback from a customer is very valuable to us! After investigation we found it out that the average response time by our support agents is 23 seconds for December 2018 and 35 seconds during Christmas days. Support standards are saying that this is a quite good, but of course we will improve in new 2019. Wishing you Happy New Year and hope see you again in Montecryptos casino. Best Regards MonteCryptos Support team

MonteCryptos Casino 7 years ago