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Lilibet Casino

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 171 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • Multiple languages
  • Live chat available 24/7
  • Games proven fair
What we don’t like
  • Somewhat difficult website navigation
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lilibet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.lilibet.com/
Established
2019
Licences
Malta Gaming Authority, Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Finnish, Russian, Norwegian, Japanese, Spanish, Polish, Portuguese, Canadian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino
Social Platforms
Instagram, Facebook, X

Lilibet Casino is a fun-packed online casino where members can enjoy a range of games like slots, table games or a live casino section. The casino is home to a large number of major software providers so players will have peace of mind when it comes to variety. These include NetEnt, Microgaming, Play'n GO, Blueprint Gaming, Quickspin, BetSoft and many others. The site is available in English, German, Russian, Finnish, Norwegian and Japanese and can be accessed both through a web browser or on the go. Lilibet Casino is licensed and regulated by the Government of Curacao and Malta.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Bulgaria, Denmark, France, Greece, Italy and Ireland, to name a few. For full info on restricted countries, please refer to ‘more casino details’.

Mobile Gaming

Lilibet Casino also has a mobile version of their site so if players want to take the casino with them when they’re on the move, they can. The mobile version of the site can be reached through a compatible mobile browser so players won’t need an app and will be able to access the casino on virtually any mobile and smartphone device.

Security and Fairness

When it comes to security the casino utilizes the latest encryption technology to ensure that sensitive data is transferred securely over the internet to the casino's secure server.

Their games are also monitored for fairness and randomness with the use of a random number generator.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Lilibet Casino. Learn more about complaints.

Show all complaints
Lilibet Casino - Verification Nightmare Months of Compliance Still No Access to My Winnings

Hello AskGamblers,

My name is < full name removed >, and I am filing a complaint against Lilibet.com regarding an unresolved account verification issue that has resulted in the withholding of my winnings.

On September 24, 2024, I claimed a welcome bonus on Lilibet and won a significant amount of around 180 000 NOK. Since then, I have been subjected to an unreasonable and prolonged verification process, despite my full cooperation and numerous attempts to provide the requested documentation.

Lilibet required me to verify my identity through HooYu, an external service. I attempted this multiple times, uploading my passport and bank statements, but for some reason, the system did not register my submissions. As a result, I emailed their support team explaining that I had completed the verification several times, yet it was not working. I knew this because they kept sending me new verification links.

I then contacted live chat support to clarify the issue. On my account, it showed that I was already verified, so I didn’t understand the problem. However, the support team informed me that they needed additional documentation and claimed they had requested it in an email on March 10, 2024—an email I never received. Irmelin from support told me they required a secondary ID and proof of income for the past three months.

On October 21, 2024, I submitted a new bank statement and my ID card. The next day, they responded that they still needed proof of income.

On October 22, 2024, I explained that I am a student without a job, meaning I do not have pay slips or other income-related documents. I asked if there was any alternative documentation I could provide.

On October 23, 2024, they requested another form of ID, along with proof of wealth and income.

On November 1, 2024, I sent them passport photos and my 2023 tax return, which was the most recent document available.

On November 19, 2024, I spoke to Jørn in chat support. He informed me that my tax return was rejected and that I had to submit pay slips or other proof of income. Again, I explained that I am a student with no job, so this was not possible. Jørn told me he would follow up via email.

On November 20, 2024, Jørn emailed me saying he had received a response from the relevant department. He now claimed that, since I made deposits using MiFinity, I had to provide proof of account ownership and transaction history for the past three months.

I then contacted MiFinity and requested these documents.

Before I even received the requested documents from MiFinity, Lilibet emailed me on December 4, 2024, requesting a video call as a security measure. Of course, this was not something I was looking forward to, but I assumed that once I completed the call, I would finally be able to withdraw my winnings. The call was scheduled for December 6, 2024.

On December 6, 2024, I had the video call. A woman asked me numerous questions about when and how I deposited money, what games I played, what the website looked like at the time, and many other detailed questions.

I answered as best as I could, even though by this time, a significant amount of time had passed since I played on the site. At the end of the interview, I asked if they still needed my MiFinity transaction history. They confirmed that they did, so I sent it to them immediately after the call.

On December 16, 2024, I sent a follow-up email to the same department I had been communicating with regarding the video call. I asked when my account would be reopened so I could withdraw my winnings.

I never received a response.

Since then, I have contacted live chat support at least 10 times, asking for an update. Every single time, I have been told that the relevant department will contact me.

As of today, January 29, 2025, they still have not contacted me.

I have fully complied with every request Lilibet has made, including submitting all verification documents they asked for, participating in a thorough video call, and providing additional financial records upon request.

Despite this, my account remains locked, and I still cannot withdraw my winnings.

I expect Lilibet to immediately reopen my account and allow me to withdraw my rightful winnings. Their handling of this situation has been completely unacceptable, and I am left with no choice but to escalate this complaint.

I can document everything related to this case. If you require additional documentation, you are welcome to request it, and I will provide all relevant documents and screenshots.


Thank you for your assistance in resolving this matter.

From your dearest casino lover,

< full name removed >

staus Resolved
kr180000

Complaint Statistics

Resolved 16
Avg. Amount $ 4,797
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
9/10 171 reviews

Top reviews from our players

Great Design of page and verity of slots making Liliet wonderful site to play. Site is colorful and easy to operate for everyone to enjoy playing online!!!

Only think I could dislike is luck of live chat mostly all the time. Also hard to get in touch with support about bonuses. But in the end those are small problems comparing to benefits!

Dear Dejot11, Thank you for your review! Happy to know that you enjoy our casino! We are working on having 24/7 live chat coverage, so that we can meet our customers` needs at any moment. We hope you continue enjoying playing at Lilibet.com ! Best regards, Lilibet Team

user avatar

I have to give them some praise with their live casino, many blackjack and roulette options to choose from. They also accept both crypto and traditional money, I guess that brings in the crowd.

I said I will try playing here for about two weeks or so but I don’t think I can stay that long. First of all, confusing page. I was in the table games and tried to look for yggdrasil table games only and what they gave me is every game by yggdrasil even the slot games! They can also do better with their sorting, etc. Scrolled down their slots section and I think they are not displaying every slot that they have! Maybe it’s just me but they could work on the site being more user friendly.

Dear Ggggg, Thank you for the honest review! We are constantly working on our disadvantages and trying to improve. Your remarks are taken into consideration and we will make sure that we provide the best user experience possible. We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

New casino and I requested a cashout, the withdrawal was withdrawn fast and verification was fast great. Very large number of slots, very helpful support. I recommend 10 stars.

Nothing so far, I really like this casino, I used rapid transfer. Slots usually work very well and there are no lags. It works as it should, I recommend.

Dear Artiz15, Thank you for the positive review! We are happy to know that you are pleased with how your verification and withdrawal processes went. We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

I am extremely happy with the site. Nice design they go above and beyond to help the players and they are very generous with the bonus. I can think of anything they don't do. Payout is extremely quick and I could have been more satisfied with everything.

Dear LukaszPL, Thank you for the positive feedback! It is the best reward we can get for our effort! We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

Very nice design and lots of games. I find all my slotgames, and also they have great bonus offers for everyone. I would recommend this for everyone.....

Support team could have been much faster. I would like to see an 24/7 support chat in the future. Otherwise than that I'm very happy..!! Recommend recommend

Dear Sandneslone29, Thank you for the honest review! We are happy to know that you recommend our casino! We are making sure that live chat will be available for our customers in the near future. We hope you continue enjoying playing at Lilibet.com ! Best regards, Lilibet Team

user avatar

Very good nice and fast page with sweet games. Support is very fast. Page is creat with nice project and its friendly to player.

Games working very good. Many games, netent, softbet, queickspin and many others very good games.

Dear Wszechmogacy, Thank you for the positive feedback! We are happy to know that you are pleased with our variety of games and our product as a whole. We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

Lilibet offers a great range of online gambling products and games in an easy-to-use and safe platform. There are several options for depositing and withdrawing funds. On top of that, you can also earn great bonuses and bountiful rewards here.

Lilibet.com your favorite game like poker, blackjack, slot machines, roulette, online poker, video slots from Live Casino and Casino games category. In addition, Lilibet offers betting on more than 4.000 sport events with the best odds. Lilibet has in-play sports betting opportunities as well. Also, you can enjoy virtual games at any time you want.

Dear Smok1985, Thank you very much for the positive review! We appreciate it and it motivates us to keep working hard! We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

Nice room, very many slots, good promotions, polish currency PLN, good live chat. My favorites game providers, support is very fast and helpful, the rest is ok.

I don't like long time wait for withdrawal, to small choices methods withdrawal and deposits. You need to write an email and you will receive an answer after 2 days, very poorly.

Dear Jacek, Thank you for your review! We are happy to see that you enjoy Lilibet.com ! We are constantly working on improving our product, so that our customers can enjoy their time with us to the fullest. Best regards, Team Lilibet

user avatar

Best New Casino 2019 I like everything. Best casino, good selection of slots providers and fast withdrawals. It feels good, very good indeed... I gotta say - I think I may have just found my new favorite casino :)

Dear Luk4sz, Thank you for the nice review, we are glad that you rated us so highly! We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

A good casino, a large selection of games and slots, a colorful interface. The choice of payment systems is also pleasing, the withdrawal to electronic wallets is quick. In general, I liked everything!

Dear Ewgen99, Thank you for the review, we are glad to hear that you like everything about us! We hope you continue enjoying playing at Lilibet.com ! Best regards, Team Lilibet

user avatar

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