- Home to lots of software providers
- Multiple payment methods available
- Live chat available
- Games are mobile friendly
- Limited live chat hours
- Customer Support
- Responsible Gambling
Bank Transfers: 3-5 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 0-72 hours
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
Lucy's Casino is a fun online casino where players can relax and enjoy their favourite games from slots and tables to lotto and sports. A number of different software providers are on the roster here, including but not limited to, Pragmatic Play, Spinomenal, Betsoft, GameArt and Wazdan. The site caters to an international player audience and is available in English, German, Finnish, Norwegian, French, and Portuguese. Players can enjoy the casino instantly through virtually any device and web browser. Lucy's Casino is licensed and regulated by the Government of Curacao.
Restricted Countries and Territories
Due to legal stipulations, the casino cannot accept players from all countries. Some of the restricted countries and territories include Afghanistan, Cuba, Finland, Hong Kong, Italy, Malta, Sweden, and the United Kingdom. All restricted countries are listed under 'More casino details' so study this section before proceeding to the casino.
The casino caters for players around the globe thanks to many of the industry's most popular video slots. There are lots of software vendors to choose from which should suit the needs of any player.
The user-friendly lobby design allows players to find their favourites using the live search function or browse games per the provider. Players can try their luck on games like the Safari Sam Slot, Mighty Kong Slot, Pinocchio Slot and At the Movies Slot.
Since there are so many different providers here, there are naturally lots of table games, too, including variations of Blackjack, Baccarat, Roulette and Poker. Players who like to use strategy to win may like trying their hand at these tables and should check which games best suit their minimum and maximum stakes.
The casino also has some video poker games for those who are into card games more. These include Tens or Better and Royal Court, among others, and can be found in the casino lobby.
Other games in the lobby include sports betting options and virtual games.
Their live casino is home to additional games, only they are far more immersive and provided by live giants like Vivo Gaming. These games do not run on software like the rest; instead, each of them is hosted by real-life dealers and streamed from a live studio. Players can get close to the action with croupiers and bet against other players in a live environment or face the dealer.
Lucy's Casino is also available for games on the go. The site supports almost any mobile device so players can even enjoy the casino in the comfort of their own homes, via their smartphones or tablets.
Just like the web version, there are lots of games to choose from and many of the features are the same, too. No app is needed so players don't need to download additional software; they can simply log in or sign up through a compatible mobile browser.
Anyone who needs help and assistance can drop the casino a line using their live chat facility. However, the facility has limited working hours, from 09:00-01:00 CET. Outside of live chat working hours, players can send an email and do so in a number of languages, including English, German, Spanish, Norwegian, and Finish.
Security and Fairness
When it comes to security there are no issues here. The casino uses industry standard encryption methods which are backed up by the latest firewalls. This means any kind of sensitive information will always be stored securely and kept encrypted during transmission.
Game results in slots and table games are always unbiased as they are determined by a random number generator, meaning that players can rest assured they are getting fair results every time they wager.
Recommended by experts
Lucy’s Casino have many classics I enjoyed in other casinos before so I had an easy time acclimating. I started with the free spins enchantment and got to play Madam Destiny Megaways. The bonuses are quite straightforward, too, so I quite enjoyed the experience.
I don’t think I could push myself to claim the welcome bonus. $25 seems so high. I would also like to question why table games only contribute 20% of the bonus? That’s my favourite type of game and I feel discouraged from playing them.
Lucy's Casino has a lot of potential for a beginner's casino. I love all the games they have right now and the bonuses available are also great for them.
The selection of slots could be better. I'm a big slot game gambler so it's a shame that some of my favourites aren't here. The available table games are good enough to cover for it but still wish it could be better.
After experiencing some tech difficulties on my computer, the support staff team were fantastic in helping me sort things out and get things up and running again. I’ve made a couple of withdrawals and have seen that the transactions run smoothly. Thank you, Lucy’s Casino!
After trying a few different online casinos out there, I was impressed with this one. The registration process was quick and straightforward, and it’s easy to use e-wallets, credit cards, and cryptocurrency – whatever you’re playing with.
The support staff have been helpful and helped me out with some tech issues on my computer.
Now that Ive done a few withdrawals I can see that the transactions do run smoothly.
Responses can be slow and the kyc process is a bit drawn out.
Whilst Ive only made about four withdrawals they didn't arrive in three days as they told me but they took more like four days to complete.
I dont usually write reviews as i have had some kind of response from casinos. Good looking site in first, good games ect. But this site is not good as it looks like
They don't have live chat.
They don't answer your mails.
They don't process your withdrawals in 48 hours as they say.
7000/month limit but you wont get it.
I play in this site more than once a day and I have seen some good games and the focus on slots is a good idea. There are many sites out there that have a wide variety of games but this one was designed for slot games, and that makes it easy for a lot of players to use this site alone since it is good for slots. You can save a lot of time by using this site than any other online casinos out there. That is a good idea I would want to praise this site for. On top of that, their fun deals and bonuses have also been attractive for me and I like it as well.
Probably the downside for this site is the lack of good games to play. Sure, there is a focus on the slots, but most of their games are released like one or two years ago. There are a lot of new slot games every day and I think there is no way that they cannot get them right away. Another flaw for this site is the fact that they cannot give a proper flow when it comes to their transactions and real time deposit updates. That is just bad for any online casino that focuses on slots - where people mostly go for quick deposits and withdrawals more than once a day. They better update this one right away or they will lose lots of followers.
Easy to deposit and verify papers - and less than 12 hours withdrawal by wire. Managed to win the first time I played here which never happens to me so was a nice way to start the week!
The mobile option is not the nicest. Something about it just isn't 100% in terms of the navigation but still - did not affect the game experience at all.
It is nice that there are some sports betting markets if ever you get tired of playing casino games. If you are a fan of jackpot games like I am, there is a specific category for it so you won’t really have to explore the site just to look for them. As a crypto user, it is great that there is crypto bonus.
Did not have a difficult time when it comes to withdrawing and depositing funds. Most of the games are made by known developers. However, I am not really familiar with them. I think it is better if they will add more popular games.
I would suggest you not play here. They have no live chat so the only way is send them a message but they don't respond.
I played and won enough for a withdrawal but the withdrawal was disabled till I get verified. I sent in all my documents but never hear back from them. Wrote them twice and still nothing, even to this day.
Anyway I went and blew my withdrawal because am tired of trying to deal with these kind of casinos and will not recommend this casino to anyone.
Lucy's Casino Complaints
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