Lapalingo Casino

Banking support is good, as they will reply quickly on live chat! Games are good, good wins, unfortunately laggy gameplay and some games don’t load at all an issue I have on iPad Pro and iPhone 7 running chrome or safari, verification was professional and fast.

Bonus wagering and bonus money have high wagering and small max cash out!
Email support is hit and miss if it is replied too, I did receive automated confirmation receipts of delivery of email! Lapilingo is not for me.

- Nice clean site with multiple games.
- Nice bonuses

- Support is extremely slow so I gave up on this site..
- Some games tend to lag out and be error prone then on most casinos

I got a 200% bonus on a €30 deposit and I played days long all kind of slots and in the end I withdraw €67,- and had a great time👍🏻. By the way, I had my €67,- in 1 hour on my Neteller account without any trouble.

Nothing, this casino is great!

Looks like a great casino with great bonuses available. My star rating is is only based on my assumption from visiting the website and doing some research. Unfortunately Australian players cannot bet real money so I didnt actually get play any of the slots :(

Please note this is not a complaint, i just wanted to let all the other Australian players aware that we cannot bet real money within Lapalingo, even though it says Aussie players are excepted. It’s not until u complete the process of registering that u will be advised.

I've been receiving several promotional offers from Lapalingo Casino, with a 10 EUR no-deposit free chip for new registrants, so I finally decided to visit their website for a better look. A quick check at Askgamblers casino review showed no restriction for me, so I was eager to sign up and grab that free 10 EUR. Who wouldn't right? Hehehe.

I was happy when I could access the casino's webpages using my slow 2G internet connection, something which is becoming more common nowadays. Perhaps more and more casinos are upgrading to the newer HTML5 version instead of sticking with the slow online flash version, which is a good thing for me, because I can now access and play games using my slower 2G connection and save a huge amount of data volume from my fixed data volume subscription. When you are using mobile broadband connection, like me, then this matters a lot!

The choice of game providers is also one of the good thing at Lapalingo Casino. My favourite Microgaming's Supe It Up and Mega Moolah Isis are both available, plus my other favourite games from Play'nGo too, and not forgetting my old favourites from BetSoft, Netent and others, so the selection of games at Lapalingo Casino is very good indeed for me. Next, I checked their Bonus Terms and T&Cs, to make sure that no restrictions are there for my country, and I was really happy to find none. The next step? Sign up of course! Hahaha.

Registration was quick and simple. I then completed my profile details, my usual standard procedure, because some casinos do not allow taking up free bonuses or free spins before completing the profile first. Once that was done, I then clicked on 'My Account' to see if that 10 EUR no-deposit free chip needed to be activated first, because my balance was still showing zero at that point. Then a pop-up message appeared on screen, stating 'we are not authorized to offer you our real money games as well as our services of payment transactions'! What the argh! That was totally unexpected and a huge disappointment for me, to say the very least. Damn!

Once again, as has happened many times before this, my country was restricted from playing with real money at this casino too, but is not indicated anywhere within the casino's website, Bonus Terms, or T&C. Only a pop-up message would confirm the restriction. Well, that makes Lapalingo Casino one more good casino out of bounds for me! Argh!

Mind-boggling bonus conditions. I made a deposit with a 50% bonus (€400 + €200), started playing and won €3000 in a short amount of time. I would've had to wager €20k to gain €200 so naturally I wanted to cash out immediately but it was simply impossible. Even though I hadn't touched the bonus part of my balance, they insisted I had to wager the entire 20k in order to make any sort of withdrawal. The 3k didn't survive the wager and I feel sort of robbed.

Why would I ever use a deposit bonus if all it does is to block me from cashing out in case I win big? Where is the logic in having me complete very demanding wager requirements for a bonus balance I never used? I feel punished for choosing to deposit with a bonus instead of just purely using my own money, which begs the question: if the bonuses do more harm than good, then why would I want play at this casino instead of literally any other casino out there? I mean come on, if 66% of the base balance is my money, at least lemme cash out 66% of my balance at any time while aborting the bonus in the process or something, but don't make me wager 20k to get my hands on €200 when I got 3k on my hands. Jeez...

Nothing at all

The support in Germany is terrible. Especially Mr. Adam Kuder. He is unfriendly und unprofessional. If he has no desire or no idea, then he simply closes the chat. I read nearly every day more and more storys where Lapalingo disbursements to player refused. If you want to play in a casino where the support is friendly and you do not have to fear on every cashout then this is the worng place. It is in my eyes a realy realy bad casino.

Documents approved within 24 hours but that is literally the only positive point I have right now.

Well where do I start.....Probably good to start by telling you that I have been an online gambler for more than a decade; never in this time have I come across such an unclear, inconsistent and unprofessional casino.

It started out that they advertised a "cash-back" bonus, so you received 25% back for every deposit you made. I read their bonus terms and conditions which clearly state that there are only limitations on "no deposit" bonuses such as free spins. I received the cash back the next day, but whilst playing I decides to check where I was at with regards to the wagering requirements. It was then that I noticed that there was a "maximum conversion rate" of 90 euros. Before converting my wagered balance to real cash, I contacted the casino to check why there was a maximum conversion rate when this was clearly a "deposit" bonus. I.E. I would have not have received this bonus if it wasn't for depositing. They ignored my email and never gave a reply, so I contacted them on live chat only to have them tell me it's a "no deposit bonus". They offered no further explanation and gave me one word answers when I tried to question it further. I gave up and decided to convert the 90 euros to my real cash balance and play on. I played from 9pm until 5am with no problems and managed to get up to 500 euros. Like any sensible gambler, I cashed out. It was only then that I received a very short email saying cash out had been cancelled and only 90 euros could be cashed out. I logged into my account immediately and saw that 410 euros had been confiscated for "fraud" reasons.

I have made and official complaint to them to which they didn't reply so I chased it. They replied by simply copying and pasting the original email telling me my cash out had been cancelled.

I now have a pending Malta Gaming Authority complaint filed against them, but how far I get I don't know. Lapalingo seem quite sure of themselves that the MGA will do nothing, hence their ridiculous passive-aggressive reply.

Good luck with this casino - seriously!

I like the games and the support is very nice and helpfull. After deposits, when is the second, freespins are often spend by support.

The first time winning is easy, but when one big win was, it came for a long time nothing. This is, so I feel it, not so perfekt.

I'm a bit interested in so called 'pragmatic games', such as lining up numbers, and play it especially on Lapalingo, they have special section for it. So I mostly use this casino just for this kind of a game.

Flash Player. Despite of having the last version, I still face problems with loading pages with slots.
Design. I'm not very picky here, but I bet it could be brighter.
Signing up. As not the advanced player I often try games for free, only then deposit. Here it seems like everything is designed to make you be registered.