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Highroller Casino is restricted in your country, please try these instead:

Stake.us Social Casino
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Crown Coins Casino
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Mega Bonanza Casino
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Highroller Casino

Our Rating CasinoRank
6/10
CasinoRank
Player Rating 29 reviews
6.4/10
29 reviews
Complaint Response 10 complaints
2 days avg. 10 complaints
What we like
  • High withdrawal limits
  • Mobile-friendly
  • Live chat open 24/7
  • A variety of software providers
What we don’t like
  • Multiple restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Highroller Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://highroller.com
Established
2022
Licences
Curacao Gaming Control Board, Estonian Tax and Customs Board
Affiliate Program
Languages
English, Finnish, Portuguese, Estonian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Highroller Casino is an online casino home to hundreds of video slots and casino games from multiple platform providers. Players don’t have to be a high roller to play as the they’ll find titles from the likes of NetEnt, Microgaming, Play’n GO, Quickspin, NextGen Gaming, Evolution Gaming, Betsoft and others. The site is available through a web browser or members can use their mobile casino. High Roller Casino are licensed and regulated by the Government of Curacao and the Estonian Tax and Customs Board.

Restricted Countries

Players from certain countries are not permitted to register here. These include players from Australia, Belgium, Bulgaria, Denmark, France, Greece, Italy, Poland, Portugal, Spain, the United Kingdom and the United States. The full list of restrictions can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

Highroller also provide players with a fully optimized mobile casino with a solid selection of 500+ games. Members can play on a Mac, tablet or mobile devices and can switch between devices and still pick up where they left off.

Security and Fairness

The casino employs a high-level encryption and firewall services so members can play and be assured their personal and financial details are secure.

A random number generator is also employed to ensure casino games are fair and random.

StallCation

Complaints

Read the complaints other players have left for Highroller Casino. Learn more about complaints.

Show all complaints
Highroller Casino - Refuses to pay 7184 EUR winnings since June

On June 9th, 2025, I won a total of €7,184 while playing at Highroller Casino. I attempted to withdraw my winnings, but the payment has still not been processed after several months.

The issue started because I deposited via MiFinity, but shortly after, my MiFinity account was closed down. Since then, I have repeatedly provided Highroller Casino with proof that the MiFinity account is no longer available, as well as full documentation verifying my identity and my new bank account for withdrawal.

Despite this, the casino has failed to resolve my case. Their support team has been extremely slow to respond — sometimes taking up to 5 days to reply, even though they advertise a 48-hour response time. Each time I contact them, they either delay further or do not provide a clear solution.

I have fully complied with all requests and provided all documents. There are no breaches of terms on my part. The only obstacle is that the casino refuses to process my payout to an alternative bank account, even though they have all the necessary verification.

Requested Solution:

I request that Highroller Casino:

Immediately process and pay my full winnings of €7,184 to my verified bank account.

Provide a clear explanation for the unreasonable delays in handling my withdrawal.

Attachments provided:

Documentation of the closed MiFinity account

Bank account verification documents

Screenshots of support conversations

I kindly ask AskGamblers to assist me in resolving this matter, as I have been waiting since June without a fair outcome.

cart-pointer
7h left
€7184
Highroller Casino - Casino has withheld 10475 euro in winnings since March 18 despite full account verification
Complaint:

Dear AskGamblers,

I am writing to file a complaint against the casino HighRoller regarding a serious and unresolved issue with a withdrawal of my winnings totaling €10,475.

The situation began on March 18, 2025, when I won a significant amount on the site. As part of the standard procedure, I was asked to verify my account. On March 19, I submitted all requested documents as per the casino’s instructions (please see attached PDF titled 1 Verify).

After some time, my documents were approved and I received confirmation that my account was verified (see 4 Approved dated April 2). I then attempted to withdraw my winnings. However, the withdrawal was not processed, and I received a message saying it was cancelled (2 Cancel).

I contacted their live support and was told this was just a technical bug and that I should try again. I did so on March 27, but the same issue occurred again, with the same error message saying the withdrawal "ran out of time". Support once again said it was a bug.

Then, without clear reason, they suddenly claimed that my selfie with ID was missing — despite previously confirming that all documents were received and my account was fully verified.

After re-uploading everything (again), my documents were finally approved on April 2.

Since then, I have been completely unable to make any withdrawals. Every attempt results in an error message (screenshot attached), and I have been going back and forth via email and chat with no progress. Each time, I receive the same generic responses from their support team claiming the issue is "under review".

It is now April 8, and despite full verification and all documents being accepted, HighRoller still refuses to process my withdrawal or give me a concrete reason for the delay.

I have been patient and cooperative, submitting all documents they have asked for and following all their instructions, yet they are withholding my money with no justifiable cause. This delay is unacceptable and appears to be an intentional stalling tactic.

I kindly request your help to resolve this issue and ensure HighRoller pays out the €10,475 that I rightfully won.

All supporting documentation and screenshots are attached.

Sincerely,
staus Resolved
€10475
Highroller Casino - Highroller Casino delays payment of 14000 for over 2 weeks

At the beginning of December 2023, the casino approved the payment of $12000nzd. However, the funds did not get through for one week. I ended up asking the casino to just cancel the payment and put the money back into the casino account. I ended up losing all of it. I asked the casino admin why the funds of $12000 were not sent to my bank in the beginning and the admin said sorry. I just moved on and asked them to make sure this error doesn't happen again.

I made another withdraw request on 12th December 2023, the total withdraw amount was $14000.

Because of the error that happened at the beginning of December, I checked several times with the admin. She and her payment team confirmed 3 times that the payment had been sent correctly without any errors. I believed their words and waited 5 working days for the money to be received in my bank account. However, there was nothing.

I noticed them the money had not come. They keep saying they sent the money from their end and it is my bank problem. I checked with my bank about the transaction and the bank confirms there is no payment sent to the account. The bank advised me to ask the casino to provide me with the MT103 document to confirm if the casino sent the money. I asked the admin to provide me with the document. They provided me reference number instead of the MT 103 document. I asked my bank to trace the payment using the reference number they provided, but there is nothing under this number.

Highroller Casino needs to provide me the evidence if the funds of $14000 have ever been sent to my account by providing me the document.

Today is the 27th of December, and I have received $59 out of $14000. All I want is to receive my money fairly.

Please help me resolve this issue.

Thank you

staus Resolved
$14000
Highroller Casino - Highroller casino refuse to verify me for months

Dear AskGamblers Community,


I hope this message finds you well. I am writing to share my frustrating experience with HighRoller Casino and seek guidance or assistance from fellow players who may have faced similar issues.

I have been attempting to verify my account with HighRoller Casino since October 3, 2023, and despite my numerous attempts, the verification process remains incomplete. I want to emphasize that I have diligently followed all the requested steps, providing a selfie, a webcam selfie, my ID, and a bill as part of the verification process.

Here is a summary of my communication with their support team:

Initial Request for Verification (Dec 19, 2023): I received an email from Nicholas at Player Services, requesting my availability after 15:00 Irish time for a call to complete the verification.

Provided Availabilities (Dec 22, 2023): I responded promptly, offering my availability and suggesting a call at 3:00 PM.

Further Attempts to Connect (Dec 22, 2023): Despite my proactive approach, I did not receive the expected call. I sent multiple follow-up emails expressing my urgency and readiness for verification.

No Response (Dec 22-25, 2023): Unfortunately, I have not received any response or acknowledgment from HighRoller Casino, leaving my account unverified and restricting my access to their services.

I am now reaching out to the AskGamblers community to share my frustration and seek advice on how to proceed. I believe that a verified account is crucial for a fair and secure gaming experience, and I am concerned about the lack of communication and support from HighRoller Casino.

If any community members have faced similar issues or have insights on how to escalate this matter, your input would be greatly appreciated.


Thank you for taking the time to read my post, and I look forward to any assistance or advice you can provide.

staus Resolved
€5500

Complaint Statistics

Resolved 8
Avg. Amount $ 4,204
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
6.4/10 29 reviews

Top reviews from our players

Good selections of slots. Both on dekstop and mobile.

Connection problems with slots from several providers.
Rude customerservice
Long payout time (been waiting for 2 weeks)

I do like this site. It's easy to work around. I do like the variety of different games. The process for a payout is pretty fast aswell. It did take a couple of deposit before I manage to win enough to withdraw.

It says it instantly when processed to your card on their site but when I asked chat I was told 1-5 days which I assume is working days. So it's abit confusing. I also have found that some games even they say playable on mobile they don't let me and crash.

What I like most is the service! I opened an account yesterday and made a small win. I tried to withdraw via banktransfer and I had paid with creditcard. I didn't know I could make a withdraw to my creditcard, as most don't do that. I got an email almost immediate saying that I should retry using the same method I deposited with. So I made a withdrawal to my creditcard and it was processed instantly. Now that is a casino that understands what players want. In stead of keeping it pending hoping you recall and loose everything, they just pay out immediate. And that I why I will make another deposit today ! For me this is most important, the reliability.

Further they have a nice selection of games, and a nice way to give you goodies, you can collect coins and with these coins you can buy free spins. Collection goes quite fast. I think the overall atmosphere of this casino is friendly, and that is also something I like. Very clear terms and conditions, nothing hidden and support offered with almost everything you do by showing the chat possibilities. Very nice !

I am not sure if I dislike it, but certainly I need to get used to it and with it I mean the layout and the navigation. It is very different from others and I need some time to adjust to that.

Fast verification, good selection of games, fast pay outs. They also have a good reward system

There's not a lot to dislike with this group. Not had many deposit offers

Unless they bought all marketing spots - nothing else to say

- Seems like they try to impress players with new design and new look but - NOT user friendly at all
- "High roll", look at the welcome offer, max bet etc - they have lower offer than most other casinos on the market
- No possibility to check wagering by yourself
- Just another "sister" casino to get money from players

Betit Operations Ltd casinos : Thrills casino, SuperLenny and Kaboo. They are top notch casinos, they have the best games, loyalty program, friendly support, attractive welcome offers and of course fast cashout. Betit has added a new gem to their group with the name High Roller casino. I signed up at High Roller casino about a week ago but didn't make my first deposit because they did not have e-wallet deposit methode, probably they will add them as soon as possible.

High Roller casino is quite different than it's sisters casinos, here you have your own avatar which you can customize to your liking, make them look like yourself or maybe make them look like your favorite actor, musician or legends. Signing up is easy and you will rewarded with coins if you completed your profile, you can earn more coins by playing games. Of course you can spend your earned coins at their free spins shop. The shop is now kinda small because of the limited shop items but I think this will change in the future.

The website looks very nice, easy to browse and bright which very pleasant to look at in broad daylight but it can be annoying when you're in a darker surrounding, turning down screen brightness is a recommendation, 0-2 is the best in my opinion or you can just turn on the lights hehehe.

Though they didn't and still do not have e-wallet deposit methode, it didn't stop me from depositing. 200% first deposit bonus plus 50 free spins is the offer I cannot let stand for too long. Made my first deposit via PaySafe but it wasn't free unfortunately, I had to say goodbye 5% of my deposit because that's the fee they charge you for depositing via Paysafe. I think it's too much but since the first deposit bonus was twice as large as the standard casino welcome offers, I was willing to see it through my fingers. 50 free spins were divided in 5 batches of 10 free spins each next day which I honestly do not like but it's free and wager-free.

Couldn't managed to clear the bonus wagering and end up with zero balance, I didn't expect to win my money back with the free spins and this was unfortunately the case too. High Roller casino is a highly recommendation if you're a great fan of other Betit casinos. E-wallet depositors should wait a little bit longer till the e-wallet deposit methodes are added and the U.K. will have a hard time playing here because e-wallet depositors are not eligible for the welcome offers.

- Good looking site!
- Easy to navigate.
- Great concept.
- A lot of good game providers.
- Friendly chat support.

- Max bet while wagering a bonus is £5. What kind of "Highroll" is that?
- Wager requirements on " free spins"
- You can't check your status of a bonus wager. Need to contact customer support.
- Site says "super fast cash outs" FAQ:s are telling me that the withdrawal will be processed within a few hours or up to 3 days. Within a few hours is not super fast. Other sites pays in 15 minutes, that's super fast!

Website looks amazing and is easy to navigate.
Cool loyalty system ( Not for lowrollers) i mean you need to wager a lot to get value, still cool though.

First deposit bonus is cool 200% but only upto 50 deposit and comes with maxbet value of 5(beats the purpose of highrolling)
Website does not offer way to check your wagering by yourself, you have to ask live chat.
Slots section has some duplicate games that does not open and just gives an error. This can get annoying at times
Language of website can change automatically when loading game causing browser crash ( at least on chrome)

Overall I think this website will probably be one of the top tier online casinos out there but left me feeling like they pushed out an unfinished product.

Inactive user
10/10

I highly recommend this casino for Finnish players. Also reliable casino for players from everywhere.
+ Polite and fast customer service.
+ Fast payouts: I withdrew my winnings on Saturday via bank transfer (SEPA) and got money on Monday.
+ Nice UI
+ Funny loyalty system.

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