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Monster Casino

6.9
CasinoRank
4.1
Player rating 14 reviews
Complaint response 3 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Games accessible on mobile phones
  • Support available through live chat 24/7
  • Top tier software providers
What we don’t like
  • Several country restrictions
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, French, Japanese

Established

2017

Licences

UK Gambling Commission, Malta Gaming Authority

Affiliate Program

Casino Type

Instant Play, Mobile, Sports

Deposit Methods

Maestro, MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Interac, PayPal, Pay by Phone, MuchBetter, BitPay, Fast Bank Transfer, Euteller, AstroPay Card, Payz, Apple Pay

Currencies

British pounds sterling, Euros, Canadian dollars, New Zealand dollars, US dollars

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill, Trustly, MasterCard, Maestro, PayPal, Payz

Withdrawal Times

EWallets: 24 hours
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 72 hours

Withdrawal Limit

GBP 3,000 per week, GBP 6,000 per month

Software

Games Global, NetEnt, IGT (WagerWorks), NextGen Gaming, Realistic Games, Blueprint Gaming, Rabcat, Thunderkick, Elk Studios, Lightning Box, Red Tiger Gaming, Pragmatic Play, Foxium, Light & Wonder, Eyecon, Gamevy, The Games Company, Inspired, Instant Win Gaming (IWG), Iron Dog Studios, Just For The Win, Merkur Gaming, Nektan, Nyx Interactive, Rising Entertainment, Skillzzgaming, 2 By 2 Gaming, 1x2Games, Big Time Gaming, Betsoft, Booming Games, Crazy Tooth Studio, Evolution Gaming, Evoplay, Ezugi, Fugaso, Genesis Gaming, Genii, Habanero, Kalamba Games, Northern Lights Gaming, Old Skool Studios, LuckyStreak, Nolimit City, PlayPearls, Revolver Gaming, Rival, Spinomenal, Play'n GO, Snowborn Games, VIVO Gaming, Tom Horn Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Monster Casino is the official online casino that features online slots and casino games powered by the software giants such as NetEnt, Microgaming, NextGen Gaming, IGT (WagerWorks), and Aristocrat. Monster Casino is licensed and regulated by the government of Malta and the UK Gambling Commission.

Restricted Countries and Territories

There are some country restrictions here, so players need to make sure that online gambling is legal in their jurisdiction before attempting to open an account here. The full list of restricted countries can be found under ‘More Casino Details’.

Virtual Games

Members of Monster Casino can enjoy numerous video slots from some of the iGaming industry’s biggest names, such as NetEnt. The NetEnt slots collection here contains Starburst slot, Jack and the Beanstalk slot, Gonzo’s Quest slot, and many more alternatives. In addition, players can also find titles powered by NextGen Gaming, IGT (WagerWorks), and Aristocrat, which include Avalon Slot, A While on the Nile Slot, Amazon Queen Slot, and 50 Dragons Slot.

The table games at Monster Casino are diverse as well. Those who prefer Roulette can master the wheel with variants like Ra Roulette and Classic Roulette. On the other hand, Blackjack enthusiasts can try out Blackjack with Lucky Ladies bet as well as Blackjack with Perfect Pairs bet.

Live Games

In addition to the impressive collection of online slots, there’s a Live Casino section, where live gaming enthusiasts can feel the excitement of playing against live dealers. The most popular casino games include Live Roulette, Live Blackjack, and Live Baccarat.

Mobile Gaming

Monster Casino is an exciting place where members can play mobile casino games. With a great array of games to choose from, there is something to suit everyone’s taste. All games are available on desktop, tablet and smartphone devices.

Support

The support team at Monster Casino is available 7 days a week, 24 hours a day. The fastest way to get in touch with the customer friendly support is through the live chat service. In addition, there’s an option of communicating via email or telephone. For further information, customers can refer to a helpful FAQ section.

Security and Fairness

Monster Casino use a variety of security technologies to help protect players’ Personal Information from unauthorised use, access or disclosure. Whilst information travels on the Internet, all Personal Information is encrypted using SSL technology.

All online slots and table games at Monster Casino use a Random Number Generator (RNG). The randomness is closely and regularly monitored in-house by Nektan (Gibraltar) Limited experts and has been certified externally by a leading industry independent testing company NMI, which is a reputable, internationally recognised and accredited testing facility.

Player Reviews

4.1
14 reviews
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Date
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Player rating
sophie160
June 2, 2021
1

Been waiting 10 days now for them to verify my account and withdraw. Keep getting the same response 'we have raised the issue with the payment team / documents team' they never respond to emails and seem like everyone else is have the same issue...
I'm getting nowhere ! First withdraw was fine, now withdraw £2000 and I have to verify and I've heard nothing! And now they are ignoring my messages on live chat too!

winfor
May 20, 2021
1

All good until the time you'll try to withdraw some money... then be prepared for an endless loop from live help... Even when you send the papers they need ur not gonna have any reply...
Ah don't forget to mention that str8 away they limit your account... I don't even know how these places got licence... I'm feeling soon ill need to report my issue to resolver and ukgc if they continue like this...

Message
Monster Casino
May 21, 2021

Dear Winfor,

Thank you for playing at Monster Casino.
In order to abide by the regulations, there may be certain limits and some documentation may be required to submit. I understand this may be inconvenient but it's important to be compliant with the regulations. These processes are in place to avoid any breach of rules and followed for all the players. If you could DM us your Username and email id I can check what is the status of your withdrawal and get back accordingly.

ahlvik45
April 11, 2019
10

The theme & logo of the casino just caught my eye. I won some amount and was able to withdraw all my money without any hassles. And the best part is customer support is really helpful when it comes to queries on bonuses & withdrawals. I played all my money on Live Casino games and had nice experience.

I guess they can have more variety on live casino games.

DanielBale
April 10, 2019
10

Good collection of games, free 5 bonus and live chat support were good! Worked well on mobile and got quick response from CS! Withdrawals were reasonably fast. Good casino overall

Wagering requirement bit on the higher side, but can understand that to avoid bonus hunters ha! Also, no bonus on live casino games.

Aceflyingace
January 2, 2019
3

They had ‘one’ or ‘two’ games I like.. Their deposit process is quick.

The majority of the games I like and play a lot are not available on this site like Primal megaways, Polterheist, jack hammer2, blood suckers .... the list goes on... only slots are pretty low rtp (except for the odd one or two) with bad bonus %. The wagering requirements are insane, 30 deposit, 3000 wagering requirements..! Worst wagering requirements I’ve come across, got frustrated by how long I had in front of me and wasted away my winnings to get away from the site and play and one I trust and use often.

Message
vibrant
December 11, 2017
9

Good Choice of Games (no Play n Go so loses a star - My Fav) nicely laid out site.
I turned £25 in into £150 - cash out was simple and quick. App also nice and quick.

No sort by provider which is always a bugbear! But lots of casinos are guilty of this!

Message
Diamondmines
June 18, 2017
2

Can't think of anything other than making a deposit was fairly painless.

Withdrawals seem purposely delayed, it took 4 x weeks to finally get my money out. Especially unhelpful the customer support is almost non-existent.

Message
Monster Casino
August 28, 2017

Hi Diamond Mines,

Thank you for your Feedback,

We would really appreciate if you can share your username/Email id you have registered on the casino? we will cross check with our support team & help you out to solve the issue,

Thank you for playing at Monster Casino!

Dangeraghty
June 16, 2017
9

Have to say I really like this casino. Id verification was quick 2 days max I think. Had a couple of nice wins and paid through visa 3 days later in the bank. Great choice of games so overall I think its a very good site.

They have some type bonus at the the minute with 100x wagering which is crazy. Live chat can be a little slow but is ok for a new casino. More good stuff than bad:)

Message
devildart
May 19, 2017
1

Good choice of games but thats about it, I can't really say anything else positive about the site, Customer support is poor and they don't seem to have any care at all towards their customers.

Withdrawal requests can't be made until you provide the site with documents but even after depositing for over 2 months they still do not let you know this until you try to withdraw any funds. Customer support is only online at certain times of the day so not 24 hour and takes quite a long time with online support to first get any reply and then dealing with them. Site to avoid if you wan't a site that plays fair and by the rules and laws regarding withdrawals.

Message
Monster Casino
August 28, 2017

Hello Devil Dart,

Thank you for your feedback,

It would be really helpful if you can share your Email id/Username you used for registrating/depositing on the casino.

We will cross check with our support team & help you to solve the issue.

Thank you!

FrozenFish
April 22, 2017
3

Fast and easy to deposit. Good first and second deposit bonuses. Relatively fast customer support.

Not many Jackpot games. The biggest issue as I have experienced is that cames crashes. A few spins and then the game "is not available". This happend several times. Customer support asked gave me a standard answer to clear my cache - and I did - but still the (NetEnt) games crashed. After reading others experience, I see that it is a problem that MonsterCasino have. The only game I could play with no interruption was "300 Shields". Overall I do not get a particularly "good feel" about the casino, so I have played my last euros there.

Message
Monster Casino
April 27, 2017

Hi Frozenfish,

Thank you for your feedback.
we will try to reproduce the issue and resolve it at the earliest.

Welcome Bonus

Monster Casino: 50 Bonus Spins, 1st Deposit Bonus

New Players Only. Wager from real balance first. 50X wager the bonus. Contribution varies per game. selected games only. Wager calculated on bonus bets only. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3x the bonus amount or from free spins: £20. Min Deposit £20. Withdrawal requests voids all active/pending bonuses. Excluded Skrill deposits. Full Terms Apply . Full Terms apply.

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