
Lucky 31 Casino
- 0-24 withdrawal timeframe
- Mobile-friendly design
- Live chat
- AskGamblers Certificate of Trust
- Few withdrawal methods
- Limited live chat hours 10:00 am - 00:00
Lucky31 Casino is an online casino with a variety of instant-play games for all kinds of players. The site is powered by Microgaming and Betsoft, as well as a live gaming with real casino professionals. Lucky31 Casino holds an online gaming license from the jurisdiction of Curacao. The casino has also received our prestigious Certificate of Trust.
Restricted Countries
Due to various laws and corporate decisions, Lucky31 Casino does not accept players who live in the United States and its territories, China, Hong Kong, Curacao or Turkey. Players in most other countries are welcome, as long as online gambling is not illegal according to the country's laws.
Virtual Games
Lucky31 Casino has enough games to satisfy even the most demanding of slot players. The game library features many famous video slot titles from Microgaming, as well as high-quality 3D video slots from Betsoft. Among these are Immortal Romance Slot, Under the Bed Slot, Thunderstruck II Slot, Heist Slot, Rhyming Reels series, True Illusions Slot, Break da Bank Again Slot, and Mamma Mia slot.
The selection of virtual table games at Lucky31 Casino is very large. More than 10 different blackjack variants and 8 different roulette variants are available. The casino also features baccarat, craps, red dog, and pai gow poker, as well as some specialties like Draw Hi-Lo, High Speed Poker, and Poker3.
Lucky31 Casino does an excellent job catering to its video poker players. The site features single-hand and multi-hand versions of several different variants, with each one offering a unique playing experience and favourable odds. Some titles include Aces & Eights, Jacks or Better, Deuces Wild, Joker Poker, and Bonus Deluxe.
Live Games
One of many unique things about Lucky31 Casino is its live gaming room. Here, players can enjoy a friendly game of blackjack, baccarat, or roulette hosted by a real dealer. All of the games are dealt in a professional manner and use the same rules typically found in land-based casinos. In fact, two of the roulette games are broadcast from a real casino floor in Dublin, Ireland.
Support
One of the areas that Lucky31 Casino excels in is its support department. Players can count on representatives being available 24/7 to answer any questions and provide assistance. For most inquiries, the most efficient contact method is their live chat, which is available directly through the Lucky31 Casino website. Alternatively, players can email the casino support desk and expect a reply within a few hours in most cases.
Security and Fairness
Lucky31 Casino takes all the necessary steps to ensure player safety. This includes the usage of SSL encryption whenever sensitive data is transmitted. Additionally, if the casino asks that a player submits verification documentation to prevent fraud, top-level management will evaluate all sensitive data using PCI-compliant methods.
All of the games offered by Lucky31 Casino have been proven fair through independent audits. This comes as no surprise, given that Microgaming and Betsoft are two of the leading online gaming companies. Due to its superb service, it's only natural that Lucky31 Casino is listed among our Certified Casinos.
Recommended by experts
Player Reviews


As I have to use 150 characters I'm trying to think of something positive to say about this shambles, but unfortunately I'm struggling. I suppose a positive is that customer service answer quickly.
Stay as far away from this casino as possible, whatever you do don't let them have a sniff of your email address as you will be harassed like you have never known.
The site allowed me to sign up even though I'm from the UK and UK customers are not accepted. So I ended up self excluding and still I'm receiving 20/30 emails a day, I've contacted chat twice and both times I've received the same message, "we've forwarded your request to the relevant department".
Yet still the emails come, I've received 2 in the time it's took to write this review.
I've reported them to the UKGC but they can do nothing as the casino doesn't have a UK license.
Please please please don't use this casino, there's plenty more out there. Give them your email address at your peril.

Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.
Now lets move on to some bad, and trust me there is plenty. SAM if you see this please implement changes.
. When you deposit it is completely random as to when the deposit will be added to your account, I deposited 50 x2 now and each time I have had to wait 30 minutes or hours for it to arrive.
. When you first launch a game, if you click fullscreen while the game is still loading the game won't load at all.
. When playing a slot, after about 100spins the site becomes really unstable and the game keeps crashing. it will pop up with there has been a technical problem please reload the game or contact support.
. I get logged out randomly while playing at the casino which is highly frustrating!
. Another bad thing is that the superpoints are worthless I spent over 80,000 super points yesterday and won less the £2 altogether.
. Superpoints free spins value are 10p a spin which is just pointless on top of that any winnings from superpoints have a massive wager on
. The live chat agents need to move away from automated responses and try to be a bit more helpful.
. I mentioned this in an earlier review and I have to mention it again. The promotions and free bonuses are non-existent on this site... I mean there is nothing to make we want to keep coming back, if it wasn't for sam trying his/her best to help after the last review I wouldn't have bothered.
. YOU NEED TO ADD MORE GAMES FOR UK BASED PLAYERS
Now two big issues,
1) I had over 2000 euros in the account over the weekend and couldn't withdraw because no one works that day... So I lost half of my winnings which is my fault but reversing withdrawals should be blocked in my opinion.
2) I believe the withdrawal amount I received was an incorrect amount and it was off by a lot.
So would I recommend playing here? Yes if you like a small few games... But there are plenty of better casinos out there
ps; I am still waiting for my 50 euro deposit to be added to my account.

UK players beware. Customer support will adamantly tell you you're allowed to register despite me telling them their own terms of use (paragraph 2.1.9) stating players from the UK are not allowed to register. The reason for this you can probably work out for yourself.

Does not hold a UKGC license and does not seem to know what one is! All they do is refer to their Master Gaming License CEG-IP / 2014-0112 license which is not a valid license for UK customers! They cannot legally accept customers from the UK without a UKGC license and are breaking the law by allowing customers from the UK to register! Let alone deposit! Complete scam of a company! I have reported them to UKGC and hopefully heavy fines and real restrictions will be headed their way!

The casino accepts UK players despite not being licensed in the UK. This is in direct conflict with UK gambling commission guidelines. Customer service typically reply with pre written template responses.
The casino is not able to accept deposits from UK players despite accepting them without the required UKGC license. Despite repeated attempts and multiple discussions with support the casino is unable to accept deposits.
There is also a very limited number of slot games available to UK players, if you can manage to make a deposit. Good luck with that!

Hello, very good casino especially for live roulette. can't say more because I only play roulette live..
and I never play bonus...
I have requested 2 withdrawal of 500 and 1000 euro.. 11/12/2019 was approved after 24hrs. I am waiting for my 500euro withdrawal to appear in my bank account. It has been 3 days now so hopefully, I will receive it this coming Tuesday for a 5 days wait.. and yesterday I requested 1000euro was approved just today so I will wait starting Monday to Friday next week..
When I receive all of my withdrawal to the exact time said then I will continue playing here..
Just for the bank transfer I hope it will be faster than 3-5 days to receive the money.. or maybe because its the first time and next time will be faster?
I just hope that deposit is possible while waiting for the withdrawal to be approved so I can just continue playing in this casino while waiting for it instead of playing to sister company but it's ok since its the same owner.

Non compliance with Spanish Laws. Accepts players from Spain. They don't have the necessary license to operate in Spain, granted by the Spanish Regulator. They operate using a Curaçao license that is not valid in Spain. I have informed the support team about it. They don't seem to care.
You can deposit by Klarna in seconds, but you don't have Klarna to withdraw. Makes no sense.
Lucky31 casino was established in 2012, funny I only came across it last year sometimes when it even has a certificate of trust, as you know whenever you look for some new casinos, you look for ones that can be trusted. I guess we do not use the filter to show casinos with trust certificates, right? Not even sure AG has this feature.
Anyways I signed up and if not mistaken I was offered 10 free spins to try, but did not make it to the bank with any winnings and I claimed the welcome bonus they offered me for a minimum deposit of $10, but the bonus wagering of x30 D+B was very high I got the feeling this deposit will just be buying me playtime.
I contacted support to double check the wagering and they confirmed its in fact on the D+B. Live chat was quick to respond but the down side is they are limited with live chat hours and not 24 hours as others.
Game selection speak for itself, as it has almost every game one would need to have a good time, however Big Time Gaming and Push Gaming is missing. If they get that – I would make more deposits here, since the minimum is very low. They also need to work on the filtering system for slots, maybe add ''New Games'' and ''Providers'' tab for filtering as everything is just under slots section.
The claiming of bonuses using e-wallets is great as well, given with new changes you hardly get these offers with e-wallets with most new casinos. E wallets are always restricted and for us haters of credit cards it makes life difficult.
I hope to make a withdrawal here, since I believe its within 24 hours, I cannot say, but I would like to see a few hours withdrawal processing times in future. I still not get why casinos have 24 hour pending times, especially when playing with straight deposit cash. If bonuses are claimed, then I believe the pending should be suitable.

+Site is simple look and easy to use, mobile and desktop.
+Support is friendly and semi fast (email).
+Finnish language site.
+Not too many games restriction as playing bonus money.
I won some money. Verification process took about 24 hours and was completed. I have made my first withdraw Tuesday night so it has been now like 42 hours. I understood that the pending time for withdraw process can be up to 72 hours. So waiting for that to happen now and we will see if its correct :)
If the withdraw goes smoothly and by time, then I absolutely will be back at this casino and it then has my full recommendation.
-Missing some gaming operators as BTG etc.
-Withdrawal time could be a bit faster. Many casinos offer really quick withdraws this days.
-Livechat not 24 hours (not a problem for me but could be for someone)


Excellent table games and very fluid casino. It's the only good thing about this casino
There would be more players if there were more slot machines (quickspins, thunderkick, big time gaming or slot book of dead).
And payments are slow.

They just added live casino. Games play smoothly and work on phone.
At first, I didn’t think that they had a lot going on but now they have live casino and tournaments, which is awesome.
Good looking casino, easy to find stuff on the website, just added tournaments which is cool, didn’t have trouble when using my tablet.
Lots of different software providers, got bonus and spent it all on slots with free spins. I think the design reminds me of a classy smoke-filled casino. Haven’t had any issues so far, it was easy to sign up and I got my bonuses easily after reading terms and conditions

A very good casino, with its own specialties and great possibility to play. But with minus.
I don't like casino that impose me bonuses and other 'kindnesses' - this casino is full of bonuses, but these kind of bonuses is no good for me.

Good and Simple design
Good games
Have contacted support a few times, very kind and helpful.
No problem in making withdrawals so far.
One very important factor than make players play and stay at a casino is the withdrawal time.
Except for one withdrawal, I've always received in 3 working days, one of them in less than 24h.
But this is the only step I see that could be improved. People don't want or like to wait more than 24h to receive the winnings.
This is why I give 8 stars.

This is the best online casino I won $5,000 just had to send i.d and was paid with in 4 days Recommend!

“Lucky 31” is one of the online casinos belonging to MTM Corporation and its sister casinos is Dublinbet, all they licensed in Curacao through Curacao eGaming.
All these casinos have been part of my favorites, and “Lucky 31” had been the only casino I had missed trying so far, what is a little ironic now I think since one of the main reasons why to play in these casinos isthe excellent bonuses they offer, and mainly, the terms and conditions of wagering that are well suited to my needs and preferences, and I say ironic because welcome bonus of 131% granted by this casino itis superior to all those offered by its sister casinos and even so I saved it for the last.
Well, I would say that live dealer games are the strength of this and all the casinos in this group as they have the highest number of suppliers for these games, among which they are Microgaming, Actual Gaming, Evolution Gaming, Visionary iGaming and Ezugi, reason I would say, without fear of contradiction, that “Lucky 31” and its sister casinos are the strongest casinos in this area because I haven’t known any other online casino that offers such a variety of live dealer platforms so far.
In addition, live games are not all what this casino offers, the previous policy of “variety” is also extended to slots and the rest virtual games as the collection of providers of gaming software is also quite considerable, and some main ones are NetEnt, Yggdrasil, Microgaming, Saucify, Betsoft, Play'n GO and NextGen.
My first experiences in these casinos have been quite nice and this casino was no exception, because after making a deposit of $40 I had available a total balance of $92.40 to play, amount I finally could raise to almost $200 after a couple of days but I left eventually drop to $115, value in which I finished with my wagering requirements what for me it is the command to stop playing and go to withdraw my winnings.
I sent my documents for verification one day after my deposit and within 24 hours these had already been approved, so I had no problem at the time of my cash out. In 7 days my money was transferred to my e-wallet, and although this term is somewhat long, I already knew this beforehand, so that practically every process passed smoothly to me.
- The uptime of servers where it is hosted the website of “Lucky 31” seems not to be the most optimal because sometimes I was redirected to the site of Casino Estrella and other times just 404 error appeared.
- I think the dead line to pay should be reduced to 1 or maybe 3 days if this casino wants to really start to compete against the best ones.

The customer support agents are polite when trying to answer questions.
Payment is delayed for long period with no explanation. My request has been pending for 24 days and counting. Frustrating if you deposit.

Nice design the casino.
Alot of games!
Polite support.
They promise a withdrawal within seven working days. Payment occurred on the eighth day. Why? But it's a small minus :)
Good business!

The online Support is fast and good.
The Kyc Process I real good to 24 Hours.
I should read more about casinos before I started to play on it. I play around on many casinos mostly Malta Based Casinos.
A top casino should have.
1. Fast kyc process < 24 Hours there lucky 31 is real good. :)
2. God customer support there are lucky 31 real good to. :)
3. Good timeframe for payouts up 72 hours is accepatble, there lucky 31 fails.
I have wait 8 days now and still not receive more than 3 out of 9 withdrawal of 1000 euro.
Now its only 4 left beq I was tired of wait and play up 2000.
To long Payout time.
I waited 8 days now and still only get 3 of 9 withdrawals. I asked for withdrawals 23 of aug and regarding their term I should take up to 7 days. I won 9000 Euro and the terms says 1000/day 5000/week. So after 8 Days I get only 3000 of my 9000 Euro.

Casino's slow to pay. Over 8 days.
Be careful on roulette. Miserable.

I found this casino from AskGamblers site. After reading few good things I decided to sign up.
Make my deposit in euro and was playing dark Knight slots I got an error message 211, I reload my computer and keep playing and the error message keep popping up. Chat to customer service they say they couldn't find anything wrong with it.
By this time my wagering amount was 1607 euro from 2000 plus euro. My balance was over 100 euro and have wager more than 100 but the wagering amount stays at 1607 euro and didn't come down, contacted customer service leave numerous message and no one get back to me. Chat again to them last night and say someone is getting back to me in few hrs but still nothing.
I didn't deposit money to get rip off.

Wide range of games. Wide range of LIVE games. Technically works well. Problem as always is when money interacts.
I cannot understand why this is a certified casino. I always go to the hot topic which are withdrawals and hidden ways of casino to delay them.
When you deposit, then you can CLICK on your preferred deposit method, no one asks to verify anything, and your amount is instantaneously inside to be played.
Then what was my surprise, when you are going to withdraw any amount, you do not have the withdraw button available. It is quite frustrating!
Systems say that withdraw button is only available when you have submitted your ID documents to the server. But in the meanwhile my big question is:
Where are the funds?The funds are owned by the player, but the funds are not in transit as the player wants, the funds are kept by the casino until they decide to verify your ID.
Go to Bitstarz, 7 Red, they don't use tricks. 100 % transparent. 100 % instant, 0% scam. Don't play with your money.
This sucks, this sucks a lot, and I have faced it.
Support is not proffesionally prepared to handle with customers, not providing solutions, and treating you as a stupid, sometimes with lacks of respect.

I decided to join Lucky 31 Casino after I saw that they have very good rating here. This casino offer games from Microgaming, Betsoft, NetEnt, Actual Gaming, Visionary iGaming and Yggdrasil Gaming software. I was excited when I saw NetEnt in the list of software's because I played only games from this software recently and I liked it.
After I signed up, I saw welcome bonus of 131% match deposit. The wagering requirements was 30x (d+b). I made small deposit to received this bonus. Before I started to play I checked out bonus rules and i saw that all slots count 100% towards the wagering requirement of bonus. I tried few spins on DOA - I played around 100 spins and after I saw that is not in the mood, I changed it. I tried Wild Water which is also powered by NetEnt software. In this game I received only base game wins, I didn't managed to trigger any free spins feature. For me it was really hard to get those 3 scatters which could helped me with the bonus wagering. At the end my balance reach zero.
I had nice time even if I don't managed to clear the wagering requirement. Maybe sometimes I should try to play without bonus attached into my balance. I think this casino is safe, I trust them. They have only one complaint here at AG and it's solved.
I received some offers from them to my email, but for me it was not so good and I didn't claimed it. Maybe when I will receive some better bonus, I will make another deposit here. They offer deposit of minimum 10€, I think this is nice. While I was playing the flash player worked well. Live chat support is always open at Lucky 31. I didn't have any problems here, I didn't tried their support but I believe they are professional. I will rate them with 8 stars.

Very good casino, fast payment (2-3 days to my bank account), nothing else to say.
Possible to deposit 10 €/$ minimum, and able to withdrawal from 20 €/$ no condition.
Like the game, especially Spinata grande with some huge winnings without a big bet.
Most up to date review.
Ok so here is my most up to date review of this casino and after wagering thousands over the weekend I've found a few things that must be mentioned! So let's start with the good.
. The casino approved my withdrawal within 3 hours
. The withdrawal reached my bank within the same amount of time
. The casino support is quick to reply and ask security questions at the beginning which I feel is a great thing for personal security
. The casino in particular SAM is great. I mentioned games weren't working in the UK and they removed all the games that aren't available for UK players.
- I am still get a lot of technical errors when loading slots or playing them. they replied to my previous review saying the replicated the issue and did not detect it however I am constantly running into stability issues !
- I had deposit issues on this website for over a month !!! issues being that it would say transaction declined and/or card limit reached. However I would have a new card verified and it was suppose to work. Live chat were no help in this matter
- Another massive issue. The depositing in this site is shocking one deposit might come through instantly, another might take a day to be added and most common of all transaction declined.
Would I recommend this casino. YES, why ? Well number one reason I received my withdrawal within one day of asking for it. The website looks clean with the red and white tone. However send me a nice bonus to make me want to come back as I will say they are plenty of other casinos out there.
PS live chat agents are great !
- Now I know casinos don't have to give out bonuses and so on but I haven't received a single bonus since I've played on this site, and I have wagered thousands ! If I ask live chat if I am eligible they say keep any eye out on your emails almost false promising a bonus.
- Their promotions are terrible ! They don't ever update them and the ones they do have are no good ! They have a promotion called reel of fortune and I didn't receive anything for that and by the way that has been on their site for about 3or4 months.