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Highroller Casino

Our Rating CasinoRank
6/10
CasinoRank
Player Rating 29 reviews
6.4/10
29 reviews
Complaint Response 10 complaints
2 days avg. 10 complaints
What we like
  • High withdrawal limits
  • Mobile-friendly
  • Live chat open 24/7
  • A variety of software providers
What we don’t like
  • Multiple restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Highroller Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://highroller.com
Established
2022
Licences
Curacao Gaming Control Board, Estonian Tax and Customs Board
Affiliate Program
Languages
English, Finnish, Portuguese, Estonian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Highroller Casino is an online casino home to hundreds of video slots and casino games from multiple platform providers. Players don’t have to be a high roller to play as the they’ll find titles from the likes of NetEnt, Microgaming, Play’n GO, Quickspin, NextGen Gaming, Evolution Gaming, Betsoft and others. The site is available through a web browser or members can use their mobile casino. High Roller Casino are licensed and regulated by the Government of Curacao and the Estonian Tax and Customs Board.

Restricted Countries

Players from certain countries are not permitted to register here. These include players from Australia, Belgium, Bulgaria, Denmark, France, Greece, Italy, Poland, Portugal, Spain, the United Kingdom and the United States. The full list of restrictions can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

Highroller also provide players with a fully optimized mobile casino with a solid selection of 500+ games. Members can play on a Mac, tablet or mobile devices and can switch between devices and still pick up where they left off.

Security and Fairness

The casino employs a high-level encryption and firewall services so members can play and be assured their personal and financial details are secure.

A random number generator is also employed to ensure casino games are fair and random.

StallCation

Complaints

Read the complaints other players have left for Highroller Casino. Learn more about complaints.

Show all complaints
Highroller Casino - Refuses to pay 7184 EUR winnings since June

On June 9th, 2025, I won a total of €7,184 while playing at Highroller Casino. I attempted to withdraw my winnings, but the payment has still not been processed after several months.

The issue started because I deposited via MiFinity, but shortly after, my MiFinity account was closed down. Since then, I have repeatedly provided Highroller Casino with proof that the MiFinity account is no longer available, as well as full documentation verifying my identity and my new bank account for withdrawal.

Despite this, the casino has failed to resolve my case. Their support team has been extremely slow to respond — sometimes taking up to 5 days to reply, even though they advertise a 48-hour response time. Each time I contact them, they either delay further or do not provide a clear solution.

I have fully complied with all requests and provided all documents. There are no breaches of terms on my part. The only obstacle is that the casino refuses to process my payout to an alternative bank account, even though they have all the necessary verification.

Requested Solution:

I request that Highroller Casino:

Immediately process and pay my full winnings of €7,184 to my verified bank account.

Provide a clear explanation for the unreasonable delays in handling my withdrawal.

Attachments provided:

Documentation of the closed MiFinity account

Bank account verification documents

Screenshots of support conversations

I kindly ask AskGamblers to assist me in resolving this matter, as I have been waiting since June without a fair outcome.

cart-pointer
7h left
€7184
Highroller Casino - Casino has withheld 10475 euro in winnings since March 18 despite full account verification
Complaint:

Dear AskGamblers,

I am writing to file a complaint against the casino HighRoller regarding a serious and unresolved issue with a withdrawal of my winnings totaling €10,475.

The situation began on March 18, 2025, when I won a significant amount on the site. As part of the standard procedure, I was asked to verify my account. On March 19, I submitted all requested documents as per the casino’s instructions (please see attached PDF titled 1 Verify).

After some time, my documents were approved and I received confirmation that my account was verified (see 4 Approved dated April 2). I then attempted to withdraw my winnings. However, the withdrawal was not processed, and I received a message saying it was cancelled (2 Cancel).

I contacted their live support and was told this was just a technical bug and that I should try again. I did so on March 27, but the same issue occurred again, with the same error message saying the withdrawal "ran out of time". Support once again said it was a bug.

Then, without clear reason, they suddenly claimed that my selfie with ID was missing — despite previously confirming that all documents were received and my account was fully verified.

After re-uploading everything (again), my documents were finally approved on April 2.

Since then, I have been completely unable to make any withdrawals. Every attempt results in an error message (screenshot attached), and I have been going back and forth via email and chat with no progress. Each time, I receive the same generic responses from their support team claiming the issue is "under review".

It is now April 8, and despite full verification and all documents being accepted, HighRoller still refuses to process my withdrawal or give me a concrete reason for the delay.

I have been patient and cooperative, submitting all documents they have asked for and following all their instructions, yet they are withholding my money with no justifiable cause. This delay is unacceptable and appears to be an intentional stalling tactic.

I kindly request your help to resolve this issue and ensure HighRoller pays out the €10,475 that I rightfully won.

All supporting documentation and screenshots are attached.

Sincerely,
staus Resolved
€10475
Highroller Casino - Highroller Casino delays payment of 14000 for over 2 weeks

At the beginning of December 2023, the casino approved the payment of $12000nzd. However, the funds did not get through for one week. I ended up asking the casino to just cancel the payment and put the money back into the casino account. I ended up losing all of it. I asked the casino admin why the funds of $12000 were not sent to my bank in the beginning and the admin said sorry. I just moved on and asked them to make sure this error doesn't happen again.

I made another withdraw request on 12th December 2023, the total withdraw amount was $14000.

Because of the error that happened at the beginning of December, I checked several times with the admin. She and her payment team confirmed 3 times that the payment had been sent correctly without any errors. I believed their words and waited 5 working days for the money to be received in my bank account. However, there was nothing.

I noticed them the money had not come. They keep saying they sent the money from their end and it is my bank problem. I checked with my bank about the transaction and the bank confirms there is no payment sent to the account. The bank advised me to ask the casino to provide me with the MT103 document to confirm if the casino sent the money. I asked the admin to provide me with the document. They provided me reference number instead of the MT 103 document. I asked my bank to trace the payment using the reference number they provided, but there is nothing under this number.

Highroller Casino needs to provide me the evidence if the funds of $14000 have ever been sent to my account by providing me the document.

Today is the 27th of December, and I have received $59 out of $14000. All I want is to receive my money fairly.

Please help me resolve this issue.

Thank you

staus Resolved
$14000
Highroller Casino - Highroller casino refuse to verify me for months

Dear AskGamblers Community,


I hope this message finds you well. I am writing to share my frustrating experience with HighRoller Casino and seek guidance or assistance from fellow players who may have faced similar issues.

I have been attempting to verify my account with HighRoller Casino since October 3, 2023, and despite my numerous attempts, the verification process remains incomplete. I want to emphasize that I have diligently followed all the requested steps, providing a selfie, a webcam selfie, my ID, and a bill as part of the verification process.

Here is a summary of my communication with their support team:

Initial Request for Verification (Dec 19, 2023): I received an email from Nicholas at Player Services, requesting my availability after 15:00 Irish time for a call to complete the verification.

Provided Availabilities (Dec 22, 2023): I responded promptly, offering my availability and suggesting a call at 3:00 PM.

Further Attempts to Connect (Dec 22, 2023): Despite my proactive approach, I did not receive the expected call. I sent multiple follow-up emails expressing my urgency and readiness for verification.

No Response (Dec 22-25, 2023): Unfortunately, I have not received any response or acknowledgment from HighRoller Casino, leaving my account unverified and restricting my access to their services.

I am now reaching out to the AskGamblers community to share my frustration and seek advice on how to proceed. I believe that a verified account is crucial for a fair and secure gaming experience, and I am concerned about the lack of communication and support from HighRoller Casino.

If any community members have faced similar issues or have insights on how to escalate this matter, your input would be greatly appreciated.


Thank you for taking the time to read my post, and I look forward to any assistance or advice you can provide.

staus Resolved
€5500

Complaint Statistics

Resolved 8
Avg. Amount $ 4,204
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
6.4/10 29 reviews

Top reviews from our players

Thought I'd give credit where credit is due. I love their no-sticky welcome package, it is a true no-sticky bonus unlike lots of other casinos. I used all the welcome package and was contacted by a VIP host Lina, who said she wanted to be my VIP host and wanted to verify me fully to give me a 10% cashback on all deposits. She also offered me bonuses in the form of free spins or no-sticky bonuses however I wanted to choose. I receive my cashback every week on time and have multiple no-sticky bonuses a week to utilize. These range from 50% to 100% on up to $500 from what I've seen. I can't say enough good things about my host or support on the site. All engagement I've had has been a positive one.

As for the site, it is miles ahead of others in terms of user friendly and very clean looking. The site looks just the way anyone would expect from a high-end site that seems to care for their customers. I have had several cash outs with 0 issues and always receive my cash out to my bank account within 30min. Anyone from Canada knows that that is not an easy thing with other casinos.

I have been a VIP on multiple casinos over the years, they have offered me gifts ranging from trips and very generous offers from both online and brick and mortar casinos so I hope my review will hold some merit to others. From the interactions I have with High Roller I feel like they treat me well and I'm comfortable to say that I think all players should try them out.

Hi 90scoot66, Thank you so much for taking the time to review us. We are glad to see that your experience with us has been a great one. Our team is always striving to provide the best gaming experience to our customers, and we are always trying our best to assist our players in a professional and efficient way. Please do not hesitate to contact us should you require any assistance; we will be more than happy to help. We wish you the best of luck rolling with our casino, and we hope to see you playing with us again soon.

user avatar

Fast casino with easy navigation. Big wins and great deals. Nice loyalty program. Profits are repatriated relatively quickly. Nice tournaments. The page works fast.

There should be more loyalty offers. There would be some room for improvement in terms of information in the loyalty offers. There should also be other nice offers.

Hi Fero75, Thank you so much for taking the time to review us. We are glad to see that your experience with us has been a great one. We have taken your feedback onboard and will look into further ways to better your experience with our Casino. In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

user avatar

Nothing to like about their treatment of customers from my experience. Their welcome offer on the face of it appears good. A "non sticky" bonus where they state the following: "You play with your real money first. The bonus wagering and game restrictions don’t start until you drop down to your bonus balance. That means you are free to play whatever you want for whatever stakes you prefer BEFORE you hit your bonus balance."
Clearly this is not true from how they have treated me.

I have sent multiple verification documents to high roller and finally got my account verified. I had a withdrawal pending of $3,000 having won with my cash bet. They have no stated, after all verification that I have broken some ridiculous terms. I would not recommend this site to my worst enemy and would advise avoiding them at all costs!

Highroller Casino has a great simple and clear website, where you can find your favorite slots very fast. You can search for the name or the provider. The big slot picture overview looks pretty nice and you can easily find what you're looking for.
The games are loading fast and I had never big problems with it.
Highroller Casino has a huge number of slots from many providers, for example Search Results
Web result with site links

Play'n GO, Netent, Pragmatic, Push gaming and many many more.

I like the level bonus. When you are playing, you reise your level on the left side. At the half you get coins and for completing a level you get a bonus wheel, where you can get freespins, live casino freebets or cash money. With the coins you can go into the shop and buy freespins. All the freespins has no wager, it is a cash!

For deposit money, you find all known methods, Trustly, Muchbetter, Skrill, Neteller, Sofort, Paysafe and Zimpler.
The withdrawal is very fast at Highroller Casino. I never wait more than a hour at any time.

Nothing really bad, only a few little things:
Sometimes, some slots are added slowly into the casino, for example "legacy of dead". At the moment, you can't play it here.
The freespins winnings from the bonus wheel are not very different. It is always the same! I want more variety!

Some of the best bonus offers and reward system. Nice professional looking site. Easy to navigate. Loving the cards, coins and wheel reward/mini-games. Great selection of games. All around enjoyable Casino.

Honestly I would have given it a higher rating but I've been having an issue verifying my account (I think). I was able to withdraw my winnings before. My last withdraw was reversed. Not sure what the issue is since the site doesn't tell me if I'm verified or not, unless I'm not seeing something. I honestly don't know if I'm verified lol.

I think I only deposited once (maybe more, not sure). later on I had a huge win with one of their bonus offers. I withdrew and received some of it, played and withdrew again but the money was reversed.

I'll have to contact support. One of these days haha

Nothing really bad to say. Just my own little issue. Great casino overall.

good games,good loyalty system,wire transfer withdrawls

They promised free reward every day in December "no strings attached" literally thats what it says on the website
I had received them twice since I signed up and then all of a sudden chat told me I needed to deposit...when literally on there website it says otherwise..

Hello Revulsion06, I'm sorry to hear that you have had a bad experience with the live chat and there was misinformation regarding the HighRoller Christmas Freebie Campaign. The HighRoller Christmas campign does offer Free rewards if you login and go to your rewards section after 12:00pm CEST time. We're sorry that you did receive the wrong information regarding the Christmas Freebie campaign. Unfortunately, there was a misinformation as we also have for the same campign, you can deposit to get a reward. We do apologize for this inconvenience, and if you continue to login, you'll still receive Free Spins, Super Spins, Free Bets, Cash & coins until the 31 December 2018 23:59/11:59 PM CEST All our campaigns are in CEST time zone will be rewarded. Kind regards, HighrollerPidge

user avatar

Highroller has a nice interface, with all the top casinoslots. I like the navigation around the site too.
Withdrawals are really fast. The fact that withdrawals are processed so fast is important, as you wont get the chance to regret them and lose all your money fast. Verificationprocess is fast too, i was asked to send in some new documents but only because of the quality on the pictures i sent. Overall very happy with this casino.

Have had great luck on this one!

Maybe their bonus offerings, not so easy to find. But not that big of a deal

Betit Operations Ltd Casinos has added another gem to their collection called High Roller Casino. They are great casinos, with high ratings, very fast withdraws and pretty good support. As I remember they are established at the end of the previous year and I know that I opened my account back then but the fact they only have 2 deposit paying option for my country only Master and Paysafe so that was the reason and still is I rarely deposit here.

Still don't understand they are from same group or have the same owner as for example there is still an option at SuperLenny and Kaboo casinos to make deposits via Neteller as for Thrill casino and High Roller isnt, why still don't know or maybe Kaboo and Super Lenny will cut that option in the near future.

As I saw they were running nice promotion of 200% or top upyour account 50 euros play with 150 euros and the fact the the minimum deposit was or still is 10 euros I saw it as a great promotion. At first before I opened my account here I really had impression that this casino would be for High rollers by its name but I guess I was wrong, this casino welcomes everyone, even low rollers as my self.

I like their rewards or loyalty they are having as while you play you reach new levels and I like their free spins rewards as they are on games I like, not like the MT Secure casinos, all the time same games which will give you nothing. The other thing I like is even if you don't deposit for a while but I should read the terms and rules for this as you login everyday the casino gives you two coins and the fact that the lowest price to buy some free spins are 50 coins so you can redeem 10 free spins on Finn and the Swirly spin game.

I did used my welcome bonus and since back then I was having only few euros on my account I have claimed their welcome bonus with deposit of only 10 euros.

The wagering of the welcome bonus its a bit high, because wagering of X 45 the deposit and the bonus given I see it as unfriendly. Played for a while and lost the bonus pretty fast. I made few deposits here, they do run some promotions from time to time and that promotion you'll find it in your account.

The only thing I dont like its the fact that I have never received any promotion neither free spins, nothing at least they could give me something for my birthday, send me some nice offer or something, as their sister casinos do. Well I still like them and will try my luck here, hopefully will be more lucky in the near future.

Hey there, Katemak! We are really happy to hear that you enjoy our casino. We are always trying to make everyone feel welcome and provide you with the newest games on the market. Unfortunately as this isn't one of our more centralized markets, we only offer certain payment methods due to a business decision. When it comes to bonuses and offers, they are mostly automatic, so you are always able to check your Rewards section to see if there is a prize to claim. The wagering amount on the Welcome Bonus is standard, dependable on the match percentage that is offered, and is stated in our General Bonus Terms. We are really sorry if this has in any way not met your expectations, and we will of course also further this feedback to the relevant department. We will always do our best to deliver the best gaming experience! In the meantime, we wish you a good day and a great week! Do not hesitate to contact us if you should have any questions or be in need of assistance, we are always available on Live Chat 24/7. Kind regards, HighrollerPidge

user avatar

This casino has an extremely friendly help desk, are very fast with answers. Payouts are usually transferred to my bank account within a day or two. Nice variety of popular games available too.

Loyalty program could use something more exciting and less laggy. Have had lots of problems with loading the website before.

Good morning! Thank you for your kind words! Always great to get some good feedback, when that is being said, we are sorry to hear that you have had some lag issues with our page, we will promptly take this information and your feedback to the relevant department. If you have further feedback or information around the lag, we would love to have as much as you can give, it would also help if you would send us your username & email address in a PM so that we can check the case on an individual and general basis. In the meantime, we wish you a very pleasant day! - HighrollerPidge

user avatar

Highroller casino is a place I heard about a few months ago. The name was catchy and it clearly grabbed my attention even though I'm not a highroller myself in any way. A week ago I was looking for a new site to claim welcome bonus with and have some fun. I noticed their offer on Askgamblers- 200% match bonus with 50 free spins. That sounded really cool and I was excited to hear more about it.

I have to say that the concept of Highroller casino is very interesting, I enjoy the comics aspect of it and how everything's a battle. Nowadays with so many new online casinos it's hard to stand out, but in my eyes they clearly do. The casino is powered by several major software providers, including Netent.

After a little chat with their customer support agent, I made an account and deposited. I made a deposit using my credit card and for 50eur deposit I was supposed to get 100eur bonus. Unfortunately for some reason the bonus didn't work, it has to be activated before depositing, and even though I did that, it wasn't added automatically. Luckily enough their live chat was available and a few moments later I was credited with the bonus I was supposed to get.

With a very nice bankroll of 150eur I had to wager 4500 eur. The first game I wanted to play was Drive but for some reason I couldn't find it on their site. Nevertheless, my balance was higher than usually, so I decided to play Twin Spin but with 1.25 bets per spin. Unfortunately the game was very dry from the very beginning. I didn't get any higher wins than 20x bet which led me to losing all money in less than an hour.

The second part of the bonus is 50 free spins. As it's very popular lately, the spins are divided in sets of 10 and each day they are credited on a different game. I played my spins for 5 days but none of them paid anything worthy.

Overall I think Highroller is a really interesting site and except for the fact that they didn't have Drive slot, I was pleased with my experience. The support was very helpful and professional and bonus offers were decent as well. I would recommend them and I'm sure I will find myself playing there again.

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