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Monster Casino


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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

Monster Casino Review

  • Games accessible on mobile phones
  • Support available through live chat 24/7
  • Top tier software providers
  • Several country restrictions
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General info & Latest Promos
Website http://www.monstercasino.com
Established 2017
Owner ProgressPlay Limited
Casino Promotion Monster Casino: 50 Bonus Spins on Starburst Slot, 1st Deposit Bonus

Monster Casino is the official online casino that features online slots and casino games powered by the software giants such as NetEnt, Microgaming, NextGen Gaming, IGT (WagerWorks), and Aristocrat. Monster Casino is licensed and regulated by the government of Gibraltar and the UK Gambling Commission.

Restricted Countries and Territories

There are some country restrictions here, so players need to make sure that online gambling is legal in their jurisdiction before attempting to open an account here. The full list of restricted countries can be found under ‘More Casino Details’.

Virtual Games

Members of Monster Casino can enjoy numerous video slots from some of the iGaming industry’s biggest names, such as NetEnt. The NetEnt slots c­oll­ection here contains Starburst slot, Jack and the Beanstalk slot, Gonzo’s Quest slot, and many more alternatives. In addition, players can also find titles powered by NextGen Gaming, IGT (WagerWorks), and Aristocrat, which include Avalon Slot, A While on the Nile Slot, Amazon Queen Slot, and 50 Dragons Slot.

The table games at Monster Casino are diverse as well. Those who prefer Roulette can master the wheel with variants like Ra Roulette and Classic Roulette. On the other hand, Blackjack enthusiasts can try out Blackjack with Lucky Ladies bet as well as Blackjack with Perfect Pairs bet.

Live Games

In addition to the impressive collection of online slots, there’s a Live Casino section, where live gaming enthusiasts can feel the excitement of playing against live dealers. The most popular casino games include Live Roulette, Live Blackjack, and Live Baccarat.

Mobile Gaming

Monster Casino is an exciting place where members can play mobile casino games. With a great array of games to choose from, there is something to suit everyone’s taste. All games are available on desktop, tablet and smartphone devices.


The support team at Monster Casino is available 7 days a week, 24 hours a day. The fastest way to get in touch with the customer friendly support is through the live chat service. In addition, there’s an option of communicating via email or telephone. For further information, customers can refer to a helpful FAQ section.

Security and Fairness

Monster Casino use a variety of security technologies to help protect players’ Personal Information from unauthorised use, access or disclosure. Whilst information travels on the Internet, all Personal Information is encrypted using SSL technology.

All online slots and table games at Monster Casino use a Random Number Generator (RNG). The randomness is closely and regularly monitored in-house by Nektan (Gibraltar) Limited experts and has been certified externally by a leading industry independent testing company NMI, which is a reputable, internationally recognised and accredited testing facility.


Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

  • Software

    Microgaming, NetEnt, IGT (WagerWorks), NextGen Gaming, Realistic Games, Blueprint Gaming, Rabcat, Thunderkick, Elk Studios, Lightning Box, Red Tiger Gaming, Pragmatic Play, Foxium, Light & Wonder, Eyecon, Gamevy, The Games Company, Inspired, Instant Win Gaming (IWG), Iron Dog Studios, Just For The Win, Merkur Gaming, Nektan, Nyx Interactive, Rising Entertainment, Skillzzgaming, 2 By 2 Gaming, 1x2Games, Big Time Gaming, Betsoft, Booming Games, Crazy Tooth Studio, Evolution Gaming, Evoplay, Ezugi, Fugaso, Genesis Gaming, Genii, Habanero, Kalamba Games, Northern Lights Gaming, Old Skool Studios, LuckyStreak, Nolimit City, PlayPearls, Revolver Gaming, Rival, Spinomenal, Play'n GO, Snowborn Games, VIVO Gaming, Tom Horn Gaming
  • Deposit Methods

    Maestro, MasterCard, Neteller, Paysafe Card, Visa, Trustly, Skrill, Interac, PayPal, Pay by Phone, MuchBetter, BitPay, Fast Bank Transfer, Euteller, AstroPay Card, EcoPayz, Apple Pay
  • Withdrawal Methods

    Bank Wire Transfer, Neteller, Visa, Skrill, Trustly, MasterCard, Maestro, PayPal, EcoPayz
  • Withdrawal Times

    EWallets: 24 hours

    Card Payments: 3-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 72 hours

  • Withdrawal Limit

    GBP 3,000 per week, GBP 6,000 per month
  • Affiliate Program

    Excel Affiliates
  • Restricted Countries

    • Afghanistan
    • Algeria
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Austria
    • Belarus
    • Belgium
    • Belize
    • British Virgin Islands
    • Bulgaria
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Christmas Island
    • Croatia
    • Cuba
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • France
    • French Guiana
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Greece
    • Guadeloupe
    • Hong Kong
    • Hungary
    • Iran
    • Iraq
    • Israel
    • Italy
    • Laos
    • Libya
    • Lithuania
    • Luxembourg
    • Malaysia
    • Martinique
    • Netherlands
    • New Caledonia
    • North Korea
    • Poland
    • Portugal
    • Romania
    • Russia
    • Réunion
    • Saint Martin
    • Saudi Arabia
    • Serbia
    • Slovakia
    • Slovenia
    • Spain
    • Sudan
    • Sweden
    • Switzerland
    • Syria
    • Trinidad and Tobago
    • Turkey
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Vanuatu
    • Zimbabwe
  • Casino Type

    Instant Play, Mobile, Sports
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    British pounds sterling, Euros, Canadian dollars, New Zealand dollars, US dollars
  • Languages

    English, Finnish, French, Japanese
  • Licences

    UK Gambling Commission, Malta Gaming Authority
  • Company

    ProgressPlay Limited
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

  • Deposit Limit Tool

  • Wager Limit Tool

  • Loss Limit Tool

  • Time/Session Limit Tool

  • Self-Exclusion Tool

  • Cool Off/Time-Out Tool

  • Reality Check Tool

  • Self-Assessment Test

  • Withdrawal Lock

  • Self-Exclusion Register Participation

Suggest an edit

Monster Casino Reviews by Players


Write a review
sophie160 1 review
United Kingdom
Reviewed on June 2, 2021


Been waiting 10 days now for them to verify my account and withdraw. Keep getting the same response 'we have raised the issue with the payment team / documents team' they never respond to emails and seem like everyone else is have the same issue...
I'm getting nowhere ! First withdraw was fine, now withdraw £2000 and I have to verify and I've heard nothing! And now they are ignoring my messages on live chat too!
winfor 1 review
United Kingdom
Reviewed on May 20, 2021


All good until the time you'll try to withdraw some money... then be prepared for an endless loop from live help... Even when you send the papers they need ur not gonna have any reply...
Ah don't forget to mention that str8 away they limit your account... I don't even know how these places got licence... I'm feeling soon ill need to report my issue to resolver and ukgc if they continue like this...
Dear Winfor,

Thank you for playing at Monster Casino.
In order to abide by the regulations, there may be certain limits and some documentation may be required to submit. I understand this may be inconvenient but it's important to be compliant with the regulations. These processes are in place to avoid any breach of rules and followed for all the players. If you could DM us your Username and email id I can check what is the status of your withdrawal and get back accordingly.
ahlvik45 1 review
United Kingdom
Reviewed on April 11, 2019


The theme & logo of the casino just caught my eye. I won some amount and was able to withdraw all my money without any hassles. And the best part is customer support is really helpful when it comes to queries on bonuses & withdrawals. I played all my money on Live Casino games and had nice experience.


I guess they can have more variety on live casino games.
DanielBale 1 review
United Kingdom
Reviewed on April 10, 2019


Good collection of games, free 5 bonus and live chat support were good! Worked well on mobile and got quick response from CS! Withdrawals were reasonably fast. Good casino overall


Wagering requirement bit on the higher side, but can understand that to avoid bonus hunters ha! Also, no bonus on live casino games.
Aceflyingace 4 reviews
United Kingdom
Reviewed on January 2, 2019


They had ‘one’ or ‘two’ games I like.. Their deposit process is quick.


The majority of the games I like and play a lot are not available on this site like Primal megaways, Polterheist, jack hammer2, blood suckers .... the list goes on... only slots are pretty low rtp (except for the odd one or two) with bad bonus %. The wagering requirements are insane, 30 deposit, 3000 wagering requirements..! Worst wagering requirements I’ve come across, got frustrated by how long I had in front of me and wasted away my winnings to get away from the site and play and one I trust and use often.
vibrant 7 reviews
Reviewed on December 11, 2017


Good Choice of Games (no Play n Go so loses a star - My Fav) nicely laid out site.
I turned £25 in into £150 - cash out was simple and quick. App also nice and quick.


No sort by provider which is always a bugbear! But lots of casinos are guilty of this!
Diamondmines 2 reviews
United Kingdom
Reviewed on June 18, 2017


Can't think of anything other than making a deposit was fairly painless.


Withdrawals seem purposely delayed, it took 4 x weeks to finally get my money out. Especially unhelpful the customer support is almost non-existent.
Hi Diamond Mines,

Thank you for your Feedback,

We would really appreciate if you can share your username/Email id you have registered on the casino? we will cross check with our support team & help you out to solve the issue,

Thank you for playing at Monster Casino!
Reviewed on June 16, 2017


Have to say I really like this casino. Id verification was quick 2 days max I think. Had a couple of nice wins and paid through visa 3 days later in the bank. Great choice of games so overall I think its a very good site.


They have some type bonus at the the minute with 100x wagering which is crazy. Live chat can be a little slow but is ok for a new casino. More good stuff than bad:)
devildart 11 reviews
United Kingdom
Reviewed on May 19, 2017


Good choice of games but thats about it, I can't really say anything else positive about the site, Customer support is poor and they don't seem to have any care at all towards their customers.


Withdrawal requests can't be made until you provide the site with documents but even after depositing for over 2 months they still do not let you know this until you try to withdraw any funds. Customer support is only online at certain times of the day so not 24 hour and takes quite a long time with online support to first get any reply and then dealing with them. Site to avoid if you wan't a site that plays fair and by the rules and laws regarding withdrawals.
Hello Devil Dart,

Thank you for your feedback,

It would be really helpful if you can share your Email id/Username you used for registrating/depositing on the casino.

We will cross check with our support team & help you to solve the issue.

Thank you!
FrozenFish 28 reviews
Reviewed on April 22, 2017


Fast and easy to deposit. Good first and second deposit bonuses. Relatively fast customer support.


Not many Jackpot games. The biggest issue as I have experienced is that cames crashes. A few spins and then the game "is not available". This happend several times. Customer support asked gave me a standard answer to clear my cache - and I did - but still the (NetEnt) games crashed. After reading others experience, I see that it is a problem that MonsterCasino have. The only game I could play with no interruption was "300 Shields". Overall I do not get a particularly "good feel" about the casino, so I have played my last euros there.
Hi Frozenfish,

Thank you for your feedback.
we will try to reproduce the issue and resolve it at the earliest.

Why are you reporting this review?

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