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Loki Casino

Our Rating CasinoRank
8.2/10
CasinoRank
Player Rating 118 reviews
7.3/10
118 reviews
Complaint Response 17 complaints
2 days avg. 17 complaints

AskGamblers Quick Overview

Editor's View

It's refreshing to see so many payment options available at an online casino, even knowing they are subject to territorial availability. This is one of the segments in which Loki Casino excels, living up to its reputation as one of the players' favourite casinos, others being generous bonus offers and a virtually endless game catalogue.

What we like
  • Fast withdrawals
  • 6,000+ slot games
  • Certificate of Trust
What we don’t like
  • Unresponsive customer support (live chat)
  • VIP program could offer more perks
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Loki Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.lokicasino.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Norwegian, French, Russian, Slovak
Casino Type
Instant Play, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Social Platforms
Telegram

General Information About Loki Casino

There aren't many casinos holding our Certificate of Trust badge, but Loki Casino is one of them. As you will see from our casino review and Loki Casino player reviews, it bears the badge for a reason.

Loki Casino boasts modern design and numerous instant-play games from dozens of software platforms, serving video slots, table games, real dealer games, and more, which you can access in real mode once you complete the registration.

As is customary with most new casinos, the registration process is simple and straightforward. It allows you to quickly activate the welcome offer and customise the website to your liking by switching to your preferred language, such as English, Norwegian, German, or French.

For those who like to stick to one casino, Loki has developed a 6-tiered VIP program that rewards the most loyal players.

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StallCation

Complaints

Read the complaints other players have left for Loki Casino. Learn more about complaints.

Show all complaints
Loki Casino - I kindly request your assistance in recovering my funds
Dear AskGamblers,

I am writing to report my extremely negative experience with the online casino LokiCasino, which, based on my recent experience, I am convinced is a scam.

Yesterday (3. 10. 2025), I deposited €990 on LokiCasino, and a few hours later I tried to withdraw €1100. My account is fully verified. Initially, they informed me that my withdrawal was approved, but later I received an email stating that every deposit must be wagered 3× before it can be withdrawn (3× wager condition). This immediately seemed very suspicious to me.

Despite this, I fulfilled the required wagering. Later, their support informed me that I needed to wager an additional €500 before being able to make a withdrawal. The conditions kept changing, which was highly suspicious and unacceptable.

I then requested a withdrawal of €600, which was confirmed, yet I was constantly misled with promises that the withdrawal would be processed immediately. I have sent hundreds of emails to their support, who repeatedly replied that they were busy, but I never received my money.

Based on these experiences and market information, I am convinced that LokiCasino is a scam.

I kindly request your assistance in recovering my funds. I am seeking €1100, as per my original withdrawal request, but I would be satisfied with at least €600.

There is substantial evidence of suspicious activity on LokiCasino’s part, which clearly indicates a scam. I am ready to provide all proof and communication to help resolve this issue.

I would greatly appreciate your help, as I also want to protect other users from this platform.

Thank you for your support.

Kind regards,
Frustrated user
staus Resolved
€1100
Loki Casino - Unfair nonpayment of winnings
On 13th August, I claimed a No Deposit Bonus of 60 FreeSpins on the game Merge Up, from which I was lucky enough to win AUD $11.28 by the end of the FreeSpins.

My lucky streak continued and I managed to playthrough the 35x Wagering Requirement to enable me to request a Withdrawal of a max. amount of $75 of my Winnings.

After this, I went ahead and uploaded 4 of my Verification Documents (my Drivers Licence, front and back + a selfie of me holding my Drivers Licence + A copy of my Bank Statement as my Proof of Address).

I then navigated over to check my Transactions History and realised that I had made 2x Credit Card Deposits back when I first opened my Account at Loki Casino in 2018 ($20) & 2019 ($25) respectively.

Admittedly, I have not made any further Deposits into the Casino since that time, and have also not played at that casino very much either over the past 5 years since my last deposit. However, if memory serves, it had something to do with not being happy about the currency conversion fees that I was being charged by my bank at the time.

Regardless of this, I went online and chatted with LiveChat to ask if they were able to tell me what was the last 4 digits of the credit card I used to make my 2x Deposits.

LiveChat was reluctant at first until I explained that the reason behind my question was so that I could verify my account online, and given that the transactions were both 5-6 years old, I would not have a clue which cards I would have used.

Having explained my dilemma to LiveChat, the Agent then advised that I had in fact used 2 different cards to make my deposits - Card number ending 9435 and Card number ending 1250.

Thankfully I am one who doesn’t throw out my old expired cards, and infact managed to find them with ease, so I uploaded photos of the front and back of both credit cards and uploaded them online for verification.

This made it 8 files in total that I uploaded for verification purposes.

Over the course of the next 1-6 hours, I noticed that Loki Casino had infact gone ahead and started to Verify my Documents, however, only 2 of 8 documents (my bank statement and the photo of the front side of my Drivers Licence) were verified and all remaining 6 documents left untouched.

Incredibly 18-24 hrs after I had requested my withdrawal of AUD $75, and uploaded my verification documents, I received an email from Loki Casino at 6:55pm (AWST), on Wednesday 14 August 2024, with the subject Title: ‘LOKI - Casino Bonus’, which said, quote:-


Dear Ming,

We hope this message finds you well.

We wanted to bring to your attention an important matter regarding your account and recent winnings. Our records show that over the past five years, the verification process for your account has not been completed. As part of our standard operating procedures and in compliance with regulatory requirements, verification is essential to ensure the security and integrity of all transactions.

Due to the incomplete verification, your recent winnings were adjusted, resulting in a reduction of 75 AUD. This action was taken in accordance with our terms and conditions, which require all players to complete verification to be eligible for full payouts.

We understand that this may be disappointing, and we encourage you to complete the verification process as soon as possible to avoid any further issues. Once your account is fully verified, you will be eligible for all future winnings without any adjustments.

If you have any questions or need assistance with the verification process, please do not hesitate to contact us. We’re here to help and ensure that your experience with us is as smooth and enjoyable as possible.

Thank you for your understanding and cooperation.

ID: TOQQ5O

After reading that email, I was initially speechless at the fact that Loki Casino had the Audacity to quote their Terms & Conditions, and adjust my winnings to result in a reduction of $75 (the exact amount I was attempting to withdrawal), on the basis of an ‘incomplete verification’.

After a few minutes of sitting there in disbelief, I promptly replied to Loki’s Email at 7:13pm, and asked for clarification as to which part of my account was not verified?

I waited 10 mins without a response, so sent off a 2nd email at 7:25pm, which said, quote:-

“Hello, 

Please advise how am I supposed to verify my account when your team doesn’t action any of my verification documents that’s has been uploaded specifically for this cashout? 

I uploaded all required documents in the past 24 hrs … whoever is sitting behind the verification desk approved 2 and left the remaining documents untouched and unprocessed. 

I even contacted support last night to verify the last 4 digits on the credit cards I used 5 years ago (both expired might I add), went through the trouble of searching for those cards, found them, uploaded them and they haven’t even been processed or verified in the past 18 hrs. 

Please tell me what right you have to deduct my winnings when your own team is not doing their job with verifying my account?!?!?

Don’t ignore this because my next step is lodging an official complaint on all public forums online.…”

After I had sent my 2nd email, I was understandably quite ticked off and irate at the fact that Loki did not even attempt to discuss this matter beforehand, and decided instead to exercise their authority without just cause or opportunity for further discussion.

Which lead me to send off my 3rd email at 7:28pm, which said, quote:-

“Even you yourself didn’t bother checking whether the documents were uploaded online before rejecting my cash out for a second time and re-claiming my winnings! 

Only 2 of 8 verification documents have been looked at…. All other abandoned and ignored!”

To that, I attached a screenshot of my Verification page, showing all 8 documents that were uploaded, and proof that 2 documents had infact been verified.

It is now 3 days after this incident, at 6:01am, Saturday 17 August 2024 (AWST).

Loki has shown true unprofessionalism by totally ignoring all 3 of my reply emails and up until now, have still not responded.

My purpose of submitting this complaint is hoping that AskGamblers will step in as an intermediary to get Loki Casino to payout my rightful winning due to their own negligence. In return, I would like all my private ID and information destroyed, and my account Closed effective immediately upon success withdrawal of my AUD $75, via a cryptocurrency payment to my UDST Account as previously requested.
staus Resolved
$75
Loki Casino - Further payout are being denied, due to verification
DAMA broke? Or why is LOKI casino not paying out 4.000€ on an verified account?

I had my account verified on Loki.com with the owner of the website DAMA B.V. on the 12.03.2024. after I made my first payment of 200€.

After all was fully verified I decided to play a bit more and paid in on the 17.03.2024 another 900€ through 3 payments.

After I played for some time, I wanted to cashout some of my winning (€4000 out of €6400). But this was declined and the customer service told me that I have to file additional documents and verify again, as they do not want to send the money to somebody else.

I had previously uploaded ID, Payment picture and also bank statement. When I asked for payout I was asked again for additional documentation, Payment picture and also bank statement, which I supplied...

After uploading these documents, within a few minutes all documents were rejected, which is weird as the initial verification took couple of days. No all documents were rejected within minutes of submitting!!!

Further payout are being denied, due to verification, which was finished 12.03.2024. To be honest with you, LOKI seems not to able to payout any money as it seems.

After being fully verified (received the email on the 12.03.2024) by LOKI, they keep asking for further documents which I upload each time. Some get rejected (for what reason whatsoever) other gets accepted.

But still no payouts are made by LOKI, thought the request for a payout are denied within minutes of submitting a withdrawal.

So if I was fully verified (see attached document) why do they not payout?

Submitted this morning a request to my VIP Manager Kim ( [email protected] )how I can close my account, again no response after that from her. Usually she is quite quick in doing things.

I upload a few documents for this case. including the verification email, transactions, withdrawal request and also the current balance on the account.

Thanks

Happy to upload verification email from DAMA B.V. (Loki.com) my stuff which I uploaded and so on... By the system says that there is an upload error due to characters, BUT the documents only have letters in them, so not sure why this is happening, BUT happy to upload to an email or somewhere else...
staus Rejected
€4000
Loki Casino - Not paying my withdrawal
On the 12th of June I won $4500 later that night I recalled that amount and lost $500 before I withdrew it again at $4000.
After 2 weeks I contacted them through live chat to see what was happening with the withdrawal, one person told me they were processing it, another one told me 5-7 days it will be in my account, so again I waited patiently. Then it hit about three and half weeks so I emailed the VIP manager to ask what the hold up is. I’ve spent lots of money at this casino and I’ve had a few wins which they have paid out. That’s only when they don’t leave it pending for long periods of time and then the money reappears in my casino account again and when I would ask them why this occurred they would say the bank refused it. My Bank never refuses money, this happened a few time’s sometimes I would withdrawal it again and other times I would stupidly lose it all. I know it’s a ploy that some casinos do I’m not fussed because really all I needed to do was withdrawal it again, that’s gambling. Now I’ve been back and forth with there financial department I’ve given them everything they asked for screenshots of my bank statements from the 8th of June to the 8th of July to prove that they never made the transfer of money. It showed no transfer then I received an email from the VIP manager saying that are processing the payment. I waited three days still no money then I wrote back and he said that the financial department would like bank statements again from the 8th of June to the 8th of July but PDF format I sent them that as well but the statement was form the 1st of January till now because I have nothing to hide the found a payout the did on the 3rd of June for $3800 and they said that was the payment. I can’t time travel. I will forward you all the correspondence and statements and transaction history by email
staus Resolved

Complaint Statistics

Resolved 14
Avg. Amount $ 1,981
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
7.2/10 118 reviews

Top reviews from our players

Although LokiCasino is really a very cool casino, probably even the best on the online gambling market, I was very upset by the process of withdrawing money to the card. A deposit of three cards from different banks, and when I tried to put a withdrawal, the payment went on only one card and then only after a scrupulous verification of my documents. And so, in general, I like playing there, a large number of games, everything works quickly, does not slow down, for the time I play there, not once had even happened that the site didn`t work, or the connection was lost. But they got something to do with the process of withdrawing money.

Dear KIRNAOS, Thank you for sharing your opinion about our online casino. We are delighted that you consider us the best on the online gambling market: such words motivate us to improve and develop for players like you! Concerning the verification process, as every respectful online casino, we want to make sure that all rules are met so that the players could enjoy their game in the safest environment. Therefore, it is obligatory to go through the verification process for every player before the first withdrawal. You mentioned that cashouts only to one of your cards were successful. Unfortunately, sometimes banks block transactions from gambling websites and we cannot successfully transfer the funds to your account. That is the reason for our inability to withdraw to cards of certain banks. It does not depend on our side, however, we try our best to provide all possible support in such cases. We are sorry that the withdrawal process was upsetting for you but we do hope that from now on you will only enjoy your experience! Thanks for staying with us ;) Warm regards, Loki Casino team

user avatar

Fast cashout (Took less then an hour to E-wallet). Costumer support is probably one of the best on the market. They really look out for the players plus the personal VIP manager is a big addition.

Dear DAN1KA, We are grateful for your kind words about Loki Casino's fast cashouts, helpful customer support and VIP department. We work hard 24/7 to provide such great players as you with the best experience possible. Thank you for staying with us! Warm regards, Loki Casino team

user avatar

It's a comfortable site to interact with, and the graphics and appearance are well above average. The number of slot games is impressive, and fee-free banking is a significant benefit for players.

The bonus programs need some work, though, I hope that LOKI's customer service department is striving for faster and more pleasant interactions.

Dear GREG741, Thank you for complimenting our website design, the wide range of available slots and the versatile payment methods. We constantly try to improve our website, add new games and payment methods to make the experience even better for the players. We provide lots of bonuses for our players in our welcome package and loyalty program. If you have some thoughts on how to improve the bonus system, feel free to send them via our e-mail - we'll surely take them into account. Our customer support team works hard to promptly and helpfully process all our players' requests. Sometimes an issue can take more than average time to be solved, however, we always inform our players in such cases. Thank you for reviewing Loki Casino. We'll make sure that you have only pleasant experiences and wish you lots of winnings from now on ;) Warm regards, Loki Casino team

user avatar

I like the wire transfer withdrawal options, took only four days for me to receive the money into my chosen bank account.

No games here that got my attention. More providers would be nice.

Dear DANIEL777, We are happy that the withdrawal options provided by us work for you and hope that you'll get many more chances to enjoy the fast cashouts in the future ;) In addition, thanks for sharing your opinion on providers, we constantly add new ones, so you won't get disappointed, we promise. Thank you once more and wish you the best of luck! Warm regards, Loki Casino team

user avatar

Customer service really take care of their players - brilliant work.

Verification is very fast - only took 30 minutes.

Cashout got accepted as soon as they verified my account.

No bullshit at all with bonus, cashout etc.- (as I have experienced on other casinos).

Great Job.

Would love to see some NetEnt or Play'n'Go slots, but they are probably restricted in some countries :)

Dear MEDO45, We appreciate your kind words about our helpful support, fast verification and cashouts. We value our players and always try to provide the best experience for them. As for the providers you mentioned, that is indeed true that players from some countries are restricted, however, we have plenty of other providers with great games to choose from ;) We wish you the best of luck and to only win with us! Warm regards, Loki Casino team

user avatar

My experience with Loki was good. I like the selection of slots available and that everything is easy to find. Also customer service was super responsive. Thumbs up!

Dear MASSALLA01, We appreciate you taking the time and giving us your opinion about Loki Casino - it means the world to us! Thank you for mentioning the selection of slots and easy navigation of our website. We strive to provide our players with the most enjoyable and comfortable experience. Also, we are grateful for your feedback about our support team, we are more than happy that we managed to promptly answer all your questions. We wish you the best of luck and hope that you'll keep playing with us ;) Warm regards, Loki Casino team

user avatar

Great casino. Deposit bonuses and monthly lottery. Round-the-clock support, as well as VIP managers at the level will always answer and delight with bonuses, I would like to thank Andreas! I advise !!!

Dear PRO23, Thank you for such a kind review of our online casino. Our support team together with the VIP department go out of their way to provide such loyal players as you with the best experience. We are also delighted that you like our bonuses and loyalty program. Hope you'll keep playing and winning with us ;) We wish you the best of luck! Warm regards, Loki Casino team

user avatar

SImple quick site - good game selection and customer support always available. No waiting

They did not have my language, and in welcome offer they restrict free spins to one game - i want more choice with free spins

Dear ELLA65, The kind words you have posted speak volumes to us since providing our customers with the best experience ever is of utmost importance. The customer support team is available round-the-clock so they are able to help you without any delay. Despite the fact the game in which the free spins from the bonus for the first deposit is defined and cannot be changed, please feel free to check the other games! The substantial number of providers offer to your attention the various and sundry opportunities to enjoy your time with us. Derive joy from playing and winning! Kind regards, Loki Casino team

user avatar

Hard finding decent slots in Germany right now but slots is International with a good enough Rep for me to play there. Better slots sites out there but I dont think this one is folding.

Dear ORPHANANNIE6, Thank you for such a positive review! We are aiming at providing our players with the outstanding experience in our casino. Please take into account that the only provider ttah is not available for your country is NetEnt. Feel free to check out the others. You can find a lot of decent slots :) Kind regards, Loki Casino team

user avatar

The amount of games is great and easy to navigate and select. Support is quick and responsive.

The bonus terms! Crazy impossible to get a cashout when using the first time 100% bonus:
Full wagering requires making bets for the amount 50x the amount of the bonus received:(deposit bonus + winnings from free spins) × 50.

The 50x bonus is predatory to say the least but I find the most ridiculous is the max bet limit that goes along with it:
Limitation of the maximum bet while wagering: EUR 1 / USD 1 / AUD 1.5 / CAD 1.5 / NOK 10 / RUB 70 / PLN 4 / NZD 1.5 / CZK 25 / ZAR 15 / 0.0003 BTC.
* This restriction applies to all First Deposit Bonuses. For example, exclusive offers, Promo received by the Player by e-mail and others.

This is probably why their deposit bonus has a code instead of automatically processing.. I gave it 4 stars due to the deposit bonus issue. €1 max bet... really? If you use this casino don't expect to cashout on any winnings from using a bonus (think of your first deposits with bonus a donation and have fun playing); winnings may be confiscated by the max bet limitation if like most, you don't read terms first. Loki, may I suggest dropping the play through requirement to 35x and/or max bet to be €5. Watch your users grow and confiscation complaints shrink. Weekly withdraw limit €6,000/monthly €15,000 is also lower than average at Loki. Tricksters indeed.

Dear STAR69, Thank you for taking the time and writing this review. It means a lot to us to hear our players' opinions, as we constantly strive to provide the most satisfying and comfortable experience for you. Firstly, we are happy that you appreciate the wide variety of games and easy navigation on our website. We are also pleased to hear that you were satisfied with our support team's work, we are always ready to help you out! Concerning your review of the bonus terms, let us relate to our experience and explain why they are not as unachievable as you think. A lot of players get lucky with the First Deposit Bonus: every day we approve cashouts from such a bonus which can reach thousands of dollars for the luckiest ones ;) The maximum bet of 1 EUR and equivalents is just a precaution to protect ourselves from bonus abuse. We are by no means trying to make it impossible to withdraw your winnings. Moreover, the EUR 1 max bet is a condition only for the first deposits bonuses, the standard one for all other offers is 5 EUR and equivalents. For example, make sure to check our 50% Deposit Bonus on Fridays, where the bet is allowed up to 5 EUR. Anyway, we will take your suggestions into account when reviewing our bonus policy, so thank you again and hope that you'll reconsider our online casino and get lucky playing with us! Warm regards, Loki Casino team

user avatar

Loki Casino News

Read all news about Loki Casino, check for updates and stay tuned for exclusive bonuses.

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