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Lady Linda Slots Casino - Payments delay

UNRESOLVED
Complaint Info
Disputed casino Lucy's Casino
Reason Delayed payment
Amount £ 1970.18
MiFein14 United Kingdom
Posted on October 19, 2021

I joined Lady Linda Casino in July and really enjoyed the site, great games and regular wins. I made 9 withdrawals up to the beginning of September all of which were delivered to my bank within 4-5 days after review. However, my withdrawal on 10 September did not and eventually arrived in my bank on 6 October, 26 days later. I made a further withdrawal on 1 October of £170 and still not received. I have another 4 outstanding withdrawals also and I'm worried I wont receive them.

I have emailed twice regarding this latest withdrawal but no response. There is no chat facility. I did get feedback for the 1 October withdrawal but it seems generic, i.e.:

You will receive your payment as soon as possible. As we are based overseas our checks take a little longer and we need to be sure the best method of sending winnings to ensure it arrives safely as it also is converted from foreign currency back to your currency. Please accept our apologies for the time its taking and be sure to know we are working on this.

There was no issue previously regarding foreign currency conversion.

I would be most grateful if you could help me resolve this with the casino. I attach the list of withdrawals.

MiFein14 United Kingdom
Posted on October 20, 2021

I've had a part payment this morning of £300 via Clear Bank. Thank you Lady Linda and Ask Gamblers. I look forward to receiving the remaining £1170 in the same manner.

AskGamblers
Posted on October 23, 2021

Dear Lady Linda Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

MiFein14 United Kingdom
Posted on October 26, 2021

I have today received a further payment of £500. I am optimistic that I'll receive the remainder of my withdrawals.

Thanks for this Ask Gamblers and Lady Linda Casino, it's a huge relief.

AskGamblers
Posted on October 30, 2021

Dear Lady Linda Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on November 3, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

MiFein14 United Kingdom
Posted on November 6, 2021

I'm happy to report that I have received a further 2 payments of 130 and 500 in the past week. There seems to be a period of just under a month between withdrawal and money going into my bank. I'm hopeful that my outstanding payments will all come through eventually. Thanks Ask Gamblers and Lady Linda. It's such an enjoyable site to play but the banking issue is really letting them down. Hopefully measures can be taken to resolve this eventually.

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