Page 3 – Player Reviews for Loki Casino
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Dear Bohochal, We appreciate you making us aware of your negative experience in Loki Casino. We strive to provide excellent customer service, therefore please accept our sincerely apologies for any inconveniences caused to you. We take our customer support seriously with all responsibility. Furthermore, we would like to inform that funds deposited in our Casino should be used for gaming activity. Due to this fact, your withdrawal requests were declined a few times. From what we can see, in our turn you were advised with the reason of cancelled withdrawal. It was provided in detailed email with the certain recommendation for conducting a successful cash out. You should indeed have wagered your funds at least 3 times. As soon as you have refused to do that, the withdrawal request was cancelled by our Finance Department. Please be sure that your feedback will allow us to resolve any further problems. It will definitely help us to improve our service, as we appreciate every one of our customer. We are proud that you have selected our company and are our loyal customer for almost a year. Your complaint will be transferred to the appropriate department. Thank you for your understanding in this case. Kind regards, Loki Casino team
I loved the super quick verification times, I'm talking within couple of hours, the chat support are amazing... And I was awarded a withdrawal, despite accidentally betting higher than the limited during wagering period. Never ever played at a casino that was this pleasant. Withdrawal was process the following day and I guess as a dislike...
All I have to dislike here is the minimum deposit amount being $30. That is literally the only thing to whinge about!! I have never recommended a casino to Anyone until I played here
Dear CANDY9090, Thank you for such a positive feedback We are glad you've been enjoying our games, withdrawal process, and overall experience. We are happy to know, that you are satisfied with the way we work:) Only good luck ahead and thank you for being our customer! Warmest regards, Loki Casino Team
This casino is trusted. They have very quick account verification and money transfers are fast both in and out. They have all good games which i like to play from the biggest providers. I played there quite much and i got my personal vip manager which i really liked. He gave me additional bonuses and I really enjoyed that experience. Also during active bonus you cannot play any forbidden games because they automatically block those if you try to start them so this is very good for the player that they cannot do any mistakes by accident. I can strongly recommend this site to other players. Good job lokicasino!
Only thing is that you cannot play play n go games during active bonus. That is just a minor thing but it would be much better experince if you could play also those during active bonus.
Dear BADLUCK, Thank you for posting such a positive review. We are really pleased that you are enjoyed with our bonuses and variety of games. We do our best to provide each player only with positive emotions and fantastic experience. We will go on working hard to make our service faster and better to satisfy our players:) May good luck and fortune always be on your side! Kindest regards, Loki Casino Team
Loki casino is a casino owned by direx nv and it is one of the main reasons I decided to join loki casino. At first look, the casino has a nice white and light purple theme. A very nice layout and there is no lagging whatsoever. The site runs pretty smoothly. After my registration I uploaded my docs and in the same day, my account was fully verified. So big thumbs up for that. Loki casino offers a good welcome bonus as well. On the first deposit you get a 100% bonus and 100 Free spins. On the second deposit you get a 75% bonus and on the third deposit you get a 50% bonus. Also loki casino offers a weekend reload bonus of 50% bonus and 60 free spins. Also there is also a vip system and of course birthday bonus which is pretty good and thoughtful. Support is also pretty good and helpful. The verification time frame via e wallet is 24 hours. So if you request a withdrawal via e wallet today, tomorrow it will be in your account. After playing here for 4 years I can say it is a casino that I will continue playing.
When it comes to negatives I found recently that loki casino has increased the minimum deposit from 10 euros to 20 euros. For me personally it was somehow nice that I could deposit also 10 euros from time to time. But this is just a personal taste. Another thing I did not like was the fact that in the beginning loki casino was pretty fast at withdrawal time frames. So from 0- 2 hours time frame via e wallet it became 24 hours. I definitely liked the old one I this particular issue. Except those things I did not find any other negative thing.
Dear KAYENNE23, Thank you for your detailed feedback on our casino. We do appreciate the time you have taken to describe our strengths and weaknesses. It's great to know that you find Loki Casino the one you want to play at. We always analyze all reviews in detail and try to immediately take into work all the nuances that make the gamble in our casino more and more enjoyable. Wish you only big winnings and pleasant experience of gambling in Loki Casino. Kindest regards, Loki Casino Team
Now that I have played at loki casino a few times its actually really nice to play at. Some of my favourite slots and providers are in there and the user interface/website looks really nice in the white.
Not much to dislike really most probably the withdrawal timeframe bank transfer could take 7 days and I'm not quite sure why I cant withdraw via cryptocurrency.
Dear CRANDOS, Thank you for posting a review on our casino! We are glad to read that you like our interface and variety of games. Unfortunately, the withdrawal timeframe for bank transfer does not depend on us(we would quicker the process if we could). Regarding any other questions(especially cryptocurrency) you may contact us via email - [email protected]. We would be happy to answer all of them! Kindest regards, Loki Casino Team
-- Updated review --
Now, after being properly verified, I requested two withdrawals within 24h of each other. Both were processed within 12h of my request and I received 2 email transfers simultaneously after about 24h. Cash in hand. Amazing.
p.s. If you hit a free spin feature on the mega ways slots, you're gonna have a good time!
Nothing to dislike! If you play in Canada, you should give these guys a try. I've stopped playing on other sites due to the absurdly long time it takes to get your funds.
Dear OLEK, We really appreciate your review on our casino! We are happy to know, that you are satisfied with the way we work:) Loki Casino team works hard to gratify our players. Warm regards, Loki Casino Team
Page runs smooth, has all the familiar slots, live dealer blackjack, good jackpots.
As a Canadian player I was happy to cash out using email transfer which most everyone with online banking is familiar and comfortable with.
Received funds in less than 24h after receiving text message that the cashout has been processed.
Hit a big win (x2000) on a small $2 bet which was the best r.o.i. I've had out of many casinos I play on.
Took a while to authenticate but that was a bit my fault ;) so make sure if your name is William don't sign up as Bill or if you go by Bob but its Robert on your ID, use that. Just a helpful hint.
Dear OLEK, We appreciate your positive feedback about our casino! We try to integrate new payment systems in order to increase the list of available methods to make a withdrawal for players from different countries. Thank you for admitting our fast cashouts. We are doing our best, so that you can get your winnings as quick as possible. Regarding the issue with authentication we recommend you to contact our live-chat. Support Team works round the clock and always ready to help you with any difficulties. Wish you only big winnings and positive emotions :) Kindest regards, LOKI Casino Team
This is by far one of the best casinos I've ever played on in over 15 years.
Pros:
-> They've all my favorite games
-> Lots of deposit/withdrawal methods
-> The games are absolute lag-free
-> Individual deposit limits
But, the best and most important point: Incredible fast verification. We're not talking about "fast verification" - we're talking about "instant verification". While I uploaded the multiple documents (passport, Skrill page, address verification, ...) the first documents already got approved! The verification was done within 3 minutes - and this at 5 am! This is unbelievable. The payout reached my Skrill account around 6 hours later. This is just amazing. If this isn't a 10 star casino, I don't know.
Dear GOTTESMISSIONAR, Thank you for your feedback! We are glad you've been enjoying our games, deposit/withdrawal process, and overall experience. We value our players and strive to satisfy all your desires. We hope that playing in our casino will continue bringing you only positive emotions. Wish you only big winnings! Thank you for staying with us! Kindest regards, Loki Casino team
The customer service at this casino is by far the best I have ever dealt with.
I asked for free spins and bonuses on a regular basis, and so long as I have made a deposit since my last one, they always accommodate me.
Nothing is ever a problem and they always go out of their way to help me with any queries.
The loyalty system is pretty good too, converting points to dollars.
And good selection of games.
I haven't had any big wins on this site yet. Only small ones and I've spent quite a bit (but that isn't their fault!).
So other than that, there isn't anything I don't like :)
Dear KIWIGIRL, We are incredibly pleased to read such kind words about our casino and support service as well. We are very grateful for your feedback. Our team works tirelessly 24/7 to provide each player with reliable and high-quality support. We hope that playing in our casino will continue to bring you only positive emotions. Wish you only big winnings! Sincerely, Loki Casino Team
I won and within 24hours my approval was aproved. Haven't recieved winnings yet it takes 1_3days so I'll update review if any issues. It seems at the moment this casino actually stands up to their claims.
I only disliked that 1 hour after my withdrwal it was denied as I needed to verify my email. It could of been put on hold and gave me time to verify my email but I verified and then made another request and it was aproved 24 hours later.
Dear APPLESUCK5, We really appreciate your review of our casino! It is really important that you like the speed of payments procedures. We always try to do our best. As for the withdrawal denial we want to pay your attention to the fact that the account is only checked after withdrawal request, so we did all possible to quicker the process for you and follow the terms and conditions of our site. However, we will take into account your thought about this situation. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Warmest regards, Loki Casino Team
Overall as a casino they are pretty good, I haven't ever made a withdrawal with them only due to not winning while playing here but they are pretty excellent with customer service.
Can't actually play here anymore due to changes in laws and regulations but in the time I played I had no complaints. Never won anything big here but that's just luck.
Dear DARCIEJOAA, Thank you for taking the time to write a positive review about our casino! We appreciate our players and try to meet with all needs. We are doing our best to provide players with comfortable playing and good mood. Wish you the best luck ahead! Kindest regards, Loki Casino Team
This is one of the casinos that I visited and happened to be playing in it for the past few weeks. In my observation, the site is good in providing the best games but when it comes to rewards, they are too tight. They want us to wager more and more if we want to win.
I'm still looking for a good casino than other Loki. But I'm still hoping that this site can give me a chance to win. Of course I won before in Loki but not that much. If I ever won a jackpot, I'm going to shave my head in remorse to what I said. Lol.
Dear JENS21, We really appreciate your review of our casino! It is really important that you like the speed of payments, our website and the speed of the verification process. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Warmest regards, Loki Casino Team
Love the variety of slots, site was quite easy to navigate. Also slots seem to have a good RTP have been extremely lucky on this website getting great features and I really would enjoy playing on this website if their cashouts were functional, but because of this I would not recommend this site.
They will try every possible way to avoid paying you or delaying the payment. Cashed out successfully once, second time still pending after about 3 days with every excuse from antimoney laundering to technical errors. Very dishonest and slow when I comes to cash out, especially for a bitcoin casino absolutely unacceptable cash out speeds would have no reason to play here instant cashouts available with BTC on many other sites.
Dear SIFTY, Thank you for your kind words about our game selection and easily operated website. We really appreciate that you liked it, and found it useful. Regarding the issue with withdrawals, we want to shed light on this situation. Initially, your cashouts were canceled according to the AML (anti-money laundering) policy and advised to use an alternative method. The essence of the AML policy is to protect the funds of our players, which is vital to us. We also want to inform you that, in some cases, not everything depends on us, but on the payment system. For this reason, the following payments were canceled because your bank (THE NATIONAL) does not accept payments from gambling sites. Ultimately, we decided to approach and not force you to create a new card with another bank or a new payment method, and process your cashout. We are deeply sorry if you had bad experience in our casino. We look forward to your understanding of the whole situation. Warm regards, Loki casino tam
Nice layout and have had some very nice wins so far and deposit bonuses are solid every week - the withdrawals are up there with the best I’ve experienced and are always approved within 24hours.
Unable to play Blueprint or Thunderkick games in NZD, also some iSoft games don’t load either - have spoken to support numerous times but the conclusion is that they’re unavailable in nzd currency for some reason.
Dear SHAUN9053, We appreciate your kind words about our casino. We value our players and always try to provide with the best bonus offers and to process withdrawals as fast as possible. We are sorry that you had some inconveniences playing in the casino. There were some maintenance works with the games from the side of the providers. Regarding the NZD currency, Blueprint, Thunderkick and iSoftBet games should work well. Also, previously we have asked you to provide us with a screenshot of the problem you have, so that we will be able to help you with the problem solving. If you face further issues with games from mentioned providers, please answer the E-mail letter from Loki Casino. Thanks for staying with us ;) We wish you the best of luck and a lot of winnings! Best regards, Loki Casino team
Attitude that the casino live chat agent has. Really had the worst online casino experience ever. I really don't recommend this casino to anyone. Waste of time and money.
Had the worst online casino experience ever. I made a deposit total of $350 which didn't last long. I went to live chat and asked for bonus. The live chat agent started sending messages with !! At the end. I checked history and I never received any so I replied saying I never received it. Live agent replied "As I mentioned before, you got free spins after your last deposit!
That's all I can help you with.
You may check it by yourself. Moreover, it doesn't mean that you can get bonus after each and every deposit you make."
Dear BABOTHING, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with customer service. Being known for our great customer service it came as a surprise, and we would like to make things right. We value our customer's opinions and would like to thank you for bringing this to our attention. Best regards, Loki Casino Team
I'm a newcomer to Loki Casino and am still getting familiar with the place...It feels good, very good indeed... I gotta say - I think I may have just found my new online home away from home. Well laid out site, the selection of games is just spot on. And customer service second to none. Well done ladies and gentlemen of Loki Casino, love your work xoxo
Dear SERENDIPITYJONES, We appreciate you taking time and writing such nice words about our online casino. We are happy that you found another home with us, that is what we strive for every player to feel! Our customer support team send you their love and wish you the best of luck ;) Warm regards, Loki Casino team
I like to play and win very often. And I like the throwing game But the only disadvantage is It has a younger bonus and a few bonus rewards. I think the page should have more bonuses or more free games.
Dear DAVID1234P, Thank you for your feedback! We are glad you've been enjoying our wide range of slots and been very lucky in winnings as well. May your lucky streak continue! We appreciate your advice about bonuses and will definitely present some new exciting offers in the future! Thank you for staying with us! Warmest regards, Loki Casino team
This casino deserves the top of the standings, so many games I love to play here or tried so many casinos but this is my longest in advance.,I recommend it to everyone, use my English translation google
For the moment I do not find nothing bad. Chat not used often because I do not play with the bonus. I like to play with my money, Thanks Loki. This casino deserves to be among the first in the standings, Has the best suppliers.
Dear SOCCO, Thank you for posting such a positive review. We are really pleased that you are enjoyed with variety of the games. We do our best to provide each player only with positive emotions and fantastic experience. Wish you to win more :) Have a great day! Kindest regards, Loki Casino Team
This is how casinos should be run. Big pots, no hassle play and a proper back office running. Proper customer service and managers who know who you are and what you want. I don't always win here but I trust this casino. Good luck!
Dear MAGGIEDD, Thank you so much for your kind words! It means a lot to us! We are happy that you enjoy your time spent with us. We are doing everything possible to create a comfortable playing environment for each and every one of our players. Thank you for your trust! Warmest regards, Loki Casino Team
Amazing online chat support by the entire team. I deposited a good chunk of money but I managed to win 4x my deposit amount. All documents sent in, waiting on confirmation and withdrawal process to kick in.
So far so good. Hopefully this will be THE new casino I stick with. I've had a lot of bad experiences with other casinos and this made me a bit anxious when it comes to trying a new casino. So they took the time and answered ALL my questions. Just waiting for everything to be processed.
Dear PATRICKGIRARD, Thank you for reviewing our casino. We appreciate that you enjoy our customer service. We'll do our best to keep providing the best experience for you! Wish you lots of luck! Sincerely, LOKI casino team
I had a good night at this casino. I lost, but in general, it creates pleasant impressions. There is no problem with Support. The same is not true for other casinos. The interface of the casino is quite unusual, I would say. I hope the casino will develop further. I verified identity immediately in chat so that there were no problems with the withdrawal, so I`m doing great so far. Replenish the list of providers, in general, well done. Yet, to its credit, the guys trying to make customers happy. As in my case, in spite of the fact that I lost, I was still satisfied) I had a great time and wasn’t upset that I paid for it with my deposit because not every day we get to win)
Dear GLOTEROS, Thank you for such a kind review of our online casino. Our support team goes out of the way to provide each player with the best experience. We are also delighted that you like playing in our casino and satisfied with each moment. Hope you'll keep playing and winning with us ;) We wish you the best of luck! Warm regards, Loki Casino team
Great casino. Had a massive win on new game from $25 deposit. Played the one slot non stop for about 16 hours. Starting balance :$25, Finish balance $$25000+
I was still winning when I stopped playing but I was tired and sick of playing the one slot non stop for that long. Never found a slot like this before. I won the jackpot that often that eventually it was less than the bet amount to qualify for the jackpot.
Service is excellent. From verification to money in my Australian bank was under 3 days..Great casino. The best I've come across since jackpot city. Can't fault them at all.
Dear JEFFREYWC, From the whole team of Loki Casino, accept our sincerest congratulations on your winnings! So happy that you were satisfied with the verification and withdrawal process, we do our best to make it as so smooth as possible! We hope that you'll keep playing and winning with us! In our turn, we will make sure to make your experience extraordinary in all possible ways ;) Warm regards, Loki Casino Team
My favorite casino at the moment! Haven't had any problems at all. Very good support team, perfect bonus system. Live chat is very responsive and always helps with any problem. Big thanks to Loki, my financial situation is a bit better because of you. Very fun and thought out lottery ticketing system. simple and effective design. I would suggest this casino to everyone. beginners and pros.
Dear AMBERANDFRIENDS, We appreciate your words about our online casino: our support team does try their best around the clock to help our players whenever they need anything. Thank you for complimenting our bonus and lottery systems: they were designed to keep it fun and exciting both for new and experienced players ;) Please, accept our sincerest congratulations on your winnings! We do hope that your luck will keep you company for as long as you stay with us ;) Sending love from the whole team of Loki Casino!
One more casino i like play . Very nice Support and Vip manager and a great games. I think for me is one of the best casinos online in the moment. I recommend!
Sincerely, nothing in this moment. I have make very deposits , and sincerely i don't make very withdraws but the vip manager and all staff of LokiCasino is very nice .
I Recommend this casino !!!! Trust casino
Dear REDTUGAPT, Thank you so much for such kind words! We glad you appreciate our game range. Even more interesting, new games will be added in the future! Our support team and VIP managers spare no effort to make sure you enjoy your time at Loki Casino! Thank you for your trust! Wish you only good luck ahead! Best regards, Loki Casino Team
Although LokiCasino is really a very cool casino, probably even the best on the online gambling market, I was very upset by the process of withdrawing money to the card. A deposit of three cards from different banks, and when I tried to put a withdrawal, the payment went on only one card and then only after a scrupulous verification of my documents. And so, in general, I like playing there, a large number of games, everything works quickly, does not slow down, for the time I play there, not once had even happened that the site didn`t work, or the connection was lost. But they got something to do with the process of withdrawing money.
Dear KIRNAOS, Thank you for sharing your opinion about our online casino. We are delighted that you consider us the best on the online gambling market: such words motivate us to improve and develop for players like you! Concerning the verification process, as every respectful online casino, we want to make sure that all rules are met so that the players could enjoy their game in the safest environment. Therefore, it is obligatory to go through the verification process for every player before the first withdrawal. You mentioned that cashouts only to one of your cards were successful. Unfortunately, sometimes banks block transactions from gambling websites and we cannot successfully transfer the funds to your account. That is the reason for our inability to withdraw to cards of certain banks. It does not depend on our side, however, we try our best to provide all possible support in such cases. We are sorry that the withdrawal process was upsetting for you but we do hope that from now on you will only enjoy your experience! Thanks for staying with us ;) Warm regards, Loki Casino team
Fast cashout (Took less then an hour to E-wallet). Costumer support is probably one of the best on the market. They really look out for the players plus the personal VIP manager is a big addition.
Dear DAN1KA, We are grateful for your kind words about Loki Casino's fast cashouts, helpful customer support and VIP department. We work hard 24/7 to provide such great players as you with the best experience possible. Thank you for staying with us! Warm regards, Loki Casino team
It's a comfortable site to interact with, and the graphics and appearance are well above average. The number of slot games is impressive, and fee-free banking is a significant benefit for players.
The bonus programs need some work, though, I hope that LOKI's customer service department is striving for faster and more pleasant interactions.
Dear GREG741, Thank you for complimenting our website design, the wide range of available slots and the versatile payment methods. We constantly try to improve our website, add new games and payment methods to make the experience even better for the players. We provide lots of bonuses for our players in our welcome package and loyalty program. If you have some thoughts on how to improve the bonus system, feel free to send them via our e-mail - we'll surely take them into account. Our customer support team works hard to promptly and helpfully process all our players' requests. Sometimes an issue can take more than average time to be solved, however, we always inform our players in such cases. Thank you for reviewing Loki Casino. We'll make sure that you have only pleasant experiences and wish you lots of winnings from now on ;) Warm regards, Loki Casino team
I like the wire transfer withdrawal options, took only four days for me to receive the money into my chosen bank account.
No games here that got my attention. More providers would be nice.
Dear DANIEL777, We are happy that the withdrawal options provided by us work for you and hope that you'll get many more chances to enjoy the fast cashouts in the future ;) In addition, thanks for sharing your opinion on providers, we constantly add new ones, so you won't get disappointed, we promise. Thank you once more and wish you the best of luck! Warm regards, Loki Casino team
Customer service really take care of their players - brilliant work.
Verification is very fast - only took 30 minutes.
Cashout got accepted as soon as they verified my account.
No bullshit at all with bonus, cashout etc.- (as I have experienced on other casinos).
Great Job.
Would love to see some NetEnt or Play'n'Go slots, but they are probably restricted in some countries :)
Dear MEDO45, We appreciate your kind words about our helpful support, fast verification and cashouts. We value our players and always try to provide the best experience for them. As for the providers you mentioned, that is indeed true that players from some countries are restricted, however, we have plenty of other providers with great games to choose from ;) We wish you the best of luck and to only win with us! Warm regards, Loki Casino team
My experience with Loki was good. I like the selection of slots available and that everything is easy to find. Also customer service was super responsive. Thumbs up!
Dear MASSALLA01, We appreciate you taking the time and giving us your opinion about Loki Casino - it means the world to us! Thank you for mentioning the selection of slots and easy navigation of our website. We strive to provide our players with the most enjoyable and comfortable experience. Also, we are grateful for your feedback about our support team, we are more than happy that we managed to promptly answer all your questions. We wish you the best of luck and hope that you'll keep playing with us ;) Warm regards, Loki Casino team
Compare Loki Casino to Other Casinos
I deposited 100€ and started to play and wagered about 400-500€ after I started to lose then I wanted to cash out 20€ but the min. cash out was higher than my balance so I deposit a min amount 20€ to withdraw all.
But they rejected my withdraw because I did not wager 3X my deposit.
It is ok I read their T&C I answered their email that I willing to pay the transaction fee to withdraw all money.
The loki casino support try to persuade that it is better to start wagering than pay withdraw fee but I don't want to accept wagering I wanted to withdraw. They accept my deal to pay for the withdraw fee!!(First time)
I withdrew my money again but after an hour later they rejected again and force me to wagering. Once again I answered their email that I willing to pay again the transaction fee and withdrew my money again.
Another support agent accepted again my deal to pay for the withdrawal fee!!(Second time)
A few hours later they rejected my withdraw again and forced me again to wagering so I couldn't do anything I started to wager but ofc I lost everything.
I did not cancel my withdraw always Loki Casino did cancel it!!
They simply rip me off and forced me to lose all my money