Lapalingo Casino

Good bonuse
Good live chat
Withdrawal is 3 - 5 days.
Its a good casino

Good selection of games and nice layout. Easy to navigate

Terrible support. Never any live chat available and I have sent emails and not had any reply for days.

First time trying this casino because of the good reviews on this website. I like the variety of games they have. For now that is my only pro . So far so good.

Because of so many games it is not easy to get a good overview of the games. Eg if you only want to see jackpot games. Unless you know which jackpot game to search for. I haven't won yet so cannot say nothing yet about winning.

LAPALINGO is my favorite casino. Awesome experience Everytime. Mostly time winning. I am lucky there. Huge no of game providers. Recently they add Thunderkick and Yggdrasil. Great games. Great customer service. Great layout. Great bonuses. Withdraw is very fast I got my winning always in 2 to 3 hours. One of the best casino in all terms.

Bonus wagering is high it's bonus +deposit 35 means u need to do 70
If u deposit 100 u need to do 7000 wagering instead 3500 like other casinos.
Chat is good but one lady I don't know remember her name but she was very rude to me. But overall everything is great.

Well there r a lot of gaming providers, live casino and sportsbook. Which is quite good.

The Live-Support is quite good.

Well there r a few big problems on this site.

- A lot of "internal Errors" at Slots. But the problem is they r not able to fix this in an normal period. Sometimes u simply cant play the slot anymore for a whole day. Especially on weekend they got some big problems.

- Sometimes u have to wait too long to get back ur winnings of won bets to ur account. Last time they needed 25 minutes after the last game on the bet slip was finished. Especially a problem if u wanna do some live-bets then. Cause after such a period theres nothing left to bet anymore.

- As I said before: Especially on weekends they got a lot of technical problems. Sometimes u make some bets but because of an internal problem u simply cant see ur made betting slips anymore till monday. Thats not acceptable in anyway.

- Very very bad bonusrules and simply nothing for loyality.


This site got a lot of potential. Support is good and they offer good games and sportsbook. But they have to fix this technical problems on weekends. And a fair loyality program is a must today.

Many different gaming operators and the slots run smoothly and quick

The support made me often upset - maybe the main reason why I closed my account
For deposits with the same credit card I need to fill in ALL details at any deposit
Fee on withdrawals
No promotions
No loyalty system
Casino spends so much on affiliation but so less on the support service quality

My first experience was not that great, see dislike

Made my first deposit but didn't get the welcome bonus, contacted support and they told me I had to enter a bonus code so my question was where I can find this bonus code, "all over the internet" was there answer... whats that for a stupid answer!!!

So didn't get anything and given their answer I'm not planning another deposit.

- Wide number of slots to choose from.
- Easy registration process.
- Typical on-line casino, basically there is not so much difference in them.
- I liked user interface which was quite simple.

- I opened account and made a deposit of 150 €. Did not take any bonuses. I was lucky and won about 550 €. When I went for withdrawal I was unable to make it. Instead they asked me to deliver ID documents. Request for KYC documents is normal but this is the first time ever I see that casino that does not allow to ask for withdrawal before KYC documents are accepted. As per checking today my documents are still pending for approval since yesterday.
- I recommended if you are intend to try this casino do not make any deposits before your KYC documents are accepted and you can be sure you can do withdrawals in case you happen to win.
- Some technical problems and slow download of some games but those were probably due to my firewall settings?

I would like to give feedback about the solution with the support concerning my first review of Lapalingo.
The friendly support contacted me about the issue with the chat-agent and apologized.
They promised to improve the chat experience for customers and also gave me a bonus to play with.
Plus, when I played with the bonus there were no technical issues anymore, aside from a few slots running a bit slow.
I haven't contacted the chat again, but if things have improved I will be happy to play at Lapalingo again.

Thanks to Sara and Lea Gruber for your kind help. Much appreciated.

This is just an update of my first review here, so nothing new to mention in this section. Thanks again.

Previous comment:
The technical errors/bugs and the unfriendly support.
Sudden disconnections from slots over and over again, slots crashing and removing parts of the credit that are added an hour later.
I still got the emails from the support about these issues in which the support was somewhat friendly - unlike the chat.
In spite of reporting the problems to the support and getting their responses, the technical problems remained.
One of the worst things is the very unfriendly chat-support and also the fact that the support is often unavaivable.
I had a very weird experience with the chat-agent Nina, who refused to answer my friendly question about the current bonus.
All I wanted to know is if there was a max cashout on a 100% bonus offer (which was the first better bonus offer in over a year) because I could not find anything in the bonus terms for this bonus.
I always read the terms very carefully and since I've read dozens of reviews about their bonus terms and allegedly max. cahsouts, I wanted to make sure about this specific question before depositing.
Nina was unfriendly right from the beginning and just copy and paste-"answered" my question with the general bonus rules.
I told her that I could not find anything about it in the rules and she still refused to answer my question but simply closed the chat on me.
So I opened the chat again and asked politely for an answer or to be please connected to another chat agent.
She sent me again the link to the bonus rules and I politely asked her to please connect me to her superior, to which she replied that nobody else was there and that I could write an email.
I asked for her superior and/or an answer again.
She closed the chat again and prevented me from using the chat at all since there is no chat for me available anymore.

I can't believe what happened! I was friendly and polite (I received a copy of the chat) and all I wanted to know was a tiny little answer to my question about the current bonus.
No idea why she refused to answer and why was so extermely rude. This is no way of treating customers at all!
And due to that I have decided to not deposit at that casino ever again.

As a customer I need to know that the support is there to help, not to dismiss important questions and to ignore the customer.

Very nice casino. Quick pay and good support. No hassle. Stars: 10 / 10
And you can win after you have been paid your winnings. Some casinos stop your winnings until they have got your winnings back !

There is nothing to complain about. I have nothing to write here because there are no bad ahabits on LAPALINGO.