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Magical Spin Casino is closed, please try these instead:

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Magical Spin Casino

Player Rating 97 reviews
6.5/10
97 reviews
Complaint Response 44 complaints
2 days avg. 44 complaints
What we like
  • Instant Play
  • Mobile friendly
  • Live chat 24/7
  • Live casino
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Magical Spin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.magicalspin.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Portuguese, Spanish, French, Italian, Hungarian, Greek, Russian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Magical Spin Casino is an online casino powered by leading industry suppliers like NetEnt, Elk Studios, NextGen Gaming, Playson, and Booming Games to name a few. Players can enjoy a safe online environment as all games are accessible through instant play mode or through their mobile casino. The site is also available in several languages which include English, Spanish, French and others. Magical Spin Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Due to legal restrictions, players from Belgium, the Czech Republic, Montenegro, Italy, Romania, Spain, the United States, and the United Kingdom, won't be allowed to register an account at Magical Spins. For a complete list of prohibited countries, please refer to the 'More casino details' tab.

Mobile Gaming

Magic Spin also provide a fully optimized mobile casino available to players on both smartphone and tablet devices. No app is required as games can be played straight through a mobile browser.

Security and Fairness

The casino employs SSL encryption to ensure players’ personal and financial details are kept secure at all times.

They also use a random number generator so players get random and fair outcomes every time they play.

StallCation

Complaints

Read the complaints other players have left for Magical Spin Casino. Learn more about complaints.

Show all complaints
Magical Spin Casino - Refuses a withdrawal without any notification

Hello @AskGamblers,

I've had a terrible experience with the Magical Spin casino.

I've had a pending withdrawal since 11.08.2023 after I completed a wager of 7500 EUR and decided to withdraw my winnings of 2000 EUR. I've reviewed all their policies and there's no written processing time frame for withdrawals. I've followed all rules and have not gone over the maximum bet of 7.5 EUR.

The chat support is not helpful, they only said to contact [email protected]. I've done this for the past week (several times). They do not reply at all. The chat said on Tuesday that the payment will be processed this week. But it was cancelled yesterday, without even notifying me why it is cancelled, is there any issue or what is the case?

The funds are credited back and now the chat support says next week the processing will happen but they cannot confirm anything and to contact the Finance department again. I've done this but they don't reply and do not provide any specific processing time frame. So the payment is again pending without any idea when it will be processed.

This is a horrible experience as you don't get any answer. The chat is referring you to a non-responsive mailbox. I've sent several emails over the past week. My experience with other casinos (who process payments during working days) is that you won't wait more than 2-3 days to get a payment, or if it is more (technical issue, verification issue etc.) they will provide any solid explanation and give a proper time-frame. Here, this is not the case. May payment was pending for 6 calendar days and just got cancelled without any information - no email, no message, nothing. If I did not log in to check, I would have no idea. My account has already been verified but I contacted the Verification team on 11.08.2023 just to make sure it is fine and the payment is not pending for additional verification. I've not heard anything back from them as well since last Friday.

I am a patient person but haven't heard anything from the team processing the payments, no solid information on their site (policies) regarding processing time-frames, which is what makes me raise this complaint. As my winnings are basically locked on their site and they do not help in any way to understand what I could expect and when. I've attached files confirming the cancelled payments (with no notification), the new ones, payment history etc. (private).

Please review this complaint and help me get this resolved.

Best regards,

Gubkibet

staus Resolved

Complaint Statistics

Resolved 39
Avg. Amount $ 1,376
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
6.5/10 97 reviews

Top reviews from our players

I registered my account in July 2017 and have enjoyed playing at Magical Spin ever since. The amazing variety of different slot games and unique online casino design make it fun and exciting. Also, I love all the promotions offered too.😄

Honestly, my only real criticism is that my account is not shown in Canadian dollars. Euros presently. Also, the deposit options are limited but still available. With so many online casinos to choose from ... Magical Spin is one of my favorites.

Hi CANDABEAR, We thank you for your nice review and do know I may passed on your feedback to our team. Levi H Communications manager.

user avatar

When I signed up Magical Spin casino was really a 'small' casino. Just a few providers... No big brands (PlaynGo, BTG, etc) They really expanded their slot collection. Now you can find providers a decent casino should have! My verification was fast. This casino was also the first casino I ever withdrawal a no deposit bonus (50Eur) only payout happened really slow (pending time, weekend) but in the end, I did receive it. Lots of bonuses on regular basis no deposit/deposit.

Livechat is not available 24/7. Dutch speaking livechat could have some more time online.
Their pending time is high. I prefer a casino without pending time and instant payout(E-wallets)

Hi MANISK, We thank you for your feedback. We are working on pending times and providing better support service at the moment. We are trying to make many changes to better serve our players. Levi H Communications manager.

user avatar

Awesome casino, gives out lots of free bonuses to keep there players coming back. Friendly live chat. Fast payout... and very wide range of game providers

Hi RIX011, Thank you so much for such an amazing review. We wish you great success and fortune at the casino. Levi H Communication manager

user avatar

They have many providers and newest slots.
The support team is very friendly.
Fast payouts.
Many good promotions.
The casino looks good and is very clear.

There is actually not much that i dislike except maybe that they dont have a few providers i like to play ,though they have many other good providers.

Hi MDFR23, Magical Spin brand is always trying to stay up-to date and current within the casino market. We appreciate your comment and feedback. It would be great if you could send us a email to [email protected] with your preferred games providers. Thank you. Levi H Communications Manager.

user avatar

I like that this casino offers a wide range of games. And customer service is quick to respond to any questions/problems you have. They also have a variety of bonuses.

I don't like the fact that min deposit is $30, and that you can only play bonus funds on bonus games which isn't a lot to choose from, maybe if they fixed these 2 small problems I might play there slot more.

Hi LEMON13, Thank you for the information and feedback. Do know, you are able to deposit as low as 10 Euros at this time. I have forwarded your other input over to the proper team also for review. Levi H Communications Manager.

user avatar

Magical spin have a very slow and difficult verification. They, also, don't accept non-English ID. I know it's their rule, but It can be trouble for some players. I'm waiting 9 days and they didn't respond still. They cancelled withdrawal without notice and player need send email or ask them in live chat about reason. Their live chat inactive at night. I filled contact form, but they never respond on my question.

Hi MEMDEAD9S5, You're welcome to send me a private message here through Askgamblers and I will look into this for you. Levi H Communications manager.

user avatar

Easy access and very fast payouts. Lots of deposit methods available too and fantastic Customer service. Lots of different bonuses and well promoted...

Nothing found yet. Just the language setting could be bit better. But Otherwise i have not made any negative experience with this casino..................

Hi KAT247, Thank you for taking the time to give your feedback much appreciated. Levi H Communication Manager.

user avatar

Hi there all,

I like the many providers at magical spins, I'm a real slot lover.
And the site is very clear and user friendly.
The agents in live chat are very nice, quick and they know all about the promotions and tournaments witch are available at the time.

Greetings,

Thomas

Hi there all,

The only thing why I don't play there more often is because I can't deposit €10,- to play for low stake.

And I think ( and I think all casino's should) that the live chat should be available for 24/7.

Hi Thomas, We really appreciate your feedback and will pass this on to the team. Levi H Communications manager.

user avatar

Wide range of slots and software. Easy access and very fast payouts. Lots of deposit methods available too and fantastic Customer service. Lots of different bonuses and well promoted.

Nothing found yet. Just the language setting could be bit better. But Otherwise i have not made any negative experience with this casino. First time i played i won 3000 eur

Hi Tasitalia, Thank you very much for your review. May I ask about the language setting? Do you mean that it could be more visible? Look forward to hearing from you. Levi H Communications manager.

user avatar

I think the payout is under standard. Customer Service is never available. I sent email. I unsubscribed a 100 times and still get their email. Not recommended

I think the fast site setup. To much offers not attractive enough. But try it and maybe more lick to you ho try it Or want to try it's safe that's for sure

Hi Wijmpje26, Thank you for your honest feedback. I was sorry to read that your experience was not pleasant and please know, We are working hard to gather information to help us improve our service. Additionally, we are expanding our support to better serve our players. We wish you much success and many winnings. Levi H Communications manager.

user avatar

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