Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Terminated

Lapalingo Casino has been terminated due to being unresponsive. Consider these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Lapalingo Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 71 reviews
6.3/10
71 reviews
Complaint Response 20 complaints
2 days avg. 20 complaints
What we like
  • 0-18 hours withdrawal time frame
  • Mobile casino included
  • Live chat feature
  • Proven fair
What we don’t like
  • Live chat available from 9 AM to 11 PM
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lapalingo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.lapalingo.com
Established
2015
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Polish
Casino Type
Instant Play, Mobile, Sports, Live Casino

Lapalingo Casino is an online casino powered by the likes of NetEnt, Microgaming, Reel Time Gaming, iSoftBet, Merkur, GameArt, LionLine, Betsoft, Evolution Gaming and Bally Wulff. The casino features a great selection of casino games and online slots which are all available to play in instant play mode and on mobile. Lapalingo Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Players from the United States of America, the United Kingdom, Belgium, Turkey and numerous others are not permitted to play here. Other players are also advised to check the gambling laws of their country before registering.

Mobile Gaming

For gaming on the go players can pick up where they left off through a responsive design on all major tablets and smartphones. Much of the casino's games are geared for use for mobile players. There are a selection of both slots and table games available.

Security and Fairness

All data transfers are processed through ultra-modern SSL encryption whereby personal and financial data is protected at all times in a secure environment.

The casino uses a state of the art Random Number Generator which means players can rest assured games apply to the standard fairness guidelines of the industry.

StallCation

Complaints

Read the complaints other players have left for Lapalingo Casino. Learn more about complaints.

Show all complaints
Lapalingo Casino - Withdrawal of 1650 Euros not paid

I registered at lapalingo in 2018. Some time later, I don't know when exactly, Ukraine became a restricted territory at Lapalingo and I couldn't make any further deposits and bets, at that time I had 1650.5 euro on my balance. 

In may 2021 I reviewed my account and saw I had to pass verification. As far as I remember I had to upload documents and used some of this new online app for verification and face recognition where you turn head in different directions that wasnt even working properly but 15 may 2021 I was fully verified by it. 

In february 2022 I was in Georgia (before the war started). I decided to withdraw my lapalingo balance to my bank account in Georgia, as only bank account transfer was available. I sure could receive transfer to my ukrainian bank account, but to simplify things (as I still need to transfer it to georgian bank) I used it requisites. I sent requisites, statement to support, had bank account added and withdrawn 1650.5 to it. 

After that my balance at lapalingo became 0 and I received e-mails from them that my withdrawal was sent. Only in e-mail it was written that 900 euro will be sent to account I deposited with, but my card wasnt funded with this amount, it also now expired (07/22) but I can review statements in online bank, nothing incoming from lapalingo. To this date I received nothing. And it seems that i'm not able to log into my lapalingo account. So I ask AGCCS to help me finally receive my withdrawal.

Screens added - account with balance, chat transcripts, verification confirmation, withdrawal e-mail.

staus Unresolved
€1650
Lapalingo Casino - Waiting for my cashout of €2,005
Dear all, since the 15th of April im trying to use the casino website of Lapalingo casino.

First of all I started to play with an bonus. I deposited 200 EUR to get 200 EUR bonus.
I played the game Mystic Mirror, few spins and triggered the free spin round. ( I won around 290 EUR )
After the free spin round was over, the game told me to *press ok* to get back to the main game.
An error came up, the website told me to refresh the page, I did, nothing happened. so I closed the game.
Open it once again and started to play again, I made 2 more spins until I realized that the winnings of the bonus round did not came up to my balance.

So i was asking the chat where the winnings from the free spins round were.
All I got was, it was my fault, as I breached the rules of maxbet, what I clearly could sorted out within a second and after she checked once again, she told me that she needed to forward this case to some department.

So since that day 15th of April, I went to the chat more then 10 times to ask if they could sort out this problem. Nothing at all, at the end they told me, that they can't track that bonus round and the winnings of the free spins rounds is gone, so its on my bad.

Nothing else u can do here on players side..
I continued to play and I was lucky that I won one more time. I finished the wagering and now im able to withdrawal 2,005.00 EUR.

So since the 8th of July, im trying to withdrawal my winnings, since that day "my account is not verified yet"

Let me explain here as well.
I went to the chat to tell the live chat, in the meanwhile since 15th of April until July, the card I used to deposit was changed to an new credit card. I told them that im still able to get the winnings to my old card, but if possible I wanted to withdrawal to Ewallet account. They told me, sure I will just need to deposit 10 EUR and if my Ewallet is verified, they will cash me out.
I wish.. nothing at all.

So they have requested an extra letter to verify, that this account has been closed, with card number, date,name,signed from bank, bank logo etc.

At this time I had only name, card,date but now bank logo and not signed as I just got it via email from my bank provider.
So I needed to wait for this 6 weeks to get this signed paper.
I tried to explain many times, that im still able to get the winnings of the deposit card method I used.
Im wondering, if im still able to get the winnings on this card, who in the world is interested and allowed to ask for an paper of my bank, if its still able to get the winnings?
As this card was verified already, im wondering what this has something to with verification process? As this has actually just something to do with me and not with any casinos.

So on, I uploaded this document when I received it.
1st of September, it has been uploaded and verified.
They requested my new bank card + bank statement, everything is uploaded since the 5th of September, IBAN,BIC,Name,Date,Bankname everything is included in this statement, telling me that is not... so I upload it another one, usually the same. since that day no updates, not verified, no winnings.

Chat, is not responsible anymore, leaving chat without really helping out, telling me that the correct department isn't there, not sure what they trying to tell me if they are thinking that they sitting in a big office?

Its not a big thing to sort this problem out with any department in any online casino...

Rand notice, I deposited in the group of Lapalingo over 15.000 of Euros in the past year.
As an valued player who deposited so much money in this casino, to treat me to just leaving the chats without really explaining or helping me out to sort out this case, actually since the 15th of April dear Lapalingo, thats in my eyes everything else then customer care.

Please Askgamblers, I would be happy to see finally my account verified and my winnings on my account.
On this ill send you as well all the requested documents + the live chat conversations.

Hope everyone Is staying safe at this time,
All the best.
staus Resolved
€2005
Lapalingo Casino - Delaying payment for no reason at all
Hi Askgamblers.
I would like to state the fact that I am a verified player at Lapalingo. I have been for months now. I have used my credit card and my ewallet on multiple occasions. I have as well requested withdrawals to my ewallet and they have been approved after verification. (proof attached privately)
Recently I requested a withdrawal of 3600 euros.

This is the email I received from them this morning,

Hello D**************,
while verifying your account, we encountered following issues:
Provide us a screenshot of your used EcoPayz account. It is necessary that the account id as well as the address of the EcoPayz account is visible.
Further important notice:
The e-mail address on your previous EcoPayz screenshot doesn´t match anymore. Please send us a new screenshot of EcoPayz.

After reading this I went on chat and required more information about this. They mentioned that email was changed on my ewallet, and they required the same email on the player account and my ewallet.
I also stated that having a different email on an ewallet has nothing to do with my player account. The chat person said I must change my email to have it match my player account. I was flabbergasted.
1. You have accepted my deposits for the past year. (proof attached privately)
2. You have also verified me previously.(proof attached privately)
3. You have sent my withdrawals to my ecopayz previously. (proof attached privately)

I also provided the new screen shots they requested, however they were rejected. I was suggested by Askgamblers support team to provide screenshots of my claim.

How come you can tell your clients to change their email address on their ewallet when it has nothing to do with my player account ?

Please send my funds.
staus Resolved
€3600
Lapalingo Casino - Unjustified removal of bonus money AFTER the wagering was done
I made an account through their affiliate https://www.lapalingo.com/fi/landingpage/book18/book18 (attachment 1) . It was first deposit bonus of 200% up to 400e. The bonus link worked and the bonus was credited to my account after deposit. There was no special bonus terms for this bonus code so the casinos General Bonus Terms should have been valid ( https://www.lapalingo.com/en/bonus ). After the bonus wagering was done they declined my withdrawal and removed the bonus amount from my account without any information given at the time (attachment 2) . After inquiring the answer was following (attachment 3):

"We had recent changes in the bonus terms. Since the 15.11. players from your location can only use bonus codes that include FI in the code. Therefore your balance was taken from your account and the deposit was refunded."

Their Bonus Terms and Conditions does not mention that customers from Finland are not eligible for this bonus or mention that people from Finland can only use bonus codes that ends with "FI". I can only follow the rules they have written in their terms and conditions as I cannot read their mind.

Other points:

1. I made an account from a Finnish IP address, if Finnish people were excluded from the bonus they would not have issued the bonus in the first place.
2. They removed the bonus AFTER I had wagered the required amount and not at the time of deposit.
3. The Affiliate had not been informed that Finnish people are excluded.
4. The Affiliate manager from Lapalingo did not have information about this change either.
5. They did not have a landingpage for "BOOK18FI" code.
6. Removing the bonus after the wagering is done is just pure scam as they make themselves "win-win" situation where they do not need to return the money for the customers who have failed to finish the wager.

What should result: Lapalingo should return the money they unjustifiably removed and add in their T&C that players from Finland are only allowed to use bonus codes which end "FI".
staus Unresolved
€400

Complaint Statistics

Resolved 14
Avg. Amount $ 2,362
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
6.3/10 71 reviews

Top reviews from our players

Lapalingo is a casino that was added to AskGamblers only in the last few days but I know them for a few months now. I found them when I was looking for some no deposit bonus offer and came across an offer of 20€ free chip.

The offer seemed too good to be true as the casino is powered by many great softwares, including Netent and Microgaming. However, I had a conversation with their support prior registering and I was assured that not only I could play there but that they did offer the generous free bonus and I could get it.

After registration I went to chat and they added me the bonus. I was still quite amazed by the fact that I got a 20€ bonus I could spend on my favorite Netent games. It's not a surprise that I chose to play my favorite game Twin Spin.I played with minimum bets only but I had a bad run and the bonus didn't last long.

After that I didn't visit Lapalingo again, until they got added here, which was a great reminder. I noticed that they offered a decent welcome offer and I really liked that they have Merkur games so I wanted to know if I could get it. The support was very easy to reach and told me that I could try their codes when depositing, but he couldn't assure me that I'd get the bonus just because I was registered few months ago. Although AskGamblers state that the wagering for the welcome bonus is set to 35x bonus amount, the support agent in our conversation told me that it was 35x deposit+ bonus, which made me decide to not deposit and take bonus, but maybe I will change that.

For now I do think that Lapalingo is a good casino with helpful support and great selection. I'd happily deposit there if they will add some more promotions or lower the wagering, but other than that, I had no complaints.

Dear BLONDIE, thank you very much for your positive opinion regarding our no deposit bonus offer. Regarding the welcome bonus with CODE: "WELCOME" you are right the wagering requirements are (deposit amount + bonus amount ) x 35. Since we are offering frequently completely different bonus codes, we are sure that there will be a suitable bonus offer for you where you have to wager e.g. only the bonus amount. Do you already know that you could request 20 free spins for Theme Park: Tickets of Fortune™ after your first deposit? Current bonus offers as well further information can be found here: https://www.lapalingo.com/en/bonus Best regards Tomm

user avatar

Lapalingo Casino News

Read all news about Lapalingo Casino, check for updates and stay tuned for exclusive bonuses.

iSoftBet Secures a Deal with United Remote to Enter Europe
Industry iSoftBet Secures a Deal with United Remote to Enter Europe

Online games supplier and content aggregator, iSoftBet has secured a new deal as they form a new partnership with United Remote. The deal allows the provider to enter the regulated market and supply their online slot portfolio throughout Europe. iSoftBet announce a new regulated market deal with United Remote to expand their presence across Europe and provide more online brands with their portfolio of online slots.The partnership now means that iSoftBet can launch its slot titles across a plethora of online brands that are operated by United Remote and Rabbit Entertainment. These top brands include Lapalingo, Tigerspin, and BetandPlay.  Customers at these brands can now enjoy access to iSoftBet’s impressive library of Hold and Win games, and their popular Megaways titles which include the Gold Digger Slot. Recent titles like the Lanterns and Lions Slot and their award-winning Moriarty Megaways Slot will also be available. Expansion Plans Their latest agreement now puts iSoftBet in a very good position to expand in other key, regulated markets. “As we start the new year, we’re delighted to partner with United Remote in an expansive slot deal,” said Lars Kollind, Head of Business Development at iSoftBet.Kollind also said, “Our portfolio offers exciting and innovative games enjoyed by players all over the globe and we’re thrilled to be able to bring them to a number of new brands and customers.”Eliana Mennonna, Product Manager at United Remote, also added: “iSoftBet has a reputation for making fantastic games and going above and beyond for customer service. It has been an extremely easy process so far working with them and we can’t wait for our partnership to realise its potential.”

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.