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Lady Linda Slots Casino - Outstanding Withdrawal of £450 since September and no response

UNRESOLVED
Complaint Info
Disputed casino Lucy's Casino
Reason Delayed payment
Amount £ 450
Posted on November 25, 2021

I submitted a withdrawal request on the 29/09/21 for the total of £450. A second withdrawal request was made a week on 06/10/21 to the value of £500 and both withdrawals were shown as “pending” on my account.

After several weeks of waiting, and after both withdrawal request had disappeared from my “pending withdrawals” page, I wrote to lady Linda casino to see what was happening and after several emails with no reply I received a generic response.

Unfortunately, they have been less than helpful in replying to my emails, and simply do not reply at all since the last reply they made.

On the 26/10/21 I eventually received my second withdrawal made on 06/10/21 of £500. I have since requested a further withdrawal of £500 which was paid out very quickly, however I have never received the withdrawal made on 29/09/21.

I have made numerous attempts to contact Lady Linda casino support both via their online contact form and via email direct asking if they could investigate why I am yet to receive the original £450 but have had no response whatsoever. Not even an acknowledgement of my email.

I am starting to think there has been some sort of error with my first withdrawal (I have never previously had any issues) but we are now approaching 2 months since my withdrawal request of £450, and since I have had two payments since I am not convinced given their lack of contact I am every going to receive this.

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I have tried and failed to contact Lady Linda directly but to no avail.

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