
Lucky 31 Casino
- 0-24 withdrawal timeframe
- Mobile-friendly design
- Live chat
- AskGamblers Certificate of Trust
- Few withdrawal methods
- Limited live chat hours 10:00 am - 00:00
Lucky31 Casino is an online casino with a variety of instant-play games for all kinds of players. The site is powered by Microgaming and Betsoft, as well as a live gaming with real casino professionals. Lucky31 Casino holds an online gaming license from the jurisdiction of Curacao. The casino has also received our prestigious Certificate of Trust.
Restricted Countries
Due to various laws and corporate decisions, Lucky31 Casino does not accept players who live in the United States and its territories, China, Hong Kong, Curacao or Turkey. Players in most other countries are welcome, as long as online gambling is not illegal according to the country's laws.
Virtual Games
Lucky31 Casino has enough games to satisfy even the most demanding of slot players. The game library features many famous video slot titles from Microgaming, as well as high-quality 3D video slots from Betsoft. Among these are Immortal Romance Slot, Under the Bed Slot, Thunderstruck II Slot, Heist Slot, Rhyming Reels series, True Illusions Slot, Break da Bank Again Slot, and Mamma Mia slot.
The selection of virtual table games at Lucky31 Casino is very large. More than 10 different blackjack variants and 8 different roulette variants are available. The casino also features baccarat, craps, red dog, and pai gow poker, as well as some specialties like Draw Hi-Lo, High Speed Poker, and Poker3.
Lucky31 Casino does an excellent job catering to its video poker players. The site features single-hand and multi-hand versions of several different variants, with each one offering a unique playing experience and favourable odds. Some titles include Aces & Eights, Jacks or Better, Deuces Wild, Joker Poker, and Bonus Deluxe.
Live Games
One of many unique things about Lucky31 Casino is its live gaming room. Here, players can enjoy a friendly game of blackjack, baccarat, or roulette hosted by a real dealer. All of the games are dealt in a professional manner and use the same rules typically found in land-based casinos. In fact, two of the roulette games are broadcast from a real casino floor in Dublin, Ireland.
Support
One of the areas that Lucky31 Casino excels in is its support department. Players can count on representatives being available 24/7 to answer any questions and provide assistance. For most inquiries, the most efficient contact method is their live chat, which is available directly through the Lucky31 Casino website. Alternatively, players can email the casino support desk and expect a reply within a few hours in most cases.
Security and Fairness
Lucky31 Casino takes all the necessary steps to ensure player safety. This includes the usage of SSL encryption whenever sensitive data is transmitted. Additionally, if the casino asks that a player submits verification documentation to prevent fraud, top-level management will evaluate all sensitive data using PCI-compliant methods.
All of the games offered by Lucky31 Casino have been proven fair through independent audits. This comes as no surprise, given that Microgaming and Betsoft are two of the leading online gaming companies. Due to its superb service, it's only natural that Lucky31 Casino is listed among our Certified Casinos.
Recommended by experts
Player Reviews


As I have to use 150 characters I'm trying to think of something positive to say about this shambles, but unfortunately I'm struggling. I suppose a positive is that customer service answer quickly.
Stay as far away from this casino as possible, whatever you do don't let them have a sniff of your email address as you will be harassed like you have never known.
The site allowed me to sign up even though I'm from the UK and UK customers are not accepted. So I ended up self excluding and still I'm receiving 20/30 emails a day, I've contacted chat twice and both times I've received the same message, "we've forwarded your request to the relevant department".
Yet still the emails come, I've received 2 in the time it's took to write this review.
I've reported them to the UKGC but they can do nothing as the casino doesn't have a UK license.
Please please please don't use this casino, there's plenty more out there. Give them your email address at your peril.

Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.
Now lets move on to some bad, and trust me there is plenty. SAM if you see this please implement changes.
. When you deposit it is completely random as to when the deposit will be added to your account, I deposited 50 x2 now and each time I have had to wait 30 minutes or hours for it to arrive.
. When you first launch a game, if you click fullscreen while the game is still loading the game won't load at all.
. When playing a slot, after about 100spins the site becomes really unstable and the game keeps crashing. it will pop up with there has been a technical problem please reload the game or contact support.
. I get logged out randomly while playing at the casino which is highly frustrating!
. Another bad thing is that the superpoints are worthless I spent over 80,000 super points yesterday and won less the £2 altogether.
. Superpoints free spins value are 10p a spin which is just pointless on top of that any winnings from superpoints have a massive wager on
. The live chat agents need to move away from automated responses and try to be a bit more helpful.
. I mentioned this in an earlier review and I have to mention it again. The promotions and free bonuses are non-existent on this site... I mean there is nothing to make we want to keep coming back, if it wasn't for sam trying his/her best to help after the last review I wouldn't have bothered.
. YOU NEED TO ADD MORE GAMES FOR UK BASED PLAYERS
Now two big issues,
1) I had over 2000 euros in the account over the weekend and couldn't withdraw because no one works that day... So I lost half of my winnings which is my fault but reversing withdrawals should be blocked in my opinion.
2) I believe the withdrawal amount I received was an incorrect amount and it was off by a lot.
So would I recommend playing here? Yes if you like a small few games... But there are plenty of better casinos out there
ps; I am still waiting for my 50 euro deposit to be added to my account.

UK players beware. Customer support will adamantly tell you you're allowed to register despite me telling them their own terms of use (paragraph 2.1.9) stating players from the UK are not allowed to register. The reason for this you can probably work out for yourself.

Does not hold a UKGC license and does not seem to know what one is! All they do is refer to their Master Gaming License CEG-IP / 2014-0112 license which is not a valid license for UK customers! They cannot legally accept customers from the UK without a UKGC license and are breaking the law by allowing customers from the UK to register! Let alone deposit! Complete scam of a company! I have reported them to UKGC and hopefully heavy fines and real restrictions will be headed their way!

The casino accepts UK players despite not being licensed in the UK. This is in direct conflict with UK gambling commission guidelines. Customer service typically reply with pre written template responses.
The casino is not able to accept deposits from UK players despite accepting them without the required UKGC license. Despite repeated attempts and multiple discussions with support the casino is unable to accept deposits.
There is also a very limited number of slot games available to UK players, if you can manage to make a deposit. Good luck with that!

Hello, very good casino especially for live roulette. can't say more because I only play roulette live..
and I never play bonus...
I have requested 2 withdrawal of 500 and 1000 euro.. 11/12/2019 was approved after 24hrs. I am waiting for my 500euro withdrawal to appear in my bank account. It has been 3 days now so hopefully, I will receive it this coming Tuesday for a 5 days wait.. and yesterday I requested 1000euro was approved just today so I will wait starting Monday to Friday next week..
When I receive all of my withdrawal to the exact time said then I will continue playing here..
Just for the bank transfer I hope it will be faster than 3-5 days to receive the money.. or maybe because its the first time and next time will be faster?
I just hope that deposit is possible while waiting for the withdrawal to be approved so I can just continue playing in this casino while waiting for it instead of playing to sister company but it's ok since its the same owner.

Non compliance with Spanish Laws. Accepts players from Spain. They don't have the necessary license to operate in Spain, granted by the Spanish Regulator. They operate using a Curaçao license that is not valid in Spain. I have informed the support team about it. They don't seem to care.
You can deposit by Klarna in seconds, but you don't have Klarna to withdraw. Makes no sense.
Lucky31 casino was established in 2012, funny I only came across it last year sometimes when it even has a certificate of trust, as you know whenever you look for some new casinos, you look for ones that can be trusted. I guess we do not use the filter to show casinos with trust certificates, right? Not even sure AG has this feature.
Anyways I signed up and if not mistaken I was offered 10 free spins to try, but did not make it to the bank with any winnings and I claimed the welcome bonus they offered me for a minimum deposit of $10, but the bonus wagering of x30 D+B was very high I got the feeling this deposit will just be buying me playtime.
I contacted support to double check the wagering and they confirmed its in fact on the D+B. Live chat was quick to respond but the down side is they are limited with live chat hours and not 24 hours as others.
Game selection speak for itself, as it has almost every game one would need to have a good time, however Big Time Gaming and Push Gaming is missing. If they get that – I would make more deposits here, since the minimum is very low. They also need to work on the filtering system for slots, maybe add ''New Games'' and ''Providers'' tab for filtering as everything is just under slots section.
The claiming of bonuses using e-wallets is great as well, given with new changes you hardly get these offers with e-wallets with most new casinos. E wallets are always restricted and for us haters of credit cards it makes life difficult.
I hope to make a withdrawal here, since I believe its within 24 hours, I cannot say, but I would like to see a few hours withdrawal processing times in future. I still not get why casinos have 24 hour pending times, especially when playing with straight deposit cash. If bonuses are claimed, then I believe the pending should be suitable.

+Site is simple look and easy to use, mobile and desktop.
+Support is friendly and semi fast (email).
+Finnish language site.
+Not too many games restriction as playing bonus money.
I won some money. Verification process took about 24 hours and was completed. I have made my first withdraw Tuesday night so it has been now like 42 hours. I understood that the pending time for withdraw process can be up to 72 hours. So waiting for that to happen now and we will see if its correct :)
If the withdraw goes smoothly and by time, then I absolutely will be back at this casino and it then has my full recommendation.
-Missing some gaming operators as BTG etc.
-Withdrawal time could be a bit faster. Many casinos offer really quick withdraws this days.
-Livechat not 24 hours (not a problem for me but could be for someone)
Most up to date review.
Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.
- I am still get a lot of technical errors when loading slots or playing them. they replied to my previous review saying the replicated the issue and did not detect it however I am constantly running into stability issues !
- I had deposit issues on this website for over a month !!! issues being that it would say transaction declined and/or card limit reached. However I would have a new card verified and it was suppose to work. Live chat were no help in this matter
- Another massive issue. The depositing in this site is shocking one deposit might come through instantly, another might take a day to be added and most common of all transaction declined.
Would I recommend this casino. YES, why ? Well number one reason I received my withdrawal within one day of asking for it. The website looks clean with the red and white tone. However send me a nice bonus to make me want to come back as I will say they are plenty of other casinos out there.
PS live chat agents are great !
- Now I know casinos don't have to give out bonuses and so on but I haven't received a single bonus since I've played on this site, and I have wagered thousands ! If I ask live chat if I am eligible they say keep any eye out on your emails almost false promising a bonus.
- Their promotions are terrible ! They don't ever update them and the ones they do have are no good ! They have a promotion called reel of fortune and I didn't receive anything for that and by the way that has been on their site for about 3or4 months.