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Lapalingo Casino - Delaying payment for no reason at all

RESOLVED
Complaint Info
Disputed casino Lapalingo Casino
Reason Delayed payment
Amount € 3600
Posted on January 3, 2020

Hi Askgamblers.
I would like to state the fact that I am a verified player at Lapalingo. I have been for months now. I have used my credit card and my ewallet on multiple occasions. I have as well requested withdrawals to my ewallet and they have been approved after verification. (proof attached privately)
Recently I requested a withdrawal of 3600 euros.

This is the email I received from them this morning,

Hello D**************,
while verifying your account, we encountered following issues:
Provide us a screenshot of your used EcoPayz account. It is necessary that the account id as well as the address of the EcoPayz account is visible.
Further important notice:
The e-mail address on your previous EcoPayz screenshot doesn´t match anymore. Please send us a new screenshot of EcoPayz.

After reading this I went on chat and required more information about this. They mentioned that email was changed on my ewallet, and they required the same email on the player account and my ewallet.
I also stated that having a different email on an ewallet has nothing to do with my player account. The chat person said I must change my email to have it match my player account. I was flabbergasted.
1. You have accepted my deposits for the past year. (proof attached privately)
2. You have also verified me previously.(proof attached privately)
3. You have sent my withdrawals to my ecopayz previously. (proof attached privately)

I also provided the new screen shots they requested, however they were rejected. I was suggested by Askgamblers support team to provide screenshots of my claim.

How come you can tell your clients to change their email address on their ewallet when it has nothing to do with my player account ?

Please send my funds.

Posted on January 6, 2020

Hello SWEETGIRL890,

Happy New Year!

I am sorry to hear that you experienced issues with withdrawal process.
Kindly note, that was small misunderstanding and would like you to apologize for that. Your screen shot has been approved and withdrawal will be process today or latest by tomorrow.

Sorry for inconvenience.

Please let me know if you would have any questions or need more clarification.

Best regards,
Lapalingo

Posted on January 8, 2020

Hi,

I received all my withdrawal.


Thank you Askgamblers and casino manager < full name removed > , < email removed > is the person you should talk too for any problems !

AskGamblers
Posted on January 8, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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