AskGamblers Quick Overview
Editor’s View
Golden Star Casino offers its players a wide range of video slots and live casino games. The casino also provides crypto games to members who prefer to use this payment option. With thousands of games at their disposal, tournaments, and a chance to win the casino’s exclusive jackpots, players are guaranteed tons of fun.
Overall, the casino is user-friendly and intuitive. You can simply find your favourite titles, change the language on the website, contact the live chat support, deposit and withdraw money.
- Live chat open 24/7
- High number of payment methods available
- Different responsible gambling tools available
- Drawn-out verification process
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
Golden Star Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Golden Star Casino
Golden Star Casino is an online casino with gambling licences from the government of Curacao and the Estonian Tax and Customs Board. The casino was established in 2012 as a brand of Dama N.V.
When you land on the page, you can pick your language. You must enter personal information to register, but the process is quick. Players who prefer mobile casinos can download the app directly from the website and enjoy their favourite games regardless of location.
Make sure to check the casino rating of Golden Star Casino before you start playing. We’ve created this detailed review to help you learn all about payments, games, customer service and the casino’s commitment to responsible gambling so you know what to expect before you sign in and deposit your money.
At the time of writing, the casino offers a welcome bonus of 100% up to €1,000 and 300 Free Spins. The operator has the right to change its welcome package at any time, and before you claim it, we suggest you read the bonus terms and conditions.
Enjoy top-rated slots such as Big Wild Buffalo or Sun of Egypt 3. We’re sure you’ll find something, whether it’s a drops & wins, progressive jackpot or bonus buy slot – Golden Star Casino has it all. Their selection of table games and live casino games is also admirable. Add tournaments to the mix, and you have lots to do each time you log in.
We love Golden Star Casino’s responsible gambling tools, the choice of payment methods and the customer support that’s easily accessible and responsive. Overall, Golden Star Casino is a solid hub for players, but share your review when you check it out.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Golden Star Casino
Payments are easily accessible from your side menu. On the page, you can check some basic information about payments.
Players at Golden Star Casino can choose from a multitude of payment options, including credit and debit cards and various e-wallets. The online gambling site is also a cryptocurrency casino, allowing players to deposit and withdraw Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, XRP, and Tether.
Remember that not all payment methods may be available to you, depending on the country you're from. For some options, the operator may charge a processing fee of 2.5% upon deposits or withdrawals.
Golden Star Casino withdrawals are fast, especially for e-wallets, taking no longer than an hour, with a minimum withdrawal of €25 (Neteller, Skirll); the rest of the withdrawal minimums vary depending on the withdrawal service.
The maximum withdrawal at Golden Star is capped at €5,000 per transaction. Daily and weekly limits are set to €10,000 and €20,000; on a monthly basis, you will be allowed to withdraw up to €60,000.
Naturally, the casino reserves the right to check your identity upon putting in your first withdrawal request.
Games at Golden Star Casino
Golden Star Casino has over 4,000 games at their disposal. Most of these are online slots, which are grouped in different categories. You can sort out games by providers or look for your favourite releases by typing them in the search bar.
The casino has a wide selection of table and live casino games. Whether you enjoy playing poker, baccarat, blackjack or roulette with or without a real-life dealer, you can. Evolution and Pragmatic Play Live are at the helm of the live casino game lobby and you know what that means – the choice of best live casino titles is at your fingertips.
Keep an eye on the Tournament page as the casino often organises competitions where you can win generous prizes.
Unique to Golden Star Casino is a system of in-house jackpots for players who want the best gambling experience. The casino awards a progressive jackpot to a random player. To become eligible, all you have to do is place at least €1 in bets and you might be the next winner.
Golden Star Casino’s Commitment to Responsible Gambling
Golden Star Casino introduces different features to help players who may struggle to control their spending. Within your account, you can set different limits for a day, a week or a month. These include the deposit, loss and wager limit.
There’s also a session limit that can help you keep track of the time spent gambling. When you hit the limit, you will automatically log out of your account.
The casino allows you to cool off and self-exclude. Both measures prevent you from depositing money to the casino and gambling, except that with a cooling-off limit, you can still log in and withdraw the remaining funds from your account. Self-exclusion completely prevents you from accessing the casino or receiving any promotional offers.
- +442038076569
Customer Support at Golden Star Casino
The casino has reliable customer service, which you can contact via email or live chat. In the footer, the Support button leads you to the page to send an email. However, we advise you to use the live chat available 24/7.
To activate the live chat, enter your name and email address. The chat is available in English, Russian, and German. You’ll be connected to the bot, but you can always request to be transferred to an agent.
We were able to contact the casino representatives in seconds. They were responsive and eager to help, answering all of our questions.
Complaints
Read the complaints other players have left for Golden Star Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
This can not be to confiscate winnings! And we do not change the rules of the rules!!! Provide proof that we have deceived you! Best Regards, GOLDEN STAR Casino team
24 hours wait time for bitcoin withdrawals. Customer support is unhelpful, rude and offensive. Bonus's are not added automatically and when you contact support they get mad and refuse to add bonus they advertise. No max bet protection. They don't update players about new casino rules so they can confiscate your winnings. No customer appreciation.
Dear BITLORD This can not be to confiscate winnings! And we do not change the rules of the rules!!! Provide proof that we have deceived you! Best Regards, GOLDEN STAR Casino team
Rude customer service. Golden star does not care about their players. Max bet while betting with bonus is 0.002 btc. They change terms without letting their players know. They confiscate winnings for no reason!
Dear SLOTM This can not be to confiscate winnings! And we do not change the rules of the rules Best Regards, GOLDEN STAR Casino team
Good choise of game. Good interface and fast deposit .
I never had any welcome bonus even after entering the code and the customer service never wanted to know and did not even want to credit me some freespins in dedo magement, never again I was playing on this casino.
Dear SPLITTER77 Write to our Sapport and they will be able to help you. All players who make a deposit receive a deposit bonus Best Regards, GOLDEN STAR Casino team
Sometime back in 2016, this Golden Star Casino was offering 20 no-deposit free spins for all new players. Seeing that offer, I quickly signed up without hesitation, but only after I made sure that I wasn't restricted from registering. Having done the registration form, I then got my email validated and also completed my profile details. Then I asked for my free spins from the Live Chat host, which I got without any hassles at all. However, the free spins were for the game Starburst, which I have hardly made any wins from, so I wasn't really excited about it, but being free spins, I wasn't about to be stupid not to accept it either, hehehe.
Well, nothing exciting happened for me, really. That Starburst game wasn't bursting any wins for me, only bursting out in laughter seeing me not getting any wins, I think, hahaha. Despite being unsatisfied with those blardy stars, I was still looking for some fun then, so I decided to make my first deposit and claim those deposit free spins too. Was it 25 free spins or 50 of them, I cannot remember, but after making that deposit, I had to activate the free spins from within my account, and found out that the free spins were given on Starburst yet again. Argh! I thought I could choose 1 of the other 3 allowed games, but I couldn't, and I didn't even bothered to ask from their Live Chat service if those free spins could be swapped for another game. Needless to say, those free spins went bust again, without getting any decent wins at all for me to carry on playing.
My deposit and bonus money was spent on BetSoft's game Fruit Zen, a clone of Starburst, but playing with fruit symbols instead of stars and gems. I was liking more of Fruit Zen at that time, because I had managed to make a few good wins from the game, as opposed to none from Starburst, but on that particular day, luck wasn't with me, Fruit Zen played very badly, just as badly as Starburst did, and so I ended the day with a strong feeling of dissatisfaction. Assuming that my subsequent deposit free spins would also be given on Starburst, I decided to leave it at that and not make a second deposit at all. No more free spins on Starburst for me please!
Well, I cannot say anything bad about Golden Star Casino, because I didn't get to test their withdrawal speed, but I do admire their speed at getting my KYC documents approved within just a few minutes! Excellent! What I do not like a little bit, concerns the free spins, which should have allowed other games to be chosen. And I hate having to keep playing on Starburst for the other deposit free spins offers, so in the end, Golden Star Casino became dormant, right up till today.
Great games. Chill environment. Give it a try and see.
From their FAQs page - It usually occurs within an hour after processing your request for withdrawal. The speed of payment depends on the method you have requested to withdraw funds. In most cases, the transfer of funds is instant, payments to credit cards are processed by the bank within 1-3 banking days.
I requested a bitcoin cashout and I have yet to see my cashout as processed. Still pending... They keep telling it takes 0 to 24 hours to process. But then why on their FAQs it says something completely different... Beyond frustrating trying to cashout from this Casino.
There are better casinos out there with instant cashout and who understand the meaning of instant payments.
Dear HEAVYEYED Has your problem been solved already? If there is no then write me in private messages Best Regards, GOLDEN STAR Casino team
Golden Star Casino is one of the AskGamblers's certified casino where I created an account on last month. I claimed 1st deposit bonus and played but lost for my bad luck. However today I claimed 2nd deposit bonus 75% and played several slots.
I played very long time and really enjoyed because here I explored slots pays fair without lagging. I played my most favorite slots like "Ghost Pirates, Excalibur, Victorious, Ladies Night" which payed decent winning :). Supports are available and helpful. The casino layout is also great. Plenty of games available here for play and have fun.
Almost nothing to dislike so far :) AG certified casino means 100% satisfaction guarantee.
They have a great variety of games & most are available to play on an iPad, also they keep you signed in if you have to leave the game for a break. Great feature.
Can't get anyone to help me re document verification, I have emailed & haven't had a reply & the help desk is
unhelpful, perhaps it's a language problem but when you are waiting to receive a payout it becomes stressful if no one
Will assist you. Elizabeth
Dear Has your problem been solved already? If there is no then write me in private messages Best Regards, GOLDEN STAR Casino team
I have deposited 15 euro and got 15 euro bonus. Fast and easy deposit and bonus. Live Casino, Keno are here. Some slots as Wild Dragon have many winner combinations.
Play for fun needs registration. Slots under bitcoin load with Abobe. Bets of slots are too big. Finally I lost because of it.
Dear VMLVADIM At the moment you can see the slots without registering Best Regards, GOLDEN STAR Casino team
Definitely, one of the easiest navigation through the site, I was very much pleased with my user experience. Links, promotions, Live support is on a very high contemporary level. The site itself is quite impressive, very professional design. Good choice of slots, so my big five to the casino designers.
I was a bit mixed up how to enter a bonus code into the field. Firstly, you have to do it before you deposit, this is their terms. So I tried to click on the link DEPOSIT, and it took me directly to the deposit page. Then I have to find where to put a bonus. I have only figured it at my third deposit, and then there appeared a screen which was misleading. It said forfeit, I accidentally pressed it and it cancelled a bonus. Why did they put this cancellation, not very clear. I mean I am a new kid on the block, I could not get it.
Dear ARSENAL100 You can contact the chat support of our casino and you will be helped to understand your situation. You have not entered the promo code correctly. Our support will get you a new bonus) Best Regards, GOLDEN STAR Casino team
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Very attractive website. The games functioned well. As a large player, at first glance it looked great.
Unhelpful customer service. They change terms without letting the player know. Bonus max bet is very low. If you play, DO NOT accept a bonus! They will find a rule to confiscate your winnings. Do not be fooled by the nice look. Go elsewhere after carefully reading the Player reviews.