Page 2 – Player Reviews for Lapalingo Casino

This is one of the best Onlinecasinos i've ever played :-)
The verification process was very fast and after that my withdrawals with bank transfers come always latest at the next day, but sometimes even at the same day on my bank account!
Some casinos should learn from them ;-)
There are so many slots from so many different providers and also very much deposit and withdrawal options.
I can only recommend them.

There is actually nothing to complain, because they're a very great casino ;-)

They have alot of providers and slots.
Nothing else i noticed.

If you want to just deposit and never withdraw play here. It is my only casino where I haven't had any withdrawals.
Slots take hundreds and hundreds of spins to bonus at the points it seems fiddled with and it's not even fun anymore
RTP is terrible.

My go-to Casino.
Insane number of games, good bonus offers and the fastest payouts, I have witnessed so far.
I won 4750euro on sunday, verified on monday, money on my bank account on tuesday. They got me as a player.

If I had to find a thing to complain about, it is the design of the site. Just not my taste I guess. Still had lots of fun, so I do not care to much. And the queue times in chat are kinda long.

I like an excellent casino for playing games as well as sports betting. More good providers here too. Web design is great and the site has a simple and sensible navigation where you can quickly choose what you need. They offer 10 no deposit bonus to the top, which is good for the player even when the wagering is high. I registered to play the NDB and unfortunately it happened that my country has already excluded so I'm just sad with this great casino.

selection of slot machines.
nowhere else are the games
and you can play the games without real money

Support is always short
Website cluttered
Minimize deposit

Bravo! Brilliant Casino, nice atmosphere, beautiful design, great bonuses and a lot of cool games.
Don't forget about very polite support!
A++++

Find the site clear and easy in use.
Doe my taste, verry good selection of slot providers.
👍🇳🇱

If I am very honest "I really cant find anything negative at the moment"
So I dislike " Nothing at all "

Great casino. Nice simple layout and games run very smoothly. But the most important thing I want from a casino is a fast withdrawal and that’s the only setback for me at this casino. It’s fair to say that I’m used to play at a casino with lightning fast withdrawals (99% within an hour and a lot of them even in minutes). Now I’m waiting already for several hours on a withdrawal and I find that annoying, but maybe I’m behaving now like a spoiled child ;)
With the same fast withdrawals this casino would be my first choice.

Slow withdrawals (but to be fair see comment above)

Nice page. Fast uploading and quick deposit. Many different types of games

Long time ago when just borned "online casino thing" .. Lapalingo was first casino where I registrate... Not for playing but for interest how look an how things will be in online casino.... AND I did understand that :D Best games, SUPER bonuses... also no deposit bonus sometimes :'

Now after some years I am still thinking that Lapalingo is in 1st place and example for all other casinos how must look real online casino and how must things go on in fear casinos.

Nice costumer services. ..Helpfull and very friendly!!...

Maybe will sound funny but... when I log in to Lapalingo I feel nice and warm energy... I trust this team ... This casino doesnt cheat like others.!!I I am sure about that!

Many friends win big amounts of money in Lapalingo!!

Live chat is not available 24 hours A day.... Thats it.... I cannot find any other minus

Very friendly team and good help and support, thank you

Nothing, I am happy with those friendly and nice people at lapalingo

- Payout of 10.000€ was without any issues. (Very tensioning due to slow support. But without mayor problems)
- No delays (4 days/2 Workdays for verification). About 1 hour for the actual payout to paypal.
- No endless document upload. (ID + Utility)
Imo that's the most important. Even tho the support was really non existing.

2 Tickets to support. 1 Email to support. 4 Days of waiting. Really basic questions. Not a single response or confirmation of receipt.

Lots of ways to deposit so they can eventually take your money

1. It takes ages, on average 15 minutes, to contact the chat
2. Something seemed a little fishy to me on the RTP of the slots. i don't know if i was extremely unlucky but on a sample of 2000 euros i was never able to build a bankroll. For withdrawals there is no mention i was never able to withdraw from depositing
3. The bonuses are just funny to me. When they give you for example a free 20 euro bonus the requirements are around 100Xand on top of that you can only withdraw a maximum of 100euros. This means even if you get extremely lucky you can only withdraw 100euros so what is the point?
4. i had a personal experience on the free bonus. i was able to get through the requirements i withdrew the 100 euros but i then received an email that i made some bets for over 5euros which i wasn't allowed to do and that the amount was not going to be credited to me. (Most casinos now warn you about things like this but not lapalingo.) My problem wasn't of course resolved and the money went missing but the biggest problem was that they never ever replied to me. I asked them why i tried reaching them but i had no answer from them which seems completely unprofessional for me.
5. The WORST casino i ever played online and i have been playing for almost 10 years now. Stay away!
6. The live chat is very rude. I just permanently closed my account on lapalingo and the support was horrible to me not to mention that while we were talking she just closed the chat.
Also second and one of the most important things that something is wrong with lapalingo. They are talking fees when you are withdrawing money. for example if you withdraw 100euros they will take 1 euro from your withdrawal as fee claiming is for the payment provider which i never found in any other casino ever!!!

I registered with Lapalingo and got € 6900 to pay. It is not apparent during the entire game when I played with the real money and when with the bonus, inquiries during support run into the empty. Last but not least, you will not get an answer anymore. So I wanted to pay 5000 € from the 6900 €, a little later came a message that I will retain the entire amount, although the bonus was implemented. It could not and I did not want to be shown what proportion of my real money in what amount is within the balance to at least get this share back.
The Staff in the live Chat is real rude.
They dont want to clear the Problem for a good Result for both

-Huge selection of games
-Lots of promos and they have free $10 promo every few days for people who make review of a slot of the week
-Quick payouts and very painless and fast verification
-Minimum deposit of $10 is also very lowroller friendly and their 200% welcome bonus, while having a pretty steep wagering, is still doable and gives you lots of playtime for your money.

If you play without bonuses and dont care about bonuses that much there is really not much to dislike. Its a great place. But if you do play with bonuses its a bit different imo because their bonus wagering is on the high side (35x bonus + deposit) and free spins winnings have enormous wagering req of 70x or 75x cant remember now as i dont take their free spins at all because of said wagering.

With a little more player friendly wagering requirements they could be THE casino, and one of top 5-10 casinos out there but because of it, i dont really play there often and its not one of my main casinos.

Still a great and safe place to play, without bonuses. Because of it it gets 8 instead of 9 or 10 stars.

Fast pay out. lots of good games. Upload documents on site for verification. And quick approved.

Unfortunately they take 1 euro off if you want to withdrawal.

Fine place there, my docs were approved in few hours and withdraw done late in night money arrived next morning, so pretty fast. Lots of games, no lags while playing.nice layout of page, easy to navigate.chat always quick and straight.
I like this casino. 10 from me.

Could be more personal bonus/offers. Sometimes after deposit done takes while until money shows in account. However it didn’t affect my playing there.

Good selection of games. That is all I can say about that.

I am told I am unable to make a withdrawal via bank transfer because of being Canadian. They want an IBAN number which no banks in Canada use. I started a live chat and the agent gave me no solution other then depositing more money with another method and try and process the withdrawal with this other method.IBAN numbers have come up when making withdrawals on other casinos however, have never been an issue. How does lapalingo run business when they dont even know an IBAN number is not required to send a bank transfer to a Canadian bank account. Defiantly not recommended.

there is a high amount of games to choose from in which they try to take your money

They hand out bonuses but they have an insane rule of max conversion amount. So I got a bonus of 150 with a max conversion of 100 so if I would win 1000 euro during the 40x wagering of the bonus the max I could withdrawal after wager free the bonus is 100... so you play all day and than end up with nothing if you win at all. I have played in many casinos and never seen this ridiculous rule, please do not play in this casino ! Chat also not available during the time they say it should be. Still waiting for a Trustly deposit which takes 4 days now still not in my account

Nothing. I bet on "trusted" reviews... But it was mistake

Worst casino ever. Withdrawals takes at least 3 working days!!! Problem with documents. No bonuses. I don't understand how much lapalingo must pay for those positive reviews... I cant recommend lapalingo.com to anyone. Please wake up, it is 2018 year.

Good bonuse
Good live chat
Withdrawal is 3 - 5 days.
Its a good casino

Good selection of games and nice layout. Easy to navigate

Terrible support. Never any live chat available and I have sent emails and not had any reply for days.

First time trying this casino because of the good reviews on this website. I like the variety of games they have. For now that is my only pro . So far so good.

Because of so many games it is not easy to get a good overview of the games. Eg if you only want to see jackpot games. Unless you know which jackpot game to search for. I haven't won yet so cannot say nothing yet about winning.

LAPALINGO is my favorite casino. Awesome experience Everytime. Mostly time winning. I am lucky there. Huge no of game providers. Recently they add Thunderkick and Yggdrasil. Great games. Great customer service. Great layout. Great bonuses. Withdraw is very fast I got my winning always in 2 to 3 hours. One of the best casino in all terms.

Bonus wagering is high it's bonus +deposit 35 means u need to do 70
If u deposit 100 u need to do 7000 wagering instead 3500 like other casinos.
Chat is good but one lady I don't know remember her name but she was very rude to me. But overall everything is great.

Well there r a lot of gaming providers, live casino and sportsbook. Which is quite good.

The Live-Support is quite good.

Well there r a few big problems on this site.

- A lot of "internal Errors" at Slots. But the problem is they r not able to fix this in an normal period. Sometimes u simply cant play the slot anymore for a whole day. Especially on weekend they got some big problems.

- Sometimes u have to wait too long to get back ur winnings of won bets to ur account. Last time they needed 25 minutes after the last game on the bet slip was finished. Especially a problem if u wanna do some live-bets then. Cause after such a period theres nothing left to bet anymore.

- As I said before: Especially on weekends they got a lot of technical problems. Sometimes u make some bets but because of an internal problem u simply cant see ur made betting slips anymore till monday. Thats not acceptable in anyway.

- Very very bad bonusrules and simply nothing for loyality.


This site got a lot of potential. Support is good and they offer good games and sportsbook. But they have to fix this technical problems on weekends. And a fair loyality program is a must today.

Many different gaming operators and the slots run smoothly and quick

The support made me often upset - maybe the main reason why I closed my account
For deposits with the same credit card I need to fill in ALL details at any deposit
Fee on withdrawals
No promotions
No loyalty system
Casino spends so much on affiliation but so less on the support service quality

My first experience was not that great, see dislike

Made my first deposit but didn't get the welcome bonus, contacted support and they told me I had to enter a bonus code so my question was where I can find this bonus code, "all over the internet" was there answer... whats that for a stupid answer!!!

So didn't get anything and given their answer I'm not planning another deposit.

- Wide number of slots to choose from.
- Easy registration process.
- Typical on-line casino, basically there is not so much difference in them.
- I liked user interface which was quite simple.

- I opened account and made a deposit of 150 €. Did not take any bonuses. I was lucky and won about 550 €. When I went for withdrawal I was unable to make it. Instead they asked me to deliver ID documents. Request for KYC documents is normal but this is the first time ever I see that casino that does not allow to ask for withdrawal before KYC documents are accepted. As per checking today my documents are still pending for approval since yesterday.
- I recommended if you are intend to try this casino do not make any deposits before your KYC documents are accepted and you can be sure you can do withdrawals in case you happen to win.
- Some technical problems and slow download of some games but those were probably due to my firewall settings?

I would like to give feedback about the solution with the support concerning my first review of Lapalingo.
The friendly support contacted me about the issue with the chat-agent and apologized.
They promised to improve the chat experience for customers and also gave me a bonus to play with.
Plus, when I played with the bonus there were no technical issues anymore, aside from a few slots running a bit slow.
I haven't contacted the chat again, but if things have improved I will be happy to play at Lapalingo again.

Thanks to Sara and Lea Gruber for your kind help. Much appreciated.

This is just an update of my first review here, so nothing new to mention in this section. Thanks again.

Previous comment:
The technical errors/bugs and the unfriendly support.
Sudden disconnections from slots over and over again, slots crashing and removing parts of the credit that are added an hour later.
I still got the emails from the support about these issues in which the support was somewhat friendly - unlike the chat.
In spite of reporting the problems to the support and getting their responses, the technical problems remained.
One of the worst things is the very unfriendly chat-support and also the fact that the support is often unavaivable.
I had a very weird experience with the chat-agent Nina, who refused to answer my friendly question about the current bonus.
All I wanted to know is if there was a max cashout on a 100% bonus offer (which was the first better bonus offer in over a year) because I could not find anything in the bonus terms for this bonus.
I always read the terms very carefully and since I've read dozens of reviews about their bonus terms and allegedly max. cahsouts, I wanted to make sure about this specific question before depositing.
Nina was unfriendly right from the beginning and just copy and paste-"answered" my question with the general bonus rules.
I told her that I could not find anything about it in the rules and she still refused to answer my question but simply closed the chat on me.
So I opened the chat again and asked politely for an answer or to be please connected to another chat agent.
She sent me again the link to the bonus rules and I politely asked her to please connect me to her superior, to which she replied that nobody else was there and that I could write an email.
I asked for her superior and/or an answer again.
She closed the chat again and prevented me from using the chat at all since there is no chat for me available anymore.

I can't believe what happened! I was friendly and polite (I received a copy of the chat) and all I wanted to know was a tiny little answer to my question about the current bonus.
No idea why she refused to answer and why was so extermely rude. This is no way of treating customers at all!
And due to that I have decided to not deposit at that casino ever again.

As a customer I need to know that the support is there to help, not to dismiss important questions and to ignore the customer.

Very nice casino. Quick pay and good support. No hassle. Stars: 10 / 10
And you can win after you have been paid your winnings. Some casinos stop your winnings until they have got your winnings back !

There is nothing to complain about. I have nothing to write here because there are no bad ahabits on LAPALINGO.