Monster Spielothek

Been waiting 10 days now for them to verify my account and withdraw. Keep getting the same response 'we have raised the issue with the payment team / documents team' they never respond to emails and seem like everyone else is have the same issue...
I'm getting nowhere ! First withdraw was fine, now withdraw £2000 and I have to verify and I've heard nothing! And now they are ignoring my messages on live chat too!

All good until the time you'll try to withdraw some money... then be prepared for an endless loop from live help... Even when you send the papers they need ur not gonna have any reply...
Ah don't forget to mention that str8 away they limit your account... I don't even know how these places got licence... I'm feeling soon ill need to report my issue to resolver and ukgc if they continue like this...

Monster Spielothek

21. Mai 2021

Dear Winfor,

Thank you for playing at Monster Casino.
In order to abide by the regulations, there may be certain limits and some documentation may be required to submit. I understand this may be inconvenient but it's important to be compliant with the regulations. These processes are in place to avoid any breach of rules and followed for all the players. If you could DM us your Username and email id I can check what is the status of your withdrawal and get back accordingly.

The theme & logo of the casino just caught my eye. I won some amount and was able to withdraw all my money without any hassles. And the best part is customer support is really helpful when it comes to queries on bonuses & withdrawals. I played all my money on Live Casino games and had nice experience.

I guess they can have more variety on live casino games.

Good collection of games, free 5 bonus and live chat support were good! Worked well on mobile and got quick response from CS! Withdrawals were reasonably fast. Good casino overall

Wagering requirement bit on the higher side, but can understand that to avoid bonus hunters ha! Also, no bonus on live casino games.

They had ‘one’ or ‘two’ games I like.. Their deposit process is quick.

The majority of the games I like and play a lot are not available on this site like Primal megaways, Polterheist, jack hammer2, blood suckers .... the list goes on... only slots are pretty low rtp (except for the odd one or two) with bad bonus %. The wagering requirements are insane, 30 deposit, 3000 wagering requirements..! Worst wagering requirements I’ve come across, got frustrated by how long I had in front of me and wasted away my winnings to get away from the site and play and one I trust and use often.

Good Choice of Games (no Play n Go so loses a star - My Fav) nicely laid out site.
I turned £25 in into £150 - cash out was simple and quick. App also nice and quick.

No sort by provider which is always a bugbear! But lots of casinos are guilty of this!

Can't think of anything other than making a deposit was fairly painless.

Withdrawals seem purposely delayed, it took 4 x weeks to finally get my money out. Especially unhelpful the customer support is almost non-existent.

Monster Spielothek

28. August 2017

Hi Diamond Mines,

Thank you for your Feedback,

We would really appreciate if you can share your username/Email id you have registered on the casino? we will cross check with our support team & help you out to solve the issue,

Thank you for playing at Monster Casino!

Have to say I really like this casino. Id verification was quick 2 days max I think. Had a couple of nice wins and paid through visa 3 days later in the bank. Great choice of games so overall I think its a very good site.

They have some type bonus at the the minute with 100x wagering which is crazy. Live chat can be a little slow but is ok for a new casino. More good stuff than bad:)

Good choice of games but thats about it, I can't really say anything else positive about the site, Customer support is poor and they don't seem to have any care at all towards their customers.

Withdrawal requests can't be made until you provide the site with documents but even after depositing for over 2 months they still do not let you know this until you try to withdraw any funds. Customer support is only online at certain times of the day so not 24 hour and takes quite a long time with online support to first get any reply and then dealing with them. Site to avoid if you wan't a site that plays fair and by the rules and laws regarding withdrawals.

Monster Spielothek

28. August 2017

Hello Devil Dart,

Thank you for your feedback,

It would be really helpful if you can share your Email id/Username you used for registrating/depositing on the casino.

We will cross check with our support team & help you to solve the issue.

Thank you!

Fast and easy to deposit. Good first and second deposit bonuses. Relatively fast customer support.

Not many Jackpot games. The biggest issue as I have experienced is that cames crashes. A few spins and then the game "is not available". This happend several times. Customer support asked gave me a standard answer to clear my cache - and I did - but still the (NetEnt) games crashed. After reading others experience, I see that it is a problem that MonsterCasino have. The only game I could play with no interruption was "300 Shields". Overall I do not get a particularly "good feel" about the casino, so I have played my last euros there.

Monster Spielothek

27. April 2017

Hi Frozenfish,

Thank you for your feedback.
we will try to reproduce the issue and resolve it at the earliest.