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Konung Casino is closed, please try these instead:

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Konung Casino

Player Rating 84 reviews
8.3/10
84 reviews
Complaint Response 4 complaints
4 days avg. 4 complaints
What we like
  • Instant-play format
  • Available on mobile
  • Live chat support is an option
  • Games proven fair
What we don’t like
  • Several country restrictions
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Konung Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.konungcasino.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino

Konung Casino is the official online casino, owned and operated by Direx N.V. The casino offers an unforgettable gaming experience in a safe, secure and regulated environment. All casino members have an opportunity to enjoy the most realistic and seductive atmosphere with a wide variety of online slots and table games, powered by NetEnt, Betsoft, Evolution Gaming, Microgaming, Ezugi, iSoftBet, Pragmatic Play, and others. Members can access their favourite games from their PCs or play on the go, using the compatible tablet or smartphone. Konung Casino is licensed and regulated by the laws of Curacao.

Restricted Countries and Territories

There are several country restrictions when it comes to creating an account at Konung Casino. Namely, players who live in countries including Spain, Israel, France, Netherlands, UK, the USA or any of its states, will not be allowed to register nor play for real money.

Mobile Gaming

All games at Konung Casino are mobile-friendly. What players have to do is open the website and launch any game displayed on the casino home page.

Security and Fairness

Konung Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. Therefore, all players’ personal information is kept private and safe.

The casino’s software is certified by Itech Labs, which means that the RNG (Random Number Generator) complies with the industry requirements and all results gamers get during their play are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Konung Casino. Learn more about complaints.

Show all complaints
Konung Casino - 800 AUD delayed payment no viable withdrawal options in NZ

On the 14th January 2022, I made a deposit at Konung Casino and took a 'Birthday deposit Bonus', which they offered me via email.

I have used the casino in the past and always deposited either via my Credit card or Via Skrill. I have never had an issue depositing

After successfully completing the wagering requirement, I sent all my verification paperwork to the casino & on Sunday 16th January I received the email back telling me my account is fully verified. No issues & No problems at all.

On the same day Sunday 16th January I noticed that despite being able to both deposit using a credit card & also having previously deposited using Skrill on the website, both these options are not available to me here in New Zealand for a withdrawal

Strangely there was no option offering even for an international bank transfer, which is a method I have used on many other casinos, including many casinos within the DAMA N.V group.

Please find a photo taken on my withdrawal TAB on Sunday 16th January when attempting a withdrawal. you can see I am only offered two options here in New Zealand. 'Bitcoin' & 'Mcfinity'

Bitcoin is a currency I do not own or use & Mcfinity after researching does not payout into New Zealand bank accounts. so this option is not viable.

I spoke with the casino Live chat for the first time on Sunday 16th January, mentioning my issue & they told me not to worry, my issue will be passed onto the financial/payment team and they will find a solution. I was advised to check back on Monday by Live chat, as the finance team did not work on the weekend. Screenshot attached.

At this point, I should mention that the casino accepts New Zealand players as does most casinos within the DAMA N.V umbrella. the one difference is for some reason this casino does not offer the New Zealand dollar as a currency. So as I think most New Zealanders would have done, I decided to play in AUD, it's very similar in value to NZD.

On Monday 17th January I returned to live chat & was told they needed more time to find a solution and fix the issue.

On Thursday 20th January my account was disabled and I was no longer able to log in. Despite having some concerns about this, especially as no one had emailed me to update me on this. I was told in live chat it was so the issue could be fixed by the management/financial team, and they could find a withdrawal method for me.

As of Sunday, February 13th, 2022, 29 days since I brought up a withdrawal issue with Live chat, my account is still disabled and no solution has been found.

I have not received a single email from the casino's support team, not one update.

I have returned to the support Live chat on seven occasions, and each time I am given the exact same answer - 'Dear Sean your issue was referred to the relevant department, we are looking for the most convenient way to withdraw your winnings. we kindly ask you to wait a bit longer. screenshots attached

This is the same copy/pasted response I have received since Thursday 20th January all the way through to Sunday 13th Feb, each time I enter Live chat.

My concern is that in nearly a month, no one is able to give me any further updates & it seems that no one can tell what they plan to do to help me withdraw. There have been no developments and no progress made in one month.

I would like to know if the casino has a masterplan, and what has been achieved over the past month to help me withdraw. I would just like an update, even just a courteous email keeping me updated would be nice.

To have received nothing in almost a month is disappointing as the casino is fantastic, and one of my favorites to play on.


Thank You

staus Unresolved
$800

Complaint Statistics

Resolved 3
Avg. Amount $ 639
Avg. Complaint Duration 4 days
Avg. Response Time 4 days

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Player rating
8.4/10 84 reviews

Top reviews from our players

One of my very favourite casinos! Love the layout love the games and fantastic deposit bonuses! Easy verification and very quick withdrawal times. What more could you ask for! Brilliant

Very quick withdrawal, several deposit method, lots of games, easy deposit and promitions is good and never chance, i'm playing here when this casino was new :)

Inactive user
10/10

Great bonus system. Games from a long list of top tier providers. Live chat 24/7. Very helpful staff. Website works really well. Gameplay is superfluid. Work as well on desktop computer as on mobile.

The design of the website looks a little bit dated and would benefit from a little refresh. That is really the only negative aspect I can find because up to today, my experience with Konung has only been a great one. Thank you!

One of my very favourite casinos! Love the layout love the games and fantastic deposit bonuses! Easy verification and very quick withdrawal times. What more could you ask for!

Good website design, great selection of games. Support is always ready to help. I also was surprised by variety of promotions and bonuses. My favorite casino so far.

Excellent casino top. Nice casino with lots of games to choose from. I just play the ones I've tried at different online casinos and this one is really a good one u can easily spend u cash there :)

Konung Casino was fast, friendly, all things works, maintenance breaks informed very good. Birthday bonus usually every year (randomly). Own games were great and betting start from "micro bets"

Konung Casino was fast, friendly, all things works, maintenance breaks informed very good. Birthday bonus usually every year (randomly). Own games were great and betting start from "micro bets".

Konung Casino has changed like other casinos too, answering takes now months, game malfunctions asked from provider and not player. This is sad because now we have games that not follow their own instructions. If complaint is made, answer is same and at that point we are not getting any explanations why my screen recorder software records "wrong". Game own logs in game server are also wrong - told by provider of game when complaint is made.

Love everything about this casino, the games and the selection of games is great, bonuses are also good. The layout of the casino is easy to use and navigate. Have quite a few deposit options. Verification of account is simple and fast. Payouts are quick and easy. All the chat staff are awesome

Excellent casino top. Nice casino with lots of games to choose from. I just play the ones I've tried at different online casinos and I found out that the RTP is not so profitable here. Great to strike boredom and try your luck but I suggest not to bet so much money here.

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