Grand Fortune Casino

Used to be my favorite casino. Now I’m worried I’ll be waiting forever on my $2500, minus 92$. It’s going on 3 weeks although I been sore over by manager on the 12th I was told diff things.

All of the above, hopefully I get paid soon in time for Christmas could really use the money. it sounds like another 10-15 days after managers approval. Which is weird because I was told Bitcoin withdrawal is supposed to be faster.

Decent looking casino, offered variety bonuses. Slots seemed to have good payback % though not much good if you dont get your money. Luckily my issue was with terms not being accessible upon redeeming.

Used free chip bonus $35, won little over $1300 but min/max cash out was $100 with 30x playthrough. While I'm completing playthrough auto-spinning it auto deducts about $900 without warning so 2 spins later I'm below min/max cash out. CS not remotely helpful and I would NEVER deposit money there ever again. Plenty of legitimate online casinos still never makes much sense to me why some these places conduct themselves so poorly. Stay Away!

Just in case people are not seeing the yellow warning, I want to make sure no one lost their money with them. So my positive point is...I am happy that this forum help people to not loose their money with then.

Fraud, Scam, fake license. When I start to play online, I play and win many time on this casino and also to their fraudulent sister Casino Raging Bull. I run after my money for 6 months, and discover at then end that they operate with no licence.

I won t tell you to be carefully playing there. I am telling you to not play there at all!

Games are fun, and odds of winning are good. Graphics are really good and they add new games fairly often.

Payout is unbelievably slow. Even though I had previously sent all requested verification and had it accepted, I'm going on 3 weeks waiting on a withdrawal. Word to the wise, request a cash out that includes the amount of your bonus, because even if you leave enough in your account to cover it, they will still deduct the amount from your withdrawal. I requested a withdrawal of $800 from a total of $1300+, leaving well over $500 in my account, whiich was more than enough to cover my $300 in bonus money, but of course in the 3 weeks I've been waiting, I've played and lost that money. Support tells me my withdrawal less $300 is approved and will be processed 'soon'. Make sure you play every deposit plus bonus down to zero before you add more money, too. Also, since I've requested a withdrawal and after playing the remaining balance down to zero, I've been unable to get into the software, no matter how I try. Maybe when and if they ever actually pay me, I'll be able to get back in.

Good slots, but the site feels very '' old ''. Should make it look better or something.

I got a free chip on my email but just because I am from Sweden, the chip doesn't count even though I've wagered all the money and everything. Very good job to send me a free chip and then deny me my payment because apparently, its not possible for swedish players to withdraw. 2 stars is the only I can give for their slots but that's straight up stupid to send me a free chip and then tell me that I can't withdraw the money after I've wagered everything.

The casino and others within the Virtual Group have improved dramatically in regards to customer service and availability to respond to customers. They have exceptional bonuses and the RTG games are the best in the industry in my opinion.

I've read a lot of negative comments and they were mostly deserved - especially when communications broke down, From experience; they are not out to screw anyone over. Ultimately they will pay, but there are many areas that get involved and not enough staff to follow through causing extensive delays. If you do not have patience you need to play elsewhere. Payment delays make us wary to trust. Things have improved tho and let's hope they catch up, because they appear to be trying to turn things around, so credit needs to be given where deserved!!!

Nothing what so ever, they are down right fraudsters who should be closed down

What ever you do people do not play at raging bull, there games are a disgrace to the gaming fraternity so unfair, but they say they are checked if so the company checking them should be charged with fraud as well.

I initially gave it 2 stars but then I thought it was a little unfair so I upgraded to 3. The site itself is good lots of variety of games, doesn't drink your money like a lot of sites do. However!!!

I wish I'd found this site a while ago and maybe it would have saved me from the agonising process that is their withdrawal system.

First withdrawal was rejected as I hadn't verified the account, that's ok, that's understandable, (although most sites I go on will leave it 'pending' until they have approved your documents).
I then resubmitted it after receiving the email that my account had been verified. On the banking help pages it states 5-10 working days for Wire transfer (the only option available!!! Are we back in the 1960's???).
It has now been 14 working days since I requested it, 9 working days since it was approved still no sign of the money. I went on Live Help (clearly false advertising!!) No help whatsoever. Apparently they can see it was approved on 0-/0-/17 and it is in process and it will be sent to the processing team soon!
Seriously 9 working days since approval and its not even got to the 'processors yet'!!! How big are their offices? They could have posted it a dollar at a time and it would have been here quicker!

So that said, if you want a site that you can make your money stretch a little further they always have good bonus offers on and decent games to enjoy it on. Just be careful not to actually win any money because your enjoyment will be short lived.

The games are great and especially like to play tournament slots which I have been doing almost daily for 2 years now.

Very very slow when it comes to paying you any winnings. I applied for some of my winning a while back and saw on my acct that the 400 dollar request was approve in early May and payment was sent overnite express. I guess that someone over at the Grand Fortune needs to tell me what they mean by overnite express since its been over 2 weeks now. Here is a copy of my withdrawal request and approval;05/11/2017 08:39 AM Overnight Express Withdrawal Approved! -$400.00
05/11/2017 08:03 AM Overnight Express Withdrawal Requested -$400.00

Grand Fortune Casino are cheaters!
I have won $100- from free bonus money. First they told me to wager to make them cash and now they won't give me that money!

Hear the question and answer:
Me: I know about the wagering. But I want to know which % I already have completed. Is there no possibility to know that?

But I read when I have completed the wagering it is possible to withdraw max. 100.- is it possible or not?

Supporter: The approximate percentage would be above 60%. Once you have met your wagering requirement you will then be able to withdraw your bonus. The maximum cashout amount is $100.

Me: Hi, now my account change from Bonusmoney 145.- to 💰Cash 100.- :).
But the site withdraw is blank.
Can u please help me withdraw the money that I won? I have play so long Time to make them cash! So please help me.

Supporter: Unfortunately your withdrawal will be forfeited because free money is not
available for players from your jurisdiction due to licensing restraints.

You need to make three successful deposits at Grand Fortune Casino in order
to qualify for withdrawing winnings from a free bonus.

However you can make a deposit and play with your own money which will not
be tied to any wagering requirements or maximum cashout amount.

So I have to make 3 deposits to get the 100. but when I make the deposits I will loose them or when I win, they will say one more time something else!

Courteous VIP managers and associates, Games seem fair in potential to win.

Payouts are like pulling teeth..been waiting over 1 month now and I'm considered to be a VIP. Get the proper backing to operate as efficiently as Grande Vegas and I'll be happy to give a better rating which will lead to obtaining more players.

Really good bonus' and enjoy the casino games they have to offer.

Very poor customer service from certain people (ending chat before we had finished talking). Also tried withdrawing a week ago, been on live chat about 4 times since then ask for the status of the withdraw to be told today its going to take up to another 2-3 weeks... When theres so many online casinos it's hard to find a reason to return to this specific one.

The last 2 times I played at Grand fortune the play time improved so I hope this means the problem has been addressed. The games are fun but not if your money gets ate up so fast you only get to play a few mins, so I was pleased when the last 2 deposits allowed me to actually play longer then 10 mins. I will post another review if it stays this way.

Still only one withdraw method that has a fee attached with it. They need to put other withdraw options.

I appreciate the fact that the bonus was cashable.

I tested this casino usd and euro.

During my first deposit and regardless exploirées machines, they gave all regularly.

Thereafter their system was less generous, very little redistribution.

There are often technical problems, some staff appear a little touchy.

I also blame the very low jackpots unlike other competitors RTG casinos.

Conclusion: Difficult to get out long-term winner in this casino and technical problems should be solved permanently.

Like the RTG games but Play through is very low amounts on deposits with bonus or just cash deposits and this happens every time I deposit which has been many. Not sure why this is the case seems very odd to me.

Low Play through is constant on over 40 deposits in a row gives very little play for the money.

I am pleased to meet you all. I am the Casino Rep for Grand Fortune Casino and will be reviewing and assisting where necessary. I see that the current posts range from players experiencing game/connection related issues to players with withdrawal disputes and then potential bad rep queries flowing over from other sites.

I can assure you that the Casino has no reason to cheat players out of legit wins or purposefully alter the players game play abilities. At the end of the day we have the players best interests at heart. Without the players, we might as well shut our doors.

When it comes to connection or spinning reels. My support guys have a few checks which they do. They look at the activity in the casino lobby and see whether other players are experiencing the same technical issues, they also test the software themselves to see whether they are able to replicate the issue. In the event of more than one player experiencing the same problem, the agents will then log a technical ticket with our software development team and ask for their assistance etc.

@ sanbhardwaj - please wold you be so kind to furnish me with your username?
With regards to your query, if for some reason your withdrawal was rejected, I can assure you that your verification deposit would have been returned back to you.

I look forward to hearing back from you!

Best Regards
Jason

Please feel free to contact my support desk with any queries. support at grandfortunecasino.com

I opened an account on the casino euros and I took advantage of a 400 % coupon; we know only technical concerns (marigolds) on this casino, rollers which turn(shoot) and do not stop or disconnection(logout) inconvenient. Machines are not generous, the small jackpot, what is an indication as for the attendance(company) of the casino.

The customer service may and not commercial when you we complain about the malfunction of the casino, for example for any answer as regards a dysfunction, answers you to disconnect completely and to cut your PC and that so you will not have concerns(marigolds) anymore.

There is better RTG casino without this kind(genre) of problem expressed above. Their software is of very bad quality and knows repeated dysfunctions.

Please help me to get my money back from these thugs. Grand Fortune casino is a fraud team.

won $100 with this casino by non deposit bonus and they said congratulations on my winning. After that they proposed me to deposit $21 by Neteller to withdraw $121 by Neteller as they charge $45 for wire transfer!

After I deposited $21 by Neteller they said I violated t & c's and won't pay me $100 and they also robbed me off my deposited $21.

Please stay away from these thugs and complain to police & law enforcement to ban them.

I have now played at both Grand Fortune and Raging Bull for a month and won a couple small wins which seeing the complaint posted on AskGamblers. Scared me into thinking I wouldn't be able to withdraw so played it down. After talking to the manager he assured me that my withdraws would be honored and that the person who filed a dispute was banned for good reason. I assumed that since Uptown Aces has tried very hard to get me banned. That no withdraw I calmed would be honored which is not true the manager took the time to check into my dispute with Uptown and said he finds no wrong in what I did and he will not fallow suite with Uptown and Liberty Slots and any win I have will be paid.

So my impression of both Raging Bull and Grand Fortune is they are fair and take all matters into consideration my not having a withdraw yet is my own fault for thinking it would be denied when it wouldn't have been.

The staff is very nice and they run RTG software which I'm a fan of when it is working right and at Grand and Raging it works right if you want a fair and honest casino. Join ether Raging or Grand I joined both but can't deposit as much into both. They both have good bonus for new players and give birthday and CB for money lost during the week.

I agree with the others about the $45.00 fee to withdraw but I've seen other casino's charge allot more so all n all its not real bad I do also hope they get other withdraw methods in place soon.

Grand Fortune is a casino I joined just recently. Somehow I managed to miss this casino in my everlasting search for RTG no deposit bonuses.

I found a promo on some affiliate site for 25$ free in this casino so I decided to take it and try my luck. When I went to the webpage to download the software I was surprised that I was also offered to play in euros instead of the standard dollar currency. I chose to play in euros and made an account. When I tried to redeem the coupon it was unavailable for me so I had to contact live chat support. The operator was instant and kind. He informed me that the bonus was expired. I asked for some other free promo and he was kind enough to add 35 euros free on my balance.

his reminded me of the no deposit bonus at InetBet casino. The max cashout here was 100 euros and I had a wager of 1750. A very descent offer for a no deposit bonus. Anyway I started playing Count Spectacular as always and got a few descent bonus rounds. I managed to get my balance to 60 euros. When I dropped to 50 I moved on to Aztec Treasure. Here I played 50 spins on a minimum bet and then raised my bet to 0.60. I had a few descent 5 of a kind wins and a good bonus round. My balance was at 80 euros so I decided to raise my bet to 1 euro. I played my balance down to 40 when I got a bonus round which set me back to a high 90 euros balance. I was in doubt whether to change the game or continue playing, but I decided to continue playing on a 1 euro bet. I had some descent wins but eventually lost all of my balance.

Anyway I had fun here but I don’t like the 5-7 days pending period this casino has. If they lower it maybe I will make a deposit and play here.

I play slots and have played at Grand Fortune recently having deposited a few times. I had two small wins, one off a cash back from a deposit and the other from a free chip. I requested payouts for both and received the money in two days and one may have been even faster-I just don't recall.

That is very good for me (in the US). I usually only play one particular slot and have been getting some very good game play. There are various bonuses including some with hundreds of free spins. Yes, that means a big play-through but if the game play cooperates, anything is possible; and sometimes that's how I want to play.

Just one deposit option and one withdrawal option that has fees. It won't stop me from playing there but I want better options.

A few weeks ago I was invited to their casino to play via a special promotion site. They offered 60 dollar to play without a deposit. They name was familiar from me but at first I didn’t know exactly why. Then I started to remember, I saw many open complaint about them were the players had troubles with their payments and bonuses. I realized this is not a safe place to play but I wanted to check how works their casino.

I followed the promo link and downloaded the casino. They use the usually real time gaming software with some modifications on the design. I signed up and after I logged in I was successfully redeemed my bonus coupon. The promotion money has high wagering requirement and the maximum cash out was 100 dollar but if I win from it and want to get the money I have to make a minimum deposit before I can withdraw it.

I started to play with the gGlden lotus video slot with 1 dollar bets. This slot usually gives nice amounts for me but this time only take the half of my money and didn’t give me anything. I decided to try more slot so I opened the hairway to heaven. I played with the minimum bet but the spins and the extra feature guarantee takes my money soon. When I lost all of my money I started the feature guarantee and get the free spin.I collected 32 dollar from it but I lost it again. I didn’t get the feature again so I left this casino. I don’t know how they work but when I saw those complaints from many users I think they don’t like to play. I never will deposit here.

I saw this casino on one other forum that they were giving away 25$ just to sign up at theirs casino.So as I am a no deposit hunter haha, well why first not try and when they are giving free chip why not.

So yes I did download the casino registered enter the coupon code which gave me 25$ free chip to play and yes the wagering is pretty high but since the no deposit is involved I don't mind.But firstly just from curiosity i wanted to find out something about them,but since they were new I didn't managed to find anything.

As a first game i choose to play Count Spectacular slot, which I am very familiar with, because I had good winnings on that game even once I wagered another no deposit bonus, so yes whenever I play in RTG casinos that game is first or second I play.
Although that Count Dracula and I had good time few times, this time he failed me, well can except to win on the same game each time we play. So from those 25$ my balance went to 12$ so I needed to change the slot which I did.

The next game I like to play here is Bulls and Bears, although even this game didn't win me nothing. So after 20 minutes of play I ended with nothing at my account.

So recently when I was searching for something else on the net I found I found 2 complaints 1 here at AskGamblers and one at Casino Meister which I trust these both sites, so no I didn't make any deposit here since then and I wont, well except till I hear something good from them, that someone cashout there.

Good Luck!