Horrible customer service and Finance department

Hello, Grand Macao Casino keeps making up new reasons to sequestrate my money (891 euros). First there was the so-called "verification process" by the finance department which took about 3 months (!) and is now over, then they told me they couldn't pay me because I had "drastically reduced" my activity at the casino lately (of course I had, why shouldn't I under such conditions ?!), so I played every day for about 2 weeks and after that my latest withdrawal request was denied again without any explanation (and I'm not interested in asking them what their new excuse is, I just want my money back after 5 months of plain nightmare...). Thanks in advance for your help. Kind regards,

GRAND MACAO CASINO Refused payment. I did my play through, I requested a withdrawal and was made to send in my documents over three times. To [email protected] Feb 15 Hi, I have resent everything again for the third time and did not have anything cropped. the ABA routing number and ACH routing numbers are correct so please approve me for my withdrawal. Thank you. After the 4 th time of sending in my documents I was finally approved. [email protected] To me Feb 27 Dear Sherri, Thank you for sending in your faxback verification form along with the supporting documents. You will be pleased to know that your player account has now been approved for withdrawals purposes. To make your request please go to the withdrawal tab in the cashier and enter the requested information. Please note that we use only the information given on your faxback form for transfer of funds. It is your own responsibility to give the correct bank details in the cashier for withdrawal. Please make sure to keep us informed of any changes to your address or bank account to avoid delays with any future payments. If your account details change please inform us about it first and only after the confirmation of new details from us should you make a withdrawal request. If you have any questions you can contact us via email, or you can contact customer support via phone and live chat 24/7. Kind regards, Dan Hawke Finance Department I then was sent the below email stating i could not get my refund for not playing at the casino? I last played at the casino at my time of withdrawal which was feb 7th 2015 (24 days in total) the regulations of the casino is 180 of not playing a far cry from the 24 days I did not play [email protected] To me Today at 9:28 AM Dear Sherri, Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Dan Hawke Finance Department I feel like they are doing everything that they can just to deny me my lousy $200 pay out and are being very dishonest when it comes to fair play & gaming Thank you.

Hello, Here is my story: I have opened account at grand macao casino and deposited 200EUR, then got bonus. I have seen that there's no cashout button so I contacted support and they said that I have to verify my ID first. OK I have sent all docs, waited a week then my account has been BANNED!! and I am sending them e-mails (3 or 4 for now) and they have never reply to any. So generally I have deposited 200EUR and they steal those by locking my account and not answering.

Hello, I have 171 dollars on my account in grand macao. I had to send a lot of documents. Faxback form was confirmed. Than I wanted to do withdraw 171 dollars. Then I waited for confirmation. Request was rejected. So i contacted online support. They sais me: Your account is not checked. You have to wait for checking your account. It can take up 90 days....now it is more than 100 days. Always if i'm asking in online support i got following: your account is not checked for now. I sent us document about it. Every my withdraw is denied and balance is back in my account. If i'm tryiing contact support via mail I will never get answer from Grandmacao. But promotios is spaming my mail every day! Thank you for help.

I have £3000 sitting in my Grand Macao Casino account and they will not release it, they just cancel the withdrawal requests. I had $5000 of which they allowed $500 to be released every 2 weeks until now. They have cancelled my transaction and released nothing without an explanation - which is theft. I have not even received the amount which I deposited with them!

i won 1260 after depositing and completed play through they paid me 500 i played the 260 through now they won't pay me the other 500. i waited the 10 business days for the approval of the other 500 after 15 business days they said my account has to be reviewed for 90 business days and they refuse to pay the other 500

On June 27, 2014 I made a first deposit of $75 and was fortunate enough to be able to withdraw $2000, after several weeks only 500 was sent to me, they said it was the finance dept. decision to sent me increments of 500 and I have to request the withdrawal for each increment and the processing time is the same for each request, after all this the final 500 was denied 3 times without a reason given, it is now once again back in my playable balance because AGAIN it was denied. This was all won fair and square if it wasn't then the other 1500 would have been denied also. I'm a daily gamer and have never had so many problems with a casino. All I want is to withdraw the final 500 without anymore problems or denials. Thank you for your help in this matter.