GRAND MACAO CASINO Refused payment. I did my play through, I requested a withdrawal and was made to send in my documents over three times.
To faxbac[email protected]randmacaocasino.com Feb 15
Hi, I have resent everything again for the third time and did not have anything cropped. the ABA routing number and ACH routing numbers are correct so please approve me for my withdrawal.
After the 4 th time of sending in my documents I was finally approved.
To me Feb 27
Thank you for sending in your faxback verification form along with the supporting documents.
You will be pleased to know that your player account has now been approved for withdrawals purposes.
To make your request please go to the withdrawal tab in the cashier and enter the requested information.
Please note that we use only the information given on your faxback form for transfer of funds. It is your own responsibility to give the correct bank details in the cashier for withdrawal.
Please make sure to keep us informed of any changes to your address or bank account to avoid delays with any future payments.
If your account details change please inform us about it first and only after the confirmation of new details from us should you make a withdrawal request.
If you have any questions you can contact us via email, or you can contact customer support via phone and live chat 24/7.
I then was sent the below email stating i could not get my refund for not playing at the casino? I last played at the casino at my time of withdrawal which was feb 7th 2015 (24 days in total) the regulations of the casino is 180 of not playing a far cry from the 24 days I did not play
To me Today at 9:28 AM
Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.
In order to withdraw further winnings you should play more in our casino.
We apologize for the inconvenience.
In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.
I feel like they are doing everything that they can just to deny me my lousy $200 pay out and are being very dishonest when it comes to fair play & gaming