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Grand Macao Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Grand Macao Casino Review

  • Good mix of video slots and three-reel slots from Top Game
  • Download and instant-play modes offered
  • 24/7 support via live chat, toll-free phone in the US and France, and email
  • Secured with SSL encryption and a privacy policy
  • Proven fair by independent audits from TST
  • Limited selection of table games
  • Free bonuses not offered to residents of Israel, Jordan, Poland, Romania, Turkey, and Ukraine
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General info & Latest Promos
Website http://www.grandmacaocasino.com
Owner Netad Management Casinos
Casino Promotion

Grand Macao Casino is an online casino that captures the spirit of the Macao gambling scene. It is powered exclusively by the Top Game platform and offers a good assortment of both video and three-reel slots, as well as some table games and video pokers. The casino is available in download or instant-play format, ensuring that players on all types of computers can play. Grand Macao Casino is licensed by the jurisdiction of Curacao and features games in both English and French.

Restricted Countries

Grand Macao Casino does not explicitly restrict any country from playing. However, residents of Israel, Jordan, Poland, Romania, Turkey, and Ukraine are currently prevented from redeeming any no deposit bonuses.


Grand Macao Casino's slot catalog contains an even mix of bonus five-reel video slots and traditional three-reel slots. Although the graphics are not as advanced as those on some other platforms, there are a good variety of games to choose from. Players can dive for riches in Ocean Fantasy, indulge in big wins in Sweets Surprise, or go shootin' in Fandango's 2, among dozens of others.

The table game selection is smaller. Grand Macao Casino features three different types of blackjack (Blackjack, Multi-Hand Blackjack, and Royale Blackjack), two versions of roulette (Electronic Roulette and Roulette Crystal), and Mini Baccarat. No table pokers, dice games, or other table games are currently provided.

The video poker selection at Grand Macao Casino features four of the most popular variants around: Jacks or Better, Deuces Wild, Joker Poker, and Deuces & Joker. The site also features Keno, which offers the potential for big payouts on even the smallest of bets.


Grand Macao Casino makes it easy to get in touch with a customer service representative. Live chat associates are working 24/7 to answer questions and provide help. Players can also contact the support department via toll-free phone if they live in the US or France. Support can be reached by email, too.

Security and Fairness

Players don't have to worry about their sensitive details getting stolen at Grand Macao Casino. All areas of the site that require private data, such as during registration or while banking, are encrypted with SSL technology to make that data impossible for anyone to read. Furthermore, a privacy policy is used to keep third parties from taking personal information from players.

The Top Game platform is routinely audited by TST, which is indicated on the bottom of Grand Macao Casino's website.


Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

  • Software

    Pragmatic Play
  • Deposit Methods

    EcoPayz, MasterCard, Neteller, Ukash, Visa, Skrill
  • Withdrawal Times

    EWallets: 5-7 days

    Bank Transfers: 5-7 days

    Pending Time: 7-10 days

  • Restricted Countries

    • Afghanistan
    • Asia
    • Australia [1]
      • New South Wales
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Estonia
    • Hong Kong
    • Iran
    • Italy
    • Netherlands
    • North Korea
    • Puerto Rico
    • Russia
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Download, Instant Play
  • Manual Flushing

  • Currencies

    Euros, South African Rand, US dollars
  • Languages

    English, French
  • Licences

  • Company

    Netad Management Casinos
  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    Support Phone USA Telephone: +1-855-873-8189

    Support Phone France Telephone: +33 805080625

  • Deposit Limit Tool

  • Wager Limit Tool

  • Loss Limit Tool

  • Time/Session Limit Tool

  • Self-Exclusion Tool

  • Cool Off/Time-Out Tool

  • Reality Check Tool

  • Self-Assessment Test

  • Withdrawal Lock

  • Self-Exclusion Register Participation

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Grand Macao Casino Reviews by Players


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blondie 1533 reviews
Reviewed on December 1, 2014


Grand Macao casino is one of the casinos that very regularly send me spam mails with free chip or deposit offers, even though I haven't even visited their site or haven't signed up. The reason for that is because they are powered by Top Game software, which I am not really a fan of. A few days ago I saw that AskGamblers are offering 10 special thanksgiving bonuses and Grand Macao was one of them. Lately I've spent some time at Top Game powered casinos so I decided to take this offer.

I signed up via flash play and claimed the bonus. The bonus code didn't work for some unknown reason (I've experienced a few similar situations at other Top Game casinos) so I contacted the chat. The chat is on the same page, on the right side, so it is really easy to contact them. Chat replied immediately, offered me some deposit bonus and when I asked about this AG bonus, she said she can add them manually. She acted really nice and supportive.

With 30eur in my account I went to play Beauty Salon game. It is one of the rare games I really enjoy playing. I placed 0.40eur to 1eur bets per spin. I play this game with higher bets, because then I can feel the wins more, and it would be faster to wager it, if I'm lucky. Few of those 1eur bets gave me even 20eur win. I got a few spins free spins features, but mostly they didn't pay anything,because they give you only 5 free spins and almost always half of them are 0 worthy. I got the bonus game twice during the session too. I won 90 coins there, which gave me 4.5eur win. So all the time my balance changed from 10-40 euros. However, playing with 1eur bets and having many dead spins eventually got me bust.

I had a nice time at Grand Macao casino. The live chat was fast and supportive. The instant play worked fine, but I would suggest to other gamblers to not use autoplay option, because it works slowly. (I've experienced that at other Top Game casinos too). 25 autospins, without any feature, spinned for 15 minutes.
LilianInThaHouse 657 reviews
Bosnia and Herzegovina
Reviewed on July 31, 2014


I heard about Grand Macao casino from a friend of mine who told me that they offer a no deposit bonus for new players and that I had to contact live chat support in order to get the bonus. I didn't even need to contact them. They contacted me the very moment I made my account and logged in with my data and their operator gave me a warm welcome. I liked that very much. I took the no deposit bonus with a 35 x bonus wager and a 75 max cash out and their operator offered me a deposit bonus also. I have never played in Top Game software casinos so far. I have to admit that their software works perfectly and the navigation is easy. Overall their software left a very good impression on me. Their software may be perfect but when I looked at their slot games offer they had less than 50 slots total. That was too little for my taste because so far I have played in Microgaming, Playtech or Real Time Gaming casinos that offer a much bigger variety of games.

The first game I choose was Cool Stone Age with 20 paylines and 5 reels. I liked this game very much and it has a very interesting bonus round. Later on I tried a few more games they had to offer here at Grand Macao like Merry Bels, Real Gangsters, Summer Party and so on. I liked their games very much and I think that Top Game isn't far behind in quality compared to the previous software companies I mentioned.

Bravo for Top Game. I lost all of my money eventually but I spend 1 hour enjoying some really good and fun slot games. Still I don’t think that I will make a deposit here because the pending period is 7 - 10 days and for a payout on some e-wallet you have to wait for 7 days.
sencize 193 reviews
Reviewed on July 30, 2014


Grand Macao is the perfect example of online casino that has wrong approach to new costumers.For a very long time my email spam folder was bombarded with promotions from Grand Macao casino.Thing that bothered me most is that i was not even a member of their casino and have no clue how they got my email address. My best guess is that I am registered in some of theirs sister casinos. Just the other day another offer came from them with 20 dollars no deposit bonus which I decided to claim and play a bit just for fun.

Top game software is not one of my favorites but since it was free money I decided to take it. I signed up pretty quickly but when i tried to claim bonus with code provided in email it said that it was a wrong code. I decided to take it up to support and see what they have to say about it. Support answered that they have a bonus for me and started convincing me to take the other deposit bonus. I clearly stated that I want no deposit bonus but they just kept pressuring me to deposit. In my opinion that is wrong way to treat a new costumer because the more you pressure me to deposit the more I suspect that something is wrong with your casino. After around twenty minutes of chatting they finally granted me 20 dollars bonus with 40 x wagering stamp and a x 5 max cash out. After all this hustle I finally opened slot selection and decided to play my bonus on slot Religion of champions Brasil. As you may assume it is a football themed slot with 20 pay lines and pretty poor interface. I made it to 50 dollars with this slot and decided to set my bet to five dollars. That off course brought me to zero in no time but I don't regret it at least I had some fun here.

At the end I thanked support for bonus and off course they again tried to get me to deposit which I declined more than ten times. If their limit for depositing was lower than 21 dollars I actuality would consider depositing but instead I decided to leave this casino. There are much better and safer casinos to invest your money in and Grand Macao will remain my just for fun casino.

My rate is five out of ten stars.
Inactive user
Reviewed on July 3, 2014


Today I received an email to claim a no deposit bonus offer of 15 dollars x 35 wagering requirements from Grand Macao. Software download was immediate. Introduction was fantastic, lady standing next to glittering bridge, at the end of the bridge you can see the tower and black background leaves impression of high style.

As soon as I registered initially 15 dollars was added to my account. Grand Macao casino uses Top Game software and they hold the curacao license. Even though some casinos with curacao license are not safe to play, as I see, Grand Macao is highly rated at AskGamblers and they left a very good impression on me. This casino offers jackpots, roulette, blackjack 21, video slots, classic slots, video poker and if you want, you can pick their 3 new games/ Casino War, Live Baccarat, Weed Whacker. As soon as I logged in, their kind and professional agent asked me which game I prefer and after my answer was slots, she said that I can choose between 35 slots. I felt great, I was hoping to find some really nice games.

Casino is available in download and instant play mode, so its up to you, which one you prefer. I didn't search a lot, because green letters got my attention and it was announcement for 4 new slots / Glorious Rome, Great Reef 25 Lines, Religion of ChampionsBrasil 20 Lines and Sugar Rush Summer Time. I picked Glorious Rome for my first game.

This game looks so nice, it is a 5 reels, 20 paylines game, ancient rome symbols, scatter symbol is the lion. I was switching my bet from 0.2 to 1 dollar. My biggest win was 26 dollars and I received 10 free spins if I clearly remember. I wanted to try another game, and my choice was Religion of Champions Brasil 20 lines, another very nice game. I got 26 dollars at this slot too.Symbols are nice and winnings are moderate. I was betting here to from 0.2 to 2 dollars and I really enjoyed this game. I did not meet the wagering requirements so I can't tell a single word for withdrawal, but what I can tell is , if you decide to sign up with Grand Macao, you won't be disappointed. I will be back to deposit and play Glorious Rome again.

Overall / let me rate their customer service 10 out of 10, and for Grand Macao I give 9 out 10!
katemak 1262 reviews
Reviewed on June 30, 2014


I think it's new Gran Macao casino which is powered by Top Game software. That day and that was few days ago I was searching for something new, well nodeposit bonus or free chip and I came to this casino, which they were giving 30$ free chip when you joined them. I am not so thrilled by Top games casino neither do theirs games, but free chip is free chip. I registered via one banner, sign up insert the code and my 30$ free chip was on my account.

Because I am not so familiar, neither did played their games I choose one game to play and that was Ocean Fantasy. This game has 5 reels and 25 pay lines, so the minimum bet starts from 0.25$.I started with 0.75 $ per spins and started to play. This top game are nice to play after all, but I was playing for a while, didn't change the slot so I carry on playing this game. This game Ocean Fantasy didn't win me anything big, neither helped me to wager the bonus, well I was not even close to wager it, although the wagering was not bad at all, I needed to wager the bonus only X 35 which which I didn't.

So I was playing for 15 minutes maybe and lost all the money in my account, well bonus money. When I was searching about this casino, although it was a free chip, I wanted to know what kind of casino are they, because even if is free chip and they are not nice casino I don't want to waste my time for nothing. But I didnt find nothing bad about them, not 1 complaint. So I guess they are ok casino. I never deposited here, well honestly not my type of slot, which I want to play. Well f you are a fan of Top Games, you might try this free chip.

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