Melbet cashback 667 SAR disappeared
Hello AskGamblers Complaints Team,
I am submitting a new detailed complaint because my previous complaint was rejected for insufficient information. The reason was that my video and images failed to upload on your website because the file names were in Arabic, so you received the complaint with no evidence. Now I have uploaded all evidence to Google Drive with public access.
Google Drive evidence folder:
https://drive.google.com/drive/folders/1Q5zvzeEMLwpKbCIPqEZgesv3YcBtnqBL
My Melbet account username is: PUT YOUR MELBET USERNAME HERE
Details of the issue:
On 10 July 2026 I received a Weekly Cashback of 667.59 SAR into my Melbet account. On the same day I contacted Melbet live support to ask if I can withdraw it. Agent Wadih confirmed clearly that the 667.59 SAR cashback is withdrawable and does not require wagering. I have a screenshot of this chat and it is also visible in the video. Shortly after that confirmation, the 667.59 SAR disappeared completely from my account without any bet or withdrawal from my side. My main balance became only 0.15 SAR. When I contacted support again, they changed their statement and said it was a bonus and expired, which contradicts the first confirmation.
What the evidence shows:
Video file is a full screen recording. It shows my account balance with 667.59 SAR cashback, then I open the cashback history, then I open the chat with Wadih where he says it is withdrawable, then I refresh and the balance is 0.15 SAR and the cashback is gone. Screenshot 1 shows the cashback 667.59 SAR credited. Screenshot 2 shows the chat with Wadih confirming it is withdrawable.
My request: Please contact Melbet and ask them to return the 667.59 SAR to my account as it was confirmed to be withdrawable before it disappeared.
Thank you,
< full name removed >
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