Page 2 – Player Reviews for Lucky 31 Casino
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Excellent table games and very fluid casino. It's the only good thing about this casino
There would be more players if there were more slot machines (quickspins, thunderkick, big time gaming or slot book of dead).
And payments are slow.
They just added live casino. Games play smoothly and work on phone.
At first, I didn’t think that they had a lot going on but now they have live casino and tournaments, which is awesome.
Good looking casino, easy to find stuff on the website, just added tournaments which is cool, didn’t have trouble when using my tablet.
Lots of different software providers, got bonus and spent it all on slots with free spins. I think the design reminds me of a classy smoke-filled casino. Haven’t had any issues so far, it was easy to sign up and I got my bonuses easily after reading terms and conditions
Hi DESHUAYEI, Thanks for this good review! Indeed, we are now focusing on tournaments and cash races for our own players. This will be regular, you can count on it! We are very happy you enjoyed our casino, and we wish you good luck for the future! Kind regards, The Lucky31 Team
A very good casino, with its own specialties and great possibility to play. But with minus.
I don't like casino that impose me bonuses and other 'kindnesses' - this casino is full of bonuses, but these kind of bonuses is no good for me.
Hi Jossey, Thanks for your nice review! We are happy to see you enjoyed our casino and our selection. In July, we will host 2 different Missions: Yggdrasil Summer Mission with 35 000€ to share! Monthly Spin Mission, with 1000€ to share! All prices will be credited as cash money! Regarding the bonuses, did you know that you could deactivate them ? If you don't want any bonuses, you just need to come and see us in the Live chat and ask us to delete the bonus option on your account. You can also send an email to [email protected], our support team will be glad to help you. We wish you a pleasant day, Regards, The Lucky31 Team
Good and Simple design
Good games
Have contacted support a few times, very kind and helpful.
No problem in making withdrawals so far.
One very important factor than make players play and stay at a casino is the withdrawal time.
Except for one withdrawal, I've always received in 3 working days, one of them in less than 24h.
But this is the only step I see that could be improved. People don't want or like to wait more than 24h to receive the winnings.
This is why I give 8 stars.
Hello Pedro, Thanks for this positive review ! We understand that the withdrawal process is very important, and we are improving it day after day. As you testified, we try to validate withdraw within 24 hours. Indeed, sometimes it can take a bit longer. We take good note of your opinion, and we will forward this to the dedicated department. In the meantime, we wish you a good journey on our casino ! Best regards, The Lucky31 Team
This is the best online casino I won $5,000 just had to send i.d and was paid with in 4 days Recommend!
Dear BERTRANDOSPAVENTA, We thank you for your positive review and rating and wish you to keep having the best time on Lucky31! Best regards, The Lucky31 Team
“Lucky 31” is one of the online casinos belonging to MTM Corporation and its sister casinos is Dublinbet, all they licensed in Curacao through Curacao eGaming.
All these casinos have been part of my favorites, and “Lucky 31” had been the only casino I had missed trying so far, what is a little ironic now I think since one of the main reasons why to play in these casinos isthe excellent bonuses they offer, and mainly, the terms and conditions of wagering that are well suited to my needs and preferences, and I say ironic because welcome bonus of 131% granted by this casino itis superior to all those offered by its sister casinos and even so I saved it for the last.
Well, I would say that live dealer games are the strength of this and all the casinos in this group as they have the highest number of suppliers for these games, among which they are Microgaming, Actual Gaming, Evolution Gaming, Visionary iGaming and Ezugi, reason I would say, without fear of contradiction, that “Lucky 31” and its sister casinos are the strongest casinos in this area because I haven’t known any other online casino that offers such a variety of live dealer platforms so far.
In addition, live games are not all what this casino offers, the previous policy of “variety” is also extended to slots and the rest virtual games as the collection of providers of gaming software is also quite considerable, and some main ones are NetEnt, Yggdrasil, Microgaming, Saucify, Betsoft, Play'n GO and NextGen.
My first experiences in these casinos have been quite nice and this casino was no exception, because after making a deposit of $40 I had available a total balance of $92.40 to play, amount I finally could raise to almost $200 after a couple of days but I left eventually drop to $115, value in which I finished with my wagering requirements what for me it is the command to stop playing and go to withdraw my winnings.
I sent my documents for verification one day after my deposit and within 24 hours these had already been approved, so I had no problem at the time of my cash out. In 7 days my money was transferred to my e-wallet, and although this term is somewhat long, I already knew this beforehand, so that practically every process passed smoothly to me.
- The uptime of servers where it is hosted the website of “Lucky 31” seems not to be the most optimal because sometimes I was redirected to the site of Casino Estrella and other times just 404 error appeared.
- I think the dead line to pay should be reduced to 1 or maybe 3 days if this casino wants to really start to compete against the best ones.
Dear Raptordinos, Thank you for your review. We are glad to read that you were satisfied with our site in general. Here is some exclusive info - Together with totally new and slicker site design, we are currently working on the improvement of our payout processes which will considerably reduce the withdrawal waiting time in the coming weeks! :) Regards, The Lucky31 Team
The customer support agents are polite when trying to answer questions.
Payment is delayed for long period with no explanation. My request has been pending for 24 days and counting. Frustrating if you deposit.
Dear CMDR925, Thank you for your review. We are sorry to hear that you encountered some issues on your first withdrawal request. While we always do our best to process withdrawals as fast as possible - within 3-5 working days at most - unfortunately in some rare situations (usually for new players or first withdrawals) our financial department needs to conduct some additional verification for security reasons. Please understand that these verification procedures are there for security reasons and are meant to protect both, the operator and the user. In your particular case, there is an ongoing investigation by our financial department and you should have been contacted by our support team to provide some additional justification by now. As soon as the missing documents are sent, your pending withdrawal will be processed right away. Hoping that your case will be settled quickly, we'd like to congratulate you again for your winnings! Do not hesitate to get back in touch with our friendly support team if you need any further information :) Regards, The Lucky31 Team
Nice design the casino.
Alot of games!
Polite support.
They promise a withdrawal within seven working days. Payment occurred on the eighth day. Why? But it's a small minus :)
Good business!
Dear Pace55divi, Thank you for your overall positive review and rating :) While we always do our best to pay out players in the quickest delays, our financial department might have been slightly overwhelmed by the many recent winners on Lucky31. Also please consider the potential time of KYC verification for a first withdrawal. Once an account is verified, there is not need to provide KYC again which will speed up the process for any future withdrawals. We apologize for any extra delays and congratulate you again for your winnings! Regards, The Lucky31 Team
The online Support is fast and good.
The Kyc Process I real good to 24 Hours.
I should read more about casinos before I started to play on it. I play around on many casinos mostly Malta Based Casinos.
A top casino should have.
1. Fast kyc process < 24 Hours there lucky 31 is real good. :)
2. God customer support there are lucky 31 real good to. :)
3. Good timeframe for payouts up 72 hours is accepatble, there lucky 31 fails.
I have wait 8 days now and still not receive more than 3 out of 9 withdrawal of 1000 euro.
Now its only 4 left beq I was tired of wait and play up 2000.
To long Payout time.
I waited 8 days now and still only get 3 of 9 withdrawals. I asked for withdrawals 23 of aug and regarding their term I should take up to 7 days. I won 9000 Euro and the terms says 1000/day 5000/week. So after 8 Days I get only 3000 of my 9000 Euro.
Hi Melorium, Thank you for your review. Please note that withdrawals of big wins sometimes require additional verification by our financial department, especially for relatively new players like in your case (registered on the 22/8, request 9k withdrawals on the 24/8). These verification can eventually result in some additional delays in the payout process as mentioned in our T&C: “2.3.3. Lucky31 will carry out additional verification procedures for any payout exceeding the equivalent of EUR 1000 and also reserves the right to carry out such verification procedures in case of lower payouts.” While we apologize for the extra days of delay, we’d like to kindly remind you that you were already able to withdraw an important part of your winnings within the first week of registration. At Lucky31 we have the reputation of ALWAYS paying our winning players and we’d like to assure you that the rest of your transactions will follow up very soon. We thank you for your understanding and congratulations again for your winnings! Regards, The Lucky31 Team
Casino's slow to pay. Over 8 days.
Be careful on roulette. Miserable.
Hi Alberto9, Thank you for your review, however we feel that your critic is quite unfounded. In your life time in Lucky31, you only requested one payout, which was processed and finalized within 5 days (from payout request to the moment the money was credited into your account, and this includes the verification of your player account). Furthermore, you happened to have won (and paid out) 1.000€, while your total life time deposits are less than 300€, hence a benefit of over 700€ in your case. More generally our payout rate is over 96.5% all year long and precisely just this first week of March, the payout rate was 99.72%... yes, you read that right: over 99%, which is very high! Nevertheless, we are sorry you did not enjoy your experience with us despite great winnings. Regards, The Lucky31 Team
I found this casino from AskGamblers site. After reading few good things I decided to sign up.
Make my deposit in euro and was playing dark Knight slots I got an error message 211, I reload my computer and keep playing and the error message keep popping up. Chat to customer service they say they couldn't find anything wrong with it.
By this time my wagering amount was 1607 euro from 2000 plus euro. My balance was over 100 euro and have wager more than 100 but the wagering amount stays at 1607 euro and didn't come down, contacted customer service leave numerous message and no one get back to me. Chat again to them last night and say someone is getting back to me in few hrs but still nothing.
I didn't deposit money to get rip off.
Hi Tozlynn, Thank you for your review. Firstly, the error 211 as you know and mentioned to our Support team means that the game or game provider could not connect to our system, in other terms: our provider might have experienced technical issues from its side (independent from us). No worries, this doesn´t happen often, but when it does your game stops automatically. Regarding your wagering amount, it stopped at 1607 because at this point you had played your bonus amount, lost it and therefore fulfilled the wagering requirement. The bonus should appear as inactive/lost now. Last but not least, our support seems to have been answering to you continuously on chat and email, within short delays on the 17th and 18th. They sent you another email now, in case there is any doubt left. :) Regards, The Lucky31 Team
Wide range of games. Wide range of LIVE games. Technically works well. Problem as always is when money interacts.
I cannot understand why this is a certified casino. I always go to the hot topic which are withdrawals and hidden ways of casino to delay them.
When you deposit, then you can CLICK on your preferred deposit method, no one asks to verify anything, and your amount is instantaneously inside to be played.
Then what was my surprise, when you are going to withdraw any amount, you do not have the withdraw button available. It is quite frustrating!
Systems say that withdraw button is only available when you have submitted your ID documents to the server. But in the meanwhile my big question is:
Where are the funds?The funds are owned by the player, but the funds are not in transit as the player wants, the funds are kept by the casino until they decide to verify your ID.
Go to Bitstarz, 7 Red, they don't use tricks. 100 % transparent. 100 % instant, 0% scam. Don't play with your money.
This sucks, this sucks a lot, and I have faced it.
Support is not proffesionally prepared to handle with customers, not providing solutions, and treating you as a stupid, sometimes with lacks of respect.
Hi Evergoa, Thank you for your review. We are sorry to hear that you had a bad experience on your first withdrawal request. The first payout on any online Casino can seem a bit long, or frustrating as you say, for new clients. Most online casinos request documents at this stage. Some others, and that´s also our case, request these same documents after a certain amount deposited. Here is the thing: we require these documents to comply with the demands and regulations set forth by our jurisdictional authority and that usually includes proof of ID, address and payment methods. This process is there to protect clients and casino providers from frauds. At Lucky31, we make sure to verify your account within 24 hours, which was your case. However it seems that you continued on playing after sending your documents and unfortunately lost your winnings. Keep also in mind that once your account is verified, you will not need to send the same documents again and can deposit and payout as you please. Regards, The Lucky31 Team
I decided to join Lucky 31 Casino after I saw that they have very good rating here. This casino offer games from Microgaming, Betsoft, NetEnt, Actual Gaming, Visionary iGaming and Yggdrasil Gaming software. I was excited when I saw NetEnt in the list of software's because I played only games from this software recently and I liked it.
After I signed up, I saw welcome bonus of 131% match deposit. The wagering requirements was 30x (d+b). I made small deposit to received this bonus. Before I started to play I checked out bonus rules and i saw that all slots count 100% towards the wagering requirement of bonus. I tried few spins on DOA - I played around 100 spins and after I saw that is not in the mood, I changed it. I tried Wild Water which is also powered by NetEnt software. In this game I received only base game wins, I didn't managed to trigger any free spins feature. For me it was really hard to get those 3 scatters which could helped me with the bonus wagering. At the end my balance reach zero.
I had nice time even if I don't managed to clear the wagering requirement. Maybe sometimes I should try to play without bonus attached into my balance. I think this casino is safe, I trust them. They have only one complaint here at AG and it's solved.
I received some offers from them to my email, but for me it was not so good and I didn't claimed it. Maybe when I will receive some better bonus, I will make another deposit here. They offer deposit of minimum 10€, I think this is nice. While I was playing the flash player worked well. Live chat support is always open at Lucky 31. I didn't have any problems here, I didn't tried their support but I believe they are professional. I will rate them with 8 stars.
Very good casino, fast payment (2-3 days to my bank account), nothing else to say.
Possible to deposit 10 €/$ minimum, and able to withdrawal from 20 €/$ no condition.
Like the game, especially Spinata grande with some huge winnings without a big bet.
The 100% welcome bonus was a huge help when I started here. Been playing at Lucky 31 for a couple years now and haven't had any issues. Good graphics, games, and payouts, The promotions here are pretty good and the support staff is always pretty helpful.
The best part about Lucky 31 are the 3D slots. Not every place has these still so I was happy to see that Lucky did.
I'd def check it out.
Lucky 31 is also powered by Mg and bet soft. But the ranking of this casino is very nice and I have heard the good things about this casino when I asked around on forums and Fb groups about this casino. I usually do a little homework about casinos which i am not sure about before joining. Just to be on a safer side.
They were offering free credits when I was on their site and I was also told by the support that I am a lucky user because genuinely the offer had expired just after a couple of days I joined this casino. I think that such offers should be long lasting because it does not hard them in any way to keep them going. Even if some players meet the play through the casino is always in profit because the play through is a big no.
This is a full instant play casino and they have a very big variety of games but I really did not like that the games took a lot of time in processing and this is why I prefer downloading the app of the casino because it is a faster feature.
This is probably the first casino from the Mg that gave me this kind of a problem. I really enjoyed playing Immortal romance. But did not get anything big and the nice thing is that you do not really get a lot of empty spins from this game and that is what I like about them. They have a very average live casino section and to be honest and fair I have been to very better live casino sections form the casinos from MG only.
And the live section was even a little slow and the support told me that it was because of my internet. And this is the only reason all the support operators have every time we ask them about the slow loading problem.
I could not withdraw anything from this casino and my experience was also very average. Variance is also very low and specially on bet soft games. I think this casino is a 6 for me and 1 only for free chips. Else I would give them 5
Whenever there is a free chip in some casino,no matter is not my favorite software, I am there. Why? Even so I really adore Microgaming slots,don't know why, but I have no luck of them. I used many, many free chips or free spins, deposited many times in other Microgaming casinos, but it seems like my award will never come. I wish I could withdraw only once from some of this casino. Well the hope dies last, so I am still hoping and still playing that Immortal Romance, hoping to trigger something really big, some day. So I found this casino on one site offering 10 euros free chip, becoming theirs player.
So why not! I love Microgaming slots, didn't asked for deposit, only free chip. When I sign up, I really didnt know,but they also had BetSoft games. Well I ma not such a fan of this BetSoft slots , but I have some games ,which play when I am offered free chip. So then I decided to play BetSoft slots, who knows maybe my luck will change, although I had once withdraw from BetSoft Casino, well it took me almost 2 months to get my money, but at the end I was paid.So having 10 euros is not that much and BetSoft games, well most of them are 0.30 euoros per bet and that is the minimum, because they are all up to 30 lines, so I had to play with minimum bet.
Dr.Vegas slot,well that's my favorite game I start to play and try my luck in this casino,although the wagering was pretty high X 60. On this slot I got only once the bonus round, how Dr.Vegas goes to casino with that 2 ladies and you now that the prize on this bonus is always the same and of course that's depends whats our bet.Dr.Vegas emptied my account, so I was not able to try some of the Microgaming slots. I have never deposited here, but they seem like a nice casino. Only 1 complaint but as I can see its solved. They are running nice promo for the first time deposit there, so I might think should I deposit here or wait for some bigger bonus.
First of all I want to thanks AskGambler to help us to find good casino. My experience at Lucky31 is pretty good by the fact that I win 1100$ more than my total deposit. Before you will be able to withdraw money from Lucky31 you will be asked for verification document ( what I think is secure for us ).
I sent my document on Saturday and they were approved Monday morning due to the fact that they maybe don't process document during the weekend. Monday morning I asked for my first withdrawal of 1000$ and it have been approved in less than 24 hours what is really fast compare to some other casino that take up to 3 day to do it. I received the money on my credit card on Thursday with no problem. So in total it takes 4 days to approve my document, approve my withdraw and receiving the money.
I asked for my second withdrawal tonight and hope it will be fast as the first one :D . This is what I search for when i search for a online casino. Lucky31 have lot of slots from Microgaming and Betsoft that will satisfy everyone. Personally I play only Microgaming slot . They also have live casino that I never try cause I don't like to play live casino. Lucky 31 have a great chat support during buiseness hours the support is fast and there is almost no wait to be answered by someone on the live chat.
So in conclusion if you search for a casino that will pay your winning fast and that will be honest with players give them a try you wont be disappointed. Remember guys playing online casino don't mean that you will always win. Losing is also a part of the gambling. It take me 4 deposit before i hit something. In total i deposited 290$ to Lucky31 and i win 1400$
here are my note for Lucky31
Support : 10/10
bonus : 8/10 ( superpoint system must be reviewed )
games : 10/10
payment speed : 10/10
payment method : 10/10
So in final i give 9.5 out of 10 for Lucky31 casino
Hope you guys will enjoy like i enjoy playing there.
Lucky 31 casino using Microgaming and Betsoft software. Microgaming software presented by quickfire, and with quickfire you can not wait full selection of Microgaming games, just bunch of most popular ones, but i think it is enough.
I played at lucky 31 casino only once in my life, i have found about this casino by one guy who posted screenshot with a win on this casino, and i check it out, and decide to try it out, i like to try new Microgaming casinos. I made 30$ deposit, and was able to get 131% bonus. I decide from begin to play a bit Betsoft games, just to have some playtime, because you know how this happens for me with Microgaming games, most times i open high variance games, and after about 15 - 20 minutes pass i have zero on my account and sitting like dumb and did not know what to do. Betsoft games was like always ultra low variance, i was not able to grab big wins, but from the other side i did not lost much. After a while i feel that it is enough to play this game for kids, and open immortal romance slot, and start playing with 0.30$ bets with 50$ balance. After about 100 spins i finally hit feature, but it show me just 9 empty spins, and just one winning spin with 3 of a kind aces, of course such feature can not be called good, and i decide to play Break da bank again with that 35$ that was left after immortal romance. I decide to try bdba with 0.45 bets, and i think it was mistake, since i lost my deposit and bonus and see zero on my account. I hit feature once, but unfortunately no luck this time.
I rate lucky 31 casino with 5 stars, since i did not test withdrawal time in this casino, and did not test customer support.
I like 3d slots as they have an amazing animations and graphics. I played Break the bank again. I deposit my money through Neteller and started playing it I got 100% as welcome bonus which was really col but till date I did not use that free money because I started playing with the real money i had deposited.
It's of Microgaming and Bet soft software which is embedded in it and they are probably the coolest soft wares in this online gaming right now because they offer a very wide variety if games and the games are very nice and fun to play with. Then I need money so I decided finally to withdraw my money but there was some hindrance while I was trying to withdraw the money and they asked for my documents again so I sent them because I did not want to give them a reason to freeze my account because I won that money very hardly. It took one day for them to review my documents and then my cash out was processed and I do not have any problem with this whole stopping thing as long as I get my money. Even they need to verify to make sure that this player is not one of the spammers.
I am always looking for casinos which have Microgaming in it because they are very cool and you will never experience any stoppage in games. The support was very nice but I think they take a lot of time in replying back because during my cash out they were taking a couple of hours at least to write back to me. This is a nice casino room only of you get lucky.
This casino provides instant play games from Betsoft and Microgaming, and i am not so love Betsoft to choose it instead of Microgaming, of course, because Betsoft does not have Immortal romance or Thunderstruck II my two favorite Microgaming slots.
First of all about their welcome offer, they offer 131 % bonus on first deposit up to 100 euro, this is what they write. But lower it typed that for deposit 100 euros you will get 131 euro bonus, so it is not up to 100 euro, it is up to 131 euro which is a bit not correct, so I think they should correct it. Of course I should email them and told this, but I am too lazy to do this, registering is already hard thing to me, than I should make deposit, and amount, password, oh, I am already tired, I need some rest :D
I made my first deposit in this casino of 100 euros, because I had nice withdrawal from other casino, and have some extra money to spent on online casino, but usually I am of course does not make such big deposits ( I am imagine how someone right now laughing a lot from my big deposit of 100 euros xD). Anyhow, this is was not best idea, because with 231 euro on my balance i decide that it is a good idea to play Thundertrstruck II at 3 $ bets, and of course I get busted, and more sad thing that I even did not managed to hit freespins, or wild storm, and just lost 100 euro deposit in 20 minutes. This happens because it is gambling.
I am not sure if lucky 31 casino is really safe and good, but for me it is looks ok. No bad signs was seen by me, and I think you can try this casino if you want to get welcome bonus or try Betsoft games, most likely you will have no any problems.
Good luck!
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