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Highroller Casino

Our Rating CasinoRank
6/10
CasinoRank
Player Rating 29 reviews
6.4/10
29 reviews
Complaint Response 10 complaints
2 days avg. 10 complaints
What we like
  • High withdrawal limits
  • Mobile-friendly
  • Live chat open 24/7
  • A variety of software providers
What we don’t like
  • Multiple restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Highroller Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://highroller.com
Established
2022
Licences
Curacao Gaming Control Board, Estonian Tax and Customs Board
Affiliate Program
Languages
English, Finnish, Portuguese, Estonian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Highroller Casino is an online casino home to hundreds of video slots and casino games from multiple platform providers. Players don’t have to be a high roller to play as the they’ll find titles from the likes of NetEnt, Microgaming, Play’n GO, Quickspin, NextGen Gaming, Evolution Gaming, Betsoft and others. The site is available through a web browser or members can use their mobile casino. High Roller Casino are licensed and regulated by the Government of Curacao and the Estonian Tax and Customs Board.

Restricted Countries

Players from certain countries are not permitted to register here. These include players from Australia, Belgium, Bulgaria, Denmark, France, Greece, Italy, Poland, Portugal, Spain, the United Kingdom and the United States. The full list of restrictions can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

Highroller also provide players with a fully optimized mobile casino with a solid selection of 500+ games. Members can play on a Mac, tablet or mobile devices and can switch between devices and still pick up where they left off.

Security and Fairness

The casino employs a high-level encryption and firewall services so members can play and be assured their personal and financial details are secure.

A random number generator is also employed to ensure casino games are fair and random.

StallCation

Complaints

Read the complaints other players have left for Highroller Casino. Learn more about complaints.

Show all complaints
Highroller Casino - Refuses to pay 7184 EUR winnings since June

On June 9th, 2025, I won a total of €7,184 while playing at Highroller Casino. I attempted to withdraw my winnings, but the payment has still not been processed after several months.

The issue started because I deposited via MiFinity, but shortly after, my MiFinity account was closed down. Since then, I have repeatedly provided Highroller Casino with proof that the MiFinity account is no longer available, as well as full documentation verifying my identity and my new bank account for withdrawal.

Despite this, the casino has failed to resolve my case. Their support team has been extremely slow to respond — sometimes taking up to 5 days to reply, even though they advertise a 48-hour response time. Each time I contact them, they either delay further or do not provide a clear solution.

I have fully complied with all requests and provided all documents. There are no breaches of terms on my part. The only obstacle is that the casino refuses to process my payout to an alternative bank account, even though they have all the necessary verification.

Requested Solution:

I request that Highroller Casino:

Immediately process and pay my full winnings of €7,184 to my verified bank account.

Provide a clear explanation for the unreasonable delays in handling my withdrawal.

Attachments provided:

Documentation of the closed MiFinity account

Bank account verification documents

Screenshots of support conversations

I kindly ask AskGamblers to assist me in resolving this matter, as I have been waiting since June without a fair outcome.

cart-pointer
8h left
€7184
Highroller Casino - Casino has withheld 10475 euro in winnings since March 18 despite full account verification
Complaint:

Dear AskGamblers,

I am writing to file a complaint against the casino HighRoller regarding a serious and unresolved issue with a withdrawal of my winnings totaling €10,475.

The situation began on March 18, 2025, when I won a significant amount on the site. As part of the standard procedure, I was asked to verify my account. On March 19, I submitted all requested documents as per the casino’s instructions (please see attached PDF titled 1 Verify).

After some time, my documents were approved and I received confirmation that my account was verified (see 4 Approved dated April 2). I then attempted to withdraw my winnings. However, the withdrawal was not processed, and I received a message saying it was cancelled (2 Cancel).

I contacted their live support and was told this was just a technical bug and that I should try again. I did so on March 27, but the same issue occurred again, with the same error message saying the withdrawal "ran out of time". Support once again said it was a bug.

Then, without clear reason, they suddenly claimed that my selfie with ID was missing — despite previously confirming that all documents were received and my account was fully verified.

After re-uploading everything (again), my documents were finally approved on April 2.

Since then, I have been completely unable to make any withdrawals. Every attempt results in an error message (screenshot attached), and I have been going back and forth via email and chat with no progress. Each time, I receive the same generic responses from their support team claiming the issue is "under review".

It is now April 8, and despite full verification and all documents being accepted, HighRoller still refuses to process my withdrawal or give me a concrete reason for the delay.

I have been patient and cooperative, submitting all documents they have asked for and following all their instructions, yet they are withholding my money with no justifiable cause. This delay is unacceptable and appears to be an intentional stalling tactic.

I kindly request your help to resolve this issue and ensure HighRoller pays out the €10,475 that I rightfully won.

All supporting documentation and screenshots are attached.

Sincerely,
staus Resolved
€10475
Highroller Casino - Highroller Casino delays payment of 14000 for over 2 weeks

At the beginning of December 2023, the casino approved the payment of $12000nzd. However, the funds did not get through for one week. I ended up asking the casino to just cancel the payment and put the money back into the casino account. I ended up losing all of it. I asked the casino admin why the funds of $12000 were not sent to my bank in the beginning and the admin said sorry. I just moved on and asked them to make sure this error doesn't happen again.

I made another withdraw request on 12th December 2023, the total withdraw amount was $14000.

Because of the error that happened at the beginning of December, I checked several times with the admin. She and her payment team confirmed 3 times that the payment had been sent correctly without any errors. I believed their words and waited 5 working days for the money to be received in my bank account. However, there was nothing.

I noticed them the money had not come. They keep saying they sent the money from their end and it is my bank problem. I checked with my bank about the transaction and the bank confirms there is no payment sent to the account. The bank advised me to ask the casino to provide me with the MT103 document to confirm if the casino sent the money. I asked the admin to provide me with the document. They provided me reference number instead of the MT 103 document. I asked my bank to trace the payment using the reference number they provided, but there is nothing under this number.

Highroller Casino needs to provide me the evidence if the funds of $14000 have ever been sent to my account by providing me the document.

Today is the 27th of December, and I have received $59 out of $14000. All I want is to receive my money fairly.

Please help me resolve this issue.

Thank you

staus Resolved
$14000
Highroller Casino - Highroller casino refuse to verify me for months

Dear AskGamblers Community,


I hope this message finds you well. I am writing to share my frustrating experience with HighRoller Casino and seek guidance or assistance from fellow players who may have faced similar issues.

I have been attempting to verify my account with HighRoller Casino since October 3, 2023, and despite my numerous attempts, the verification process remains incomplete. I want to emphasize that I have diligently followed all the requested steps, providing a selfie, a webcam selfie, my ID, and a bill as part of the verification process.

Here is a summary of my communication with their support team:

Initial Request for Verification (Dec 19, 2023): I received an email from Nicholas at Player Services, requesting my availability after 15:00 Irish time for a call to complete the verification.

Provided Availabilities (Dec 22, 2023): I responded promptly, offering my availability and suggesting a call at 3:00 PM.

Further Attempts to Connect (Dec 22, 2023): Despite my proactive approach, I did not receive the expected call. I sent multiple follow-up emails expressing my urgency and readiness for verification.

No Response (Dec 22-25, 2023): Unfortunately, I have not received any response or acknowledgment from HighRoller Casino, leaving my account unverified and restricting my access to their services.

I am now reaching out to the AskGamblers community to share my frustration and seek advice on how to proceed. I believe that a verified account is crucial for a fair and secure gaming experience, and I am concerned about the lack of communication and support from HighRoller Casino.

If any community members have faced similar issues or have insights on how to escalate this matter, your input would be greatly appreciated.


Thank you for taking the time to read my post, and I look forward to any assistance or advice you can provide.

staus Resolved
€5500

Complaint Statistics

Resolved 8
Avg. Amount $ 4,204
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
6.4/10 29 reviews

Top reviews from our players

High Roller Casino truly lives up to its name. The atmosphere is electric the moment you walk in—bright lights, friendly smiles, and that exciting buzz that makes you want to stay all night. The staff are professional and welcoming, always ready to help or answer any questions.

The gaming floor is spotless and well laid out, with plenty of slot machines and tables for every skill level. The dealers and attendants make you feel comfortable and confident, whether you’re a seasoned player or just trying your luck. The drinks are great, and the food is surprisingly impressive for a casino—fresh, flavorful, and served quickly.

What stood out most was how well-run everything felt. The service is smooth, the payouts are fair, and there’s never a dull moment. High Roller Casino is easily one of the best spots around for a fun, memorable night out. I’ll definitely be coming back!

Deposits are simple and do not once asked for documents to prove anything until it came to withdrawing, it's lucky I even gave them a thumbs up, but deposits are so fast and simple.

Unfair verification upon a larger withdrawal sum. Even when fully verified with screenshots of emails of proof, they verified me still found a reason to ask for more documents when making a larger withdrawal. Scam. Huge lack of communication. Told to ask the chat team for any enquiries and given AI repeat replies. Won't tell me how to contact an actual human. Fail to provide any answers regarding the account and winnings. False accusations. I have made multiple small withdrawals and I have been fully verified for a long time. When I had an actual good win, I tried to take it out and was asked for documents. I then sent them the documents and was sent an email confirming I am verified and was able to withdraw, which I have a copy of. I attempted to withdraw again because I was told I could and then I was locked out of my account and still haven't been given any updates after 3 months of waiting. The chat team are the only one to reply with auto messages of no updates, even though I've more than proved and provided them with everything they have asked for. Scam site! Will easily withdraw small amounts and take deposits and not once ask for any more documents until I make a larger amount withdraw all of a sudden, there's a problem, not a happy consumer

Easy to deposit - lots of options to use.
Selection of games - all the major providers seem to be on there.
Fairly easy to contact support through online chat.

Unfair verification policy.

Beware of HighRoller.com's verification process.

I have played here before, many times. I have deposited with my Debit Mastercard and Interac E-Transfers.

I am fully verified already, couple years ago for BOTH payment options too.

I deposited on this site after not playing there for around a few months via Interac E-transfer. A total of $300 that day. I ran it up to around $2600 and then settled on withdrawing $2000. I put my request in and I was expecting it quickly as all others have come within hours. I was VERY surprised when I got an email saying I needed to verify.

I thought ok no big deal, I'll send in the info again. However, this time they want a bank statement that is in PDF format only. Why is this a problem? Because the bank only generates a statement PDF format once per month. This is NOT common. Asking for screenshots is, but what they want is NOT. All this is doing is purposely making a customer wait in the hopes they play their winnings and lose. I did send in screenshots with this explanation but I am getting back the same canned response about PDF format monthly statement.

I have only encountered this issue of monthly PDF statement only with one other site, Twin.com. It took a few days of pestering employees on linkedIn, email, personal and work phone numbers, employees on social media etc, forums and reddit before they came around. I am prepared to do that again with Highroller.com if I cannot get this resolved.

I have played on 100s of sites. This PDF format only has only been asked for once.

So, beware of playing on HighRoller.com as if you are asked for this, you won't be able to collect your winnings for a while.

If for some reason they come along and resolve this I will update my post.

Hi Daveddmm, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience and frustration you've experienced. We strive to provide the best experience to our players. Please note that our verification procedures, including the request for a PDF bank statement, are in place to comply with regulatory requirements and to protect both our players and the platform. That said, we completely understand how this might feel especially inconvenient. We’d love to look into your case more closely and see how we can help resolve it as quickly as possible. Could you please send us your registered email or contact our support team directly? Thank you again for your patience, we truly value you as a long-time player and hope to get this sorted for you soon. Best regards, HighRollerTeam

user avatar

The casino has a “Quick Deposit” feature that allows you to add funds without leaving your game. This is a great option when you’re in the middle of a hot streak and don’t want to interrupt the action.

While the quick deposit feature is convenient, the casino doesn’t offer a confirmation step before processing the transaction. Also, deposit bonuses don’t always apply when using this method, which is something to be aware of.

Dear JackTn92, Thank you for taking the time to share your feedback regarding our Deposit feature. We truly appreciate your input and have taken your comments on board. We’ll certainly look into ways we can improve this feature, including how deposit confirmations and bonus eligibility are handled, to enhance the overall experience. Please don’t hesitate to reach out if you need any assistance—we’re always happy to help. We wish you the best of luck, and we hope to see you playing with us again soon! Kind regards, Highroller Team

user avatar

I was really impressed with how fast the withdrawals were processed. I requested a payout via crypto, and it was in my wallet within an hour! No unnecessary delays or verification loops like some other sites. It makes the whole experience feel much more trustworthy and hassle-free.

The minimum withdrawal amount for bank transfers is a bit high. If you’re playing casually and don’t want to withdraw large amounts at once, it might be frustrating. Would be great if they lowered the limit so smaller wins could be cashed out more easily.

Hi Ryan_J44, Thank you so much for taking the time to review us. We are glad to see that you have had a positive experience with us. Our team is always striving to provide the best gaming experience to our customers, and we are always trying our best to assist our players in a professional and efficient way. We have taken your feedback onboard and will look at ways to improve our service accordingly. Please do not hesitate to contact us should you require any assistance; we will be more than happy to help. We wish you the best of luck rolling with our casino, and we hope to see you playing with us again soon.

user avatar

I’m really happy with my experience at Highroller Casino. The selection of games is wide-ranging, and the quality of the graphics is excellent. I particularly enjoy the slots, which have some great themes and big jackpots. They also offer a good variety of table games like poker, blackjack, and baccarat. What really impressed me is the customer support; they’re quick to respond and always resolve my issues.

However, one downside is that the mobile app could use some improvement. It works fine most of the time, but I’ve noticed occasional crashes, which can be frustrating when you’re in the middle of a game. I hope they can update the app to improve its stability.

Hi LotharH85 , Thank you so much for taking the time to review us. We are glad to see that you have had a pleasant experience with us. Our team is always striving to provide the best gaming experience to our customers, and reviews like yours help us know we are on the right track. We have taken your feedback onboard and will look at ways to improve our mobile application accordingly. We wish you the best of luck rolling with our casino, and we hope to see you playing with us again soon.

user avatar

HighRoller Casino is a fun place to play! The games are diverse, and I’ve had some luck here, which made the experience even better. The site is easy to navigate, and the bonus features like free spins on deposits are a nice touch.

The only thing I would change is the loading times, which can be a little slow, but that’s a minor issue. Overall, HighRoller Casino has been a great experience, and I’d recommend it to anyone looking for a fun online casino.

Hi Carl93, Thank you so much for taking the time to review us. We are glad to see that your experience with us has been pleasant Our team is always striving to provide the best gaming experience to our customers, and we are always trying our best to assist our players in a professional and efficient way. We have taken your feedback onboard and will look at ways to improve our load times accordingly. Please do not hesitate to contact us should you require any assistance; we will be more than happy to help. We wish you the best of luck rolling with our casino, and we hope to see you playing with us again soon.

user avatar

Poor experience and i recommended everyone to not play in this site.. When you make a deposit they are no asking for anything.. But when you win and try to withdraw then you never get your withdrawal how ever your real player or fake.. I just make deposit and play and accidentally i win a huge amount and when i submit my documents and contact here customer support they said that you have to wait 48 hours to verify your account but today when i open my account thay restrict my account for no reason.. I already said that when i registered in your side i just put some random details and only my first name is randomly type that's why i send my all required documents to verify myself but still no response yet form her customer support... I really disappointed.. I play plenty of casino but this type of froud never happen with me..if you don't want to lose your winning then naver go on this site..

Hi Vishal1236, Thank you for taking the time to review us, we are sorry to hear that you have had a negative experience with us. Please let us point out that as per our Terms and Conditions, the verification process can be applied upon registration, deposit, or withdrawal request. This is linked to our regulator’s guidelines and for this reason, we post it clearly in the Terms and Conditions which we ask our customers to accept upon registration. We do our best to try and get the document verified for our players as soon as possible, however on certain occasions there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested. Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

user avatar

Well what is there to say place looks good professional interface and responsive customer service but there's a lot with this model these days its just standard nothing amazing.

Not much loyalty bonuses deposits arent being rewards piddly amount of free spins , slow withdrawal times , cant pre verify option is not available which is bs tbh , and after ten wagers I can tell you that something is off with the RTP I'm actually going to close the account I'd be careful with this one .

Hi Astaroth, Thank you so much for taking the time to review us. We have taken your feedback onboard, understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Each Game has a different pay-out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.

user avatar

I didn't get my two deposits to my game account. I asked the payment intermediary, according to which the deposits have been successful. It takes a long time for the casino to figure it out. More than a week passed. And still no answer. I don't think I dare to make a third deposit anymore if I don't get them in my game account.

Hi Fero75, Thank you so much for taking the time to review us. We are sorry to hear that you have experienced issues with Deposits with our Casino. We recommend contacting our Customer Support Directly to investigate this matter accordingly. Our team is always striving to provide the best gaming experience to our players, and our Customer Support department always does the best to assist our players in a professional and efficient way.

user avatar

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