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Lilibet Casino

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 171 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • Multiple languages
  • Live chat available 24/7
  • Games proven fair
What we don’t like
  • Somewhat difficult website navigation
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lilibet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.lilibet.com/
Established
2019
Licences
Malta Gaming Authority, Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Finnish, Russian, Norwegian, Japanese, Spanish, Polish, Portuguese, Canadian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino
Social Platforms
Instagram, Facebook, X

Lilibet Casino is a fun-packed online casino where members can enjoy a range of games like slots, table games or a live casino section. The casino is home to a large number of major software providers so players will have peace of mind when it comes to variety. These include NetEnt, Microgaming, Play'n GO, Blueprint Gaming, Quickspin, BetSoft and many others. The site is available in English, German, Russian, Finnish, Norwegian and Japanese and can be accessed both through a web browser or on the go. Lilibet Casino is licensed and regulated by the Government of Curacao and Malta.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Bulgaria, Denmark, France, Greece, Italy and Ireland, to name a few. For full info on restricted countries, please refer to ‘more casino details’.

Mobile Gaming

Lilibet Casino also has a mobile version of their site so if players want to take the casino with them when they’re on the move, they can. The mobile version of the site can be reached through a compatible mobile browser so players won’t need an app and will be able to access the casino on virtually any mobile and smartphone device.

Security and Fairness

When it comes to security the casino utilizes the latest encryption technology to ensure that sensitive data is transferred securely over the internet to the casino's secure server.

Their games are also monitored for fairness and randomness with the use of a random number generator.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Lilibet Casino. Learn more about complaints.

Show all complaints
Lilibet Casino - Verification Nightmare Months of Compliance Still No Access to My Winnings

Hello AskGamblers,

My name is < full name removed >, and I am filing a complaint against Lilibet.com regarding an unresolved account verification issue that has resulted in the withholding of my winnings.

On September 24, 2024, I claimed a welcome bonus on Lilibet and won a significant amount of around 180 000 NOK. Since then, I have been subjected to an unreasonable and prolonged verification process, despite my full cooperation and numerous attempts to provide the requested documentation.

Lilibet required me to verify my identity through HooYu, an external service. I attempted this multiple times, uploading my passport and bank statements, but for some reason, the system did not register my submissions. As a result, I emailed their support team explaining that I had completed the verification several times, yet it was not working. I knew this because they kept sending me new verification links.

I then contacted live chat support to clarify the issue. On my account, it showed that I was already verified, so I didn’t understand the problem. However, the support team informed me that they needed additional documentation and claimed they had requested it in an email on March 10, 2024—an email I never received. Irmelin from support told me they required a secondary ID and proof of income for the past three months.

On October 21, 2024, I submitted a new bank statement and my ID card. The next day, they responded that they still needed proof of income.

On October 22, 2024, I explained that I am a student without a job, meaning I do not have pay slips or other income-related documents. I asked if there was any alternative documentation I could provide.

On October 23, 2024, they requested another form of ID, along with proof of wealth and income.

On November 1, 2024, I sent them passport photos and my 2023 tax return, which was the most recent document available.

On November 19, 2024, I spoke to Jørn in chat support. He informed me that my tax return was rejected and that I had to submit pay slips or other proof of income. Again, I explained that I am a student with no job, so this was not possible. Jørn told me he would follow up via email.

On November 20, 2024, Jørn emailed me saying he had received a response from the relevant department. He now claimed that, since I made deposits using MiFinity, I had to provide proof of account ownership and transaction history for the past three months.

I then contacted MiFinity and requested these documents.

Before I even received the requested documents from MiFinity, Lilibet emailed me on December 4, 2024, requesting a video call as a security measure. Of course, this was not something I was looking forward to, but I assumed that once I completed the call, I would finally be able to withdraw my winnings. The call was scheduled for December 6, 2024.

On December 6, 2024, I had the video call. A woman asked me numerous questions about when and how I deposited money, what games I played, what the website looked like at the time, and many other detailed questions.

I answered as best as I could, even though by this time, a significant amount of time had passed since I played on the site. At the end of the interview, I asked if they still needed my MiFinity transaction history. They confirmed that they did, so I sent it to them immediately after the call.

On December 16, 2024, I sent a follow-up email to the same department I had been communicating with regarding the video call. I asked when my account would be reopened so I could withdraw my winnings.

I never received a response.

Since then, I have contacted live chat support at least 10 times, asking for an update. Every single time, I have been told that the relevant department will contact me.

As of today, January 29, 2025, they still have not contacted me.

I have fully complied with every request Lilibet has made, including submitting all verification documents they asked for, participating in a thorough video call, and providing additional financial records upon request.

Despite this, my account remains locked, and I still cannot withdraw my winnings.

I expect Lilibet to immediately reopen my account and allow me to withdraw my rightful winnings. Their handling of this situation has been completely unacceptable, and I am left with no choice but to escalate this complaint.

I can document everything related to this case. If you require additional documentation, you are welcome to request it, and I will provide all relevant documents and screenshots.


Thank you for your assistance in resolving this matter.

From your dearest casino lover,

< full name removed >

staus Resolved
kr180000

Complaint Statistics

Resolved 16
Avg. Amount $ 4,797
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
9/10 171 reviews

Top reviews from our players

Very transparent casino, many deposit methods and a large number of slots I play most often, everyone will find something for themselves. Frequent deposit promotions. I would recommend.

Dear Meta2309, Thank you for the positive review! This is the best reward we can get for our effort! We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

The slot games are pretty good and it loads fast enough.
I haven't played all I feel them. Maybe around half.
Apart from that it not a bad casino. It would be great to win a jackpot

As a tool, I have no objections we will see after the deposit how much I can play, it would be like if there was a smaller turnover bonus from the deposit and so cool casino

Dear Zakwas, Thank you for the positive review! We are happy to know that you enjoy our casino! We wish you the best of luck at Lilibet.com ! Best regards, Team Lilibet

user avatar

Deposit bonuses and no deposit bonuses with low wager. I had an issue with wagering % and they gave me compensation for that. I like that because most of casinos won't do that.

Verification process and withdrawals take too much time. Like 2 working days for verification and after that 2 working days for withdrawal that's too much, this is not serious.
+ You can get kicked off from every slot any time
+ Live chat is offline for 90% of time. So it can prolong for a week if you face any issue to clarify it.
+ Withdrawal request can be canceled before it has been processed and it is 48 hours.

Dear Jblazy, Thank you for your feedback! We are glad to know that you like our bonuses and the way we dealt with your issue! We are working on having 24/7 live chat coverage soon, as well as making our verification and withdrawal processes faster for our customers. We hope you continue enjoying playing at Lilibet.com ! Best regards, Lilibet Team

user avatar

Gr8 Promotions (non deposit) even without making any deposits (which isn't that common anymore)
Friendly & fast email costumer support as well.
Lovely selection of BTC supporting games & of course the option to play using bitcoin as currency.

Not really anything to brag about lol
Could be my internet connection or my device as well tho but I'm experiencing quite some problems when I'm trying to load the website from time to time

Dear MelvinArdner, Thank you for the positive review, we are glad that you rate us so highly! We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

The casino has a clear and user-friendly layout what for me very attractive is to have fun and play some games. It's easy to register, after that you can manage your account to your wishes.

It has an outstanding format and a huge range of software. Suitable for all kinds of players, no matter what you prefer.

I have not made a deposit or withdrawal, but I certainly intend to. I think the casino deserves a chance for the awards. They are loyal to what they say and provide any bonus as mentioned. No strings attached! That's what I like and makes this casino one any player must try!

I have experienced nothing I can complain about. I must add that I did not make a deposit yet or withdrawal. I think that it is important that I mention that honestly.

Dear Majella22, Thank you for the positive feedback! We are happy to know that you like our casino. We hope you enjoy playing at Lilibet.com and may luck be ever in your favor! Best regards, Team Lilibet

user avatar

Casino looks good on its own, it does welcome to play and to try the games anyway.
A bit remarkable that the games play a bit differently than what I am used to.
Nothing to complain about about the live chat, very friendly and polite to customers, I would like to make a try here myself :)

Dear Sanniets, Thank you for the positive review! We are happy to know that you are pleased with our customer support and our product as a whole. We hope you enjoy playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

I like the fact they have a huge amount of different games. Its fun to switch on many providers and games too! I have no problems whit finding games, or deposits or differents why to deposit, it is just easy to use.
The chat customers are friendly, and there understood problems and also wanna explain things, I say perfect

This is a new casino and have had a little start up problems whit the bonus, what you can get there, live chat or mail was not to reach for days.... Its a pity because people are going fast to review it bad! What not needed to be

Dear Kuipje, Thank you for the positive feedback! We are happy to know that you are pleased with our casino. This is the best reward we can get for our hard work. We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

I like the fact they have a huge amount of suppliers of different games. To make a deposit is quite easy and doesn't cause much issue. Not a single bad experience at this quality casino with excellent support and really good games. Cash gets paid quickly and I have never even had to email them.

Dear Zeliboba, Thank you so much for the positive review! We appreciate it and it motivates us to keep working hard! We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

Lilibet has a nice site design, a very large list of providers and games, there are popular payment tools and, what is important, the withdrawal of funds is instant.
Lilibet also provides a large number of various bonuses, and all of the above makes them leaders in the global gambling community.

Dear Walli15, Thank you for the positive words, we are glad that you rate us so highly! We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

Lilibet Casino is wonderfull place with beautiful graphics, lots of games and really nice support. In casino I got every of my favourite slots providers and many more:) Lilibet is fully trustly place to deposit money without troubles. I recomented Lilibet for all players;)

Dear Nontoper88, Thank you for the positive feedback! We are happy to know that you are so pleased with our product and you rate us so highly. We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

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