Lucky 31 Casino

Most up to date review.

Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.

- I am still get a lot of technical errors when loading slots or playing them. they replied to my previous review saying the replicated the issue and did not detect it however I am constantly running into stability issues !

- I had deposit issues on this website for over a month !!! issues being that it would say transaction declined and/or card limit reached. However I would have a new card verified and it was suppose to work. Live chat were no help in this matter
- Another massive issue. The depositing in this site is shocking one deposit might come through instantly, another might take a day to be added and most common of all transaction declined.

Would I recommend this casino. YES, why ? Well number one reason I received my withdrawal within one day of asking for it. The website looks clean with the red and white tone. However send me a nice bonus to make me want to come back as I will say they are plenty of other casinos out there.

PS live chat agents are great !

- Now I know casinos don't have to give out bonuses and so on but I haven't received a single bonus since I've played on this site, and I have wagered thousands ! If I ask live chat if I am eligible they say keep any eye out on your emails almost false promising a bonus.

- Their promotions are terrible ! They don't ever update them and the ones they do have are no good ! They have a promotion called reel of fortune and I didn't receive anything for that and by the way that has been on their site for about 3or4 months.

As I have to use 150 characters I'm trying to think of something positive to say about this shambles, but unfortunately I'm struggling. I suppose a positive is that customer service answer quickly.

Stay as far away from this casino as possible, whatever you do don't let them have a sniff of your email address as you will be harassed like you have never known.
The site allowed me to sign up even though I'm from the UK and UK customers are not accepted. So I ended up self excluding and still I'm receiving 20/30 emails a day, I've contacted chat twice and both times I've received the same message, "we've forwarded your request to the relevant department".
Yet still the emails come, I've received 2 in the time it's took to write this review.
I've reported them to the UKGC but they can do nothing as the casino doesn't have a UK license.
Please please please don't use this casino, there's plenty more out there. Give them your email address at your peril.

Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.

Now lets move on to some bad, and trust me there is plenty. SAM if you see this please implement changes.
. When you deposit it is completely random as to when the deposit will be added to your account, I deposited 50 x2 now and each time I have had to wait 30 minutes or hours for it to arrive.
. When you first launch a game, if you click fullscreen while the game is still loading the game won't load at all.
. When playing a slot, after about 100spins the site becomes really unstable and the game keeps crashing. it will pop up with there has been a technical problem please reload the game or contact support.
. I get logged out randomly while playing at the casino which is highly frustrating!
. Another bad thing is that the superpoints are worthless I spent over 80,000 super points yesterday and won less the £2 altogether.
. Superpoints free spins value are 10p a spin which is just pointless on top of that any winnings from superpoints have a massive wager on
. The live chat agents need to move away from automated responses and try to be a bit more helpful.
. I mentioned this in an earlier review and I have to mention it again. The promotions and free bonuses are non-existent on this site... I mean there is nothing to make we want to keep coming back, if it wasn't for sam trying his/her best to help after the last review I wouldn't have bothered.
. YOU NEED TO ADD MORE GAMES FOR UK BASED PLAYERS

Now two big issues,
1) I had over 2000 euros in the account over the weekend and couldn't withdraw because no one works that day... So I lost half of my winnings which is my fault but reversing withdrawals should be blocked in my opinion.
2) I believe the withdrawal amount I received was an incorrect amount and it was off by a lot.

So would I recommend playing here? Yes if you like a small few games... But there are plenty of better casinos out there

ps; I am still waiting for my 50 euro deposit to be added to my account.

Lucky 31 Casino

3 years ago

Dear MVPZOLLOW,

Firstly, we would like to express our sincere gratitude for your feedback and the time you took to provide an in-depth analysis of your Lucky31 experience!

Congratulations on your winnings! We are happy to hear that your withdrawal was approved in a timely manner and you were able to enjoy your winnings!

We also thank you for helping us establish the issue with the games in question, in order for us to keep our gaming library up to date.

We are very sorry to hear that you have had deposit issues while playing with us. Unfortunately, occasionally there can be delays with deposits which is usually caused by network traffic or banking delays.

With that said, we assure you that our Technical department is constantly working hard on improving our Deposit Methods and your feedback on the matter is much appreciated!

We tested the Fullscreen issue you reported on several of our providers' games, and were unfortunately unable to duplicate the error you reported. We will be thankful if you share with us a bit more information on our support email in order for us to be able to resolve the issue and further improve your gaming experience!

The same sadly goes for the issue with games crashing- we were unable to duplicate or establish the issue you reported.

We advise you to make sure you are using the latest version of your Browser and periodically clear Cache and Cookies, which usually tremendously improves our players' gaming experience.

We are very sorry to hear that you have not been lucky using your accumulated Superpoints in our SuperStore. The store itself is not a static addition to our casino page- it is often being updated and reviewed by our team in order to ensure that the bonuses we provide are useful and entertaining to our players.

Our support agents are always willing to help and I am more than certain that in case you have any inquiry whatsoever or are in need of assistance, they will do nothing but their best to help you by providing their knowledge and experience.

As for Promotions and Free Bonuses- we have promotional offers on a daily, weekly and monthly basis, which you are more than welcome to check on the Promotions page on our website. Additionally, we strive to provide interesting promotions via e-mail on a regular basis and we recommend that you check the promotional emails we send you frequently in order to make sure you do not miss any offer we have for you!

The same goes for our game library- we strive and are constantly working on making further additions to our library and providing the best possible gaming experience for our players. Any additions of new providers and games is announced precisely via our email send-outs.

As for the withdrawal delays during weekends you reported- kindly note, that most banking institutions are not operating during weekends, which, therefore, inevitably leads to the transactions being postponed for the next few working days. With that said, requesting a bank transfer withdrawal, for example, takes 3-5 working days to arrive, and up to 3 working days to be approved (usually much faster, which we are happy to hear was the case with your withdrawal which you mentioned in the beginning of your review). We are sad to hear that you lost a part of your winnings after cancelling your withdrawal. The option is in place, in case players change their mind about requesting a payment and you are more than welcome to not make use of it. We are certain that your withdrawal will be approved in a timely manner and the funds will be sent your way.

We will be happy to help you out in regards to the particular case, where you mentioned an incorrect withdrawal amount to help you resolve the issue, as unfortunately we are unable to establish any error on our end.

The same goes for your delayed deposit, which we hope you have received by now!

Once again, we thank you for the time and effort you put into your review!

We appreciate your feedback and will undoubtedly use it in order to further improve your casino experience!

We will be incredibly happy to have you at our casino in the future!

With Sincere Appreciation,
Roland
Lucky31 Team

UK players beware. Customer support will adamantly tell you you're allowed to register despite me telling them their own terms of use (paragraph 2.1.9) stating players from the UK are not allowed to register. The reason for this you can probably work out for yourself.

Lucky 31 Casino

4 years ago

Dear UNKNOWN201,
We appreciate your time for sharing your experience with us.

Therefore there're a few points to be explained, however, I can confirm that your account has been suspended as per the breach of our Terms & Conditions as per the referring paragraphs below.

Before any further do, I would like to mention at the registration point, every player is asked if agreed with our Terms and Conditions, having that said, no account is created if those terms are not in a common agreement.

*Referring to Paragraph 1.6 - Terms of Use*
1.6. These T&C come into force as soon as you click on the “Continue” button, by doing so You signify to Lucky 31 that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C.

Taking you along with the Terms of Use, the following paragraph clearly states in a very easy English reading, that you are the sole responsible for reading, agreeing, and accepting our Terms & Conditions.
1.10. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated on this page.

Furthermore, referring to paragraph 2.1.9 the Terms of Use of Lucky31 is very clear and at this point, we believe that you were full in accordance with it, and have decided to proceed with it, refers to residents of the United Kingdom and their allowance in our Brand.
2.1.9. You are not allowed to register if you are a resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, «« The United Kingdom »», Thailand, Vietnam, etc.

Having that all in mind, Lucky31 considers your account as a breach of all the Terms & Conditions above.
Taking the correct measures and enforcing the Casino rules.

We wish you the very best in the future.

Best regards,
Lucky31 Team

Does not hold a UKGC license and does not seem to know what one is! All they do is refer to their Master Gaming License CEG-IP / 2014-0112 license which is not a valid license for UK customers! They cannot legally accept customers from the UK without a UKGC license and are breaking the law by allowing customers from the UK to register! Let alone deposit! Complete scam of a company! I have reported them to UKGC and hopefully heavy fines and real restrictions will be headed their way!

Lucky 31 Casino

4 years ago

Dear KENNYK,
We appreciate your time for sharing your experience with us.

Therefore there're a few points to be explained, however, I can confirm that your account has been suspended as per the breach of our Terms & Conditions as per the referring paragraphs below.

Before any further do, I would like to mention at the registration point, every player is asked if agreed with our Terms and Conditions, having that said, no account is created if those terms are not in a common agreement.

*Referring to Paragraph 1.6 - Terms of Use*
1.6. These T&C come into force as soon as you click on the “Continue” button, by doing so You signify to Lucky 31 that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C.

Taking you along with the Terms of Use, the following paragraph clearly states in a very easy English reading, that you are the sole responsible for reading, agreeing, and accepting our Terms & Conditions.
1.10. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated on this page.

Furthermore, referring to paragraph 2.1.9 the Terms of Use of Lucky31 is very clear and at this point, we believe that you were full in accordance with it, and have decided to proceed with it, refers to residents of the United Kingdom and their allowance in our Brand.
2.1.9. You are not allowed to register if you are a resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, «« The United Kingdom »», Thailand, Vietnam, etc.

Having that all in mind, Lucky31 considers your account as a breach of all the Terms & Conditions above.
Taking the correct measures and enforcing the Casino rules.

We wish you the very best in the future.

Best regards,
Lucky31 Team

The casino accepts UK players despite not being licensed in the UK. This is in direct conflict with UK gambling commission guidelines. Customer service typically reply with pre written template responses.

The casino is not able to accept deposits from UK players despite accepting them without the required UKGC license. Despite repeated attempts and multiple discussions with support the casino is unable to accept deposits.
There is also a very limited number of slot games available to UK players, if you can manage to make a deposit. Good luck with that!

Lucky 31 Casino

4 years ago

Dear Vinny47,
We appreciate your time for sharing your experience with us.

I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations.

Furthermore, I would be happy to look into your case personally, to understand what was the reason, you could not place your deposit with us. Kindly send an email to our support - [email protected] with the subject of "AskGamblers/Sam".

I take the opportunity to remind you, we currently have over 600 Slot Games and dozens of Live Games available at your location.

Thank you once again for your feedback, as we're in constant improvement, obviously YOUR experience matters and make us improve where it's necessary.

Looking forward to hearing from you very soon.
We wish you the best in the future & be safe.

Regards,
Sam
Lucky31 Team

Hello, very good casino especially for live roulette. can't say more because I only play roulette live..
and I never play bonus...
I have requested 2 withdrawal of 500 and 1000 euro.. 11/12/2019 was approved after 24hrs. I am waiting for my 500euro withdrawal to appear in my bank account. It has been 3 days now so hopefully, I will receive it this coming Tuesday for a 5 days wait.. and yesterday I requested 1000euro was approved just today so I will wait starting Monday to Friday next week..
When I receive all of my withdrawal to the exact time said then I will continue playing here..

Just for the bank transfer I hope it will be faster than 3-5 days to receive the money.. or maybe because its the first time and next time will be faster?
I just hope that deposit is possible while waiting for the withdrawal to be approved so I can just continue playing in this casino while waiting for it instead of playing to sister company but it's ok since its the same owner.

Lucky 31 Casino

5 years ago

Dear Ryan08,
Thanks for sharing your experience with us!

Firstly we would like to congratulate you on your winnings!
We are very pleased that our Live Games met your expectations.

We did take a note of your feedback regarding the Bank Transfer Withdrawal and those were accordingly addressed to the responsible department.

Your feedback is extremely important since we´re in constant improvement, obviously counting with YOUR help and support.

Hopefully, soon you will be able to locate your withdrawal in your bank account & try your luck once again on Lucky31.

The Lucky31 Team remains at your disposal, in case you have any further question, don't hesitate to contact our Customer Support Agents.

Meanwhile, I wish you a lovely festive period.

Best Regards,
Sam
Lucky31 Team

Non compliance with Spanish Laws. Accepts players from Spain. They don't have the necessary license to operate in Spain, granted by the Spanish Regulator. They operate using a Curaçao license that is not valid in Spain. I have informed the support team about it. They don't seem to care.
You can deposit by Klarna in seconds, but you don't have Klarna to withdraw. Makes no sense.

Lucky 31 Casino

5 years ago

Dear Crawfall,

I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations.

I take the opportunity to remind you, one of the Brands Managed by the same group was not affected by your complaints or online threads, as you simply stated by your last correspondences, as you have received your withdrawal of 1.500€. That certainly proves the license we hold has nothing to do with your intentions as we are trusted and respectful towards our players, business & responsibilities no matter the path you choose.

We are very proud and grateful for the business we offer and the joy shared with our players.
We wish you the best in the future.

Regards,
Lucky31 Team

Lucky31 casino was established in 2012, funny I only came across it last year sometimes when it even has a certificate of trust, as you know whenever you look for some new casinos, you look for ones that can be trusted. I guess we do not use the filter to show casinos with trust certificates, right? Not even sure AG has this feature.

Anyways I signed up and if not mistaken I was offered 10 free spins to try, but did not make it to the bank with any winnings and I claimed the welcome bonus they offered me for a minimum deposit of $10, but the bonus wagering of x30 D+B was very high I got the feeling this deposit will just be buying me playtime.

I contacted support to double check the wagering and they confirmed its in fact on the D+B. Live chat was quick to respond but the down side is they are limited with live chat hours and not 24 hours as others.

Game selection speak for itself, as it has almost every game one would need to have a good time, however Big Time Gaming and Push Gaming is missing. If they get that – I would make more deposits here, since the minimum is very low. They also need to work on the filtering system for slots, maybe add ''New Games'' and ''Providers'' tab for filtering as everything is just under slots section.

The claiming of bonuses using e-wallets is great as well, given with new changes you hardly get these offers with e-wallets with most new casinos. E wallets are always restricted and for us haters of credit cards it makes life difficult.

I hope to make a withdrawal here, since I believe its within 24 hours, I cannot say, but I would like to see a few hours withdrawal processing times in future. I still not get why casinos have 24 hour pending times, especially when playing with straight deposit cash. If bonuses are claimed, then I believe the pending should be suitable.

Lucky 31 Casino

5 years ago

Dear Fiekie247,
Thanks for sharing your experience with us!

Welcome to Lucky31!

We are very pleased that you finally had an opportunity to try Casino out & fairly we met your expectations.
We did take a note of your feedback and those were addressed to the responsible department.

Your feedback is extremely important since we´re in constant improvement, obviously counting with YOUR help and support.

Hopefully, soon you will be able to proceed with your withdrawal.
The Lucky31 Team remains at your disposal & Welcome!

Best Regards,
Sam
Lucky31 Team

+Site is simple look and easy to use, mobile and desktop.
+Support is friendly and semi fast (email).
+Finnish language site.
+Not too many games restriction as playing bonus money.

I won some money. Verification process took about 24 hours and was completed. I have made my first withdraw Tuesday night so it has been now like 42 hours. I understood that the pending time for withdraw process can be up to 72 hours. So waiting for that to happen now and we will see if its correct :)

If the withdraw goes smoothly and by time, then I absolutely will be back at this casino and it then has my full recommendation.

-Missing some gaming operators as BTG etc.
-Withdrawal time could be a bit faster. Many casinos offer really quick withdraws this days.
-Livechat not 24 hours (not a problem for me but could be for someone)

Lucky 31 Casino

5 years ago

Dear Joonasmajo,
Thanks for sharing your experience with us & choosing Lucky31 as your Casino.

Firstly, congratulations on your winnings!
I would be very pleased to look into your Withdrawal, kindly send an email to our Support ([email protected]) - addressing it to Sam & I will look into your transactions and keep you posted along the way.

Regarding the other Operators such as BTG, I would be more than happy to share this feedback with our Marketing Team, which works around the clock to bring the best options available in the Market.

The Withdrawal timing is something which we understand and I can tell you in first hand, improvements towards this matter are being carried on. Hopefully, very soon, everybody will enjoy and be even more pleased with their timing.

Meanwhile, I wish you a lovely weekend.

Best Regards,
Sam
Lucky31 Team

Here write that accept players from Montenegro but it's not true!

Excellent table games and very fluid casino. It's the only good thing about this casino

There would be more players if there were more slot machines (quickspins, thunderkick, big time gaming or slot book of dead).
And payments are slow.

They just added live casino. Games play smoothly and work on phone.

At first, I didn’t think that they had a lot going on but now they have live casino and tournaments, which is awesome.

Good looking casino, easy to find stuff on the website, just added tournaments which is cool, didn’t have trouble when using my tablet.

Lots of different software providers, got bonus and spent it all on slots with free spins. I think the design reminds me of a classy smoke-filled casino. Haven’t had any issues so far, it was easy to sign up and I got my bonuses easily after reading terms and conditions

Lucky 31 Casino

7 years ago

Hi DESHUAYEI,

Thanks for this good review!

Indeed, we are now focusing on tournaments and cash races for our own players. This will be regular, you can count on it!

We are very happy you enjoyed our casino, and we wish you good luck for the future!

Kind regards,

The Lucky31 Team

A very good casino, with its own specialties and great possibility to play. But with minus.

I don't like casino that impose me bonuses and other 'kindnesses' - this casino is full of bonuses, but these kind of bonuses is no good for me.

Lucky 31 Casino

7 years ago

Hi Jossey,

Thanks for your nice review!

We are happy to see you enjoyed our casino and our selection.
In July, we will host 2 different Missions:

Yggdrasil Summer Mission with 35 000€ to share!
Monthly Spin Mission, with 1000€ to share!
All prices will be credited as cash money!

Regarding the bonuses, did you know that you could deactivate them ?
If you don't want any bonuses, you just need to come and see us in the Live chat and ask us to delete the bonus option on your account.

You can also send an email to [email protected], our support team will be glad to help you.

We wish you a pleasant day,

Regards,

The Lucky31 Team

Good and Simple design
Good games
Have contacted support a few times, very kind and helpful.
No problem in making withdrawals so far.

One very important factor than make players play and stay at a casino is the withdrawal time.
Except for one withdrawal, I've always received in 3 working days, one of them in less than 24h.
But this is the only step I see that could be improved. People don't want or like to wait more than 24h to receive the winnings.

This is why I give 8 stars.

Lucky 31 Casino

8 years ago

Hello Pedro,

Thanks for this positive review !

We understand that the withdrawal process is very important, and we are improving it day after day.

As you testified, we try to validate withdraw within 24 hours. Indeed, sometimes it can take a bit longer.

We take good note of your opinion, and we will forward this to the dedicated department.

In the meantime, we wish you a good journey on our casino !

Best regards,

The Lucky31 Team

This is the best online casino I won $5,000 just had to send i.d and was paid with in 4 days Recommend!

Lucky 31 Casino

8 years ago

Dear BERTRANDOSPAVENTA,

We thank you for your positive review and rating and wish you to keep having the best time on Lucky31!

Best regards,
The Lucky31 Team

“Lucky 31” is one of the online casinos belonging to MTM Corporation and its sister casinos is Dublinbet, all they licensed in Curacao through Curacao eGaming.

All these casinos have been part of my favorites, and “Lucky 31” had been the only casino I had missed trying so far, what is a little ironic now I think since one of the main reasons why to play in these casinos isthe excellent bonuses they offer, and mainly, the terms and conditions of wagering that are well suited to my needs and preferences, and I say ironic because welcome bonus of 131% granted by this casino itis superior to all those offered by its sister casinos and even so I saved it for the last.

Well, I would say that live dealer games are the strength of this and all the casinos in this group as they have the highest number of suppliers for these games, among which they are Microgaming, Actual Gaming, Evolution Gaming, Visionary iGaming and Ezugi, reason I would say, without fear of contradiction, that “Lucky 31” and its sister casinos are the strongest casinos in this area because I haven’t known any other online casino that offers such a variety of live dealer platforms so far.

In addition, live games are not all what this casino offers, the previous policy of “variety” is also extended to slots and the rest virtual games as the collection of providers of gaming software is also quite considerable, and some main ones are NetEnt, Yggdrasil, Microgaming, Saucify, Betsoft, Play'n GO and NextGen.

My first experiences in these casinos have been quite nice and this casino was no exception, because after making a deposit of $40 I had available a total balance of $92.40 to play, amount I finally could raise to almost $200 after a couple of days but I left eventually drop to $115, value in which I finished with my wagering requirements what for me it is the command to stop playing and go to withdraw my winnings.

I sent my documents for verification one day after my deposit and within 24 hours these had already been approved, so I had no problem at the time of my cash out. In 7 days my money was transferred to my e-wallet, and although this term is somewhat long, I already knew this beforehand, so that practically every process passed smoothly to me.

- The uptime of servers where it is hosted the website of “Lucky 31” seems not to be the most optimal because sometimes I was redirected to the site of Casino Estrella and other times just 404 error appeared.
- I think the dead line to pay should be reduced to 1 or maybe 3 days if this casino wants to really start to compete against the best ones.

Lucky 31 Casino

8 years ago

Dear Raptordinos,

Thank you for your review.

We are glad to read that you were satisfied with our site in general.

Here is some exclusive info - Together with totally new and slicker site design, we are currently working on the improvement of our payout processes which will considerably reduce the withdrawal waiting time in the coming weeks! :)

Regards,
The Lucky31 Team

The customer support agents are polite when trying to answer questions.

Payment is delayed for long period with no explanation. My request has been pending for 24 days and counting. Frustrating if you deposit.

Lucky 31 Casino

8 years ago

Dear CMDR925,

Thank you for your review.

We are sorry to hear that you encountered some issues on your first withdrawal request.

While we always do our best to process withdrawals as fast as possible - within 3-5 working days at most - unfortunately in some rare situations (usually for new players or first withdrawals) our financial department needs to conduct some additional verification for security reasons.

Please understand that these verification procedures are there for security reasons and are meant to protect both, the operator and the user.

In your particular case, there is an ongoing investigation by our financial department and you should have been contacted by our support team to provide some additional justification by now. As soon as the missing documents are sent, your pending withdrawal will be processed right away.

Hoping that your case will be settled quickly, we'd like to congratulate you again for your winnings!

Do not hesitate to get back in touch with our friendly support team if you need any further information :)

Regards,
The Lucky31 Team

Nice design the casino.
Alot of games!
Polite support.

They promise a withdrawal within seven working days. Payment occurred on the eighth day. Why? But it's a small minus :)
Good business!

Lucky 31 Casino

8 years ago

Dear Pace55divi,

Thank you for your overall positive review and rating :)

While we always do our best to pay out players in the quickest delays, our financial department might have been slightly overwhelmed by the many recent winners on Lucky31.

Also please consider the potential time of KYC verification for a first withdrawal. Once an account is verified, there is not need to provide KYC again which will speed up the process for any future withdrawals.

We apologize for any extra delays and congratulate you again for your winnings!

Regards,
The Lucky31 Team

The online Support is fast and good.
The Kyc Process I real good to 24 Hours.

I should read more about casinos before I started to play on it. I play around on many casinos mostly Malta Based Casinos.

A top casino should have.

1. Fast kyc process < 24 Hours there lucky 31 is real good. :)
2. God customer support there are lucky 31 real good to. :)
3. Good timeframe for payouts up 72 hours is accepatble, there lucky 31 fails.

I have wait 8 days now and still not receive more than 3 out of 9 withdrawal of 1000 euro.
Now its only 4 left beq I was tired of wait and play up 2000.

To long Payout time.
I waited 8 days now and still only get 3 of 9 withdrawals. I asked for withdrawals 23 of aug and regarding their term I should take up to 7 days. I won 9000 Euro and the terms says 1000/day 5000/week. So after 8 Days I get only 3000 of my 9000 Euro.

Lucky 31 Casino

8 years ago

Hi Melorium,

Thank you for your review.

Please note that withdrawals of big wins sometimes require additional verification by our financial department, especially for relatively new players like in your case (registered on the 22/8, request 9k withdrawals on the 24/8). These verification can eventually result in some additional delays in the payout process as mentioned in our T&C:

“2.3.3. Lucky31 will carry out additional verification procedures for any payout exceeding the equivalent of EUR 1000 and also reserves the right to carry out such verification procedures in case of lower payouts.”

While we apologize for the extra days of delay, we’d like to kindly remind you that you were already able to withdraw an important part of your winnings within the first week of registration.

At Lucky31 we have the reputation of ALWAYS paying our winning players and we’d like to assure you that the rest of your transactions will follow up very soon.

We thank you for your understanding and congratulations again for your winnings!

Regards,
The Lucky31 Team

Casino's slow to pay. Over 8 days.
Be careful on roulette. Miserable.

Lucky 31 Casino

9 years ago

Hi Alberto9,

Thank you for your review, however we feel that your critic is quite unfounded.

In your life time in Lucky31, you only requested one payout, which was processed and finalized within 5 days (from payout request to the moment the money was credited into your account, and this includes the verification of your player account).

Furthermore, you happened to have won (and paid out) 1.000€, while your total life time deposits are less than 300€, hence a benefit of over 700€ in your case.

More generally our payout rate is over 96.5% all year long and precisely just this first week of March, the payout rate was 99.72%... yes, you read that right: over 99%, which is very high!

Nevertheless, we are sorry you did not enjoy your experience with us despite great winnings.

Regards,
The Lucky31 Team

I found this casino from AskGamblers site. After reading few good things I decided to sign up.

Make my deposit in euro and was playing dark Knight slots I got an error message 211, I reload my computer and keep playing and the error message keep popping up. Chat to customer service they say they couldn't find anything wrong with it.

By this time my wagering amount was 1607 euro from 2000 plus euro. My balance was over 100 euro and have wager more than 100 but the wagering amount stays at 1607 euro and didn't come down, contacted customer service leave numerous message and no one get back to me. Chat again to them last night and say someone is getting back to me in few hrs but still nothing.

I didn't deposit money to get rip off.

Lucky 31 Casino

9 years ago

Hi Tozlynn,

Thank you for your review.

Firstly, the error 211 as you know and mentioned to our Support team means that the game or game provider could not connect to our system, in other terms: our provider might have experienced technical issues from its side (independent from us). No worries, this doesn´t happen often, but when it does your game stops automatically.

Regarding your wagering amount, it stopped at 1607 because at this point you had played your bonus amount, lost it and therefore fulfilled the wagering requirement. The bonus should appear as inactive/lost now.

Last but not least, our support seems to have been answering to you continuously on chat and email, within short delays on the 17th and 18th. They sent you another email now, in case there is any doubt left. :)

Regards,
The Lucky31 Team

Wide range of games. Wide range of LIVE games. Technically works well. Problem as always is when money interacts.

I cannot understand why this is a certified casino. I always go to the hot topic which are withdrawals and hidden ways of casino to delay them.
When you deposit, then you can CLICK on your preferred deposit method, no one asks to verify anything, and your amount is instantaneously inside to be played.
Then what was my surprise, when you are going to withdraw any amount, you do not have the withdraw button available. It is quite frustrating!
Systems say that withdraw button is only available when you have submitted your ID documents to the server. But in the meanwhile my big question is:

Where are the funds?The funds are owned by the player, but the funds are not in transit as the player wants, the funds are kept by the casino until they decide to verify your ID.

Go to Bitstarz, 7 Red, they don't use tricks. 100 % transparent. 100 % instant, 0% scam. Don't play with your money.

This sucks, this sucks a lot, and I have faced it.

Support is not proffesionally prepared to handle with customers, not providing solutions, and treating you as a stupid, sometimes with lacks of respect.

Lucky 31 Casino

9 years ago

Hi Evergoa,

Thank you for your review.

We are sorry to hear that you had a bad experience on your first withdrawal request. The first payout on any online Casino can seem a bit long, or frustrating as you say, for new clients. Most online casinos request documents at this stage. Some others, and that´s also our case, request these same documents after a certain amount deposited.

Here is the thing: we require these documents to comply with the demands and regulations set forth by our jurisdictional authority and that usually includes proof of ID, address and payment methods. This process is there to protect clients and casino providers from frauds.

At Lucky31, we make sure to verify your account within 24 hours, which was your case. However it seems that you continued on playing after sending your documents and unfortunately lost your winnings.

Keep also in mind that once your account is verified, you will not need to send the same documents again and can deposit and payout as you please.

Regards,
The Lucky31 Team

I decided to join Lucky 31 Casino after I saw that they have very good rating here. This casino offer games from Microgaming, Betsoft, NetEnt, Actual Gaming, Visionary iGaming and Yggdrasil Gaming software. I was excited when I saw NetEnt in the list of software's because I played only games from this software recently and I liked it.

After I signed up, I saw welcome bonus of 131% match deposit. The wagering requirements was 30x (d+b). I made small deposit to received this bonus. Before I started to play I checked out bonus rules and i saw that all slots count 100% towards the wagering requirement of bonus. I tried few spins on DOA - I played around 100 spins and after I saw that is not in the mood, I changed it. I tried Wild Water which is also powered by NetEnt software. In this game I received only base game wins, I didn't managed to trigger any free spins feature. For me it was really hard to get those 3 scatters which could helped me with the bonus wagering. At the end my balance reach zero.

I had nice time even if I don't managed to clear the wagering requirement. Maybe sometimes I should try to play without bonus attached into my balance. I think this casino is safe, I trust them. They have only one complaint here at AG and it's solved.

I received some offers from them to my email, but for me it was not so good and I didn't claimed it. Maybe when I will receive some better bonus, I will make another deposit here. They offer deposit of minimum 10€, I think this is nice. While I was playing the flash player worked well. Live chat support is always open at Lucky 31. I didn't have any problems here, I didn't tried their support but I believe they are professional. I will rate them with 8 stars.

Very good casino, fast payment (2-3 days to my bank account), nothing else to say.
Possible to deposit 10 €/$ minimum, and able to withdrawal from 20 €/$ no condition.

Like the game, especially Spinata grande with some huge winnings without a big bet.