Golden Star Casino
- Certificado de Confianza de AskGamblers
- Gran cantidad de proveedores de software
- Varias herramientas de juego responsable
- Chat en vivo abierto 24/7
- Casino no disponible en español
Información general sobre Golden Star Casino
Golden Star es un casino con una muy buena reputación, ya sea que se considere el CasinoRank de AskGamblers o las opiniones de los usuarios. Más precisamente, hay más de 140 revisiones de jugadores de Golden Star y la mayoría son elogiosas.
Por otro lado, Golden Star Casino cuenta con el Certificado de Confianza de AskGamblers, el cual distingue a los casinos online seguros, transparentes y que se preocupan por sus usuarios.
Como punto negativo, el casino está disponible en cinco idiomas y el español no es uno de ellos. Por lo tanto, los jugadores de América Latina deberán contentarse con el alemán, italiano, francés, árabe o, más probablemente, inglés.
A continuación compartimos la reseña de Golden Star Casino, en donde los expertos de AskGamblers analizan las características más y menos destacadas de este prestigioso casino online.
Información de pago y métodos en Golden Star Casino
Golden Star Casino acepta una buena cantidad de métodos de pago, entre ellos tarjetas de crédito y monederos electrónicos. Si bien no acepta monedas locales de América Latina, sí permite operaciones con diferentes criptomonedas, algo que sin duda resulta práctico para los usuarios que suelen operar con ellas.
Lamentablemente, el depósito mínimo es de $20, independientemente del método de pago elegido. Es un monto bastante elevado para los jugadores de la región, especialmente teniendo en cuenta que hay casinos en Argentina y otros países de América Latina que aceptan depósitos a partir de los $5. En tanto, el retiro mínimo es de $30.
Por otro lado, hay que tener en cuenta que dependiendo de la operación, el método de pago y la moneda, Golden Star Casino puede aplicar cargos de procesamiento. Afortunadamente, toda esa información está muy bien explicada en la página referida a pagos.
Para verificar la cuenta de sus jugadores, Golden Star Casino solicita documentos que verifiquen sus identidades, domicilios y titularidad de los métodos de pago. Si un jugador no proporciona los documentos solicitados en un plazo de dos semanas a partir de la fecha en que solicita un retiro, el casino cancelará el retiro de fondos y desactivará la cuenta del jugador por no haber superado sus políticas de KYC. Por lo tanto, para prevenir cualquier inconveniente, es recomendable completar este trámite apenas se abre la cuenta en el casino.
Atención al cliente en Golden Star Casino
Siempre, ante cualquier duda o consulta, el primer paso es consultar la página de preguntas frecuentes. Golden Star Casino tiene una sección de FAQ en donde responde dudas comunes sobre cuentas, retiros y bonos de casino. Sin embargo, esta no cubre todos los temas, además de que solo está disponible en inglés.
La segunda opción es contactar al equipo de atención al cliente. Para obtener una respuesta rápida conviene utilizar el servicio de chat en vivo. En Golden Star Casino, el chat está disponible 24 horas del día, los 365 días del año.
Los jugadores tienen diferentes opiniones sobre este servicio. Algunos han dicho que es muy bueno, mientras otros se han quejado de demoras en la atención. Al hacer nuestra prueba, recibimos respuesta rápidamente, aunque las consultas solo pueden realizarse en inglés, alemán o ruso.
Juegos en Golden Star Casino
Golden Star Casino online cuenta con una cantidad extraordinaria de desarrolladores de software, digna de los top casinos en línea. Con cerca de 100 proveedores, tiene a los más grandes de la industria como Games Global y Pragmatic Play, pero también estudios que son tendencia como Yggdrasil. Además, casi todos los juegos pueden jugarse en versión demo sin siquiera iniciar sesión en Golden Star.
El lobby del casino está muy bien organizado. Los juegos pueden filtrarse por proveedores o buscarse por palabras. También están agrupados por categorías como tragamonedas progresivas y con compra de bono.
Para aquellos jugadores que juegan con criptomonedas, hay una sección exclusiva con las tragamonedas y juegos de casino en vivo que se pueden jugar con ellas.
Por supuesto, los juegos de mesa no pueden faltar. Si bien no hay cantidad exorbitante, están las variantes básicas de los juegos más populares: Blackjack, ruleta, póker y hasta algunas rarezas como War y Pontoon.
En tanto, el casino en vivo cuenta con cerca de 10 proveedores, bastante más de lo habitual. Los jugadores que quieran probar suerte contra crupieres reales pueden elegir diferentes tipos de ruleta, blackjack y otros juegos. Incluso hay una ruleta en español.
Por último, hay que destacar que el sitio web del casino se adapta a dispositivos móviles. Los jugadores pueden jugar en sus celulares y tablets, sin necesidad de descargar una aplicación (si bien hay una disponible para Android).
Compromiso de Golden Star Casino con el Juego Responsable
Hay muchos jugadores de América Latina que encontrarán poca utilidad a la página de juego responsable de Golden Star Casino, ya que solo está disponible en inglés, alemán, italiano, francés y árabe.
Por supuesto, lamentamos que la información no esté disponible en español. De todas maneras, quitando ese posible inconveniente, Golden Star Casino ofrece una buena variedad de herramientas de juego responsable. Estas incluyen límites de distinto tipo y la autoexclusión.
En términos de herramientas, no queda mucho más por ofrecer, salvo el chequeo de la realidad, una útil función que envía notificaciones periódicas a los jugadores alertándoles sobre cuánto tiempo llevan jugando o cuánto dinero han apostado en las últimas horas.
Recomendados por expertos
Revisiones de los jugadores
Customer service is outstanding, my VIP manager Nika was unbelievable at resolving a withdrawal issue we had. She went above and beyond communicating with the finance dept answering my questions 24 hrs a day!
Not really anything to report here apart from we had issues withdrawing and it took some time to process. Once it was all approved cash out was pretty fast.
Dear LUCKYELFISSUES,
Thank you very much for taking the time to leave such a pleasant review!
Our team is pleased with your words. It is nicely to hear, that you are satisfied with our VIP department and customer service.
We will work hard in order to bring up to date our casino!
We appreciate your feedback and hope to see you again soon!
Have a good one, LUCKYELFISSUES ;)
Kind regards,
Golden Star Casino team
As for the speed of withdrawal, I am really surprised and it is almost instant. I can't remember the platform that could withdraw my winnings in the same period, really.
Dear SAMHANSON,
We are incredibly grateful that you took the time out to leave us a 9-Star review!
We take pride in knowing our customers are happy with their experience. It is nicely to hear, that you are satisfied with fast payments, as it plays a significant role.
We remain at your disposal at any time, so should you need any assistance, please, feel free to contact our 24/7 customer support team.
Have a good one!
Best regards,
Golden Star Casino team
The animation of the loading of the website is very nice, I liked it very much! I was surprised that there is an opportunity to place bets in BTC in some games, I`ve never seen something like that before! And there is an app for Android phones, but I don`t have one.
There is no app for iPhone, the games and the website itself are very dull, the loading of the website is too long for waiting. I couldn't find the bonuses tab at all, I`ve been trying for 10 mins, and I didn`t find any info about a cashback, there is no promo on the main page of the website.
Dear SANDRAWI93,
Thank you so much for taking the time to share your experience regarding Golden Star Casino!
We are pleased that you are delighted with a user-friendly interface of our website and availability of cryptocurrency payments. Please, to be note that iPhone supports an "Install and play" option as well. It may be found on the main page of the website Golden Star Casino, thus adding an app to Home Screen. Besides, there is no cashback on offer at our casino, however, you are welcome to examine all the available bonuses via the following link - https://goldenstar-casino.com/promotions-new ("Promotions").
Do not hesitate to contact our customer support service via online chat or e-mail: [email protected] for any further assistance. Our Support Team work 24/7 in order to help you with any questions in the shortest possible time.
We wish you all the best!
Kind regards,
Golden Star Casino team
Golden star casino is owned and operated by Dama NV group and operates with a Curacao license. The casino has a very simple design and the entire site loads quite quick. The casino’s sign-up process takes around 30 seconds and after verifying your email and filling in your profile you are good to go. The casino allows you to play in any currency of your choice on your deposit and they offer you 12 fiat currencies including Eur, USD, NZD, CAD and INR among others. The casino also allows you to deposit in 7 different crypto currencies. The minimum amount to deposit is €20 and the minimum to cash out is €30 or your currency equivalent. The casino offers a minimum of 4 payment method for every currency which I think is great.
Golden Star casino has around 70 slot providers that come together to give you more than 3500 slots. The casino has BTG, Push gaming, Playtech, Merkur, BGaming, Red Tiger, Pragmatic Play, Relax Gaming, NoLimit City, Play’nGo, Netent are just to name a few. The casino has a separate tab for Jackpots, Live casino, Table games and bonus buys slots. Since the casino also allows crypto deposits, it has a special section for crypto games.
The casino has a welcome package for all its new players which is a total of 225% bonus where you can claim €500 in bonuses plus a weekly 50% up to €300 reload bonus. The welcome package is divided in to three parts which are 100%, 75% and 50% where you can claim €300 for first and €100 for next two. The wager is 40 times the bonus and you get 14 days to clear the wager. The casino has a very small list of restricted slots so clearing wager should not be a problem.
The casino has a great support staff and you can contact them 24x7 via live chat or email. The casino like other Dama NV casinos processes cash out in under 8 hours and I have also received my cash out in under 8 hours.
My personal experience has been good at this casino as all my sessions have been smooth at the casino. I can guarantee you that casino has fair RTP as all my deposits where I claimed the bonus, I have managed to clear wager. My total profit and loss margin is a hilarious -1 in losses. Golden star has my 10 out of 10 rating.
Dear BLACKJAX,
Thank you for taking the time out to share your experience in Golden Star Casino.
Our team is pleased with your words. It is nicely to hear, that you are satisfied with our fast payments and selection of games.
We will work hard in order to bring up to date our casino with new games and bonuses!
Have a good one, BLACKJAX;)
Best regards,
Golden Star Casino Team
GOLDEN STAR really has fast withdrawals and support are really great too. The way it’s designed is really cool too and it’s easy to navigate. So thank you GOLDEN STAR and keep up the good work
Dear SEDA31BORT,
Thank you for being a part of our casino!
We will go on working to stay high. We are glad to hear that you are enjoyed with our fast withdrawals and our customer services.
We wish you a pleasant game and winnings in our casino! May good luck and fortune always be on your side!
Warm regards,
Golden Star Casino
Fast withdrawals.
Kind and nice staff, fast answering.
Great welcome bonuses.
I will definitely recommend this online casino.
I made one bet over the amount of 1 euro (1euro bonus wagering max), they still accepted my withdrawal, and even sent me a personal email.
They dont have games from play'n'go, pragmatic for Danish players, but they have so many other games and providers, so the gambling experience is still good.
Dear KAROH,
Thank you for such a positive feedback
We are glad you've been enjoying our games, withdrawal process, and overall experience. We are happy to know, that you are satisfied with the way we work:)
Only good luck ahead and thank you for being our customer!
Warmest regards,
Golden Star Casino
I do not think that this casino is a 9 star casino but I have tried it and done quite well so far. The banking methods are easy and there are many but they seem country specific. I don't find it particularly user friendly, but I have had some high wins which were paid out in good time.
Dear JOWOOD,
Thank you for sharing your experience in our casino!
We will go on working hard to satisfy our players. It is good to know, that you are contented with our fast withdrawals.
Thank you for being with us!
Warm regards,
Golden Star Casino Team
Worst casino I've ever dealt with. I like nothing, don't trust the good reviews, they ask players for good reviews in exchange for bonuses. Apparently spending $400 in one day won't even get you a bonus, they gave me 40 free spins on B gaming which every knows is about 50c of winnings. I asked twice and was promised to speak to the VIP department about getting a actual bonus but was just a lie, and they never contacted me and wouldn't let me contact them. I spend a lot of money on casino every week, this casino will not appreciate you spending money they just treat u like another number. If you want to be treated like a person I suggest you sign up to a different casino, their good reviews are all fake.
I dislike all their lies, your spending your hard earned money you at least want to be told the truth about your account. The live support don't do anything terrible customer service. Everything I have spoken about I have screenshot evidence of it so I can prove it, this casino is horrible, don't sign up with them you will regret it. I have been played on over 40 different casinos in the last 5years and I rate this casino to be in my top 10 worst casinos online. Do you self a favour and don't sign up.
Dear STEWART076,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with customer service.
Being known for our great customer service it came as a surprise, and we would like to make things right.
We value our customer's opinions and would like to thank you for bringing this to our attention.
We are really sorry, that you got not the emotions that you expected to get. However, our team puts all efforts to make our casino the best. We try to provide each player only with positive emotions. We believe that you will change your mind about our casino in the future.
Hope on your understanding!
Kindest regards,
Golden Star Casino Team
I only tried this site because of the promo email I received from them. I tried to register and deposit 20 last week to see if the site is good to play and if games are satisfying. So far I am satisfied. I won like 30 but I did not withdraw it yet because I want to win more but I lost. :D I want to try playing again, maybe next weekend to see if I have a very good luck then.
I like their promotions and and bonuses. It's fair and share. Games are really cool to play with and I think I have my favorite game already. l will try to win next time so I can see if claiming my money is as fast as taking my deposits.
Dear TTOCSBEN12,
We are happy to hear you are satisfied while playing in our casino.
We always do our best to provide our players with most interesting bonuses and promotions.
Wishing you lots of luck and big wins!
Kindest regards,
Golden Star Casino Team
Golden Star Casino: 100% hasta €1,000 + 100 Giros Gratis en el primer depósito
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Golden Star Casino Bonos
Golden Star Casino: 20 Giros Gratis
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Nice casino with plenty of bonuses to claim and extremely large selection of games. Didn't have much luck in first few deposits, but when I have finaly won, withdraw was processed very fast (in 5 hours). Will be back for sure! Good job and keep doing it so!