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Lucky 31 Casino - Payment of €500 delayed about a month

RESOLVED

Complaint Info

Disputed casino

Lucky 31 Casino

Amount

€ 500

Posted on May 5, 2021

Hi,

My problem is I withdraw 500€ from lucky 31 , this payment is approved since the 7th of April. Still didn't received it.

I'd like to received it. I feel like I get scammed. And when I send I email to the support service, the email can't get delivered.

All those proof here :

<private information removed>

AskGamblers
Posted on May 10, 2021

Dear all,

This complaint has been reopened as per Lucky 31 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on May 10, 2021

Dear VAL_LEB,

I hope this message finds you well.


Firstly, we would like to apologize for the inconvenience and delay in getting back to you regarding this matter.

We finally have a confirmation that your withdrawal of 150€ + 350€ requested on 07.04.2021 had failed while been processed into your Card.


The total amount has been re-credited to your Casino account.


We kindly advise you to request the withdrawal by Bank Transfer, in this way, no more delays will occur and very shortly the funds will be in your Bank Account.


We appreciate your understanding and apologize for any inconvenience that might have brought you.


Best Regards,

Sam

Lucky31

AskGamblers
Posted on May 14, 2021

Dear @Val_Leb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.