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Lady Linda Slots Casino - Not paid my withdrawal

UNRESOLVED

Complaint Info

Disputed casino

Lucy's Casino

Amount

£ 500

AncaBrinzei United Kingdom
Posted on November 12, 2021

I've made a withdrawal on 30th of September of £500 and I still did not receive the money. I contacted them many times but they've been replying back with the same email everytime.


----- Original message --------

From: Ladylindacasino Support

Date: Mon, 8 Nov 2021, 11:27

To: < first name removed >

Subject: Re: I am still waiting for the withdrawal made on 30.09. How long?

Dear < first name removed >,


Thank you for contacting Ladylindacasino's Support Team.


We are working hard to get this resolved and for the money to show in your account. Just so you are aware, the process is slightly longer as we use foreign banks and wire transfers from a different base currency so we need to be 100% sure the money when sent will hit your account in full and in your currency and that its not bounced back and the process has to start again, I truly feel your frustration and rest assured we are doing all we can to get you paid as quickly as we can.



Kind regards,


Support Team



It is too long already and the last email I sent to them was 2 days ago asking about it but I did not have any response back. It's more than one month and a half waiting for my withdrawal to be received.

AskGamblers
Posted on November 16, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

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