Lucky 31 Casino

Dear MVPZOLLOW, Firstly, we would like to express our sincere gratitude for your feedback and the time you took to provide an in-depth analysis of your Lucky31 experience! Congratulations on your winnings! We are happy to hear that your withdrawal was approved in a timely manner and you were able to enjoy your winnings! We also thank you for helping us establish the issue with the games in question, in order for us to keep our gaming library up to date. We are very sorry to hear that you have had deposit issues while playing with us. Unfortunately, occasionally there can be delays with deposits which is usually caused by network traffic or banking delays. With that said, we assure you that our Technical department is constantly working hard on improving our Deposit Methods and your feedback on the matter is much appreciated! We tested the Fullscreen issue you reported on several of our providers' games, and were unfortunately unable to duplicate the error you reported. We will be thankful if you share with us a bit more information on our support email in order for us to be able to resolve the issue and further improve your gaming experience! The same sadly goes for the issue with games crashing- we were unable to duplicate or establish the issue you reported. We advise you to make sure you are using the latest version of your Browser and periodically clear Cache and Cookies, which usually tremendously improves our players' gaming experience. We are very sorry to hear that you have not been lucky using your accumulated Superpoints in our SuperStore. The store itself is not a static addition to our casino page- it is often being updated and reviewed by our team in order to ensure that the bonuses we provide are useful and entertaining to our players. Our support agents are always willing to help and I am more than certain that in case you have any inquiry whatsoever or are in need of assistance, they will do nothing but their best to help you by providing their knowledge and experience. As for Promotions and Free Bonuses- we have promotional offers on a daily, weekly and monthly basis, which you are more than welcome to check on the Promotions page on our website. Additionally, we strive to provide interesting promotions via e-mail on a regular basis and we recommend that you check the promotional emails we send you frequently in order to make sure you do not miss any offer we have for you! The same goes for our game library- we strive and are constantly working on making further additions to our library and providing the best possible gaming experience for our players. Any additions of new providers and games is announced precisely via our email send-outs. As for the withdrawal delays during weekends you reported- kindly note, that most banking institutions are not operating during weekends, which, therefore, inevitably leads to the transactions being postponed for the next few working days. With that said, requesting a bank transfer withdrawal, for example, takes 3-5 working days to arrive, and up to 3 working days to be approved (usually much faster, which we are happy to hear was the case with your withdrawal which you mentioned in the beginning of your review). We are sad to hear that you lost a part of your winnings after cancelling your withdrawal. The option is in place, in case players change their mind about requesting a payment and you are more than welcome to not make use of it. We are certain that your withdrawal will be approved in a timely manner and the funds will be sent your way. We will be happy to help you out in regards to the particular case, where you mentioned an incorrect withdrawal amount to help you resolve the issue, as unfortunately we are unable to establish any error on our end. The same goes for your delayed deposit, which we hope you have received by now! Once again, we thank you for the time and effort you put into your review! We appreciate your feedback and will undoubtedly use it in order to further improve your casino experience! We will be incredibly happy to have you at our casino in the future! With Sincere Appreciation, Roland Lucky31 Team

Lucky 31 Casino 5 years ago

Dear UNKNOWN201, We appreciate your time for sharing your experience with us. Therefore there're a few points to be explained, however, I can confirm that your account has been suspended as per the breach of our Terms & Conditions as per the referring paragraphs below. Before any further do, I would like to mention at the registration point, every player is asked if agreed with our Terms and Conditions, having that said, no account is created if those terms are not in a common agreement. *Referring to Paragraph 1.6 - Terms of Use* 1.6. These T&C come into force as soon as you click on the “Continue” button, by doing so You signify to Lucky 31 that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C. Taking you along with the Terms of Use, the following paragraph clearly states in a very easy English reading, that you are the sole responsible for reading, agreeing, and accepting our Terms & Conditions. 1.10. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated on this page. Furthermore, referring to paragraph 2.1.9 the Terms of Use of Lucky31 is very clear and at this point, we believe that you were full in accordance with it, and have decided to proceed with it, refers to residents of the United Kingdom and their allowance in our Brand. 2.1.9. You are not allowed to register if you are a resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, «« The United Kingdom »», Thailand, Vietnam, etc. Having that all in mind, Lucky31 considers your account as a breach of all the Terms & Conditions above. Taking the correct measures and enforcing the Casino rules. We wish you the very best in the future. Best regards, Lucky31 Team

Lucky 31 Casino 5 years ago

Dear KENNYK, We appreciate your time for sharing your experience with us. Therefore there're a few points to be explained, however, I can confirm that your account has been suspended as per the breach of our Terms & Conditions as per the referring paragraphs below. Before any further do, I would like to mention at the registration point, every player is asked if agreed with our Terms and Conditions, having that said, no account is created if those terms are not in a common agreement. *Referring to Paragraph 1.6 - Terms of Use* 1.6. These T&C come into force as soon as you click on the “Continue” button, by doing so You signify to Lucky 31 that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C. Taking you along with the Terms of Use, the following paragraph clearly states in a very easy English reading, that you are the sole responsible for reading, agreeing, and accepting our Terms & Conditions. 1.10. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated on this page. Furthermore, referring to paragraph 2.1.9 the Terms of Use of Lucky31 is very clear and at this point, we believe that you were full in accordance with it, and have decided to proceed with it, refers to residents of the United Kingdom and their allowance in our Brand. 2.1.9. You are not allowed to register if you are a resident of Australia, Bangladesh, China, Chile, Hong Kong, Malaysia, «« The United Kingdom »», Thailand, Vietnam, etc. Having that all in mind, Lucky31 considers your account as a breach of all the Terms & Conditions above. Taking the correct measures and enforcing the Casino rules. We wish you the very best in the future. Best regards, Lucky31 Team

Lucky 31 Casino 5 years ago

Dear Vinny47, We appreciate your time for sharing your experience with us. I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations. Furthermore, I would be happy to look into your case personally, to understand what was the reason, you could not place your deposit with us. Kindly send an email to our support - [email protected] with the subject of "AskGamblers/Sam". I take the opportunity to remind you, we currently have over 600 Slot Games and dozens of Live Games available at your location. Thank you once again for your feedback, as we're in constant improvement, obviously YOUR experience matters and make us improve where it's necessary. Looking forward to hearing from you very soon. We wish you the best in the future & be safe. Regards, Sam Lucky31 Team

Lucky 31 Casino 5 years ago

Dear Ryan08, Thanks for sharing your experience with us! Firstly we would like to congratulate you on your winnings! We are very pleased that our Live Games met your expectations. We did take a note of your feedback regarding the Bank Transfer Withdrawal and those were accordingly addressed to the responsible department. Your feedback is extremely important since we´re in constant improvement, obviously counting with YOUR help and support. Hopefully, soon you will be able to locate your withdrawal in your bank account & try your luck once again on Lucky31. The Lucky31 Team remains at your disposal, in case you have any further question, don't hesitate to contact our Customer Support Agents. Meanwhile, I wish you a lovely festive period. Best Regards, Sam Lucky31 Team

Lucky 31 Casino 6 years ago

Dear Crawfall, I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations. I take the opportunity to remind you, one of the Brands Managed by the same group was not affected by your complaints or online threads, as you simply stated by your last correspondences, as you have received your withdrawal of 1.500€. That certainly proves the license we hold has nothing to do with your intentions as we are trusted and respectful towards our players, business & responsibilities no matter the path you choose. We are very proud and grateful for the business we offer and the joy shared with our players. We wish you the best in the future. Regards, Lucky31 Team

Lucky 31 Casino 6 years ago

Dear Fiekie247, Thanks for sharing your experience with us! Welcome to Lucky31! We are very pleased that you finally had an opportunity to try Casino out & fairly we met your expectations. We did take a note of your feedback and those were addressed to the responsible department. Your feedback is extremely important since we´re in constant improvement, obviously counting with YOUR help and support. Hopefully, soon you will be able to proceed with your withdrawal. The Lucky31 Team remains at your disposal & Welcome! Best Regards, Sam Lucky31 Team

Lucky 31 Casino 6 years ago

Dear Joonasmajo, Thanks for sharing your experience with us & choosing Lucky31 as your Casino. Firstly, congratulations on your winnings! I would be very pleased to look into your Withdrawal, kindly send an email to our Support ([email protected]) - addressing it to Sam & I will look into your transactions and keep you posted along the way. Regarding the other Operators such as BTG, I would be more than happy to share this feedback with our Marketing Team, which works around the clock to bring the best options available in the Market. The Withdrawal timing is something which we understand and I can tell you in first hand, improvements towards this matter are being carried on. Hopefully, very soon, everybody will enjoy and be even more pleased with their timing. Meanwhile, I wish you a lovely weekend. Best Regards, Sam Lucky31 Team

Lucky 31 Casino 7 years ago