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Loki Casino

Nuestra calificación CasinoRank
8.5/10
CasinoRank
Calificación de los jugadores 118 Reseñas
7.3/10
118 Reseñas
Tiempo de respuesta a quejas 17 Quejas
2 días el medio 17 Quejas
Lo que nos gusta
  • Certificado de Confianza de AskGamblers
  • Gran variedad de juegos de casino
  • Acepta operaciones con criptomonedas
Lo que no nos gusta
  • Casino no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Loki Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.lokicasino.com/
Establecido
2016
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, francés, alemán, ruso, eslovaco
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
Loyalty Program
Redes sociales
Telegram

Información general sobre Loki Casino

Loki Casino tiene un diseño moderno y una variedad extraordinaria de juegos. Pero además, es un casino con una gran reputación. Cuenta con el Certificado de Confianza de AskGamblers que solo obtienen los mejores casinos online, aquellos que han demostrado ser seguros, transparentes y ocuparse de sus clientes.

Loki Casino también tiene una muy buena valoración según el exigente CasinoRank y más de 100 revisiones de jugadores de Loki confirman la calidad de su oferta y servicio. 

Una reseña de casino de Loki objetiva también debe mencionar sus puntos débiles y hay uno: El sitio está disponible en seis idiomas, pero no en español. Para quienes el español sea un requisito, recomendamos visitar las páginas dedicadas a casinos en Mexico u otros países de América Latina.

Por último, hay que destacar en esta reseña de Loki que este casino pertenece a Dama N.V., empresa con amplia trayectoria en el sector y con licencia de Curazao

StallCation

Bonos de Loki Casino

Echa un vistazo a bonos de Loki Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono de reembolso
10% hasta €5,000 Bono de reembolso
Requisitos de apuesta 3x
Valor de retiro máximo N/A
Depósito mínimo €30
Bono de recarga
50% hasta €6,000 Bono de recarga los fines de semana
Requisitos de apuesta 40xb
Código del bono RELOAD50
Depósito mínimo €40

Quejas

Lee las quejas que otros jugadores han dejado sobre Loki Casino. Obtén más información sobre las quejas.

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Loki Casino - I kindly request your assistance in recovering my funds
Dear AskGamblers,

I am writing to report my extremely negative experience with the online casino LokiCasino, which, based on my recent experience, I am convinced is a scam.

Yesterday (3. 10. 2025), I deposited €990 on LokiCasino, and a few hours later I tried to withdraw €1100. My account is fully verified. Initially, they informed me that my withdrawal was approved, but later I received an email stating that every deposit must be wagered 3× before it can be withdrawn (3× wager condition). This immediately seemed very suspicious to me.

Despite this, I fulfilled the required wagering. Later, their support informed me that I needed to wager an additional €500 before being able to make a withdrawal. The conditions kept changing, which was highly suspicious and unacceptable.

I then requested a withdrawal of €600, which was confirmed, yet I was constantly misled with promises that the withdrawal would be processed immediately. I have sent hundreds of emails to their support, who repeatedly replied that they were busy, but I never received my money.

Based on these experiences and market information, I am convinced that LokiCasino is a scam.

I kindly request your assistance in recovering my funds. I am seeking €1100, as per my original withdrawal request, but I would be satisfied with at least €600.

There is substantial evidence of suspicious activity on LokiCasino’s part, which clearly indicates a scam. I am ready to provide all proof and communication to help resolve this issue.

I would greatly appreciate your help, as I also want to protect other users from this platform.

Thank you for your support.

Kind regards,
Frustrated user
staus Resuelta
€1100
Loki Casino - Unfair nonpayment of winnings
On 13th August, I claimed a No Deposit Bonus of 60 FreeSpins on the game Merge Up, from which I was lucky enough to win AUD $11.28 by the end of the FreeSpins.

My lucky streak continued and I managed to playthrough the 35x Wagering Requirement to enable me to request a Withdrawal of a max. amount of $75 of my Winnings.

After this, I went ahead and uploaded 4 of my Verification Documents (my Drivers Licence, front and back + a selfie of me holding my Drivers Licence + A copy of my Bank Statement as my Proof of Address).

I then navigated over to check my Transactions History and realised that I had made 2x Credit Card Deposits back when I first opened my Account at Loki Casino in 2018 ($20) & 2019 ($25) respectively.

Admittedly, I have not made any further Deposits into the Casino since that time, and have also not played at that casino very much either over the past 5 years since my last deposit. However, if memory serves, it had something to do with not being happy about the currency conversion fees that I was being charged by my bank at the time.

Regardless of this, I went online and chatted with LiveChat to ask if they were able to tell me what was the last 4 digits of the credit card I used to make my 2x Deposits.

LiveChat was reluctant at first until I explained that the reason behind my question was so that I could verify my account online, and given that the transactions were both 5-6 years old, I would not have a clue which cards I would have used.

Having explained my dilemma to LiveChat, the Agent then advised that I had in fact used 2 different cards to make my deposits - Card number ending 9435 and Card number ending 1250.

Thankfully I am one who doesn’t throw out my old expired cards, and infact managed to find them with ease, so I uploaded photos of the front and back of both credit cards and uploaded them online for verification.

This made it 8 files in total that I uploaded for verification purposes.

Over the course of the next 1-6 hours, I noticed that Loki Casino had infact gone ahead and started to Verify my Documents, however, only 2 of 8 documents (my bank statement and the photo of the front side of my Drivers Licence) were verified and all remaining 6 documents left untouched.

Incredibly 18-24 hrs after I had requested my withdrawal of AUD $75, and uploaded my verification documents, I received an email from Loki Casino at 6:55pm (AWST), on Wednesday 14 August 2024, with the subject Title: ‘LOKI - Casino Bonus’, which said, quote:-


Dear Ming,

We hope this message finds you well.

We wanted to bring to your attention an important matter regarding your account and recent winnings. Our records show that over the past five years, the verification process for your account has not been completed. As part of our standard operating procedures and in compliance with regulatory requirements, verification is essential to ensure the security and integrity of all transactions.

Due to the incomplete verification, your recent winnings were adjusted, resulting in a reduction of 75 AUD. This action was taken in accordance with our terms and conditions, which require all players to complete verification to be eligible for full payouts.

We understand that this may be disappointing, and we encourage you to complete the verification process as soon as possible to avoid any further issues. Once your account is fully verified, you will be eligible for all future winnings without any adjustments.

If you have any questions or need assistance with the verification process, please do not hesitate to contact us. We’re here to help and ensure that your experience with us is as smooth and enjoyable as possible.

Thank you for your understanding and cooperation.

ID: TOQQ5O

After reading that email, I was initially speechless at the fact that Loki Casino had the Audacity to quote their Terms & Conditions, and adjust my winnings to result in a reduction of $75 (the exact amount I was attempting to withdrawal), on the basis of an ‘incomplete verification’.

After a few minutes of sitting there in disbelief, I promptly replied to Loki’s Email at 7:13pm, and asked for clarification as to which part of my account was not verified?

I waited 10 mins without a response, so sent off a 2nd email at 7:25pm, which said, quote:-

“Hello, 

Please advise how am I supposed to verify my account when your team doesn’t action any of my verification documents that’s has been uploaded specifically for this cashout? 

I uploaded all required documents in the past 24 hrs … whoever is sitting behind the verification desk approved 2 and left the remaining documents untouched and unprocessed. 

I even contacted support last night to verify the last 4 digits on the credit cards I used 5 years ago (both expired might I add), went through the trouble of searching for those cards, found them, uploaded them and they haven’t even been processed or verified in the past 18 hrs. 

Please tell me what right you have to deduct my winnings when your own team is not doing their job with verifying my account?!?!?

Don’t ignore this because my next step is lodging an official complaint on all public forums online.…”

After I had sent my 2nd email, I was understandably quite ticked off and irate at the fact that Loki did not even attempt to discuss this matter beforehand, and decided instead to exercise their authority without just cause or opportunity for further discussion.

Which lead me to send off my 3rd email at 7:28pm, which said, quote:-

“Even you yourself didn’t bother checking whether the documents were uploaded online before rejecting my cash out for a second time and re-claiming my winnings! 

Only 2 of 8 verification documents have been looked at…. All other abandoned and ignored!”

To that, I attached a screenshot of my Verification page, showing all 8 documents that were uploaded, and proof that 2 documents had infact been verified.

It is now 3 days after this incident, at 6:01am, Saturday 17 August 2024 (AWST).

Loki has shown true unprofessionalism by totally ignoring all 3 of my reply emails and up until now, have still not responded.

My purpose of submitting this complaint is hoping that AskGamblers will step in as an intermediary to get Loki Casino to payout my rightful winning due to their own negligence. In return, I would like all my private ID and information destroyed, and my account Closed effective immediately upon success withdrawal of my AUD $75, via a cryptocurrency payment to my UDST Account as previously requested.
staus Resuelta
$75
Loki Casino - Further payout are being denied, due to verification
DAMA broke? Or why is LOKI casino not paying out 4.000€ on an verified account?

I had my account verified on Loki.com with the owner of the website DAMA B.V. on the 12.03.2024. after I made my first payment of 200€.

After all was fully verified I decided to play a bit more and paid in on the 17.03.2024 another 900€ through 3 payments.

After I played for some time, I wanted to cashout some of my winning (€4000 out of €6400). But this was declined and the customer service told me that I have to file additional documents and verify again, as they do not want to send the money to somebody else.

I had previously uploaded ID, Payment picture and also bank statement. When I asked for payout I was asked again for additional documentation, Payment picture and also bank statement, which I supplied...

After uploading these documents, within a few minutes all documents were rejected, which is weird as the initial verification took couple of days. No all documents were rejected within minutes of submitting!!!

Further payout are being denied, due to verification, which was finished 12.03.2024. To be honest with you, LOKI seems not to able to payout any money as it seems.

After being fully verified (received the email on the 12.03.2024) by LOKI, they keep asking for further documents which I upload each time. Some get rejected (for what reason whatsoever) other gets accepted.

But still no payouts are made by LOKI, thought the request for a payout are denied within minutes of submitting a withdrawal.

So if I was fully verified (see attached document) why do they not payout?

Submitted this morning a request to my VIP Manager Kim ( [email protected] )how I can close my account, again no response after that from her. Usually she is quite quick in doing things.

I upload a few documents for this case. including the verification email, transactions, withdrawal request and also the current balance on the account.

Thanks

Happy to upload verification email from DAMA B.V. (Loki.com) my stuff which I uploaded and so on... By the system says that there is an upload error due to characters, BUT the documents only have letters in them, so not sure why this is happening, BUT happy to upload to an email or somewhere else...
staus Rechazada
€4000
Loki Casino - Not paying my withdrawal
On the 12th of June I won $4500 later that night I recalled that amount and lost $500 before I withdrew it again at $4000.
After 2 weeks I contacted them through live chat to see what was happening with the withdrawal, one person told me they were processing it, another one told me 5-7 days it will be in my account, so again I waited patiently. Then it hit about three and half weeks so I emailed the VIP manager to ask what the hold up is. I’ve spent lots of money at this casino and I’ve had a few wins which they have paid out. That’s only when they don’t leave it pending for long periods of time and then the money reappears in my casino account again and when I would ask them why this occurred they would say the bank refused it. My Bank never refuses money, this happened a few time’s sometimes I would withdrawal it again and other times I would stupidly lose it all. I know it’s a ploy that some casinos do I’m not fussed because really all I needed to do was withdrawal it again, that’s gambling. Now I’ve been back and forth with there financial department I’ve given them everything they asked for screenshots of my bank statements from the 8th of June to the 8th of July to prove that they never made the transfer of money. It showed no transfer then I received an email from the VIP manager saying that are processing the payment. I waited three days still no money then I wrote back and he said that the financial department would like bank statements again from the 8th of June to the 8th of July but PDF format I sent them that as well but the statement was form the 1st of January till now because I have nothing to hide the found a payout the did on the 3rd of June for $3800 and they said that was the payment. I can’t time travel. I will forward you all the correspondence and statements and transaction history by email
staus Resuelta
$4000

Estadísticas de quejas

Resueltas 14
Cantidad promedio $ 6,054
Duración media de quejas 10 días
Tiempo de respuesta promedio 2 días

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Mejores revisiones de nuestros jugadores

They offer many different levels of deposit bonuses. Withdrawal takes no longer than 24h when using the email transfer (interac) method. VIP managers, in my instance Monica are always super fast at answering any questions or concerns.

Dear Olek, Thank you so much for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you’re enjoying our deposit bonuses and that the Interac withdrawal method is working quickly for you. It’s also wonderful to know that Monica, your VIP manager, has been helpful and responsive — we’ll be sure to pass along your compliments to her. Our team is always striving to provide top-notch service, and your feedback motivates us to keep improving. If there’s ever anything else we can do to enhance your experience, don’t hesitate to reach out. Kind Regards, Loki Casino

user avatar

I am very impressed by their VIP system.
Especially the personal contact given to me by my very pleasant personal VIP manager Emily.
She is handling all and any issues regarding deposits, bonuses a.o. and is very generous with personal bonuses.
It makes one feel welcome at any time.❤️

Almost nothing.
If i have to mrntion somethings there are two issues though.
First the promocodes from their Telegram Channel. They often promotes to slot machines, that does not appear when activated, mainly onlly Buffalo Trail spins are awarded.
Secondly i miss slot machines from the provider ELK. When i joined Loki early this year they were available from Denmark, now they have gone completely, although they are still visible from other countries (but not playable)

Dear JorgenP, Thank you so much for your wonderful feedback! We are thrilled to hear that you’ve had a great experience with our VIP system, and it’s especially heartwarming to know that Emily, your personal VIP manager, has been able to assist you in such a positive way. We take pride in offering personalized service and generous bonuses, and it’s great to know that you feel valued and welcomed. Regarding the issue with the promo codes, we apologize for any inconvenience caused. We’ll investigate the discrepancies you mentioned with the activation of certain slot promotions and work with the relevant teams to ensure everything functions as it should. Thank you for bringing this to our attention! Your feedback is incredibly valuable, and we appreciate you taking the time to share it. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. We look forward to continuing to provide you with an exceptional VIP experience. Kind Regards, Loki Casino

user avatar

I just discovered this casino, and my experiences are very good, sometimes you win, sometimes you lose, but that's all part of it.
The casino is clear and honest, and most importantly, they always pay out neatly and quickly, which gives a good feeling as a player.
I am now a VIP player and then you also get a VIP manager, her name is Emily, she does a great job, always cheerful and has always been able to solve my small problems on the site.
I really enjoy it here.

Dear Prins, Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re enjoying your time at Loki and that you’ve found the platform clear, honest, and reliable. We completely agree—winning and losing are both part of the gaming experience, and we’re so glad to know you feel confident in our prompt and secure payouts. Your satisfaction is our top priority, and it’s great to hear that we’re meeting your expectations. We appreciate your kind words and look forward to continuing to provide you with a great gaming experience. If you ever need any assistance or have suggestions for improvement, don’t hesitate to reach out. Thank you again for choosing Loki. Kind Regards, Loki Casino

user avatar

Favorite games. And lots of other interesting ones, I'm glad I found this casino I am already a VIP player. Super... I have a wonderful manager Monika. Thank you.

Dear MamaSandra, Thank you for your kind words and for sharing your enthusiasm about our casino! We’re thrilled to know that you’ve found a variety of games you enjoy and that you’re pleased with our selection. Reaching VIP status is no small feat, and we’re honored to have you as a valued member of our VIP community. We’re especially happy to hear about your positive experience with Monika, your VIP manager. Ensuring our VIP players receive personalized and attentive service is one of our top priorities. Thank you for choosing Loki Casino, and we look forward to many more great experiences together! Best regards, Loki Casino Team

user avatar

For my part, Loki is a platform with complete and varied offers, so it's pleasant to use, but what I particularly like is the treatment by the VIP housekeeper - Emily, who is very efficient and, above all, always friendly, so I'd recommend it

Dear Blajckjack21, Thank you very much for your positive feedback and for highlighting the aspects of Loki Casino that have made your experience enjoyable. We’re glad to know that our varied selection of games and services has met your expectations and brought a pleasant experience to your gaming time with us. Thank you for recommending us; we’re so pleased to have you as part of the Loki community, and we look forward to welcoming you back for more great moments. Best regards, Loki Casino Team

user avatar

One of the best casino sites, payout was relatively quick and the bonus variety is huge, especially bonus without deposit, you get quite often as a deposit, I can only recommend it It contains the best bonus promotions with or without a deposit, as well as providing countless free spins for its players!
In addition, the casino also has several tournaments that allow for more and more winnings.
The casino help team is extremely helpful, patient and polite.!!!!!
All questions about bonuses, live casinos and slots.!!!!:)
Without a doubt, this is the best and most reliable casino I've ever seen!

Dear Chey0023, Thank you so much for your glowing review! We are delighted to hear that you consider us one of the best casino sites, and we truly appreciate your recommendation to other players. It's fantastic to know that our payout speed and bonus variety have met your expectations, and that you enjoy the frequent no deposit bonuses and the tournaments we offer. We always strive to provide the best promotions and rewards to keep our players entertained and satisfied. We are also thrilled to hear that our customer support team has left such a positive impression on you. Furthermore, we believe that having a helpful, patient, and polite support team is essential to providing a smooth and enjoyable experience for all of our players. Thank you once again for choosing Loki Casino, and we look forward to seeing you again soon for more exciting gaming opportunities! Best regards, Loki Casino Team

user avatar

I think Loki Casino has the best offers when it comes to new customers and players who stay longer with Loki, I myself love Loki, the games, the support. Everything is running smoothly. Had no problems. The bonus system and the cashback of 20% is of course also very demanding and it's a lot of fun"! I hope for good games in the future :) "Kaena

Dear jindereinzigwahre, Thank you for your loyal support and for taking the time to leave such a wonderful review! We are so pleased to hear that you enjoy our offers for both new customers and long-term players. Your love for Loki Casino means the world to us, and it is great to know that the games, bonuses, and cashback system have been so much fun for you. We aim to create an exciting and rewarding experience for all of our players, and it's fantastic to hear that everything has been running smoothly for you. Your kind words about our support team are greatly appreciated, and we will make sure to share your feedback with them. We always look forward to bringing you even more enjoyable games and promotions in the future. Thank you for choosing Loki Casino, and we hope your experience continues to be a positive one! Best regards, Loki Casino Team

user avatar

Very good Casino, wide variety of games, fast Deposits and Withdrawals, good website, i love how fast the Support workers contact you back and try to help you, i like playing there

Dear Baggiius, Thank you for your kind review! We are thrilled to hear that you enjoy playing at Loki Casino and that our wide variety of games, fast deposits, and withdrawals have met your expectations. Providing a seamless and efficient experience for our players is one of our top priorities, and it’s great to know that our website design and game selection have contributed to your satisfaction. We are also happy that our support team has been able to assist you promptly and effectively. We aim to respond to all player inquiries as quickly as possible, and we’re glad to hear that their efforts have helped enhance your gaming experience. Thank you once again for your feedback, and we look forward to seeing you back at Loki Casino soon! Best regards, Loki Casino Team

user avatar

Great games design and easy to subscribe, support quickly answer and really aware, lot of games furnishers and so a large choice for gaming, I really like it.

Dear Myriam83, Thank you for your wonderful review! We’re delighted to hear that you’ve enjoyed the game design and found the subscription process easy. Our goal is to create a user-friendly platform with a wide selection of games to choose from, and it's fantastic to know that you appreciate the variety of game providers we offer. We are especially pleased to hear that our support team has been quick to respond to your inquiries and has provided excellent service. It’s important to us that all players feel supported and have a seamless experience on our platform. Thank you once again for your feedback, and we look forward to welcoming you back to Loki Casino in the future! Best regards, Loki Casino Team

user avatar

Great customer service, my personal manager Kaena was really helpful. The casino offers a good selection of games. Also withdrawals are pretty fast, within 24 hours.

Dear Bilo, Thank you for taking the time to leave such a positive review! We are happy to hear that our personal manager, Kaena, was able to assist you and that you found the selection of games at Loki Casino to your liking. Offering a diverse range of games and providing helpful, efficient support are two areas we focus on to ensure a great experience for our players. We’re also pleased to hear that you had a positive experience with our withdrawal process. Fast and secure withdrawals are essential to us, and we are glad that we were able to meet your expectations in this regard. Thank you once again for choosing Loki Casino, and we hope to continue providing you with top-quality service and entertainment in the future! Best regards, Loki Casino Team

user avatar

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