- 0-18 hours withdrawal time frame
- Mobile casino included
- Live chat feature
- Proven fair
- Live chat available from 9 AM to 11 PM
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Lapalingo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Lapalingo Casino is an online casino powered by the likes of NetEnt, Microgaming, Reel Time Gaming, iSoftBet, Merkur, GameArt, LionLine, Betsoft, Evolution Gaming and Bally Wulff. The casino features a great selection of casino games and online slots which are all available to play in instant play mode and on mobile. Lapalingo Casino is licensed and regulated by the Malta Gaming Authority.
Restricted Countries and Territories
Players from the United States of America, the United Kingdom, Belgium, Turkey and numerous others are not permitted to play here. Other players are also advised to check the gambling laws of their country before registering.
Mobile Gaming
For gaming on the go players can pick up where they left off through a responsive design on all major tablets and smartphones. Much of the casino's games are geared for use for mobile players. There are a selection of both slots and table games available.
Security and Fairness
All data transfers are processed through ultra-modern SSL encryption whereby personal and financial data is protected at all times in a secure environment.
The casino uses a state of the art Random Number Generator which means players can rest assured games apply to the standard fairness guidelines of the industry.
- E-Wallets 24-96 hours
- Bank Transfers 2-5 days
- Card Payments 24-96 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
At Lapalingo Casino players can enjoy slots, table games and countless other casino games. There are over 900 video slots with a wide range of themes to suit everyone. Players can easily categorize slots by their individual provider or use the in-built search feature. Some of the casinos most popular games include the Immortal Romance Slot, Dead or Alive Slot and Starburst Slot. Players can also chase big wins with a selection of progressive jackpot slots.
The casino is also home to a large number of table games. With over 30 different variants to choose from players can enjoy games like Premier Roulette, Spanish 21 Blackjack, French Roulette and so many more.
Video poker fans also have a large selection of games to choose from like Joker Poker, All American, All Aces Poker and lots more.
Other games include scratch games and games like Four by Four and Samba Bingo.
Live Games
Players can benefit from an exclusive live casino from NetEnt. There’s a choice of both Live Blackjack and Roulette along with a Live Baccarat room.
Support
The customer support staff at the casino are happy to answer any questions. The quickest way is via the live chat feature which is available from 09:00 to 23:00h. The alternatives, however, include online contact form and e-mail.
Complaints
Read the complaints other players have left for Lapalingo Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi ISABELLEK, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Wishing you further great entertainment in our casino. Sincerely, Lapalingo Team
- Payout of 10.000€ was without any issues. (Very tensioning due to slow support. But without mayor problems)
- No delays (4 days/2 Workdays for verification). About 1 hour for the actual payout to paypal.
- No endless document upload. (ID + Utility)
Imo that's the most important. Even tho the support was really non existing.
2 Tickets to support. 1 Email to support. 4 Days of waiting. Really basic questions. Not a single response or confirmation of receipt.
Dear ANDREWME, Thank you for your time to review our casino, we appreciate your feedback. I assure you that as the whole Lapalingo Casino Team, we're trying our best to improve our services and product with the aim of making our players happier. In this regard, as a source of improvement, your feedback is very valuable for us. Moreover, we are glad that you have had a pleasant experience with us and more importantly you shared it with us. We sincerely hope to add more positive assets to your gaming experiences with Lapalingo Casino. Kind regards
Lots of ways to deposit so they can eventually take your money
1. It takes ages, on average 15 minutes, to contact the chat
2. Something seemed a little fishy to me on the RTP of the slots. i don't know if i was extremely unlucky but on a sample of 2000 euros i was never able to build a bankroll. For withdrawals there is no mention i was never able to withdraw from depositing
3. The bonuses are just funny to me. When they give you for example a free 20 euro bonus the requirements are around 100Xand on top of that you can only withdraw a maximum of 100euros. This means even if you get extremely lucky you can only withdraw 100euros so what is the point?
4. i had a personal experience on the free bonus. i was able to get through the requirements i withdrew the 100 euros but i then received an email that i made some bets for over 5euros which i wasn't allowed to do and that the amount was not going to be credited to me. (Most casinos now warn you about things like this but not lapalingo.) My problem wasn't of course resolved and the money went missing but the biggest problem was that they never ever replied to me. I asked them why i tried reaching them but i had no answer from them which seems completely unprofessional for me.
5. The WORST casino i ever played online and i have been playing for almost 10 years now. Stay away!
6. The live chat is very rude. I just permanently closed my account on lapalingo and the support was horrible to me not to mention that while we were talking she just closed the chat.
Also second and one of the most important things that something is wrong with lapalingo. They are talking fees when you are withdrawing money. for example if you withdraw 100euros they will take 1 euro from your withdrawal as fee claiming is for the payment provider which i never found in any other casino ever!!!
Dear Maxhtec, Thank you for your review. Both positive and negative feedback is always welcome to improve our services for our players. I’m sorry that you had an unpleasant experience, please find my comments to explain things from our point of view. 1 - Our customer care agents do their best to ensure the happiness of our players by providing high-quality assistance, attending their problems closely, and finding solutions to them instead of giving fast, short but unhelpful and insufficient responses. That’s why our chat might be busy sometimes. However, our players can always send email to save time instead of waiting in the queue for the live chat. 2 – As an MGA license-holder brand, we are regulated by the MGA gaming authority and we’re strictly audited by the same agency. So, we follow the regulations and rules set by this authority. So, it’s impossible to have anything fishy including slot RTP, in Lapalingo, everything is legal and strictly controlled. 3 – I have to say that your comment is not true at all, we don’t have 100x wagering requirements. We have two different bonuses as deposit bonus and no deposit bonus, and they have different wagering requirements but none of them is 100x. Let me clarify it. Deposit bonuses are credited if the player deposits, and they’re added on top of player’s money; and wagering requirement for this bonus is 35x; moreover, there’s not any withdrawal limit for this bonus. On the other hand, no deposit bonus is credited to the customers without depositing any money; so, it’s totally bonus money provided by the casino. For this bonus, wagering requirement is 75x and withdrawal limit is €100. Moreover, all these terms and conditions are clearly written on our website (https://www.lapalingo.com/com/casino-bonus); so, if any player wants to opt-out, he’s allowed to do so. 4 – As I mentioned above, max bet is also included in the terms and conditions for the bonuses; so, our players who opt-in for these bonuses are expected to conform to them. The same terms and conditions are accepted by the players during registration as well. 5/6- If you can give me further details about your player account and the issue (you can send an email to: [email protected]), I’d love to look into this issue and get back to you with further details. However, our customer care agents are widely appreciated by the players as a dedicated, supportive and kind team. Thank you for your time and the feedback; I hope we can replace this experience with nicer ones in future. Kind regards
I registered with Lapalingo and got € 6900 to pay. It is not apparent during the entire game when I played with the real money and when with the bonus, inquiries during support run into the empty. Last but not least, you will not get an answer anymore. So I wanted to pay 5000 € from the 6900 €, a little later came a message that I will retain the entire amount, although the bonus was implemented. It could not and I did not want to be shown what proportion of my real money in what amount is within the balance to at least get this share back.
The Staff in the live Chat is real rude.
They dont want to clear the Problem for a good Result for both
Hello Rubeludo, I'm sorry for the unpleasant experience. If you can send me an email with the details including your username / email; i can look into the case for you. My email: [email protected] Kind regards
-Huge selection of games
-Lots of promos and they have free $10 promo every few days for people who make review of a slot of the week
-Quick payouts and very painless and fast verification
-Minimum deposit of $10 is also very lowroller friendly and their 200% welcome bonus, while having a pretty steep wagering, is still doable and gives you lots of playtime for your money.
If you play without bonuses and dont care about bonuses that much there is really not much to dislike. Its a great place. But if you do play with bonuses its a bit different imo because their bonus wagering is on the high side (35x bonus + deposit) and free spins winnings have enormous wagering req of 70x or 75x cant remember now as i dont take their free spins at all because of said wagering.
With a little more player friendly wagering requirements they could be THE casino, and one of top 5-10 casinos out there but because of it, i dont really play there often and its not one of my main casinos.
Still a great and safe place to play, without bonuses. Because of it it gets 8 instead of 9 or 10 stars.
Good day DROGERMAN, thank you for leaving your review, we always appreciate our customers feedback. We are pleased to hear that you enjoyed our wide range of games, and our offers. I am sharing the link to our bonus page (https://www.lapalingo.com/com/casino-bonus) , where you can find all the information about our offers and WR to ensure you are well informed next time you are in Lapalingo. Regards, Sara
Fast pay out. lots of good games. Upload documents on site for verification. And quick approved.
Unfortunately they take 1 euro off if you want to withdrawal.
Hello Steel, thank you for your review. We always appreciate a constructive feedback. Hope to see you back in the casino, don´t forget to check the latest releases and promotions. Sincerely, Lapalingo Team.
Fine place there, my docs were approved in few hours and withdraw done late in night money arrived next morning, so pretty fast. Lots of games, no lags while playing.nice layout of page, easy to navigate.chat always quick and straight.
I like this casino. 10 from me.
Could be more personal bonus/offers. Sometimes after deposit done takes while until money shows in account. However it didn’t affect my playing there.
Hi GUTTI05, thank you very much for your great feedback and we are pleased to hear with our record beating withdrawal process and our game variety. To address your concern, please be assured we are working on a solution. Wishing you further great entertainment in our casino. Sincerely, Lapalingo Team
Good selection of games. That is all I can say about that.
I am told I am unable to make a withdrawal via bank transfer because of being Canadian. They want an IBAN number which no banks in Canada use. I started a live chat and the agent gave me no solution other then depositing more money with another method and try and process the withdrawal with this other method.IBAN numbers have come up when making withdrawals on other casinos however, have never been an issue. How does lapalingo run business when they dont even know an IBAN number is not required to send a bank transfer to a Canadian bank account. Defiantly not recommended.
Hello DADONKILLA, thank you for your feedback and apologies for your unpleasant experience. Please note that withdrawal process for Canadian player is slightly different but all payments if legit are paid to our valued customers. I believe your query was solved last week already?! Please don´t hesitate to contact us on chat or mail if you have any further questions. Wishing you a great day. Lapalingo team.
there is a high amount of games to choose from in which they try to take your money
They hand out bonuses but they have an insane rule of max conversion amount. So I got a bonus of 150 with a max conversion of 100 so if I would win 1000 euro during the 40x wagering of the bonus the max I could withdrawal after wager free the bonus is 100... so you play all day and than end up with nothing if you win at all. I have played in many casinos and never seen this ridiculous rule, please do not play in this casino ! Chat also not available during the time they say it should be. Still waiting for a Trustly deposit which takes 4 days now still not in my account
Good day dear DEKEEG, I am sorry to hear that you are not happy with our max bet rule. Please note that we do notify all our customers of this rule and you can always read about the bonus terms under https://www.lapalingo.com/en/bonus. Our CS chat is online everyday from 9am to 11pm CEST. I can offer you to look into your query if you email me your player account details to [email protected] Regards, Sara
Nothing. I bet on "trusted" reviews... But it was mistake
Worst casino ever. Withdrawals takes at least 3 working days!!! Problem with documents. No bonuses. I don't understand how much lapalingo must pay for those positive reviews... I cant recommend lapalingo.com to anyone. Please wake up, it is 2018 year.
Hello FILIPITO, I am sorry to hear that you have experienced delayed withdrawal process at our casino. Feel free to email me on [email protected] with your player account details so I can follow up and assist to speed up the process. As you can surely appreciate each account is treated with priority and individually and it can happen that some accounts are taking longer than others due to our high standard of verification process. Looking forward to hear back from you. Regards. Sara
Lapalingo Casino News
Read all news about Lapalingo Casino, check for updates and stay tuned for exclusive bonuses.
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Very friendly team and good help and support, thank you
Nothing, I am happy with those friendly and nice people at lapalingo