Page 18 – Player Reviews for Melbet Casino

I have tried to connect to live chat to have my account closed due to a gambling problem but can’t ever seem to connect. I emailed the general enquiry email address listed and was told to email another email address which didn’t work. I was supplied the correct email address and once again asked for my account to be closed. I have been told I have to verify my identity with photo ID and all normal verification documentation in order to close my account for any reason. These documents are not required to make a deposit but apparently are required to make sure I’m a real person in order to close my account. The customer service at Melbet is extremely poor and If it is this much drama to close an account for a gambling problem, imagine making a withdrawal.

The slots variety is great, and If I can use skrill I may play there. The chat support said me that was a technical problem, then asked again min later and they said me that isn't possible to use skrill. So I decided to close my account, and they can't.

I want to close my account, cant deposit here. They said me that they can't because I need to send my personal ID photos. I don't know why? if I didn't deposit. In the meantime, I was searching in the terms and conditions and can't find anything about it. So contacted the chat support and they still can't answer what I asked about to close my account. Never happened anything like this when I want to close my account.

Rarely write a review unless the casino is too good or too bad in my eye.
This casino offers super withdrawal when you win (other casino might take days). I just had to wait for few minutes and the money is already in my account! The games are plenty, I can find all the games I usually play there.
If you are looking for casino with fast withdrawal, not the one taking days to weeks verifying your documents, this is the one.

Nothing good to say, nothing works, I cashed in and went to slots, but every single slot I click says "this game is not avalilable to you right now" So I have cashed in and cannot do anything with the money.

Withdraw limits are too high so once you realise nothing works you can't get your money back. All the live chat does is provide an email, they don't actually say anything they just link you to an email.

Once emailed you get a response in Russian even though you spoke in English. So this place literally has 0 support. 0 ability to play the slots and 0 ability to get your money back. -10 / 10 . Avoid at all costs. [Unless you are Russian?]

Not a single bad experience at this quality casino with excellent support and really good games. Cash gets paid quickly and I have never even had to email them.

Melbet is actually a bookie and this is probably the reason why there is no casino deposit bonus available at all! But the casino section is really impressive. I don't know the exact number of slot games they have but there are definitely a few thousand. Games from 92 provider...i love casinos with game libraries like that. I think it is a pity that there are only a hand full of casinos which offer such a variety of games! I had no technical problems...all games I played ran as they should.

Surprisingly my cashout request was approved and completed after only one hour!! No account verification no document request... I would give melbet 10 stars but there are unfortunately two big negative points which destroy that perfect rating...

I totally agree with ghettobird...Melbet got one of the worst live support I have ever experienced!

The second negative point is the strange country restriction question...Askgamblers warns me that Melbet Casino is restricted in my country...the lcb.org review says: players from Germany are accepted at this casino...?
The terms & conditions at Melbet casino say:
Users from the following countries will not be allowed to register on our website: Germany (and a few more)

But I was able to register an account at Melbet I was able to deposit and to cashout. So either they have simply forget to update the t&c's and german players are now accepted at Melbet or
they let players from restricted countries register and play and if they try to cashout a huge winning they don't pay them of....but of course that's just my guess.

I like the fact they have a huge amount of suppliers of different games. To make a deposit is quite easy and doesn't cause much issue.
Most games are working.

This is the worst casino I have ever played at when it comes to customer service. They have a chat, but when you ask a question they never answer, they barely understand english. Withdrawals are impossible to do. You cant take out with the same you used for deposits, bank withdrawal doesn't exist. Even a simple thing as closing your account is basically impossible.
I would like to warn anyone planning to use this casino to stay away. You will just get frustrated