Page 4 – Player Reviews for Loki Casino
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Dear PRO23, Thank you for such a kind review of our online casino. Our support team together with the VIP department go out of their way to provide such loyal players as you with the best experience. We are also delighted that you like our bonuses and loyalty program. Hope you'll keep playing and winning with us ;) We wish you the best of luck! Warm regards, Loki Casino team
SImple quick site - good game selection and customer support always available. No waiting
They did not have my language, and in welcome offer they restrict free spins to one game - i want more choice with free spins
Dear ELLA65, The kind words you have posted speak volumes to us since providing our customers with the best experience ever is of utmost importance. The customer support team is available round-the-clock so they are able to help you without any delay. Despite the fact the game in which the free spins from the bonus for the first deposit is defined and cannot be changed, please feel free to check the other games! The substantial number of providers offer to your attention the various and sundry opportunities to enjoy your time with us. Derive joy from playing and winning! Kind regards, Loki Casino team
Hard finding decent slots in Germany right now but slots is International with a good enough Rep for me to play there. Better slots sites out there but I dont think this one is folding.
Dear ORPHANANNIE6, Thank you for such a positive review! We are aiming at providing our players with the outstanding experience in our casino. Please take into account that the only provider ttah is not available for your country is NetEnt. Feel free to check out the others. You can find a lot of decent slots :) Kind regards, Loki Casino team
The amount of games is great and easy to navigate and select. Support is quick and responsive.
The bonus terms! Crazy impossible to get a cashout when using the first time 100% bonus:
Full wagering requires making bets for the amount 50x the amount of the bonus received:(deposit bonus + winnings from free spins) × 50.
The 50x bonus is predatory to say the least but I find the most ridiculous is the max bet limit that goes along with it:
Limitation of the maximum bet while wagering: EUR 1 / USD 1 / AUD 1.5 / CAD 1.5 / NOK 10 / RUB 70 / PLN 4 / NZD 1.5 / CZK 25 / ZAR 15 / 0.0003 BTC.
* This restriction applies to all First Deposit Bonuses. For example, exclusive offers, Promo received by the Player by e-mail and others.
This is probably why their deposit bonus has a code instead of automatically processing.. I gave it 4 stars due to the deposit bonus issue. €1 max bet... really? If you use this casino don't expect to cashout on any winnings from using a bonus (think of your first deposits with bonus a donation and have fun playing); winnings may be confiscated by the max bet limitation if like most, you don't read terms first. Loki, may I suggest dropping the play through requirement to 35x and/or max bet to be €5. Watch your users grow and confiscation complaints shrink. Weekly withdraw limit €6,000/monthly €15,000 is also lower than average at Loki. Tricksters indeed.
Dear STAR69, Thank you for taking the time and writing this review. It means a lot to us to hear our players' opinions, as we constantly strive to provide the most satisfying and comfortable experience for you. Firstly, we are happy that you appreciate the wide variety of games and easy navigation on our website. We are also pleased to hear that you were satisfied with our support team's work, we are always ready to help you out! Concerning your review of the bonus terms, let us relate to our experience and explain why they are not as unachievable as you think. A lot of players get lucky with the First Deposit Bonus: every day we approve cashouts from such a bonus which can reach thousands of dollars for the luckiest ones ;) The maximum bet of 1 EUR and equivalents is just a precaution to protect ourselves from bonus abuse. We are by no means trying to make it impossible to withdraw your winnings. Moreover, the EUR 1 max bet is a condition only for the first deposits bonuses, the standard one for all other offers is 5 EUR and equivalents. For example, make sure to check our 50% Deposit Bonus on Fridays, where the bet is allowed up to 5 EUR. Anyway, we will take your suggestions into account when reviewing our bonus policy, so thank you again and hope that you'll reconsider our online casino and get lucky playing with us! Warm regards, Loki Casino team
Nice casino with a great slots variety. Clear bonus program and very polite and helpful VIP management department that has a personal manager Andreas who may help you at any time.
Dear GGLUCKY555, We are so happy that you chose our online casino, thank you for your kind words. We'll make sure to keep doing everything to provide you with the best experience and support. We wish you the best of luck! Warm regards, Loki Casino team
Great games portfolio, fast verification, also just liked to play here, because it's best user interface.
Withdrawal was too long, maybe because they have some limits? I don't really understand it from support girl.
Dear Samuro-Tadziaki, Thank you for pointing out the positive sides of our online casino - we do everything to ensure the best experience for our players. Concerning the withdrawal process, we try to process all withdrawals in a timely manner, but sometimes it can take more time due to the high number of withdrawal requests. Anyway, we appreciate your review and thank you for helping us to improve our project. Warm regards, Loki Casino Team
Nice looking siite with a modern UI and easy to navigate lots of games.
Like the god of mischief Loki casino are known for withholding winnings citing bonus abuse. I don't know why they would tarnish their otherwise decent site by mistreating their players in this way???
Dear DANNYTCOTW, We are really glad to hear that you like our player's interface and our games' availability and accessity. We are sorry for your experience with the withholding of winnings, but there are some terms and conditions in our online casino and every player must meet them. When it comes to the bonus terms, there is a maximum bet allowed to play the bonus (https://www.lokicasino.com/bonus-terms-and-conditions) : p.1.5. Limitation of the maximum bet while wagering: EUR 1 / USD 1 / AUD 1.5 / CAD 1.5 / NOK 10 / RUB 70 / PLN 4 / NZD 1.5 / CZK 25 / 0.0003 BTC. * This restriction applies to all First Deposit Bonuses. For example, exclusive offers, Promo received by the Player by e-mail and other p.1.22 of General terms also says: "The casino has the right to revoke any bonuses and winnings, as well as to confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules." In case, you play fair and don't break any rules you will get all of your winnings. We do care about all of the players who uses our website to play and we are also worried about each user's security. That's why the verification procedure is obligatory. Thank you for understanding. We wish you best of luck and a great mood :) Sincerely, Loki casino team
- You have 10 different names available to give you a comfortable game
- Perfect website
- Excellent overview of your own account
- Cashback points
- Loki casino Lottery
- The fastest and best support I ever met in the Casino world
- There are no and no negative facts and causes about which I would be able to write on this topic
Dear STEWEX555, Thank you very much for such an amazing review of our casino. We appreciate that you like our website, player's account interface, lottery and customer support service. We'll keep moving forward to satisfy all of the needs of our players. Wish you best of luck. Enjoy your game! Sincerely, Loki casino team
Great selection of games.
Cannot cashout because of the bank I am with (ANZ). Why is this not mentioned when I joined, or made a deposit? Its not in the terms and condition's ether. So now I have to join a new bank and get another visa and make another deposit so I can withdraw my funds.. Really not happy
Dear NZSKY, We appreciate that you like the range of the games that our casino provides. When it comes to withdrawals our casino does our best to satisfy our players' needs. In that way we informed you about the fact that ANZ bank has recently stopped to accept withdrawals from our online casino. We do care about our customers and we want them to feel comfortable playing in our casino. That is why our support team advised you to use an alternative payment method so you don't have to wait for a long time when your cashout is processed. In case you use another method to withdraw your funds we need you to make a minimum deposit with. That is needed by our system to have a cashout address saved in database to process a withdrawal. In that case your last deposit will be available for a cashout as well as the rest of your funds. Thank you for understanding! Sincerely, Loki casino team
Decent selection of games for Australian players with some providers do not allow aus which is not the casinos fault, so not all games you see will be playable
Slow deposit times via BTC
-might be new to accepting BTC so patience is sometimes needed
NO live games for Australian players
Dear THETRUTHHURTS, Thank you for taking time to review our online casino. We appreciate that you like the selection of games for our Australian players. Concerning slow deposits via BTC, please note that usually, it takes much less than an hour for a BTC transaction to be completed. However, we can't influence the time it takes, as all BTC transactions are confirmed only when they receive a certain number of confirmations by the Bitcoin network. Sometimes it takes around 10 minutes, sometimes longer, depending on the payment size. When it comes to live games, unfortunately, they are restricted for Australian players by the providers of these games, so we can't do anything about it :( But, as you've mentioned, there are plenty of other interesting games to choose from, so feel free to enjoy the game! ;) Thanks for your review again and have the best of luck! Warm regards, Loki Casino Team
One of the best mobile sites around which let me play at work on 3G only with no freezing. Good selection of games on the mobile site. Mad quick payout in 5 hours last time. Good business.
Dear ER2000, Thank you for the kind words! We're glad you have been enjoying yourself:) We wish you a good game! Kind regards, Loki Casino Team.
As for me, the site is a bit slow loading. However, one of the best things about this casino is the banking system that's in place for both deposits and withdrawals. As well, there's an excellent specialty games area as well as the slot banks that go on and on with all kinds of different themes and concepts.
Dear NEWMAN, thank you for your time and posting feedback about Loki Casino! We are glad to hear that you like our banking system and games we provide. Wish you best of luck and success! Best wishes, Loki Casino Team
I play on mobile only and the mobile site at Loki is very good with most of the games and no lagging or glitches. They sometimes pay me in less than a day as well which is classy!
Dear BETTYBETS, Thank you for reviewing our casino. We appreciate that you enjoy playing via our mobile site. We'll do our best to keep providing the best experience for you! Wish you lots of luck! Sincerely, LOKI casino team
I love the range of games, they have most of my favorites and they load quickly
Requested a withdrawal three day ago It is still pending, their customer support is unable to tell when this will be processed and/or paid. so three day and no sign of progress, is definitely too long.
Dear APRIL22, We are really glad to hear that you like the range and quality of our games. We are sorry that your withdrawal took more time than usually. Because the average time for withdrawals to be processed in our casino is about an hour. In your particular case the payment stuck and we asked you to wait for a while so we can figure it out. After that you were able to make a withdrawal request once again and get your funds successfully. We promise to do our best to avoid such situations in the future Thank you for understanding. We wish you best of luck and a great one :) Sincerely, LOKI casino team
(Latest Update)
When I first played at this Direx NV casino 14 months ago, I was very disappointed with Loki Casino. Perhaps there were many teething problems at that moment in time, which annoyed me quite a lot, and I ended my play session with a very poor review on the casino. I rated the casino with only 2 Stars! Very recently, I gave Loki another go, after such a long lapse of not playing there, and I was very glad that things have things by quite a bit!
Games selection still isn't that comprehensive as at some other casinos, but I'm satisfied with the availability of my favourite games. What I like most, however, is the fact that there is no more deposit fee as before. I hated it when I had to pay a fee for my deposit, and that was one of the main reasons for my very low rating for Loki Casino, but now, I can happily deposit and play any time that I want, without wasting unnecessary money on fees.
The best thing that happened on this second play at the casino, was that I managed to make a small win on my favourite Finn And The Swirly Spin game, and I quickly made a withdrawal of it. I then immediately uploaded online my documents for their KYC procedure and that got approved in 15 minutes! I was expecting a very fast payment speed too, typical of most Direx NV casinos, but it only came about 3 hours later. Well, I was a little bit disappointed with that, but it was still a very fast withdrawal processing speed nonetheless.
I'm happy to say now that Loki Casino has made the grade, finally, and I can go back and play at any time I want to henceforth, with no more worries about wasting my money on deposit fees, or any other fees.
Dear AFI4WINS, thank you for your time and posting the feedback of LOKI casino! We believe that your teeth are doing much better now :) Thank you for mentioning positive sides of our online casino. We are glad to hear that you describe our online casino as the growing and developing one. We also hope that you will continue to enjoy playing here and we will make our best to satisfy our players' needs. Wish you best of luck! Best wishes, LOKI casino team
Loki casino is always lucky casino for me. I won maximum times there. My high win was 2000. The withdraw process was flawless and easy. No any waiting. Great games great customer service.
Really I recommend this casino to all players.
I got email that I can't use any bonus anymore there because I take pretty more. But I don't think so a casino should restict player to take bonuses. That's not a good idea.
Dear KSHUJATH, thank you for your rewiev! We really appreciate your feedback and that you like our customer service. Please note, that there are some rules in any casino that restrict using a lot of bonuses and players need to meet those rules.Thank you! Wish you good mood and best of luck! Sincerely, LOKI casino team
I love this casino and it is my firat call on the weekends when I play. Quick games and they pay you quickly as well. I won $750 that hit my card in 45 minutes which is amazing.
Dear RONREED, thank you for your time and reviewing LOKI casino! We appreciate your pointing out our positive sides and that you like our withdrawal process. Wish you best of good luck! Best regards, LOKI casino team
I like playing at Loki. The interface is good and they have a very good selection of paying and cashout methods including Visa and Mastercard which is always a good sign for me. Every software provider in the world seems to be represented here as well but not all games play in my country.
Dear MONASOMMERS, thank you for your time and reviewing LOKI casino! We appreciate your pointing out our positive sides! Wish you best of good luck! Best regards, LOKI casino team.
I really like the design - it is original and unexpected, especially the feature with the night mode - well done! Un general, everything works as expected.
I came here to say that it was very weird to receive a letter from them saying that I could be a bonus abuser - and saw the previous review with the same issue. I absolutely agree with it - you can call anybody a bonus abuser if he makes duplicate accounts to get more bonuses than you plan to credit. But if you just take an advantage of what is offered to you personally by the casino - it is fully eligible. Moreover, calling such a player "bonus abuser" to me is insulting. We came here to have fun and not to be insulted. Thank you
Dear GAMBLERNORTH, As per our rules, the player is not allowed to abuse the bonus offers. Abuse is the relation of received bonuses to amount of deposits: 70% of bonus funds with 5 deposits, but not more than 9 deposits, 50% of bonus funds with 10 deposits or more. In case of such abuse Casino has the right to prohibit the Player to receive any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it. We've taken such actions just in order to prevent potential bonus abusing. This is not a permanent one, you will be able to receive bonuses as soon as bonus/deposit ratio will lower Thank you for the understanding! Best Regards, Loki Casino Team
I'd like to play more at this casino, that has a good selection of games, is easy to navigate but it is not possible because...
today I have received this message: Dear Player,
Unfortunately, our system has detected that you receive too many bonuses while playing at our casino. To prevent getting to the list of players that abuse bonus offers, we have to notify you that at current moment bonuses will be unavailable for you.
Its not permanent, you can continue playing and withdraw the funds anytime, as well as participate at our tournaments and lotteries! In case your bonus ration lowers - we'll be happy to offer you our promos and bonuses as we used to!
Best Regards,
Loki Casino Team
For me this decision - the same used by sister casino Golden Star, is absolutely absurd. I have played many times and I had maybe only a little winnings over many deposits. I always used only the bonuses they offered to me by email. How is it possible to say that I can "abuse" of the bonuses! They don't want I play!
This is the best way to loose customers!
Dear VALDO, We are sorry for the inconveniences caused, we do this just to prevent getting players to the list of those who may abuse bonus promotions we send. This is not permanent, you will be able to receive bonuses as soon as bonus/deposit ratio will lower Thank you for the understanding! Best Regards, Loki Casino Team
One of my favorite casino. Very nice interface. They always send a lot of bonuses and freespins to me, it's really kind. Many slots game providers. Also they have really good helpful support. When I had problems with the Bank withdrawal, they helped to solve the problem very quickly.
Dear WIND, Thank you for your warm words! Please, feel free to contact us anytime if you do have any questions - we are always eager to help :) Have a splendid day! Kind Regards, Loki Casino Team
Great variety of games. Free spins no deposit for registering is a win win. Just s great casino
Nothing. I couldn't find anything I didn't like. The casino satisfied all my needs
Dear EMZYPEZ, Thank you for your feedback! Do not forget to check out all of the bonuses our casino offers - we are sure your favorite ones will definitely be at our website :) Have a great day! Kind Regards, Loki Casino Team
Nice selection of games. Would love to spend time in this casino more, but...
I deposited 25€ via PaySafe and got 100€ in few minutes. I wanted to cashout this money and only option for me was bank transfer. Everything ok,but minimal withdraw is 500€and 25€ fee?! That's just crazy and hard to achieve with 25€.
Watch out for that if you deposit via PaySafe.
Dear KLEMEN, We are sorry for any caused inconveniences. We have variety of payment/withdrawals methods for our players. You can contact our livesupport team anytime to find out which withdrawal option is the most comfortable for you. We are available 24/7 Thank you for the understanding! Have a splendid day! Kind Regards, Loki Casino Team
Loki casino is one of the better casinos I have visited in recent months there is no pending withdrawal time and they process payments in three days which is standard, live chat is very helpful especially Victoria with whom I was dealing with on a few occasions.
She is extremely friendly and helpful. A good change after a few casinos I have dealt with lately that have been far from acceptable
Cheers to you Loki Casino
Dear Aaron, Thank you so much for your feedback! We are trying to be better with each day If you have any suggestions - always feel free to e-mail us anytime you would like :) Have a nice day! Kind Regards, Loki Casino Team
This casino is nice looking but that is all I can say about it.
Deposit 10 e doesn't give you anything here. I don't even know why 10 is available to deposit. And worst of all are live chat. So rude , they don't want to help you and each time you can get other answer for your problem. I do not recommend to play here.
Dear Kazimek, 10 EUR is the minimal sum a player can deposit to play at our casino But as per our Bonus Terms and Rules, to get any bonuses - your deposit should be at least 20 EUR with suitable bonus code If you still would like to get a bonus for your upcoming deposit - please, contact our livechat right before you make a deposit. Sorry for any inconveniences caused and thank you for the understanding!
Cashouts handled fairly quickly. Bonus terms are valid.
I got an email today stating "Hi my name, you can get a 50% bonus today just deposit with code X and you will be credited". After depositing I was told I could not get bonuses there. At the same time I get an email with my name stating I can get a bonus.
This is unacceptable. When asking the live chat to honor my bonus I got the response "you cannot get bonuses".
Thus this is a 1 star casino for me. I strongly warn for their marketing tricks and emails.
Dear Jacob, Could you please write us an e-mail to our support e-mail: [email protected], stating a screenshot of bonus offering e-mail there - we'll try to provide you all required assistance Sorry for any inconveniences caused Best Regards, Loki Casino Team
I like the style of the casino. And I like graphics and I like slot game. And this is all like about this casino
I do not like the support here, lazy and never solved or answered any problems. Never know any problem? And fuss is flat. I'm a customer put money play. Did not play free. Your support should care for us very well. Do not be silly
Dear SMODERN, thank you for taking your time and reviewing LOKI Casino! It’s very regrettable to read about your negative experience with our LiveChat. From time to time our support team is experiencing a very large influx of players. We conducted additional work and you can contact us via livechat or write an e-mail to our support department if you need any assistance and they will give you an answer in a short time. Kind regards, LOKI Casino team.
I honestly don't know why this casino has so many negative reviews.
Instead of asking for all different documents all you have to do is show ur ID and a selfie with ur ID and date. Whats the big issue? Why rage over a selfie? I think it's a cool and easy way of showing who you really are. Let's not all make a drama out of it.
I also like their slots, they have some nice variety. After submitting my documents they approved my withdrawal within a few hours and I got the money on the next working day.
Maybe they can speed things up a little bit more like live chat and verifying things.
Dear INACTIVE USER, thank you so muсh for such a great review! We really appreciate your support and understanding of our verification process! We'll do our best to be much more enjoyable for the players! Kind regards, Loki Casino Team.
Absolutely crisp and fast loading time compared to other online platform. Lighting fast payouts - Less than 30 minutes on average on VISA. Netent slots pay well and no double language on this platform.
Support sometimes take some time to reply but... Always players must take into account that Loki really cares and has little no complaint, all resolved compared to other 'certified' casinos.
Dear ASHWINMU, We are happy to read that you are mostly satisfied with service provided by Loki Casino! From time to time our support team is experiencing a very large influx of players. But we do our best to improve the situation and to make our players feel much more comfortable. Kind regards, Loki Casino Team.
Nothing special, but it's not so bad casino, with a good selection of the games and nice interface, especially I liked live games.
Can't say anything bad, but the support is too slow ...You need to work on that
Dear OFFON.ID Thank you. We are happy you are enjoying the game collection. Let us know if there is anything else we can help you with. Best regards, LOKI Casino
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Great casino. Deposit bonuses and monthly lottery. Round-the-clock support, as well as VIP managers at the level will always answer and delight with bonuses, I would like to thank Andreas! I advise !!!