Grand Fortune Casino Complaints

It says my redemption failed and said I had fraudulant play. I believe I entered all the right information for the redemption but have no way to check it. The amount was $835 and some change. I dont know what I did wrong if anything and dont know where to go from here thank you. I also called contact number and says not in service.

Hello Askgamblers,

I did a withdrawal request from Grand Fortune casino on Oct 19, 2023 for $2076. It was a wire withdraw because bitcoin was not available. I sent payment details same day. The next day I got email from finance agent Polina asking about if I wanted to keep my bitcoin withdrawal method or continue with wire withdrawal. I could just send my current bitcoin address. I sent my current bitcoin address. I can show emails too.

I have been waiting. Sent all verification. Still waiting 6 months and nothing. Can you help me Askgamblers?

I have also been unable to log in to the Grand Fortune casino site for quite a while. I do notice there is a current similar complaint going on this site (https://www.askgamblers.com/casino-complaints/grand-fortune-casino-grand-fortune-is-offline). I had been hoping the site comes back but at this point I have lost a little confidence in that happening. I currently have around $11,800 in pending bitcoin withdrawals spread across 5 requests. Can you please help me contact this casino and collect my winnings?

I am owed $2300 but can no longer access the Grand Fortune Casino website with an error "this site can't be reached". This has been going on for a few weeks now and therefore I have no way to contact them or submit a request for withdrawal. Getting concerned that my money is lost. No response as well to email communication for the withdrawal. Withdrawal was initially submitted in October 2023.

I cannot login or even gain access to any url that works for Grand Fortune casino and I have a $2500 pending withdrawal from January 15, 2023 and an active balance of approximately $2300 for a total of $4800. The url I was using was https://us.grandfortunecasino.com/

I know they are sister casino to Raging Bull and others from https://www.playersrewardscard.com/

Please help me get a working url and retrieve my money.

Grand Fortune has not paid my balance in 2 years. In 2021 I submitted a withdrawal that was canceled without explanation this last month. They aren’t answering my chat submissions and aren’t replying to my emails. I am owed $5,000 and I would like to be paid in bitcoin.

I would have liked to have resolved this with chat or through management. I don’t think I did anything wrong. I have been waiting patiently for 2 years.

Grand Fortune casino owes me $5000 for many months. I first did two withdrawals of $2500 each at the end of June and these were declined on July 5. The withdrawals were then re requested on July 22 and the chat operator assured me all boxes were checked and I was good to go. I have not heard anything from them since. Additionally, these were requested as checks because after the delays the bitcoin withdrawal method was not available. I would very much prefer to receive the payments in bitcoin but the check will suffice if not. I can provide my bitcoin address if desired and it has already been submitted to the casino in case they can send via that method.

Thank you for help with these payments.

Hey @AskGamblers I need your help again.

On July 25th I joined The Grand Fortune Casino and was given a free chip bonus. I finished the wager requirements and after the extra funds were removed I was left with the max cash-out amount of 100$. I put in my withdrawal request the same day and 3 days later on the 28th it was denied because I didn’t have an active Bitcoin account; in other words, I needed to make a Bitcoin deposit first, or otherwise I would have to make the withdrawal request a bank wire.

So I talked to one of the agents and ran it all by him to make sure I understood correctly and was given the green light. I made a Bitcoin deposit of 21$ to play with and put in my coin draw Bitcoin withdrawal request for the 100$ on July 29th.

The casino's terms and conditions, states that all withdrawal will be reviewed and processed within 7 business days, and the payout be made within 7-10 business days.

I contacted the casino on the 8th of August to check the status and was briefly told there would be an escalation filed and to check back after 24 to 48 hours. I waited 3 days and contacted them on Aug 11 there was no update whatsoever, I was just told again that they’re gonna file an escalation and to check back after 24 to 48 hours. I waited again for 3 days and contacted them today on Aug 14th and was told I needed an alternative payment method, then the agent asked me for the bank information and included a bunch of required features the bank account needed for the wire.

I thought that was very strange considering the previous agent requested and verified my Bitcoin address in the conversation 3 days prior. Also, the agent couldn’t give me a reason for the request. I thought it was all kind of shady considering it wasn’t his department as he mentioned and that the withdrawal still needed to be approved by the casino before it could even be handled by the withdrawal/payout department.

I expressed my suspicion to the agent about the process and questioned why they couldn’t just approve the withdrawal first so that the payout department could just contact me if there was problems. After that, it just felt like he was stalling and giving me the run around to avoid processing the withdrawal idk maybe in hopes that I’d just forget or give up. He ended the chat by basically telling me either send the bank wire info or keep waiting and filed another “escalation”.

Luckily I emailed myself the transcript of the chat just before he deleted it cause I was unable to download it. Idk if he was trying to cover up my request or so they’re just wouldn’t be any proof of his sketchy request for my bank information. I’m not sure but I just want my withdrawal processed and approved so I could get my payout, and can you please help @AskGamblers

In May 2023 I played here and won 1250 Euro.

5/28/2023 11:48:34 AM I have requested a payout which has still not been paid. After waiting and contacting the company multiple times the payment was not made.

I have spent more time in the chat with people who seem to not want to help me. I just want my payment.

Please help me.

I asked for payment of my winnings of September 8th 2021 of $2500 fully expecting to be paid promptly.

I was informed that my documents needed updating in September 2021 and had my requests denied I promptly sent overall information and re-requested my winnings as told to by customer support.

I was very disappointed to see that instead of receiving payment my winnings were returned to my account on 6th October 2021.

I have 3 requests that date back as follows

• $2500 13/11/2022
• $2500 23/12/2022
• $2500 24/01/2022

After numerous messages on chat telling me that my requests have been escalated, to reconfirm my wire details, utility bills, etc., instead of receiving my winnings, I had my withdrawals denied once again on 14 July 2022.

I contacted chat to ask about my withdrawals and was told it would escalate just like it has been for the last year.

Can you please help me with this?

I am submitting this complaint in regard to a $2,500 withdrawal requested on January 11th. I had a number of follow-ups with customer service via live chat, as well as an email correspondence in which I was assured that an approval would be coming soon. Unfortunately, my withdrawal request is still stuck in pending and I believe I have exhausted all efforts to push it to approval. In addition, I decided to withdraw the remaining $1,512.75 balance a little over a week ago, in hopes it would trigger some movement - but, no such luck. If possible, I would like to receive the entire $4,000 that is owed. Please get back to me at your earliest convenience.

Hi Tawni,

I am still waiting on a 2500 payment from the withdrawal on Dec 17, 2021.

Can you please look into it for me?

Have been contacting live support and they keep telling me it will be processed soon, but didn't receive anything.

Hoping Tawni could help me look into it and help me with the delay on payment to my bitcoin wallet.

Thank you so much in advance!

Currently have a delay pending withdrawal of $10000 at Grand Fortune Casino for 1 month, contacted support earlier and was told the withdrawal will be speed up but still so far have not receive any update after a long time.

Hoping Tawni could help me look into it and help me with the delay on payment to my bitcoin wallet.

Thank you.

In August 2021 I played with Bonus us money. That payment request for 181.60 sat in the payment queue. I played again with just cash and won 1030.00. Requested that withdrawal on 9/23. After waiting and contacting the company multiple times I was told to cancel and request the funds. I did that and now we are In November. Still sitting in my queue. No movement on the payment. I was told to send wire instructions. Did that. Then told to send check instructions. Did that. Verified my account again. Did That. I have spent more time in the chat with people who seem to not want to help me. I just want my payment. Please help me

$2500 withdrawals from 10/17/21 and 10/23/21 have not been paid out or approved yet. Please add this to your list to push them forward so they can be resolved. Thanks again for the help. You're very professional and easy to work with on here. I look forward to hearing an update. Thanks!

On 7/11/21 I made two withdrawals requests submitted, all required documents, the correct departments and all documents were updated on my account except from the payout team regarding bank info, even though they sent me a ref# the same day I sent it to them.

On 7/22/21 I live chatted with a casino host that told me to submit it again which I did with the same ref# with no response. I followed up on 8/2/21 and was told again to do the same thing again which I did. Still no response.

I followed up again on 8/5/21 was told the same thing again which again I sent with the same ref# still no response.

It's now been over a month and have sent my bank info 4 times with no response and my two withdrawal requests still have not been approved.

I made a withdrawal request on the 27th of June in the amount of 353 then another on the 28th of June in the amount of 474. I talked to the chat representatives many times and it has been escalated but nothing got resolved. It’s been over a month now so I would greatly appreciate some help with this matter.

I submitted 4 withdrawals totalling $10000 about a month ago and after 2 weeks, $5000 was removed from pending back to my balance. Grand Fortune said they had not received my various i.d. and bank details. I know this is just a ploy to delay payment, but re sent the info again which someone called Travis verified. The same thing happened last night, and I have sent my details now for the third time. I spent 2500 whilst waiting (which is the whole point of them stalling things) and I am now waiting for $7500. Two of the current pending payments will show 23rd July, and one will show 15th July. The original dates for these withdrawals is for over one month ago, but I had to re present the withdrawal requests. Please can you help because I fear that the same thing will happen again in about 2 weeks?

Michael < surname removed >

On 4/5/21, I won a progressive jackpot and made two Bitcoin withdrawal requests for $2,500 each at Grand Fortune Casino. My documents are up to date and have been approved. I have sent many emails over the last three months to the casino support center requesting a bitcoin withdrawal and to my host Michael <surname removed>. What I get in return is an automated response email that said “quote” Thank you for contacting Casino Support Center. Your request has been received; case # 9760005.A member of our Payout Team will be in contact within 3 business days to confirm receipt. End quote, but the payout team doesn’t get in contact with me and I haven’t heard from my host Michael Ruth since Sat may 8, 2021. I have attached the emails that I have sent to them and the response’s that I got from them.

Casinos website their rules and regulations state the following:

1. All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.

2. All withdrawal requests will be reviewed within 7 business days from the date of request.

3. A maximum of $2,500 will be approved per pay period.

4. Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s).

I think that I have been more than patient with them, It has been over 3 months since I submitted my initial withdrawal request totaling $5,000 and I have received only one payment of $1210. The remaining balance due me is still pending approval. Every time I call, I’m told it will be escalated. These escalations are obviously not working on getting my withdrawal paid. It seems to me that the casino just doesn’t want to pay out on random jackpot winners.

Here’s is a short summary of the attached chat transcripts with Grand Fortune Casino:

4/24/21 Mick <surname removed> –Will escalate withdrawal request

4/27/21 Freya <surname removed> – will make a follow up on withdrawal

5/15/21 Elisse <surname removed> – Sent follow-up on remaining balance.

5/19/21 Ryan <surname removed> – the last escalation was not handled Ryan had it escalated again

5/26/21 June <surname removed> - Nothing to worry about I will personally escalate this to our relevant department so that we can send to your bitcoin as soon as possible.

6/1/21 Nana <surname removed> – Will forward the withdrawal request for remaining balance to be prioritized.

6/10/21 Caressa <surname removed> - Will escalate remaining pending withdrawal

6/17/21 Zac<surname removed>– Bitcoin address needs to be updated.

6/24/21 Xander<surname removed> - he’s going to forward it to the relevant team and told me to check back in 24 hours

6/25/21 tabby <surname removed> - told me that it is under review

Your help in this matter would be greatly appreciated.

Thank you,

Scott Erich <surname removed>